Located on East 75th Street and First Avenue , The Compression Store is a large bright store with kind customer service. Sheneiqua welcomed me and explained about the products available. Kala measured and fitted me with a pair of compression knee highs. These were expensive at $51 and I was relieved that they have sales. Here one can get all kinds of compression ware for different parts of the body. I must add that the knee highs feel like silk and are easy to put on. read more

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The manager Erica was rude and standoffish and requires customer service training. Shawna ended up helping me since Erica walked away and never returned and Shawna provided great customer service and education on the product I purchased. If it wasn't for her I would never return or spend my money with this store. And actually I will probably find a different location. read more

I had a really negative experience. The older lady in the front was very short and rude with me. The other young lady with a pixie cut and glasses was super nice and helpful but gave me the wrong pair . I picked a soft material compression sox in black and baige but ended up giving me a pink and blue in a thicker material. Of course I didn't realize until I got home. My leg hurt and and this location is out of my way. I'm very upset. read more

The Compression Store - Needs to be retrained in proper customer service - Medical Supplies Near Me - New York, New York

I used them online and they are pretty decent with the orders. They will remind you to refill the prescription every few months, which sometimes feels excessive. read more

Very pleased with the service. Shawna was very patient and answered all my questions. She didn't mind repeatedly showing me the best way to put the compression socks on my foot. The rest of the staff was pleasant. read more

The front desk staff needs to be immediately replaced, from Shaneiqua to Ericka. They both are extremely rude from entering to leaving! I haven't seen any employee treat their customers so barbarically in decades. Even when I have my prescription in hand, I'll secure another supplier. read more

Absolutely The Best Experiences All The Time!! Shelia always provides me with the best customer service and always keep me updated on my scripts & when my order is shipped! Shelia is extremely helpful, knowledgeable and goes above and beyond to help me!! I'd highly recommend The Compression Store! read more

What a great concept! I wanted to find some compression socks for air travel that weren't super hard to get on. Sheniequa was the lady who assisted me and knew right away what to recommend. Not only that, she showed me the best way to put them on and wow, what a difference! I flew with them without issue and didn't feel like I pulled a muscle to get them on or off. They have lots of other products that I didn't even know could be compression like shapeware. If you're looking for somewhere to try on compression body ware before you buy, stop on in. read more

They can't seem to communicate with either my surgeon or me to get the documentation necessary for Medicare eligible compression stockings. It's now 2 months...still don't get the items from them which I am entitled to. They seem to have alienated the surgeon and certainly me. Terrible confused place. read more

It appears that as long as the money is flowing in their direction, service is fine. If you have a problem outside of the strict frame set for returns, you are on your own. I was asking for an exchange (actually for a more expensive item) and the answer was a cold, definitive: "no returns after 30 days". No negotiating, no grace. When I sent an email to the parent company, they were no more helpful. So, as they say, you pay your dime and take your chances. They can be lovely as long as you are spending money and all works well. If there is a problem, you are on your own. read more

First of all, visiting this store, for the first time, was a great experience: Kayla addressed all of my questions and concerns, there was plenty of comfortable seating, and there was no wait time. Secondly, the overall service, provided by Kayla, Sheila and their staff, whether in person or by phone, is always prompt and courteous. Thirdly, the prices are affordable, and I'm happy with the sturdy quality of the socks that I purchased from this store. I definitely recommend this store to patients who receive a prescription from their doctor for compression socks. read more

Inadequately staffed. Long wait times. Was there at 3:35 on Sunday. Doors were locked with some patrons inside. Four other customers were locked out and one just left. Hours sign on store said they were to close-at 4:pm on Sunday. Yelp had the the same store hours and Google had them closing at 4:30. Employees, I believe just 2 of them couldn't be bothered to let us in even though one lady came from a great distance and I was there only because an employee gave me the wrong item to begin with. Guess the owner doesn't believe in overtime or in adequately staffing or in hiring employees who understand the concept of customer service. read more

