My name is Cyndy Reynolds, and I love shopping at the Cosmetic Company Store in Pleasant Prairie, Wisconsin. Their skin products and fragrances are great. I am most satisfied with the great customer service I receive when I visit the store. Jennifer the manager is great, as she always is professional, kind, but always puts the customers first. I will keep coming back!!! read more

I needed to buy my boss a present for his Birthday. Big strong guy has all the money in the world. I wanted to get him great skin products and Fragrance. I didn't know where to start or what would be good for him. After 10 minutes with Jennifer I did not only get the best Fragrance Tom Foed and amazing skin care I was fully educated on skin care and Fragrance. Thank you Jennifer, my boss loved hist gifts. I will be back to treat myself. read more

I really love this store in this location! Absolutely all the girls in this location are very nice, always ready to help, attentive! Always greeted and seen off with a smile! They always tell you about all the store's promotions! I recommend this store to everyone Pleasant Prairie I always buy all gifts here read more

The Cosmetics Company Store is the outlet for all brands under the Estee Lauder Company. This includes Bobbi Brown, MAC Cosmetics, Clinique, Stila, Origins, Prescriptives, Estee Lauder, and American Beauty, among others; those are just the brands I've actually seen in the store. They sell items from these lines at a discount of up to 30% off retail. Since they're a TRUE outlet store, their stock will vary from shipment to shipment. If you call and inquire about a specific item (for instance, Bamboo eyeshadow by MAC), they can tell you if they have it in stock, but cannot give prices over the phone. As an example of savings, I saved $4 on an eyeshadow; $6 each on a couple of brushes; $6 on pigments... I've only purchased MAC items from there. The items they carry may be from a limited edition collection, or may be an item from the permanent collection that was a little older (I've found shadows there with a date code from just last year; the shadows are fine). It was a pleasant surprise to me to find brushes here; they also have makeup bags and train cases from time to time. The sales clerks at this store were really friendly; I was in there about and hour and spent half of that time as the only customer in the store. They brought out some product not on the shelf, and also chit-chatted with me about stuff while looking through the makeup with me. I've been to two other Cosmetics Company stores, and while this was the second smallest, it had a HUGE amout of MAC product. There were at least 10 blushes, 13 eyeshadows, 3 quads, 13 paints... plus lipsticks, lipglasses, foundations, powders, and the list goes on. I'd suggest this as a great CCO to stop at if you're in the area of Pleasant Prairie! The outlet mall is right off the freeway, so it's not even much of a detour. Happy shopping! read more

I love, love, LOVE cosmetics. And MAC is one of my favorite brands. As the previous review stated, this is an outlet store for all Estee Lauder branded and licensed cosmetics. Everything from MAC, down to a couple of Coach perfume items, and I've even seen some Bumble and Bumble hair product in their recently. As I cosmetic junkie, I feel a rush every time I walk through the door. When I first started frequenting this location about a year and a half ago, the customer service was not half bad. Lately it has been inexcusable. In the recent months I have gotten barely a hello as I walked through the doors, and this last time a few weeks ago - the associate didn't even do me the favor of coming out of the back room. She seemed to be having a discussion with a male friend or spouse about something - and he even told her she needed to get up and help the customer. She did not. From my conversations with other CCO/CCS employees in other locations, the stores have some control of the amount of what brands they carry. Not sure how true this is, but this location carries quite a bit of MAC - which is what I come here for. I have noticed that very little of their stock has turned over in the time I have been coming here. The store itself is fantastic, as you can save about 30% on brands such as Estee Lauder, MAC, Clinique, Bobbi Brown, Prescriptives, and Estee Lauder branded and licensed fragrance items - LE, discontinued, and some permanent shades. I do like this location because it is the most convenient for me, but the service lately has definitely turned me off. The Aurora location is much larger in square footage, but the associates working in the store are also much friendlier and willing to assist you and answer questions. read more

