Check-in was easy. It was quiet and clean. We loved the fire pits outside! We would stay again.

10/10 customer service, the staff was very kind, friendly, and helpful. However, I wouldn't stay here again or recommend it. It was very expensive, and the room was just okay. The themed rooms are very cool and I love the idea, but you can tell that the place used to be a standard motel, and it kind of gives a "lipstick on a pig" vibe. I also didn't realize how far away it was from downtown Salem, and walked over a mile to and from the hotel. The bed was super comfortable! read more

The property was under construction when we arrived. It's located off the main tourist area. Tucked behind a liquor store. So maybe not the best location. The courtyard area was very cute. Lounge was updated as well. I upgraded my room and we were put into one of the themed rooms. Very fun and beautifully decorated. It looks like the construction is going to be a brand new updated addition. read more

See all

We has no problems with the king room we request. There was no construction no loud noises. Walls are thin so we could here others doing other activities ( if you get my drift) but we has enough room in our room and control of the heating and cooling as well. The shower was huge and hot water was long lasting ! Area in all was quite and avoids all the loud tourist coming to Salem for Halloween . The out door patio lounge area is great as well they even have a small spooky area for Halloween which was cute .the people at the office was nice and check in was easy as I did everything online when I received the text to do so......it is not cheap to stay at Salem at least during Halloween but I enjoyed my stay here and would come back and try one of the them rooms maybe next time. read more

The Cove at Salem - Skeletons hanging out - Hotels Near Me - Salem, Massachusetts

See all

What a fun place! We spent the night here in the themed witches room and it did not disappoint! Everything was clean, new, easy to access with plenty of parking. I can see by other reviews this hotel has some terrible reviews primarily regarding construction. There was no construction when we arrived and it appeared to be complete. There was also some fun amenities along with the themed room including; fire pits, grills, sitting swings and a fun themed halloween cemetery area to take photos. It is 5 minutes from downtown Salem and Essex Street, which it is the perfect location in my opinion away from traffic and congested streets. The only draw backs I can say is that it lacks a traditional lobby with no restaurant, bar or place to purchase a coffee or soda. There was no vending machines. They had a coffee bar and a fridge but everything has to be brought with you. I would have brought some drinks and coffee had I known it was not provided or could not be purchased on the property. We did go buy some stuff to put in the fridge at the convince store across the street and coffee at DD. I did find the place a tad on the expensive side for the average person but worth it for a one night experience if you can afford the trip. read more

See all

The medieval themed room was extremely clean and had great aesthetic. From check in to check out the staff was very nice and I love how they had key pads instead of room keys. Perfect location and three minute uber ride from where we needed to go. A dunks is walking distance across the street. Also a great patio area. read more

The Cove at Salem - Patio - Hotels Near Me - Salem, Massachusetts

See all

Beware of the 72 hour cancellation policy. I called on a Friday to cancel on a Monday. This to me was 3 days before my arrival. I wasn't sure about a storm coming in on that Monday and wanted to safely travel on the next day Tuesday, which I had also reserved. I was charged for 1/2 of Mondays cost, because, I was told, the policy was 72 hours before the reservation day. So, it's actually 4 days before your arrival that you need to cancel. read more

How any hotel management or owners thinks this is acceptable and book people into a hotel that is vibrating for 10-12 hrs nonstop is not acceptable!!! Starting at 7am. No warning extreme major constructing pounding that woke everyone out of bed and still going. 5:30 haven't even been able to nap. Basically can't be in room. From 7am - 7pm. Even when I asked at check in. No mention of this. I will be asking for a full refund. Meanwhile my nerves are completely shattered. Haven't slept my body is vibrating and so much for making my bucket list with calm and easeful travels. Just awful !!! read more

The room was spacious and clean. It easily fit our family of 4. Having a separate bedroom and living space was ideal. The patio was a great place to relax after a day of sightseeing. The staff were extremely helpful and friendly. They gave us great advice on what to see and where to go to eat. We had one of the smaller rooms. We were able to see The rooms with the full kitchen. It looks awesome!! read more

Super cute and quaint boutique style motel with themed rooms. You can tell this an older motel that was renovated and they did an exceptional job at this, rooms are clean and spacious, easily accessible amenities like towels and coffee, and the front desk were so nice and easy to check in with! Only downfalls are they still doing construction to the property which was not made clear, & the fire pits didn't work 1 of the nights 3 nights of my stay, we called the after hours # to get help with them (it was barely 9pm but there are no staff onsite after a certain time) & we were told it's probably because they turned the gas off during the day for the construction and probably forgot to turn it back on but there was no one available to come do fix that, which was a huge let down considering their outdoor patio is the only additional perk of the hotel aside from their lobby/communal area. This area did have games, a tv, and a vending machine however the vending machine also didn't work). Overall the room and front desk were very nice but everything else was subpar. read more

See all

Please please listen to other reviews and stay away!! No front entrance and under construction early morning hours and through the day into the night. Can never get a soul on the after hours number as we were being eaten in the middle of the night. Extremely rude and dismissive front office staff and management. Will not be returning! read more

If you don't wanna get sleep don't stay here. All night long car doors slamming, lights beaming through shades. Didn't feel safe cause there's no one there past 8. Only giving them an extra star because they let me check out an hr late due to me not being able to sleep. Being woken up to construction at 6 am/ car alarms going off was the cherry on top of a bad night sleep. Dirty bathroom floor when I first came in. This is not worth 150 a night. You need to lower your prices. read more