The run around I got from this compression store is unbelievable! When you call you leave messages and until someone gets back to you, you can pull teeth! There is an underlying attitude there. While yes they are providing a service and yes there are many customers, their followup could be more professional. read more

clean store with decent selection, but I called the phone number listed and asked if I needed an appointment. When I arrived, Erica J was not very friendly, and 4 other people arrived after me and were all seen and helped prior to me. I asked why I wasn't being helped and was told because I didn't have an appointment. I was told the number was probably routed to a call center in the Philippines to somebody who didn't have accurate information. I explained I tried calling to make an appointment and was given attitude. Fortunately Kayla was helpful and friendly for the fitting/measurements. Unfortunately insurance didn't cover what I needed so passed on the purchase, rather spend my money elsewhere with friendlier front end staff. read more

Kayla is the best associate with The Compression Store. She is knowledgeable and makes you feel like she cares, you are not only there to buy medical supplies. This is a scary process for some of us and Kayla makes the journey seamless and comfortable. Thank you Kayla and The compression Store!!! read more

I had a wonderful experience at The Compression Store on Jan. 22, 2025. Sheniequa and Leanne at the front desk joked with me. Kayla fitted me for a compression sock, showd me all sorts of choices in color and material, instructed me in how to get the sock on and off, and was friendly and patient. read more

Excellent place , reliable store, friendly sales people and technicians. The store is immaculate . In a great location and highly recommended . read more

What a winning combination of customer service, knowledgeable staff and complete supplies!!! Zuzzanna was incredibly clear and convivial in describing the insurance and payment options, keeping the mood upbeat while thoroughly describing a somewhat somber topic. When I was handed off to Megan for my fitting and tryouts, I couldn't have asked for a more competent and reassuring expert. I recognize that I'm fairly high maintenance; plying them both with lots of questions and requests, but they were each completely accommodating and professional. My experience at the Compression Store and with its amazing representatives was an unexpected and welcome gift in an otherwise stressful process. read more

Fantastic people working both in store and on the phone! Everyone was so very nice and helpful! I am glad my doctor's office referred me! Thanks! read more

I did not know there were specialty stores for compression stockings, not to mention they could look so lovely and fashionable and otherwise Don't scream "grandma stockings." My doctor recommended it, and I arrived at the store, shocked to see the colorful selection. From the front desk, Ms.Erica (sorry for not remembering her full name) was welcoming and professional and advised me of my insurance eligibility, which was to my benefit. So that was a first start. I didn't even think insurance coverage could apply. I was taken to an inside room where Kayla measured my calf. Yes, she measured my calf to ensure the right size. Unlike OTC selection that often ends with the wrong size. Sadly, they didn't have the recommended stocking in stock but the very next day I received the message that it was on its way. Kayla was very professional and pleasant and showed me the type of sock I'd get and it felt very pleasant. So now I'm just waiting with anticipation. Overall, an excellent experience. I highly recommend the Compression store for your compression socks needs. read more

I recently visited this store and had an extremely uncomfortable experience. From the moment I walked in, the employee at the front desk clearly ignored my presence and did not acknowledge my needs as a customer. One would think if a person enters your establishment the acknowledgement of a simple "Hello" would automatic (first impressions are everything). I literally waited 10 minutes before i gained the attention of the person at the front desk, and when I finally did, I was met with an attitude of annoyance and dealt with dismissively. It is clear that multi-tasking a nearly empty store was not something she can handle, which was evident by the constant ringing of the phone. It is also clear that customer service training is needed especially when dealing with customers in the health care industry. To make matters worse, I noticed that another customer, who did not look like me, was immediately handled with a smile and a likable demeanor. Before writing this review, I spoke to another person who said they experienced similar at the store, and went somewhere else suggesting I do the same. This kind of treatment is unacceptable, and I will not be returning to this establishment. read more

Buying compression garment sleeves is an unpleasant yet necessary task. The compression store (first ave near 75th St.) makes the chore as good as it can be. The store is well staffed and clean. Special shout out to Shaniequa - ur New Yorker- smart, sharp with the snap that leads to a smile and figured out how to get my insurance to reimburse. Highly recommend. Check their hours before you go, Jewish Holidays are observed. read more

They tell you that your insurance company doesn't cover upper body compression garments which is NOT the truth. My Cigna insurance covers this fully but they add not a provider for CIGNA patients. So buyer beware....the ladies who measure you are very nice hence the two stars. read more

Great brand very good service They are very attentive i receive a call confirming my delivery read more

Everyone was SO kind and helpful. The front desk personnel were busy but made sure all my info was entered correctly. Kayla helped me with my fitting. She's wonderful! Highly recommended!! A+++++ read more

I really like this compression store they cater to my injuries needs. I will always return there. Customer service here is great.

These stocking are top teir very comfy and the print is gorgeous

Professional staff they ask all the right questions to make the customer feel comfortable. They are prompt in the shipment of product. I use them and only them for my compression sock needs! read more

One of the few places in NYC to purchase lymphedema compression garments. thankfully they have a super friendly and helpful staff.

The staff was absolutely fantastic and very professional. If I ever have to go back it would be a pleasure.

Thank guys i got my package today It came so quick.

Staff was helpful, responsive and polite. Store helped with insurance approval and fitting. Shipped out quickly. My item was delayed (at fulfillment facility and USPS) and store was very helpful in getting a replacement approved and directly fulfilled at the store so had in time for procedure. Yes Would recommend. read more

I ordered something over the phone and they charge my credit card 50% on the top of agreed amount. Trying to reach the store for a few days but its easier to get the White house than them picking up the phone. Going to dispute the charges with my credit card company. read more

Fast delivery ! Great communication . The people on the phone know their products and was able to help me get what I needed the first time. ! read more

Excellent service! I received the wrong size and they were very accommodating to help get my correct size.

The service was very friendly and quick delivery was arranged. The store keeps track of prior orders which makes reordering a breeze.

received wonderful service at The Compression Store. Kayla was wonderful in educating me on all the options available, as well as her opinion on what would work best for my situation. Kind, thoughtful. I love my new compression socks. I had no idea they could actually look stylish as well! So many hues and combinations - wow! I'm very grateful to have found this place and will be back again! read more

This store has, by far, the worst customer service (Sarah Obong and Lily Rivera) I have ever experienced. I have a sprained wrist and ordered a brace online. I paid for expedited shipping because I needed it fast. It arrived but it was the wrong item. I called and then had to spend an ENTIRE DAY on and off the phone with these people because they first refused to acknowledge they sent the wrong item, then they tried to tell me I had to pay 50% more for the replacement item because it was listed incorrectly on their website. Then they said I'd have to send the wrong item back, and once they received it, they'd send the correct item. Which would take weeks. Literally any other company would immediately acknowledge their mistake, and send the correct item via priority mail. That's just normal business practice. Would they maybe lose a bit of money on that? Yes, but they made a mistake and in business, mistakes are costly and not put onto the customer who's fault it was not. I had to fight tooth and nail just to get them to even accept that they even have to do ANYTHING about the fact that they sent me the completely wrong item. I am INJURED and paid for a medical device and am just waiting and waiting and they wouldn't (and still won't) send it to me. I spent hours on the phone with these people and they kept having to call me back with a new "offer". I finally lost my will to fight and told them to just send the correct item to me with normal shipping, because they refused to expedite it and I just wanted my brace and I was so tired of dealing with them. They agreed they would send it right away via standard shipping and I could return the incorrect item once I receive the new one. Well 6 days later, I still don't have my brace so I reach out. They tell me they've been waiting to receive the incorrect item back so they haven't even shipped my item!!! I cannot believe the incompetence of this company and flat out disregard of their customers. Do not shop here!!! You will certainly regret it. Update: it's been a month since I first ordered the brace and they are just now emailing me to tell me that if I take down my negative review of them, they will then send me the correct item that I originally ordered. lol wow. My wrist is now healed so I don't even need the brace any more. I ended up paying hundreds of dollars to go to the doctor and get a brace from them. I wonder how many of their positive reviews have been bought. read more

The fitter was very polite, and professional. Kayla I believe was her name I couldn't have asked for a better person to help as I was having a bad day, she was simply the best read more

Excellent product and wonderful customer service. Always a 10/10! I will always use the Compression Store for my needs.