I've been enjoying staying at citizenM hotels this year. They are often in trendy (sometimes a little gritty) urban downtown areas, and have nice communal coworking spaces, ways to check-in without talking to someone, and their workout rooms have Pelotons. Rooms are no-frills, but they're fun and cute. No free coffee. Nice service. Good location near Boston North Station/TD Garden. Lots of businesses and restaurants and hotels nearby and it's walkable to some Boston sites. read more

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Rooms are wicked tiny but damn are they cool. Everything is operated through an iPad...lights, fans, tv, shades. The bathroom is conjoined with the glassed-in shower to help keep the room tiny, which can be a little awkward as you can hear everything, both ways. Yeah, not a fan of that. The fridge didn't work; when we reached out to the front desk about that they said it was due to the previous week's heatwave (?) but they did offer us the use of their fridge downstairs. Great view from the 11th floor! Nice and clean place, just pack light. read more

citizenM Boston North Station Hotel - Great view! - Hotels Near Me - Boston, Massachusetts

STEPH JUDGEMENT: Fun, artsy, modern hotel with great location. This hotel turned out to be great for our 4-day stay in Boston. Located in the West End area, it was right next to the TD Center, which had a train station, and was within walking distance to many notable sights (Freedom Trail, Faneuil Marketplace, Boston Common, etc). The main lobby was on the 4th floor, and it's one of those newfangled high-tech (read: not a lot of staff, but it does seem to keep the costs down) hotels where you check yourself in at one of the many iPad kiosks and receive a code for your door. Each room is supposed to have an IPad to control stuff in the room (lighting, shades, etc), but we were missing ours when we got in. We alerted the staff, who said just install the app on our phone, which worked fine, but we still felt we had to let them know because we didn't want to get blamed for the missing device. The room was small but functional, with a small fridge tucked under an equally small sink. The bed was pushed against the wall under a large window, which meant one person had to climb over the other to get in/out. At least it was good-sized and comfortable. Our door to the enclosed shower/toilet area didn't close completely, which was annoying. We liked the shower fixtures and their bath products, but noticed that there was some bubbling on the shower floor. We also enjoyed the electric window coverings and fun light options. We were on the 11th floor and had a gorgeous view of the city. No ice machines, though--we had to go down to the lobby to request, whereupon a person gave you a bucket full of ice. The common areas were super-cute, with lots of fun, humorous, and artsy touches, and I loved the communal ironing room, lol. I guess the idea is that the rooms are just for rest and if you want to lounge and hang out you'd come down to these common areas, which also had a bar and served breakfast (for a price). The TD Center next door had a decent food court, and there were plenty of restaurants and bars nearby so we didn't really miss a hotel restaurant. Overall we had a pleasant stay, and would consider staying here again. read more

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Only stayed here one night but it was a good stay. The rooms are small but that's to be expected. The bed was like tucked in, so it was pressed against 3 walls but that was fun it felt like a slumber party! The shower/toilet were tiny but again, that's expected for the location. It's right next to TD, a short walk to north end, close to the airport, great location overall and lots of food and stuff around. Easy check in and check out, staff was friendly read more

For over $400 per night, my room had technology features that did not work, I had lights that didn't work, AND oddly they have no wash cloths available at all anywhere on the property. The view and the location are the only things about this hotel that don't make me enraged. The Room: The room itself is not practical for more than one person, and there really isn't anywhere to put luggage if you have more than one suitcase. The shower pressure is ok, but the bathroom itself is a terrible design. If you're not 6-ft tall you can't reach the shower head. There is also zero functional space around the bathroom sink. It's like being in a cruise ship only at least you expect a smaller space in that scenario. This room was terrible. Service: Unfortunately customer service was no good either. When trying to have something remedied about the tv I was essentially given the middle finger by Jack and the maintenance staff did absolutely nothing to fix the technology issues either. Did I mention it was over $400/night?! Do not stay here. There are better hotels with far better service, functional rooms, and prime location. read more