Paper thin walls....as in so thin you can hear people simply talking. No management to help with...well...anything. Many reviews written posting exactly the same. They also post the same automated reply stating " thank you for posting your review. We'll be passing it along to our team." So in other words, we'll do nothing to address your concerns. Housekeeping? Maybe, maybe not. No promises. Pay $500-$1000 (per night) for a room and they don't even provide hand soap? Seriously? That alone should raise a red flag for you. read more

Motel with fancy looking but cheap ass front door locks with no deadbolt. Sums up my perception of room so far in my first hours of stay. Fancy with no substance. They stocked bathroom with one wash cloth for family of four. (Seems like industry trend though. F them. )To be continued... read more

We were disappointed with our stay, and then it all got worse when we tried to speak with management about it. First off, it is actively under construction. We had to call the front desk to figure out how to enter, and were then guided to a side road to enter into an active construction site. The check in experience was very weird. There was no real front desk and we were ask to fill out information via a text link sent to our phones rather than typical customer service of taking our IDs and credit card. So we all just sat there in silence for 10 minutes as I did this. The room itself was great, a nice remodel. I wouldn't call it a boutique hotel rather a remodeled motel. We did not get a themed room. The real kicker is we had no hot water. It was lukewarm at best. The hotel staff leaves at 8PM so there is no one to call (and no phone). It all just felt like one big scam and a fake hotel. We mentioned this at checkout and there was some apology, but later that day I called back to inquire about some sort of reconciliation after feeling short changed over the whole experience. We spent $360 to stay here one night! Instead of being met with understanding, we were told that it was our fault for not calling the emergency line, something that was buried in the paperwork, and that since they had no other complaints of lack of hot water, they would not do anything. I've never been so stonewalled by a hotel in my life. Between the lack of hot water, dirty pillows, leaky shower, and the general state of the hotel, we were super disappointed. Then to be actively ignored and not believed by the management was the cherry on top. Stay far away and read the other reviews. This is not out of the ordinary for this hotel; there's a even a reddit thread about it. read more

See all

I have traveled not only all over the United States but into other countries and have seen the best and worst in my stays, so my perspective could be different than others. Keep in mind I was here in April, not the busy time for Salem I really liked this place because it is not in the middle of Salem which helped me relax when I needed it. The staff were not only friendly but light hearted and efficient. Keep in mind this is a small hotel, not a large hotel with a ton of staff. That being said, I also like that. If you want someone to wait on you hand and foot then find a place that does that. This place was quiet, accept for the occasional train passing by, but it wasn't that loud and I'm sensitive to noises at night. Yes, due to construction you have to enter off Thorndike and take a short dirt road but that did not reflect on the cleanliness of the grounds or the rooms. The room I was in, standard king room, had a few chips in the paint (only on the doors) but was otherwise clean and about the size of a suite in a Hilton. read more

Very nice renovation. Beware of punitive reservation policies. And staff who insist that it is your problem for not having read the three pages of fine print. There are no staff on after 8pm. Light from parking light comes into rooms, even with drapes drawn. read more

This is an amazing high tech motel with the great taste of decor. It's so close to everything but than feels like it's all by itself. Wonderful stay. read more

The Cove at Salem - King size bed - Hotels Near Me - Salem, Massachusetts

See all

If you're looking for an airbnb that looks great in pictures but has wild animals running around the complex and trying to break into your room at all hours of the night, this is your place! Each room comes with access to a chicken that will peck at your door, allow itself in when the door is opened, and even brings all your neighbors to your door because they are so excited about seeing a chicken in the wild. Do you like the sounds of the city? How about right out side your window? Well look no further. This luxury airbnb delivers with its sounds of fire trucks, ambulances and if you're really lucky... car alarms sounding off incessantly throughout the night. I mean, what else could you ask for??? Oh, you want more? How about a shower that backs up into the bathroom with hair and human ick coming out of the drain. But wait, there's more! Clean sheets? No.... We opened up the sofa bed to a lovely array of peubic hair and long black hair. Didn't know we ordered the CSI:Salem themed room. read more

The Cove at Salem with their beautified grounds, unique room concepts and convenient walkability to Salem Village, has the potential of being a really great get-away, if they implement some minor corrections. We stayed at the Cove the weekend after their grand opening, 10/19/23. We had two of their themed rooms, The Witches Cabin and the Ice Cave. Upon being shown the room by Joe, the manager, we were delighted by the appearance of the rooms. Charming. The Cottage was listed as being able to house 6 people. I don't think that's possible as the room had only one small closet with four hangers. No dressers or shelves were available to put away clothing thus we had to live out of our suitcases for four days. Additionally, the bedroom was tight to walk around and if we had pulled out the sofa bed in the living room it would have been difficult to open the bedroom door into the living area/second bedroom. I definitely have stayed at worse facilities without complaining however, I didn't pay the price that I did here. Management should have been honest and said it was a soft opening and that work was not completed and had a price that reflected that. The game room, even with its glitches, was a nice touch and came in handy on the day we were rained out. But the ice machine located there was not working. The staff was quite receptive to our needs and apologetic for the inconveniences, but it appeared that there was really only one staff member that worked there, Joe. The front desk closed by 9'ish and we were left with a number to call in case of an emergency. We wanted to put the fire pit on one evening after coming back from town but the gas was off. There was no one to assist us and we didn't feel that was an emergency. As I said I have stayed in far worse places, but unlike those places I like this place and would like to stay there again. With these minor fixes and future positive reviews from others I believe I will stay there. read more