BAD COSTUMER SERVICE, by "manager, Kim". I was a first time custumer that purchased several items last week including, a primer of $30 which ended up being old and expired. Went in to exchange for same product and was not able to because I did not have receipt. Although it's still in original box and with their company tag. I will never go back to this place, and tell everyone not to go because they SELL OLD & EXPIRED products and will not exchange it. read more

Love this store but HATE the customer service. I used to go in here all the time and blow at least $100 bucks. Now I dread going because the people are so unfriendly and miserable. The manager barely speaks English and is rudely loud condescendingly nice. Time for new staff!!! read more

Worst customer service ever! I went in the store looking for an eyeliner brush. I asked the clerk for assistance. She said the brushes are behind the glass. I said could you show me what you have in eyeliner brushes. She said how should I know. I don't wear eyeliner. Her co worker stood only a foot away and had nothing to say. I commented back by saying well that was helpful and walked out of the store. Totally rude. I will not go back there. read more

I was here a few weeks ago and let me start off by saying I only came here for the Bobbi Brown products. The employees were terrible. Not friendly at all and almost like they're doing you a favor for walking in the store. It was awful. I haven't had such poor customer service when it came to makeup until now. read more

I love this place. I shop here at least once a month.They have a great selection of Tom Ford products at a great price. The store manager I think her name is Lisa is always friendly and very helpful. Everyone I have delt with has been nice and willing to help (I ask alot of questions). The asian woman can come of as rude sometimes but over all is helpful. Awesome store, great prices and Friendly Staff. read more

This place is amazing! The store was clean and well organized. I felt like a kid in a candy store, there was so much to look at. I am a big fan of MAC and Tom Ford. This location has a great selection of both. The sales associates were very friendly and knowledgeable. Great customer service and low prices! I will definitely continue to shop this location. read more

I was nervous to shop for make up at an outlet because counter people at Boston Store were always telling me the outlets sold expired products. After doing some research and calling Estee Luder corporate offices this info was not true. They carry dscontinued items and Overstock. I decided to give it a try and after visiting a few different locations I find myself coming back to this location. The associates are friendly and always help me find what I need. I love their selection of MAC and Bobbi Brown. The only problem is that its an outlet so they dont carry a full line of anything but if you buy the wrong color they say you can exchange it with a receipt. My friends and I love makep and this store! read more

I was in the store last week and the customer service there was completely horrible. There was no one else in the store but me and was treated absolutely horrible. I walked out of the store and told two other customers on my way in how horrible the treatment was. I would never walk into this store again. I have been going there for years on a monthly basis, but will find somewhere else to go. read more

i was in the Pleasant Prairie store, and the service there is absolutely horrible ! This company should reconsider the staff they have representing them. May ling is a real treat and should seek a new employment in a place she enjoys; because she clearly is not happy, and takes it out on her guests. As for me i will go to Macy's and pay a little extra, for better service. read more

Terrible customer service...you do feel very rushed. The store is very small and all the associates are on you asking you if you need help!!! The manager is rude! I am so put off by the store's employees that I dont ever want to go back there. read more

Miserable people working there. I dread having to go there to get the Clinique moisturizer I use. Whether you call or go in the staff is just terrible. I never have a good experience there. I am going to Macy's from now on and spending more money. Anything would be better than dealing with those women. If you don't want your day ruined by awful customer service, definitely go elsewhere... read more

I've been shopping at this store for years. I like the prices that they offer but most of the time I go there, they do not have the MAC makeup I'm looking for but I always buy some other brand because they carry a wide variety of products. I went there on 2013 Black Friday with my friend and my husband to purchase some more products. Most of the sales clerks were friendly and they were ones I have not seen before, I believe they are new. After my friend and I spent a lot of money buying makeup, we were leaving and I told her how much I love the Tommy Hilfiger perfume. She took up the sample bottle to spray some and smelled it; when we turned around this Asian lady was standing behind us literally watching us like we were about to steal the sample bottle. I was so disturbed and when I saw her she gave us the worst look imaginable. I pointed it out to my friend and she said she noticed from the moment we went into the store they were watching us and I did noticed that too. I should not feel offended when I go out to spend my money and being watched because my money is still green. read more