Shari is the absolute best. We have elderly pups and would not be able to make small get-aways, had…read morewe not found Shari. She is easy to work with and clearly loves the animals she cares for. We appreciate her so much!

My pups love Shari! I have four pups that Shari walks 3 times a week. Two are Shar-pei and they…read moreare very difficult to get close to. It took a few times, but much less than I had anticipated for Shari to get them comfortable for her to be with them alone and leash them up and take their walk. She also walks our chihuaua, who also is difficult to gain trust. She has won her over as well. They all know when it is time for her to come for their walk, and wait by the door. It's chaos when she comes in, but they know if they behave they get to go. Shari is great with them, also arrives on time, and genuinely cares. I recommend her to everyone! Kim

We couldn't be happier with the care they've given Marley and Charlie on their walks. We have two…read morestrong, excited dogs that definitely aren't the easiest to walk, and they've been so patient, reliable, and willing to work with them. It gives us so much peace of mind knowing our pups are getting great care while we're busy at work. They are also super communicative and we love the photos and updates we get after the walks. We highly recommend them to anyone looking for a trustworthy dog walker!

We hired Petsitter Portland for an overnight sitter while we were out of town for the weekend. The…read morefirst night, our sitter was a no-show. I only found out the next morning when I reviewed our front door camera footage and realized our dog had been alone since 7pm the night before. I had to leave a note in the app before anyone reached out to us. When the owner finally called to apologize, I asked why we weren't contacted as soon as the issue came up. His response was, "we're not open during those hours." I'm still not sure what that means for a pet care company. If you're taking responsibility for someone's pet overnight, there is no "closed." To his credit, the owner stepped in personally to cover the rest of the wknd, but by that point the damage was done. Our dog had been alone for over 12 hours. I don't even want to think about what would have happened if we didn't have exterior cameras or happen to check them that morning. We got lucky, and we shouldn't have had to be. The whole situation was incredibly stressful and affected our entire trip. The owner comped the one night, but charged full price for the rest of the wknd. Honestly, given everything that happened, I would have expected the whole stay to be taken care of. If you need a sitter you can count on, especially for overnight stays, I'd look elsewhere. Peace of mind is the whole point, and we didn't have it.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

I came home from a short trip to find my dog greeting me at the door, not secured in her crate as I…read morewas told she would be in the emails I received. We do not let our dog free-roam when we are not home, and our house was not set up for it. There was trash in the trash cans that she could have eaten, and any number of things she could have gotten into that could be harmful to her. She also urinated and pooped on the carpet. In my bedroom. So I was cleaning that up at midnight after traveling. And of course I cannot stop smelling it. It's going to take getting the carpet cleaned. We have had this dog for 5 years and this is the first time she has EVER peed or pooped in the house. She also peed and pooped again when I took her out when I got home. This is very outside of normal for her and it makes me wonder if she was actually getting let out on her visits. I will be checking our cameras to see.

We've been using Reynolds Dog Resort for all 4 of our goldens over the years. Such great people…read morewho really care about each and every dog. Our Hunter races into the front office, so happy to see everyone at the front desk, and knows the door that leads to the large outside play area. When I go to get him, he's SO happy and falls asleep in the car ride home. (I also like the fact that they require all vaccinations before you can bring your dog there).

I don't want to get into it again since our test day weeks ago at tualatin reynolds dog resort. We…read morestated multiple time what our dog needed, what should be avoided, and were very much assured that would be followed. It wasn't. Lack of accountability, defensiveness---- I would not recommend taking your dog here. Did not feel after even the sorry came out that my dog was in trusted hands at all.

This place used to be amazing because of the dedicated, knowledgeable staff who genuinely cared…read moreabout the dogs. Unfortunately, things have taken a sharp turn for the worse under the current ownership. Some of the best employees--the ones who built trust with clients and kept the dogs safe--have been leaving one after another due to how poorly the business is being run. Now, completely untrained new hires are being brought in and told they'll be managing, despite having zero experience with dog behavior or daycare safety protocols. It's incredibly unsafe--for both the dogs and the staff. The owner takes no responsibility for training or preparing new employees. There's no onboarding, no walkthrough of fight protocols, and no clear procedures for how to handle emergencies. He also underpays OG staff yet new hires with zero experience are brought in above them. This is no longer a place I would trust with my dog's safety. Until there's a serious change in leadership and training, I would recommend looking elsewhere.

Amazing staff and they love our dogs. They are the best. This is the only place I take my dogs…read more They are well taken care of and well loved

I cannot believe I haven't left a review for BarkPDX!! I've used Ozzy and his amazing staff for…read moreprobably about 8 years now and I cannot say enough great things. I was never a fan of traditional boarding, having them locked up in a kennel or crate all day with little to no attention and the sound of constant barking, which is what led me to first search for an alternative and discover BarkPDX. I LOVED the idea of allowing our dogs to stay in their home with someone coming in to care for them. Yes, the idea of a stranger in our home felt a little weird but only until we met him. I adored Ozzy instantly and knew we were in good hands, and he's proven me right every year since. The dogs took to him immediately and you can tell he genuinely cares about them - their safety, health, happiness, and well being. He takes them on walks, gives them their meds, plays with them, and he's even helped us through TWO dog medical emergencies when we were out of town. What's more, we always know what's going on thanks to the regular updates, pictures, and texts which gives us peace of mind. He shared notes on what they were up to each day and I honestly could not ask for better care for my fur babies. I can't say enough good things about Ozzy and BarkPDX. I (and my dogs) highly recommend!!

Ozzy of Bark PDX is remarkable. He had instant rapport with our two big dogs during the initial…read moreconsultation, which lasted about an hour. He was able to to work our dogs into his schedule on very short notice and and saw them twice daily. He texts progress reports and posts shots of the dogs via Facebook. We've been quite impressed with Ozzy and Bark PDX---hopefully this will solve the predicament of boarding them for now.

Don took such wonderful care of our little papillon, Minnie, for years. Made traveling easier…read moreknowing she was in loving care.

We couldn't leave home if it wasn't for this amazing place. Our little Chica is a nervous nelly…read more She would probably have a heart attack in a cage all day like at a regular kennel. She also is nervous in new locations like hotels but not with Don at Patty's Precious Pets. The minute we pull in the driveway she stops her shaking. She gets tons of love and attention which makes this a perfect fit for us. Chica adores Don and frankly I think the feeling is mutual. I don't know what in the world we would do without Don - stay home all the time I guess - but we are free to go go knowing Chica is happy and loved