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Great stay, but prepare to pay for your caffeine fix. The hotel has a fantastic vibe--the rooms are definitely on the smaller side, but they are exceptionally clean, and the "Living Room" lobby is an awesome, vibrant space to hang out or get some work done. The only downside was the coffee situation. There are no coffee makers in the rooms, and when I went down to the lobby for a simple cup of black coffee, I was charged for it. Pretty disappointing considering a standard black coffee is complimentary at almost every other hotel. Aside from that minor annoyance, it's a stellar spot in a great location. Would definitely stay again, I'll just hit a local cafe next time! read more

I have been on the phone for over an hour trying to get information on the parking at the hotel and check in time and i have been stuck in AI hell. Hire humans bitches! I am a loyal customer who pays top dollar for rooms and you cannot answer the phone! read more

My boyfriend and I were coming to Boston to go to a particular restaurant in seaport district and we needed a hotel close-by. I found many overpriced hotels but then I found this hotel and I was curious, I can tell you one thing the pictures that you see do it NO justice to how beautiful and inspiring this hotel really is! Yes the hotel is like a smart hotel from the future! The room was programmed by the provided iPad which was so dope, it worked on the shower colors, the color and brightness of the room and the blinds, curtains and tv. This room was small but packed with so much fun. And there was also beautiful art and books in the room. Absolutely astounding views from my room and super cozy bed. The living room area aka lobby, the vibes and the whole aura were top tier! I love how they had games in the living room.Books, books and art galore (my favorite things in life). I couldn't believe how upscale and luxurious this felt. Every corner I felt I was shocked at what I saw- it was so modern and artsy. And the customer service was top tier. I also needed to iron our clothing for dinner and realized we didn't have an iron in the room I called the front desk, an ambassador answered the phone and told me about Iron Heaven. Basically a super dope room on your floor that had a steam press iron and worked very well, this was so much fun, I never thought I would enjoy ironing clothes! I do also love the option of paying a little extra to have a 2 PM check out instead of 11 am check out. This allowed us to enjoy our 7th floor look over the city. Oh my the night views were amazing and the sunrise was beautiful! I highly recommend a late check out. As you can enjoy the living area and your room or be like me and finish a book (provided in room) by the window and all the views. Our smart room was so beautiful and perfect. Now to the only reason why this isn't getting a perfect five stars. With our late check out, we weren't expecting the housekeeping to not even knock but to open our door at 11:35 AM, I'm glad we had the stopper on or if we hadn't she would've just walked directly into our room, and we had the sign out there as well to let them know we were busy. This is a serious security issue for me. I didn't particularly enjoy this at all. She didn't even apologize to us and when my boyfriend told her that we were checking out late, she just nodded her head. Otherwise, this was an immaculate experience with top tier ambassadors, but that should be worked on immediately because that's NEVER okay. read more

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I didn't mind the technology or the odd bathroom, the iPad for our room didn't work and the A/C didn't either. The employees dropped the ball- we were offered a different room, but it was already 9 o'clock. Please go somewhere else, especially if you're not tech savvy and have your kiddos with you. The door is designed to stay open- Great location though. read more

Loved this place. Tyler from the front desk was super helpful and accommodating when it came to checking in and giving us local recommendations. Room was very nice and clean I had a great experience read more

The room was amazing! Gorgeous views, incredibly clean, and walking distance to everything you could possibly need. Being able to stream from our devices to the room tv was an added perk. The iPad controlling all the lights, blinds, and the tv felt silly at times but I get that they're trying to be modern. Also, having to check in on an iPad but STILL having to talk to an employee to show ID is an incredibly useless process. The check in staff are awful at communicating how this works as well. Something that wasn't a problem for us because we're married but would be a problem if we were with family or friends: the bathroom does not have a sealed door. There's about a half inch gap in the glass from floor to ceiling. You can divide the room with a see-through white curtain, but you can imagine how little of a difference that makes. Finally: there is no elevator from the first floor to the rooms. You must first take the elevator from 1 to 4, then walk around the corner to other elevators, and those go to the rooms. There aren't enough signs or people explaining this because I had to help a confused patron Every. Single. Time. I was in the elevator. These things were annoying but not real deterrents; also certainly not explained during booking. read more

citizenM Boston North Station Hotel - City view from room - Hotels Near Me - Boston, Massachusetts

