Drive thru wait felt like 1hr was about 30 min only to end up with tea that tasted like dirty water with vanilla cream flavor they need to step it up at this location. read more

As a long time supporter of Coffee Bean, I was very excited when this location opened up. It is better than, in my opinion, Starbucks. The staff is extra friendly, always complimenting my jewelry or clothing (thank you!). Every drink I order comes out great and no complaints. This review has nothing to do with the beverages nor the staff. However, the line is extremely slow! I even try to save time by ordering through the app (pretty convenient), but every time I go I spend close to 10 minutes waiting and there will only be 2 cars ahead of me. I could understand if there was a long line, but it shouldn't take that long for a couple of people. It leaves me pretty short on time for work. Now, one may argue that maybe I should leave earlier for work. That would probably be the most logical conclusion...but even when I have no where to go it is still an extremely long line! Please Coffee Bean if this can be fixed so I can enjoy my beverage and not worry about the time! read more

I haven't had Coffee Bean since I worked at CBTL, and honestly the peppermint mocha latte I got today was perfect!!! I forgot to tell my boyfriend to order it with soy milk and the girl at the window, I think her name was America, was so helpful and said it was fine to remake it for me. She was so sweet and helpful, I appreciated her so much! And so did my boyfriend because he'd be the one dealing with my wrecked tummy LOL Also thank you to the person who remade my drink! I appreciate you!! Great experience keep it up guys! :D you're awesome read more

Love this location! It still has its brand new feeling! The interior is lit so well and very conducive to studying. Free WiFi and clean bathrooms. Ordered the drinks and my iced latte didn't come with enough ice, so I asked for some extra. I learned that you could ask for quarter or half powder when you order a flavored drink. Thanks for the barista who taught me this! Plenty of parking since I didn't see many customers. Bonus: it is also drive thru read more

The Coffee Bean & Tea Leaf - Lots of seating, bright lights, and free WiFi - Coffee & Tea Near Me - Pasadena, California

The employees here are very helpful . Came in to address a problem with my app and the manager Jose was very helpful. I ended up ordering his recommendation of a iced cookie butter latte and it was good taste just like the cookie butter from trader Joes but in coffee form. side note i love the ice here and i mostly get the mango tea which is superb. read more

The Coffee Bean & Tea Leaf - Cookie Butter Latte - Coffee & Tea Near Me - Pasadena, California

If you like Coffee Bean, this will become your new favorite location! The store is fairly large and offers plenty of indoor seating as well as outdoor. There are 2 areas that have sofas in case you're looking for cozy seating. The tables are always sanitized and have signs indicating which ones are clean and ready to use. There is also a drive thru in case you want your coffee on the go. As a student, I like studying here as the inside is rarely busy, not too loud, plenty of free parking, clean bathrooms, and they have great air conditioning. Ideal place for studying, working, reading, or just enjoying some coffee. read more

The Coffee Bean & Tea Leaf - Seating area - Coffee & Tea Near Me - Pasadena, California

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Hot Americano was bitter and undrinkable to me so I went somewhere else for coffee. Blueberry scone is crumbly like a biscuit, it's decent. Girls here have a good attitude and tell you your order is "perfect" even though it's not. I guess they rush things around here too. read more

The Coffee Bean & Tea Leaf - Blueberry scone is crumbly like a biscuit, decent. - Coffee & Tea Near Me - Pasadena, California

We love this branch & the baristas are super nice, friendly! We went there a couple of times and it was great. But not today. Is the pumpkin latte missing the espresso? Or it's supposed to be like this? I can't even taste the coffee. I can only taste the strong 'pumpkin flavoring' & oatmilk. read more

The Coffee Bean & Tea Leaf - Pumpkin Spiced latte - Coffee & Tea Near Me - Pasadena, California

Get your act together! It shouldn't take 15 minutes for a regular coffee. The person working the register who took my order could've just poured it herself, but she decided to delegate that duty to someone else who apparently never got the message or just plain forgot. I had to finally remind them about my order, which took the barista by surprise as if she assumed my order had already been delivered. Really? If me sitting around waiting in a nearly empty shop (there were two others just hanging out) for 15 minutes doesn't give you a clue about my outstanding order, well then maybe management should hire a person whose only job is to be observant. Eventually, the person working the register went ahead and got my order herself, which took maybe 20 seconds and should've been done in the first place. read more

I was visiting my local spot today, and it turns out they discontinued my favorite drink, winter dream latte. I have been getting this same drink for years. The staff was really nice and offered a free sample of a secondary drink for me to test out. The staff here continues to be friendly. read more

Clean and efficient. And they have a drive thru! Didn't use it but good to know for the future.

I've had drinks from this location with too much ice in before but this time was just ridiculous. I got a 32oz matcha latte and it was just a cup full of ice with barely any drink inside. I didn't realize it until I started drinking and saw it was practically gone after 3 sips, so I just paid for a cup full of ice. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

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Pretty average CBTL. The store is clean and the drive-thru usually moves fairly quickly. Staff politeness is hit or miss. The consistency of the beverages is pretty spot on. It can be a little hard to get to this location since it can only be accessed on the eastbound side of Foothill. read more

The customer service here is always stellar. It's clean and parking is convenient. I've been coming a lot and seeing Irvin at the drive thru. I don't think I've come here recently without seeing him. He's pretty cool and efficient. Someone give this man a raise and a promotion already! Took a star off because they told me they charge for water now. Even if I'm paying for other things. Not being cheap but my coffee is $7. I can't get a cup of water? read more

Used to be my go to place for coffee but i guess it stops today. Ordered a blended peppermint mocha with no whip but of course it comes out with whip. So i kindly told this girl to please take out the whip. She very rudely (lucky her I didn't get her name) told me next time to not put "no whip" because they don't put it unless i say so. Ummm, I didn't even touch the toggle for the whip plus I added "no whip" on the instructions in case they don't get it. And i guess they didn't. This is no biggie but the way she told me what not to do was so condescending. Be a little nicer next time please. Not coming back anymore. You lost one loyal customer. read more

The Coffee Bean & Tea Leaf - Very clear instructions btw - Coffee & Tea Near Me - Pasadena, California

I usually go through the drive thru and they are very quick and have great customer service! I have allergies so I had to ask a question about a new item and Hannah was so kind and helpful! Love the teas here! read more

Mostly only use the drive-through but this location is always super friendly and they get my order correct every time

My go-to coffee bean & especially on the go. During this quarantine season, you must wear a mask even if you're on the drive-thru. I have the coffee bean & tea leaf app and occasionally there are awesome deals - BOGO free, 50% off a drink, etc. There was an incident where my BOGO deal was not applying for a Mother's Day deal. I drove to the drive thru, ordered & informed them that I had the app and email indicating the deal but it was not applying on the app. They said it was fine & gave me the BOGO deal. Great customer service. The staff is also pretty friendly & the lines go by pretty quick too. I can always rely on this place for a pick me up or something to cool off in the summer heat. I've come here many times & have had good experiences here. Here are my 2 go-to drinks (not a big coffee fan): -Mango Cold Brew Tea: great pick me up; mix/stir it right away when you get it or it will be extremely strong your first 2 sips and then bland the entire way -Malibu Dream: basically a strawberry banana smoothie & no caffeine Great establishment all around! read more

I love this Coffee Bean. Staff is usually friendly. Bathroom decently clean. Coffee as expected every time. Drive thru is fast. Inside there is plenty of seating and outlets so it is a nice place to get some work done. My only complaint is that the place is FREEZING. If I stay for more than an hour, I pretty much get hypothermia. I guess they crank the AC to keep people from lingering too long? Seems unnecessary. That's why I'm only giving it 4 stars. read more

My oh my.. new favorite location.. staff is amazing and great! Customer service super friendly and nice. Drinks made perfectly and quickly. Highly recommend to come to this location. Parking lot is shared with Jersey Mike's. There is also a drive thru! I love how clean this place is no matter the time of day, its always spotless. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

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First time at this coffee bean and will not be coming back. Originally was going to go to starbucks across the street but for some reason i thought id try this. Big mistake. I waited in the drive thru line for literally 30 minutes for two iced teas and a bagel. The girl taking the order was so talkative (i guess it has its good side of explanations but also bad since it holds up the line) and when i got the the window and paid the guy barely started to cut my bagel to toast it. He was cutting it super super slow. Everyone was just moving slow from what i was able to tell. Total waste of time. I should have just stuck to starbucks. Their service is always great and super quick! read more

I hate to do this but probably the worst Coffee Bean I've ever been to. After getting the order wrong they fixed it with extreme cream then gave me an issue when I asked for them to lighten the cream. They basically said "that's the only way it will look"!!! What?!!!!! I've ordered the same drink everyday for the past year at a different location, I think I know what it looks like! read more

I come to this coffee bean about almost everyday and every one here is fantastic . Including the manager . Always fast friendly and love the suggestions from employees & Paul is awesome I also appreciate when they give my dog a lil pup a chino drink read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Pasadena, California

I like this location, nice seating and less crowded. I am here almost once a week for take out. This last week, my AC broke so I have my drinks here. First day, they got my order incorrect (no big deal). Second day, I ordered my usual latte - great! I asked for a cup of ice water (outside was 100 degrees)- I was told it cost me 25 cents for the cup. What? Well the 3rd day, I went to Starbucks, without asking, the barrister asked me if I like a glass of ice water - wow what a difference! Coffee Bean - change your policy quick especially on a super hot day!!'n read more

Greetings, I asked for Dark Rooast & they gave me black water with caffeine. Hell, I could have went to Starbucks for that. They gaVe me whatever in the hopes I wouldn't know The difference. SAD read more

Eva I really don't know what time you are visiting this location. I was there tonight at 6:32 and as I walked in a male and female looked at me and said nothing. I then proceeded to the counter where I waited for 2 minutes. They knew I was there but they just giggled and continued on their business. No greeting no customer service skills. I really need to find a new coffee bean somewhere else. I love the coffee just not this location. The entire staff is rude. If I could give no stars I would. I honestly don't know how the manager is "doing a great job" if his staff is so rude and doesn't care about the customer. I suggest you visit in the evening Eva so you can see for yourself and write an honest review about this location!!!! read more

I was so excited about this opening right down the street from my house, since they closed the one near me a couple of years ago and I hate Starbucks coffee. The first time I (tried to) go they weren't open yet, despite the app saying they were. The sign said drive thru coming soon, but the lights were on and I figured they were open inside. The second time I went I decided to drive through. I asked for my iced coffee with extra half and half, but they handed it to me black and when I mentioned it, the guy just shrugged it off. Luckily I had half and half at home, and that's where I was heading. The third strike was today. I went in and ordered my coffee (which was fine and I was inside where I could put the half and half in), but they were out of most of the pastries they had on display. Other Coffee Beans take them out of the display when they're sold out. It was a guessing game as to what they actually had, and incredibly frustrating. I was told they had bagels, and I said fine and asked for extra cream cheese. Want to guess what else they were out of? ‍ I came home and cooked my own breakfast, which isn't something I wanted to do, and luckily I had something to make at home so I didn't have to make another stop. I know they're new, and there are growing pains, but I hope they can get it together. read more

I come this this location everyday! Sunitha, one of the baristas there is the best! Every morning she has the biggest smile on and recommends a new drink to try every time! I love coffee bean and their cold brew! read more

Slowest location for drive thru coffee everrrrrr! Even when there's no line it takes forever !!!!!!!!

I have made the switch from my local Starbs to this Coffee Bean. I am always greeted with a smile and genuine conversation at the drive through. I truly appreciate the customer service! The drinks are also super yummy! Loving the seasonal winter dream tea read more

I often go to the drive-thru with a consistent rotation of drinks and I've never had an issue with any mistakes! Staff is helpful and accommodating even though I ask for many different toppings/blended options than the default. I def prefer Coffee Bean over SB just cuz the ambiance is usually more chill in terms of the music they play and how packed it gets for dine-in read more

Paul was taking orders at the drive thru this week and I would return to this location just because of his cheerful and positive energy. Customer service is a lost art but Paul was friendly, courteous, and sincere. That's just such a rarity in this day and age. If anyone from management is reading this, give Paul a raise. read more

Not sure what her problem is but Rebecca is a b**** and has no business taking customers orders. She should be fired. Went on Tuesday, Feb 9th at 2:49pm. Terrible customer service, terrible attitude and very unprofessional. read more

I've visited this establishment a few times and the have super helpful employees! I love the drive thru the drinks are great I usually take the baristas recommendations to try new drinks and for my kids I order the oreo blended beverage without coffee and they love it! read more

I love this place! I don't know why the other reviews are partially bad, probably because people only feel like submitting a review when something goes bad. However, I had an amazing experience here and I continue to. I go here almost every weekday on my way to work and Julia, with the bangs, makes my mornings complete. She greets me with a smile and asks how my day is. Even if I'm running late to work, I'll still stop here to have a chat with her. I love this location and it's the only location I will be going to! read more

So happy to have a Coffee bean close to me now. Drive thru was quick and employees were nice

the baristas were very rude as i simply asked if my drink was done and where it was. it was sitting in the online ordering section even though i ordered in person. would not come to this location again unless you want attitude read more

I was at the store week day after work. I was sitting in the couch. The staff of the store was very disrespectful. They were unprofessionally laughing and giggling during work hour. They were disrespect toward to customer. The atmosphere was loose and unprofessional. I didn't have a great time there. I felt disrespect by the staff. I don't recommend anyone to come here. read more

I went through the drive thru and ordered a latte. Everything went fine. Got to the window and was told the scanner was not working so I would not be able to use my gift card. 1. They should have mentioned this before I placed my order and 2. Should have made a sign. I wasted about 4 minutes of my life in the 8:30 am drive thru madness. If I wanted to pay with a card I would have went to Pete's coffee instead. When talking to the manager she came off as having an "oh well" type of attitude. Terrible customer service for a manager to have. I understand that the scanner was not working but how the situation was handled is terrible. read more

Welcome to the neighborhood! First time at this big, beautiful, brand new Coffee Bean and it's a homerun! Employees are kind and knowledgeable and this is one good looking store. I am thrilled that they are only 9 minutes from my home. What luck! They even carry my favorite maple scone. I will be back again and again! So happy! read more