Looking back since we first move, the customer service has always been a top notch from Management team and Maintenance team. We are grateful for them! read more

Awful customer service line working on the weekend remotely. The girl Shayan will interrupt you before you can even finish a sentence. When I talked to her yesterday 7/5/2025 I HEARD my tour was set for today Sunday 7/6/25 it was actually schedule for Monday 7/7/25 . I arrived at the leasing office today and they were closed. When I tried to explain that "I heard" you say the appointment was for tommorow yesterday she got defensive and wouldn't let me finish . These UNPROFESSIONAL EMPLOYED PEOPLE REALLY DO NOT TAKE ACCOUNTABILITY OR EVEN ALLOW PEOPLE TO EXPLAIN THEMSELVES. I AM STILL GOING TO THE SHOWING TOMMOROW TO SEE THE CULTURE BECAUSE I NEED AN APARTMENT . THE GIRL I MADE AN APPOINTMENT WITH IS AT REMOTE CALL CENTER AND HORRIBLE. read more

ZERO STARS.....The staff in this office are completely unprofessional ..if you're interested in finding an apartment honestly save yourself the headache live somewhere else!! I promise you it's not that nice of a property to have these headaches constantly you're going to be inconvenienced by every little thing. Nobody picks up after there dogs!! And some tenants have large dogs that will charge at you when you're getting out of your car. Problems don't get resolved, and the staff couldn't care less read more

Updated review: my family and I moved out of The Croix Townhomes after living there for just over two years. We moved to a house in Las Vegas. However, while residents the maintenance requests were handled promptly and efficiently. The maintenance staff was professional and friendly. Liz and Bri in the leasing office were fantastic. The complex was safe, with normal noise expected from a townhome community at different times of the day and night. We enjoyed our time there. I recommend leasing at The Croix if you need space. The units are spacious; the garage is two car and the walls are solid. We didn't hear our neighbors often. The rent is comparable to what other places charge but at The Croix, you get more for what you pay. The units rent fast and sometimes they have a waitlist. However it's a place to call home and create memories--we did while living there and you will too read more

They are fantastic and professional. I'd recommend getting a townhouse here and it's next door to Costco and Galleria Mall. Liz in the office is excellent and very knowledgeable. Evelyn is awesome also! I can't speak highly enough about the large 3 story home omg!!!! read more

I'm looking into a few places and stopped in for some questions. Everlyn was very polite and very helpful. I was given a tour and all my questions were answered. I appreciated the attentiveness and didn't feel rushed during my time there which is nice and becoming more rare these days. read more

On 12/31 around 3 am, and armed gunman broke into my home. These townhomes are 3 story units. The assailant used the water gutter on the outside of the building to climb onto my second story patio that provides entry into the kitchen. Upon reaching the patio the assailant used his fire arm to fire 4-5 shots into my home through to gain entry to the home. Once the glass was broken he reached in and unlocked the door, he came around the kitchen counter with his gun pointed at my husband and 4 year old child. After hearing the commotion, I ran downstairs and grabbed my son as he was walking towards my husband and son with his gun pointed at my husband. At this point he is demanding our car, to which my husband agreed to give him. I snatched my child and ran upstairs to call the police as my husband was led down to the first floor with a gun in his face. The assailant took the vehicle, crashed it into the townhome behind us then crashed in the front of the property at the Costco gate. After which he was apprehended. Throughout this ordeal the leasing office more specifically Lisa from corporate has done nothing to address this issue. Maintenance arrived on the morning of 12/31 and placed particle board over the door and we were told we'd receive a phone call after 11 am about a company replacing the glass. We didn't receive a phone call, walked down to the office just to discover it closed early for the day at 2pm. Around 10 am I called corporate and Lisa and informed them of my concerns with the water gutter remaining attached to the side of the building. I received a return phone call at around 3:30 that afternoon from Lisa, telling me they have to wait for correspondence from the building owner. I told her I would just remove it myself and hung up the phone. After having experienced a very traumatic event of this sort, one would think that members of leasing office or management would show compassion or empathy. However all my family has received from Liz (the property manager) has been passive aggression and condescending word choice and tone of voice. Her behavior is extremely unprofessional and has been this way since our very first interaction. I have only lived here 7 months now and its been nothing short of the worst place I've ever lived. If you care about safety in a GATED COMMUNITY that requires a passcode for entry. There are a laundry list of other issues that this community has, however one could consider this the straw that broke the camels back, so to speak. I never would've imagined being robbed at gun point in my home in a gated community. No one reached out to provide condolences, well wishes, nor comfort aside from our neighbors whom also had to deal with this traumatic event. read more

