I spontaneously came in on a weekday morning for coffee. You primarily order via the screens, which is totally fine. You can see what each menu looks like and customize it if needed and then check out when you are ready. You enter your name so they can call it out when your order is ready. It seems like they are quite busy also with mobile orders. I didn't wait too long for my drink to come out. They have napkins and also a little display where you can purchase coffee to brew at home and drinking vessels and accessories for your drinking vessels. There is a parking garage somewhat nearby where you can park and come in and pick up your coffee. read more

Dunkin' - Donuts Near Me - Pasadena, California

This location has certainly improved over the years. The staff is extremely patient and friendly. I stopped in yesterday and was impressed. I customized my drink and was offered any modifications right away They didn't want me to leave dissatisfied. Plenty of shaded seating outside to enjoy my beverage and baked goods. Definitely a place to be present. read more

Dunkin' - Donuts Near Me - Pasadena, California

I got up super early to try and get one of the iced coffee buckets and they still had some left around 5:00am. Excellent customer service. The employees were very nice and patient. You are able to customize the drink with syrups and coffee milk. It's very clean inside. I will definitely be back. read more

Dunkin' - Donuts Near Me - Pasadena, California

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Staff were friendly and accommodating, received a free coffee through their app. I was able to customize it how I liked and add a shot of espresso. The coffee shop was well stocked and clean. read more

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I wanted to just give another shout out to the employees. Like honestly, they are the best part of this Dunkin'. Not that I'm saying the rest of Dunkin' is bad but the employees here are always really sweet, understanding, and hustling. If they're out of stock of something (which I find to be quite often if you come in the afternoon), they do their best to accommodate with alternatives that work for you. read more

The east coaster in me is glad to have this familiar coffee chain available so close to me in Pasadena. I love the mobile ordering functionality and how quickly my order is typically ready, just 3-5 minutes after I place it from my phone. By the time I arrive, my coffee and breakfast sandwich is ready on the counter and waiting for me. I don't know about their security for the mobile orders but I've never had one disappear on me at this location yet. Nice heated outdoor patio seating if you want to eat/sip on location. The coffee served at Dunkin isn't everyone's favorite but if you like the taste, it's an affordable cup and there's often great promos to make it cheaper or even free from time to time. read more

If you redeem points, don't expect your food to be up to standard. We used to come here every weekend and it was satisfactory. But lately, the food/beverages quality has dropped off along with the staff's demeanor. I redeemed points on a latte today but also ordered munchkins & a bagel with cream cheese. The staff didn't acknowledged me when I came to pick up my online order. Normally the cream cheese amount is superb, more is great and a ton is perfect. Today I got a pathetic amount on one side of the bagel... barely the amount in a single serve pack. read more

Dunkin' - Bagel with Cream Cheese Spread - Donuts Near Me - Pasadena, California

I have fond memories of trips to NYC with my grandpa when I was a kid. He would always take me to Dunkin' for a Boston Kreme Donut. At the time where weren't any Dunkin' Donut shops in Los Angeles, which made it even more special. When this place opened about 6 years ago, I was excited and went for a Boston Kreme. Sadly, it didn't taste as good as I remembered, and I never went back. I stopped in the other day for a coffee before the gym because my first choice was closed. This time I decided to try something different and got a coffee cake muffin. The cinnamon crumb topping was good, but the muffin was dry (even though it was 7 a.m.). You place your order at the kiosk and someone will call you when it's ready. The store was tidy, and the lady behind the counter was nice but I think my love affair with Dunkin' is over. read more

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One star off because coffee tasted a bit watered down and hash browns were just okay. Very dry and hard to bite...... parking sucks unless you go early morning then it is empty right in front of the store (street parking). I got the $6 meal deal and it was worth it! The only thing I loved out of this meal deal was only the croissant with sausage egg and cheese. It was so delicious and the croissant did not harden over time. It took me awhile before I finished it. Would come back for meal deal again but I hope they improve on the quality of coffee and hash brown. read more

Dunkin' - Donuts Near Me - Pasadena, California

Breakfast in Pasadena, California... Because I have the Dunkin' app, I'm more likely to patronize this chain. There are great incentives like a $3 Latte, or a $6 meal, which includes a Breakfast sandwich and hash browns with a drink! The deals change often, so I must check my app before ordering! Today, I placed a mobile order and only waited a few minutes for my meal: Green Goddess wrap and an iced Pumpkin hazelnut coffee for a little over $7.50 - since Oat Milk has an upcharge. It was a refreshing pick-me-up! I parked quickly on the street (Lake Avenue) for free. I knew I'd be there for just a little while. Service was efficient and friendly in this clean, cozy, busy shop. There's outside dining available. Inside is mainly takeout with a merchandise display... and of course, fresh Donuts in the showcase! read more

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Crew doesn't know how to packed donuts in a bag. I ordered 4 donuts with frostings, 1 old fashioned and 4 munchkins, they just shoved it in like garbage. Frostings ruined. read more

Dunkin' - Donuts Near Me - Pasadena, California

The donuts here are good for the most part. The donuts are fresh and sometimes a little too chewy. I always love to order at least Half Dozen Donuts of a (3) Sprinkles Donuts and (3) Glazed Donuts. The service here is fast and efficient even if they have lots of orders right in person or through the Mobile Order. The staff are always welcoming and nice to their customers and that they really love to serve the community and help them with whatever they may need. The ambiance here is nice and welcoming. When you walk through those front doors, you'll smell those delicious sweet donuts coming out of the oven. Would definitely come back here for some donuts whenever I am craving. read more

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Love this location. Garrett was great, helped me out with my order and made recommendations.

I came to the Pasadena location on lake a couple of years ago snd still keep coming. My first visit I was fortunate enough to meet Josh. The reception I received was pretty powerful. His decency blew me away . His kindness keeps me coming back and back. The whole crew, plus the manager Alex, Is a wonderful group of people. If you worry about your waistline, Josh informed me Dunkin Donuts are BAKED NOT FRIED! Good news isn't it! And there is more here than just great donuts. There are sandwiches, And drinks ss a bonus , Great service- they pay attention to detail- and . I definitely recommend this location. You won't be disappointed and if you are, they listen!! Alex, plus the crew work work as a team and they keep this place really clean. Really everyone reading the review, give them a try. As a teacher I give them all an A++!! read more

The staff here is super nice and always has my order ready before I arrive when I do a mobile order. I go here at least once a week and have never had a bad experience. read more

Good service great coffee shop and etc great for breakfast. Very tasty coffee drinks I recommend it to anyone who wants to try it.

This is probably by far my most favorite Dunkin Donuts location. The barista always remembers to include my dairy substitute for my Matcha Latte. The mobile order app is convenient. I love their breakfast sandwiches and hash browns. You can even customize your sandwiches and drinks. You can park your car on the street in front of the location which makes it quick and convenient. This store has all the different varieties of donuts on display. Their donuts are fresh, mouth-watering, and delicious! read more

Drove all this way to find out they ran out of matcha powder, I walked to starbucks and they were not out of matcha. Dunkin' you wasted my time. read more

This place made my last visit not so bad by offering a credit so I gave them another chance. Again they ran out of bagels so they substituted it with something else. Id driven away by the time I noticed since they don't tell you. There is definitely no designated spot for pick up as I doubled checked while waiting in the red. I was told there was but someone wasn't being honest. Theres plenty of other spots to get what they offer here for me to keep trying. Won't be doing that again. read more

Dunkin' - You won't find a designated spot and risk a ticket waiting for curbside. Pasadena is no joke when it comes to those. Not worth it. - Donuts Near Me - Pasadena, California

Came here for a donut in the afternoon and the pickings were slim. Also got a hot chocolate, which was warmed up milk and perhaps Hershey chocolate. It's not that it was bad per say, but Hershey chocolate makes good chocolate milk, and chocolate milk has a different flavor than hot chocolate. Service was okay, there was only one person working. Saw one person using the wifi on their laptop, but small space, not a ton for eating in person. read more

Our non-profit was in a bind when we had a vendor pull out of an event at the last minute. I was frantically calling and messaging breakfast places less than a week before our workshop. The next morning Jordan from Dunkin *called me* and said that their VP had seen my cry for help and wanted to donate donuts and coffee for our entire group. This Dunkin saved the day! Thank you Dunkin and thank you Jordan for your kindness and help. Our attendees started the day well caffeinated and with full and happy bellies!!! #WestCoastSongwritersRunsOnDunkin read more

Dunkin' - Dozen Donuts Packaged Coffee - Donuts Near Me - Pasadena, California

Miserable lady got my donut order wrong and my coffee order wrong. Proceeded to dump my donuts in the trash with a sourpuss on her face before getting the correct ones. I didn't even bother going back in to have my coffee order corrected. Not to mention you have to order yourself at a screen. Terrible experience. read more

Eh, so-so here. Don't come in on an afternoon. One person working for the entire store - super uber duper slow slow slow. Weird electronic kiosks to order which makes things back up as well. I ordered a treat for pick up through the app - a matcha latte - and it was...like, half coffee? Super disgusting coffee flavor rather than matcha. I spent almost ten minutes in store waiting for them to re-make it; when she finally started to do so she spent about 20 seconds on it and I had to finish stirring vigorously to get all the big matcha clumps dissolved - see pic. Every time I order it here it is extremely variable. Sometimes just what I'm hoping for, other times just a cup of expensive oat milk (which is $1 more) with ice. For nearly 6 bucks it'd be nice to have some consistency. The last time there for me; would rather support a local mom-and-pop especially if I'm paying that much. Donuts are not my favorite - bland and a bit dry, especially compared to some of the other local options on Lake Ave. read more

Dunkin' - Clumpy matcha everywhere in a nearly $6 matcha latte that was made with coffee the first time - Donuts Near Me - Pasadena, California

Super chill location. Friendly customer service. Picked up the Halloween bucket. Love my go to coffee with a shot of espresso.

Stopped by after work and they still had strawberry sprinkled donuts left. Those are the best donuts here! I also got us two warm drinks since it was cold tonight. I had a white hot chocolate and got a catlramel coffee thing for kevin. He was surprised they had alternate milks but that def makes us want to come back. Jake n kev read more

Terrible service! We walk in for some coffee and donuts and the 2 guys "working" ignore us. One guy we thought was helping a customer is actually chatting with an acquaintance. So we figure we should use machine to place order. Meanwhile another customer comes in and quickly uses machine and gets her order as we are struggling to place ours. Then another customer comes in and starts to use another machine but then starts asking a million questions on how to do it. Meanwhile the other employee decides to help us... It was very badly organized and 3 people got there drinks bebefore we did. This dunkn needs some better customer service! Poorly run! read more

Dunkin is delicious! I loooove the Tmobile rewards cause it allows for me to try Dunkin's food and drinks for free. This location is convenient but I always see flies inside the donut window. So it doesn't seem sanitary. Usually my experience with the cashiers have been ok but today the lady did not seem like she wanted to do her job. She did not know the name of the donut we were pointing to and when we pointed to the donut in an obvious way, she was not even trying to really see where we were pointing! It was pretty frustrating. I know we get what we paid for but she did not know how we were going to pay yet! We tried the hash browns for the first time and it was a tad over fried but tasted delicious!! I also like their mango peach refresher. It tastes sweet and cooling! Their breakfast wrap and sandwiches are always good and comparable to starbucks. I would come back but i hope they take more action with the flies/mosquitoes I saw flying around in there right where the food is! I also hope customer service improves. read more

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What a difference a few years make. I had stopped going to Dunkin due to the ongoing issues but decided to revisit them after American Express decided to add the $7 credit per month for the gold card. Placed my order on the app and was ready it a pretty decent time frame. The biggest reason I changed my review is because of the employees. The kiosk to validate the tickets to the parking was having an issue and one of the employees too the time to get it all fixed up and get my ticket validated. Looking forward to coming back to Dunkin again soon and happy to change this review. read more

I am not sure if Dunkin' Donuts needs a review because I imagine everyone has been there, but I had a few comments. First, they had reduced the variety of donuts over time and I missed the wider selection. Also, when ordering through the app the options are more limited and did not even reflect the donuts they had (although I was able to swap one out). Fortunately, the donuts are as delicious as ever. They have high volume so they were also very fresh. One big change over time has been adding more drinks. I had an iced matcha latte. It was pretty good, they have done a good job expanding upon their coffee and I liked the options here read more

Yummy Good service John is helping me !!! He is so nice Everyone working here so nice !!! I lv it here My favorite spot !! And good donut taste read more

We stopped by the Dunkin Donuts located close to our offices / meeting venue to pick up a few boxes of mixed variety of donuts for our morning's session and we were in / out. Good pick up experience plus they were just a few steps away from our offices. Prompt & friendly service from the staff. Absolutely recommended. It was clean and well appointed. The variety of donuts we got were a good mix of different flavors - classic sugar / maple, chocolate and some filled donuts! read more

Dunkin' always comes through! Not much else to say, perioddttt. If you're having a bad day, get some Dunkin'. Having a great day? Get some Dunkin'. It's a win-win! Got my signature Caramel Craze Latte, donuts holes, and hash browns! I'm an even happier camper now! read more

Dunkin' - Donuts Near Me - Pasadena, California

This is my first time at this Dunkin' location and will probably be my last time. I ordered on the app for a walk in pickup order. As I'm walking up to the door I see the curbside drop-off guy coming towards me with his hands full. I hold the door open for him and instead of saying thank you he just runs in to me and keeps on going. Rude! I go inside to grab my my order and my donut is laying in the bag upside down so all the toppings are just stuck to the bag instead... when I get to my desk and bite my donut its rock hard. Really trying to find some positive aspect of my experience and I just can't. read more

best Dunkin in LA county I prefer this place and I love this place wonderful food wonderful service quick and always easy

This Dunkin has a great location but the coffee is terrible. I ordered the frozen coffee as a birthday reward from the app and the bottom was complete syrup. I thought it was coffee so when I tried to drink some, I got a mouthful of sugar. The coffee itself tasted like artificial sweetener and honey with no coffee taste whatsoever. The outside of the store, however, is very nice and they have clean seats and tables which is why they got 3 stars. I've always disliked Dunkin's Coffee but their other products are pretty good. read more

Dunkin' - Frozen Coffee - Donuts Near Me - Pasadena, California

Food was cold by the time it got to me and I was missing once again an item I ordered

First time to walk in to get one donut from this location. You cannot order from the person behind the register, you have to use the touch screen. Have to have counter person to help since the screen is frozen Screen does not show blueberry cake donut. NOW the counter person will take the order manually. O.K., time to pay. They do not accept CASH! Their cash machine is broken. Is this the wave of the future? I vote NO. Not coming back. I'll give business to the mom and pop stores, better donuts, better service, lower cost, and non-corporate. read more

I got a sandwich from here and the sourdough bread was stale, old AND burned. Yuckkkkk.It was so dry smh only get coffee from here!

Not a frequent Dunkin' person, but tried this today. My drink tasted like soap, it was undrinkable. The hashbrown bites were burnt and tasted like the inside of an electric toaster. The bagel bites were cold. Not one of the items we got today were eaten. I'll never go back. read more

Terribly inefficient!! They usually have at least 5 people working the cashier and preparing the orders which seems like it would be enough people to keep the line moving. It usually takes 20 minutes to get two coffees and two donuts. This would NEVER happen in NYC!!! They also don't give coffee holders so it's very hot to hold your coffee!!! The reason I still gave 3 stars: -Parking in the structured garage or on the street right in front. They validate which you will need since it's so slow. -Even though this place is tiny, they have a bathroom for customers -Lots of outdoor seating. But on Saturday mornings there are lots of large groups/families so you might not have a seat right away. This appears to be a very family friendly location. -mobile orders and curbside delivery. You can't use some promos on mobile orders but if it's slow might as well wait in the car! -You can use multiple coupons in one transaction! read more

Dunkin' - They validate if you can't find street parking right in front! - Donuts Near Me - Pasadena, California