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Meh... Room was small. Big bed takes up most of the room. Bed is pushed up next to window, so roll out of bed through the window and land at center ice at the TD Garden. Drawers for your clothes are in the base of the bed. So is the safe. Shower and toilet are in a plastic enclosure. Sink is in the room proper. Fitness center only had 5 machines and some dumbbell weights. I see in other reviews that they charge for coffee, but the two mornings I was there, I just walked up and had it gratis. Overall, for over $200 a night (taxes included), meh..... read more

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I enjoyed it. Loved the coworking space downstairs. Loved the iPad and check in. The room wasn't bad size for us since we were staying 2 nights only and had 2 small day bags. I can see with large luggage how this would be tough. Didn't like the small sink but still was a lot of storage space compared to other hotels read more

While not what I was looking for turned out to be awesome. Quirky small hotel close to everything with great service. Our room resemblemes something between a dorm and a European hostel. But everything was comfortable and well thought out. Look forward to returning and sitting in the common living room for some rnr read more

Stayed here the night of a concert at TD garden. I believe there was surge pricing for this as we paid nearly $300 for the room. The check in process was seamless and contactless, but there were plenty of staff available to help with any issues. This hotel is interesting and trendy. The rooms have mood lighting controlled by an iPad, and automatic shades that you can put up and have a great view of the city skyline. The beds are huge and comfortable...but the creepy pillow doll things could go We ate at the bar, there was about a 20 minute wait for the two overpriced appetizers and one drink we ordered. The food was pretty mid, and clearly straight out of a wholesalers freezer. read more

citizenM Boston North Station Hotel - Bed and view. - Hotels Near Me - Boston, Massachusetts

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Me & Citizen M go together real bad. Their unique style depending on what city you're in which features a variation of the same theme gets me every time. My goal is to stay at all of them Link to my reel: https://www.instagram.com/reel/C2tHrDeol_i/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA== read more

My husband and I loved our short stay here at citizenM! CitizenM's location was the best for us Boston first-timers. TD Garden, the North Station train, a food court and a grocery store are conveniently downstairs next door! It is also a short drive to/from (depending on traffic and toll roads) Logan Airport and short walk to EVERYTHING if you are willing to walk! We walked everywhere - Faneuil Hall, Quincy Market, Boston Tea Party museum, lots of stops for shopping, coffee, food and many historical sites on the Freedom Trail. The room was on the smaller side BUT it was absolutely perfect for our needs! You can't even select more than 2 people when booking a room, so keep in mind if you have more than 2 people. We comfortably fit 1 check in luggage and 2 carry on size luggages. Hair dryer, shower gels, liquid hand soap, clean towels are available. There's a shared separate room for iron and board on every floor. The iPad worked fine and I thought it was so cool to control everything from the lights, colored lights, climate, tv, and blinds! Another unique feature was the ability to mirror what's on your phone to the television - so we streamed The Departed and The Town of course! Speaking of The Departed and The Town, our view was facing behind the citizenM where you see the popular Zakim Bridge featured in those movies plus tons of other Boston movies! The only small gripes I have are that the pillows were too big and firm as well as the slightly low shower water pressure from the waterfall head. The entire hotel looks and feels so modern, lively and fun. read more

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being penalized for their front desk accidently booking me for multiple bookings and not after dealing with their outsourced help centers any many hours of waiting on hold I received my money back but had a penalty for each booking reaching 666$ while if it wasn't for their mess up (honest mistake) I would never have cancelled a single booking. I am staying here on the 29th as I intended to but though Expedia, I hope someone is able to help me before then but now with the penalties being all that's left to get back my booking #'s won't get me to a human at front desk anymore read more

I used to love this chain, but today, when checking into the Boston hotel, I was completely disappointed. We had paid for and reserved two rooms for two nights. We wrote a letter, letting them know we wouldn't be arriving until the second night. After a difficult journey, we were unable to check into the hotel because the hotel canceled our paid reservation (without a refund). It took over 40 minutes to sort things out and we couldn't check in until the manager resolved the issue. But time and spirits were already wasted. Next time in Boston, I'll definitely choose a different hotel. read more

The rooms are patterned off boat designs. Just horrible for more than one person. Bed is sandwiched between two walls and the window so the person against the window has to crawl over the other person to get out. Simply ridiculous not to Mention that your toilet is part of the shower. Just sooooooo bad for the money. read more

Everything here was absolutely perfect. From check-in, to check out. An ironing room with steamer at the end of each hallway. An iPad in the room, the controlled the shades and lighting. Streaming capability from your personal device to the TV. Very simple design of the room, but had everything needed. I will definitely be staying at a citizenM hotel in the future. read more

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Tripple charged me so I canceled 20 min later, people make mistakes. It was 300$ more then told and charged me 3 times so called and got on phone with India call center they r taking 195$ per room plus mistake bookings by there front dest and currently on hold 20 min with front desk disgusting business practices ohh and I gotta wait 7 to 10 buisness days read more

terrible hotel. no coffee in room. no glasses in room. toilet lid doesn't stay up. pillows too big and hard. no orange juice on buffet. lights too complicated. shower leaked all over floor. read more

I hated this hotel! Let's starts with the good things: 1. Dark and quiet rooms. 2. The lounge area was nice lots of seating! 3. Most staff are nice. Now bad: 1. Staff scolded me for calling for room cleaning and said I should've done it on the iPad the day before. 2. They don't have water bottles in the room 3. They don't have a coffee machine in the room and they want to charge you in the lounge for a black cup of coffee!!! 4. The beds are too plush my back is jacked. 5. The decor is awful. Not family friendly at all. 6. For breakfast buffet, they wanted to charge me $20 per GUEST per DAY! are you out of your minds?! 7. They are trying to be sustainable but honestly it's just them being cheap and offering the bare minimum, not even the bare minimum. I would've felt more lux at an airbnb. I'm glad we're finally checking out today and never have to come back to this place. read more

The world's noisiest hotel. My first 2 nights I stayed on the side where TD Gardens is. Between concerts and sport events all the stadium noises come directly into your room in a heavy base, constant vibration kind a f way. Made it impossible to sleep. My third night I had them move me to the other side of the hotel, hoping for some quiet. It was equally as noisy, just different kinds! Lots of honking, guy playing drums on buckets, people yelling. Unbearable across the board. read more

The hotel is super Chic, very modern. I truly loved my overnight stay. I had a beautiful view of the city. Huge windows it was beautiful. My only complaint is no parking on site and you have to pay for parking in lots, no discounts offered. I would definitely stay here if you're going to be doing stuff locally. I slept GREAT!! read more

For the last three to four years that I've stayed here for the events at TD garden, this hotel has not disappointed. The staff that meets you for check in upstairs are efficient. Contactless check in and check out seem to be the norm here. The lounge and dining area is trendy. Full service bar looks like it's available around the clock, however dining options seem to cut off around 9/10 pm. The entry restrictions by security in the late evening and after an event next door do add a sense of protection for the guests. (Be prepared to show your room key). Fitness facilities are on the 5th floor. Irons and ironing boards are only available outside of the room near the elevators for that floor. (Shared use). read more

This was my first time staying at CitizenM. The hotel was located in a central area of Boston and was easy to navigate with a bunch of local businesses nearby. The rooms are very advanced compared to other rooms in hotels. It's the little things like the adjustable mood lighting & curtains. It all sets to what type of vibe you're feeling. This will not be my last time staying at CitizenM. read more

Pros: Good Location Cons are everything else The bed just sucks ass I'm pretty underwhelmed. I knew the room was gonna be small, but it is like claustrophobic small. Pretty spendy and pretty crappy. The TV channels are extremely limited. Seen much bigger menus at a Motel 6. My biggest gripe is the bed is so uncomfortable. It is an extremely firm mattress. Not my bag. Also no sheets other than the cover sheet. All you get is a lame lightweight comforter. Stuck here for another night. Uggggh. Gonna have to drink more heavily than usual to get any good sleep. Two rather than one because the location next to TD Garden is cool. Really, really close to a one. read more

citizenM Boston North Station Hotel - Hotels Near Me - Boston, Massachusetts

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I forgot to take pictures of our room (rookie mistake - I know). This is a unique hotel! Awesome location - we walked just about everywhere we went. Also an easy Uber pick up/drop off location as well. If you are looking for a cool/unique experience, this is the place for you. The rooms are pretty small - they even tell you that from the start. It's a very euro-vibe, so think modular and efficient space. It was just my husband and I, so I don't know what the rooms more than 2 people capacity are like. The lobby and outdoor sitting was an awesome place to chill and get some great drinks from their bar. We tried most of their menu and they have some great options - especially the espresso martini. Super quick and efficient check in and out. It was very self-service which I liked, but I know that's jot for everyone. All staff was super nice, helpful and welcoming. DO STAY HERE IF: - You love a unique experience - You don't mind being in a tight space with whoever you are traveling with - It's a quick weekend trip - You want a great location - You love a cool vibe - You like self service DONT STAY HERE IF: - You like really spacious rooms - You are staying for more than 4 days - You don't care about cool vibes - You want a full concierge experience read more

citizenM Boston North Station Hotel - Lobby - Hotels Near Me - Boston, Massachusetts

No top sheet on the bed! What? I asked the front desk and they said no we just use fitted sheet and comforter. Also no face cloths! How can you take a shower with no face cloths? Front desk told me you have to request a face cloth. REALLY? read more

Visiting Boston area and decided to stay here. I did enjoy the experience because it is a cool stay. So there are some pros and cons staying at this hotel. (King room downtown view room) Starting off the pros of this hotel: - easy walk to td garden ( a reason why I chose this hotel due to the fast commute to the garden since the Celtics we're playing ) - best view of downtown Boston - easy walk to get food / walking around Boston - nearby shops / food - friendly workers CONS: - cracked iPad - light was hanging off the wall - AC wasn't really working - stains on the blanket - can't control the room colored lights ( advertisement was wrong it was only for the shower ) ROOM IS SMALL ( I was aware of this and it was totally ok with me. I just don't recommend staying here if you're going to stay for a long period. Thank you citizen M, it was a good experience. I do recommend the experience and if you're going to td garden, It is very convenient. read more

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Awesome hotel. Awesome lobby, awesome staff. Just awesome!!! Will return and will bring friends!

Hi I never heard of the CitizenM before we booked for 4 nights from NYC, Well as soon as we stepped into the lobby I was so impressed, We took elevator up and was greeted with a friendly ambassador who helped us he was so nice and told us everything we needed to know. I like the fact that there isn't any acces to the room floors above if you don't have a key. The place was so clean, view was Amazing, close to everything, TD Garden next door, AMC movie next door easy access to T train ,we took Ubers all around nothing was more than $9.00, it was Christmas week we spent it in Boston . I would definitely stay at a Citizenm hotel in any location I am hooked. Thank you to everyone at the hotel for being so nice and helpful. Happy New Year Joy Rosenthal read more

I ABSOLUTELY LOVED IT STAYED AT ANOTHER HOTEL FOR A FEW DAYS ABD HERE ONE NIGHT, I can't even explain this hotel was so great, make me not even want to use my other memberships with other hotel. Like I couldn't have asked for more feels like your in the future read more

Wow. So Even with a free and nice upgrade with lots of room, the Sheraton got old after six days; then a convention rolled into town. I dunno but a bunch of conventioneers makes for a rowdy, drunken frat party environment -- so started looking at my bucket list. I've had my eye on the CitizenM as an option. First the CitizenM is a Dutch brand, similar in style and features as the French AccorHotels and the Danish brand, Wakeup. The concept is modern, smart design, smaller digs but super comfy. This concept has been popular in Asia and Europe for the past 10 years. Now, this same concept is beginning to make it in America. Glad-- because American brands will have to offer similar options to customers who prefer this ambience. I loved that everything in room is controlled by an iPad: temperature, mood lighting, TV, music, the double blinds Unless you pay $500+ a night per room at an American hotel you won't get this kind of amenity and convenience. Even then, higher end suites at US hotels are not technology-current. Who wants to spend $500 a Night for a bed? I know it's just not a bed but... Pas moi. The bed is a comfy, medium soft yet firm mattress. Climbing on to a nice slumber in the snow, a fireplace on the display, while the street 15 floors below was getting its first winter coat was hygge. A downside: For travelers requiring space you'll want a larger room in another hotel. The price? Moderate. The workers ? Hip and Helpful. The experience? LUV Tip. 2 free movies per night. Free porn all night--you read it right. The bed is comfy LOLs. Breakfast buffet $18 per. The North Station stop on the L is 4 doors down. Walkable to the North End eateries, many restos on street level, since it is close to the North Station Stop. read more

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This could have been a five-star review but it isn't due to several issues. When you arrive, there is a handicap accessible door but it is locked and you are supposed to use an intercom but we couldn't figure out how to use the intercom, it was not clear. One of us had to walk through the revolving door and open the other door from inside. We requested an accessible room. Instead of being close to the elevator, it was halfway down a long hallway. There was only one chair in a room for two people. When I called to request another chair, they said they didn't have any extra chairs. So one of us, both mobility impaired, had to sit on the high bed to put on shoes which is very uncomfortable. All the electrical outlets were on one side of the bed and none on the other. I requested an electrical extension cord and they did not have one of those either. There were no luggage racks nor any surface to place suitcases on. The drawers were underneath the bed requiring bending over. The bedside shelves were tiny. The bathroom and hall had very few hooks to hang anything on. The sink was also tiny with no place to put items, and no shelves in the bathroom so items had to be placed on shelving in the small hall. The shower did not have a lip so when you used it, water got on the floor outside the shower. I know that was because it was accessible but at least a tiny lip would have been better. I found all these issues to be very inconvenient. On the positive side, the bed and pillows were comfortable and the towels large and fluffy. The hotel itself is trendy and there is a very nice lobby area with couches and tables, books and games and a cafe with free coffee and tea, breakfast is available for an extra charge in the morning, and you can order simple foods such as pizza and snacks until 10 PM, otherwise they have pre-made sandwiches and salads available at all times. The area is also convenient with restaurants, bars and a pharmacy within a half-block radius right next to North Station train station. read more

I stayed here for my 21st birthday / Travis Scott concert at TD Garden, and had an incredible experience. From start to finish, the staff was kind and welcoming. Upon check in, my room was completely decorated for my 21st birthday, which was a surprise to me and my boyfriend. The incredible staff decorated my room with "21 tips when turning 21", as well as confetti and balloons. They also left us two drink vouchers that could be used at the bar. The view from our room was beautiful, and all of the different features in the room blew us away. Not to mention, you can't beat the price. CitizenM is a no brainer for anyone coming into the area! read more

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I'm reviewing the rooftop drink/dining at CanteenM here (I did not stay at this hotel). I love that their restaurant is open to the public. It's so adorable, overlooking Causeway from four stories up. I got the blueberry bliss cocktail & the citizen jasmine cocktail. Both were so pretty and so delicious! We also got chicken dumplings and prosciutto pizza and loved those as well. You just have to order everything at the bar and then they give you a buzzer that you can take to your table on the roof, and it'll buzz when it's time for you to pick up your food. It is quite a bit windy because of the location, but it's nice on a hot summer day. It would have been nice if they had more mock tail options. All they really had listed for non alcoholic was lemonade. read more

LOVED THIS PLACE!! This ambience and vibes were amazing. The staff were all friendly and helpful. Very attentive and great with recommendations. Love their 24/7 bar service as well as their lounge. I wish I had meetings to take because of their private working space lol. Downside is parking but we always managed to find a lot! Will definitely come back, love you CitizenM read more