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The townhomes are spacious and well laid out, and the maintenance staff are excellent and promptly attend to any issue that arises, the location is also very convenient, the only problem I had was when we moved out. We ended our lease early and had to pay just over $4000 to do so, which was fine as that is stated in the lease agreement, every month I paid the rent by autopay on the 1st, and if there was any shortfall due to water and sewage charges the office would call within a few days and I paid whatever amount it took to have a zero balance every month. When we received our deposit check they had deducted over $500 for carpet shampooing, patching a hole in the wall, and utilities, even though I had a zero balance EVERY month that we were there. I have no problem with the charge for shampooing the carpet but no hole in the wall needed patching and there absolutely were no outstanding utility bills, how could there be if every month I had a zero balance? I was told that when we moved in over a year ago we had 57 days of unpaid water and sewage bills which makes no sense because we had a zero balance each month, I'm convinced that these extra charges are phony to squeeze just a few dollars more for the company. I reached out several times to the owners, Gaines Investments but they never responded. read more

Havent lived here but scheduled to just tour an apartment that was available online and also when i spoke to the girl that scheduled me she got my information number email to reserve my spot . Well once we arrive it was after 3 and coming in we were seen but not greeted there was two ladies working one was on the computer and other was helping a tenant, so waited then finally acknowledged by the one with the tenant and told she'd be with us once she was finished she asked what she can help us with well we told her about the listing on there site we wanted to see and made an appointment for and she told me it was actually already taken as of this morning ? Just rubbed me the wrong way because of the greeting and make us go out for nothing and you clearly have two forms of contact itd be nice if you showed some customer service by calling so people don't waste there time. read more

In response to Manager Erin.... It's not that I have a negative opinion (as you stated) for "upholding" your business policies. It's the fact that it's one sided. Do you uphold your end of the contract when the complex has trash and dog poop everywhere? Do y'all even bother to make sure the dog park or that dirt area y'all call a dog park is clean? Do you replace appliances that need to be replaced instead of just providing a temporary fix? NO YOU DON'T to ALL the above. So it's not a negative opinion it's a FACT. Have you guys tried to pull a fast one on me by double charging for things I've already paid for or adding late fees when the rent isn't late yet? YES, and if I would not have said nothing you probably would have kept the money. Everything in my review I can support with documentation so it's not just my opinion, it's FACTS. read more

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I moved to The Croix Townhomes in April 2023 and my experience here has been truly amazing! The townhome came well furnished, clean and with new paint everywhere. It is much larger in-person than on the video. The community is quiet and all of the neighbors that i have met have been very pleasant. Here's the added bonus...the management team of Liz and Emerald are AMAZING!! I moved from California without seeing the property in-person and they helped navigate me through the application process seamlessly!! They are the Batman & Robin of management teams!! Each time I visit the office, Liz and Emerald greet me by name, wonderful smiles and a beverage or a tasty treat!! The management team truly sets the tone for the community and it is GREAT!! read more

YIKES... this place has no order So outdated High priced Unprofessional I thought these were luxury places ... absolutely not First red flag getting in the gate I just pressed the code I saw and they just let me right in Nobody even asked who I was Secondly I had a appointment time an there was no parking anywhere an when I went in I was told to wait for another tour to end sure Third once I parked an went in I barely received a HI I had to speak to get any type of acknowledgment FOURTH yes FOURTH it was that bad of a 15 min experience.....I was taken to the garage in the pic of mess. Let in and told to just see myself around. There was no walking around with a leasing agent to tell me about the place if it comes with carpet or wood , pricing , different floor plans NOTHING. I turned right back out and left lol I saw everything I needed to know about that place ... I mean the leasing office was a MESS a literal junky mess how can I expect the community to be any better. