We hosted our ten year old daughter's birthday party at CAP and it was one of my favorite birthday…read moreparties to date. The staff kept the kids engaged and busy. Getting to tour the facility and interact with animals was so much fun! Then they brought animals into the room for the kids to play with more. The activities were fun and they were genuinely happy to have the kids there. Very highly recommend a birthday party here!

Very disappointed I've donated money. I purchased dog food and treats there all the time to help…read moresupport dogs when the lady in the store was tied up customer having problems with some paperwork. I'm there waiting over six minutes. I have to go out and ask somebody the three ladies behind the counter that are doing absolutely nothing wouldn't help me. I asked for the manager they never called her or she never came and I donate money. This is a misuse of appropriate donation fund why hire three women behind the counter for $15 an hour which is a total of $45 an hour and they're doing nothing talking to other staff that's more important than helping people. Also when I walk through the cages, why am I seeing three or four piles of poop in the cage all the neglecting abuse would you like to lay in a pile of shit in a cage but it's OK for the three ladies to sit on their ass and do nothing I will be remembering this when it comes time to donate money next time. Maybe I should direct my money to the Houston Humane Society after all these years shameful. I only saw one person cleaning cages and it was overwhelming off so bad that I go down there and volunteer and take all three of those ladies job behind the I could save $7200 a month . . Bunch of lazy, snotty snooty disrespectful women I'm so angry in the manager. If she was called, she coward behind her desk hiding wouldn't come out and talk to me, but I don't think she was even notified. I should've got the name of the three ladies working behind the counter on Saturday around 4:30 in the afternoon. I'm quite sure the management knows who they are. Next time I think about donating money, I'm not I don't like to be treated that when there's so many people standing around doing I saw two people actually the cages.

Staff working with the animals are friendly and patient. Staff at front desk seems overwhelmed…read morepossibly because of being understaffed. It's lovely to see the cats and dogs be cared for. This place even has a shop you can donate pet items to and purchase from. Seems like a great option for adopting.

An excellent spot if you are looking for a furry companion that is super affordable…read more We were looking for a new furry companion to join our family and weren't having a ton of luck. As part of a last ditch effort, we decided to check out CAP. Upon entering, I was shocked by how clean and bright the adoption facility was. To the right, cats. To the left, dogs. Ahead, furry critters like rabbits. A great organization system with a very open layout! As we began to peruse the variety of dogs, I noticed amenities such as ample hand sanitizer stations, visit rooms, and friendly volunteers. They utilize an easy to understand color system to indicate behaviors/training levels of the pets. All of the rooms/kennels looked very clean and the pets inside looked well cared for. Additionally, each pet had paperwork and surveys filled out to give you as much upfront information as possible. An adorable recent stray caught our eye out of the sea of dogs that were in the process of being adopted. We had to wait a little for a visit room to free up, but once a room was cleaned, a volunteer brought us in to meet the pup. As we interacted with the pup, the volunteer enthusiastically told us everything she could including how long the dog had been there, how the most recent walk went, and how the adoption process goes. Hearts stolen, we decided to adopt. The process was pretty straightforward with paperwork first then a meeting with an adoption counselor. It was pretty busy on the Sunday evening that we went, but still the wait was not that long. The counselor was very knowledgeable and we found that the very affordable adoption fee included the spay/neuter surgery, a full service vet visit, rabies vaccination, lots of literature, and a micro-chip! A great value!! Overall, a great organization and it is super heartwarming to see all of the adopted signs. Definitely a place to check out if you are looking for a furry family member.

Over the years, I have adopted many dogs from Special Pals, usually large older ones. Every one of…read morethem have been great decisions. An Akita, German Shepherd, Mastiff Pit mix, Husky Shepherd mix, Pitbull that was such an ambassador to the breed. I now have a little Staffy pit mix that is sweeter than sugar. I have not had one complaint to share, only praise for their excellent fosters that ready dogs and cats for home life.

We learned about Special Pals & their great work to place pets in forever homes. We dropped off…read morefood and supplies after our little dog passed. The staff is very friendly and genuinely appreciative our donation and took us on a tour of the facility. When we are ready for our next rescue dog we will go to them. In the meantime we will make monetary donations to help this great group keep going.

All sales support the Citizens for Animal Protection shelter animals. Most items are priced less…read morethan retail.

What an awesome little cat lounge. If you need a little Zen…read moretime this is a perfect place to be! And wonderful and friendly staff 100% recommend

We decided that we wanted to go play with some wonderful cats and we found nine whiskers on S…read more Mason Rd. and all I need to say is run don't walk for this beautiful experience. For $18 you get an hour to spend with all the cats that they have in their facility and you can buy treats to give them and Special cat lollipops to give them Alex gave us all the rules and let us know everything about all the cats who are mostly up for adoption if you would like to adopt one. He was so informative and friendly, which made the experience even better The cats have lots of towers to play on and a hamster wheel and cat scratching stands around the room and there's plenty of places for them to lay down and hide and nap. There are places on the walls for them to layout on and lots of toys for them to play with. You must have socks on to enter the lounge and play with the kittens. We had such an amazing experience that I cannot wait to go back. This is a great place to bring children before you get them a pet to see how they interact with the animals. And again, Alex made this experience 100% better and every Business should have someone like him running their shop. I highly recommend that everybody go visit them and enjoy the kittens and the cats.

This shelter is a joke and they do not care about finding good homes for pets in need. I attended…read morethe 73rd Houston Cat Club Charity Cat Show on 01/11/26 with a family member who was interested in adopting one of the rescue cats that HOPE had onsite at the show. We went to the show specifically so she could adopt a cat. The disrespect I received from HOPE staff was unreal. I have never been insulted or talked down to the way your staff talked to me. We were interested in adopting Maverick. We asked if he was an "Indoor or outdoor cat?" - out of curiosity and learning about him. Because we "dared" asked that, the entire staff immediately decided we wouldn't be able to offer him a good home (for whatever reason). This is even after my family member filled out an application and voiced that it's no worries, she would keep him inside. They talked down to us and were extremely ageist. They said she was too old to adopt on her own and would need a "back up" applicant. I offered to be that for her. I have a house and two cats of my own. I was then questioned about my age and being "too young." Mind you I'm 32 years old. They dodged us multiple times when we attempted to turn in the application and move forward with the adoption process. We probably wasted about 30 minutes just standing around waiting for an answer. Finally they send someone over to tell us that she's not approved to adopt Maverick. There's no way every single adoptee at that show is able to be fully vetted on their intentions with the cats. To be told that we're basically not capable of providing a cat a good home is laughable. Their staff was insufferable and extremely rude. There was no organization or communication. I do not recommend spending your time trying to adopt a pet from them.

HORRIBLE!! You pay a $100 adoption fee which is already high, then the animal is NOT properly…read morevetted. My kitten had multiple worms infested in her not just tape worm, she was infested with fleas, her microchip CAME OUT and she had a bad skin infection, she had an upper respiratory infection AND DAMAGE TO HER NOSE that caused her to bleed out of her nose and not be able to breath!!!! They LIE to you at the adoption all this stuff to vet them was done but they do NOT do the boosters that the cat should get on their vaccines, so you have to redo them all. They do NOT do the rabbies so you have to do it. All they did was give a topical treatment which was NOT even the right dosage for her!! Now thousands of dollars later, she still has to see the vet because they did not properly vet her and the foster that had did not take care of her and had apparently beat her to cause nose damage. She was also 2 lbs UNDER WEIGHT!!! DO NOT ADOPT HERE. Get one off the streets you will be better off.

Great people doing great things, I thank You for great afordable pricing helping people out with…read morethere precious pets.

very reasonable pricing of vaccine, the staff are friendly, the overall process easy without long…read morewait times as I have experienced with other places.

I'm from Dallas visiting Houston and wanted to take my two year old here since she's been showing…read morean interest in cats. I love the concept and idea of a safe place for cats and us being able to play with them so we decided to take time out of our morning to check this place out. The cats were friendly, mainly sleeping but it was well maintained and looked like a clean and safe environment for the cats. The reason for my low review is due to the way the business is handling a refund which I thought would be simple and is based on a confusion with their staff members. Online, it states a reservation needs to be made so while reading the rules, we made a reservation. I signed the waiver for myself and my 2 kids and walked in first. I saw they had a 30% military discount and asked if I could get a refund and repurchase. I was told she couldn't refund but since it didn't apply online, I would be able to email them and request for the difference back. Ok, no big deal. I paid for the second adult in store since now I know, we get military discount. Fast forward, I email and they refuse to give a refund. They said online, they can't verify that we qualify for the discount which is why we can only get the discount in store. I find it extremely rude for them to continue to emphasize that discounts are not applicable to online reservation since their system can't verify it when they could just simply ask for us to send through email our ID to get the price difference back like many other businesses would. I could also send the receipt showing where they did already verify us in store and where the discount is applied in store. The employee told me I would be able to request a refund and if I can prove my eligibility, I feel like they should honor it. They did offer a complimentary visit but again, I'm from Dallas so with this bad experience, I'm not enticed to return or recommend this place.

I have seen cat cafe's and pug cafes like this all over social media, so my friend and I were…read morecurious after brunch while I was in town. We were not disappointed!! You first walk in and it is a small sitting area to switch your shoes (strange for those that don't have an Asian upbringing). It's a Korean company, and I think the front desk girl said something about it being the first of this specific company in Houston?? Anyways-- after you switch your shoes, you go inside and pay, like $20/hour to go hang out with all of these adoptable cats! If you are a first responder/teacher/student there is a small discount! You get 1 canned/bottled drink from the fridge and you get a few handfuls of freeze dried chicken to give to the kitty cats. All of their bios are on the walls, just read their collars or ask the front desk girl. TBH This was a well spent $20 for something. All proceeds go to the supplies for the care of these beautiful babies. There were like,20 something cats, but the space is big enough and they have a lot of those robot self cleaning kitty litter boxes so it does not smell strongly of cats at all! There are plenty of board games and books to read, there are plenty of places to sit and outlets for your phone or laptop. I fell in love with one cat named, "Rome" but I was unprepared to take him home to Dallas. TBH the only thing I didn't really care for was asking the front desk girl about anything-- it seemed like I was bothering her.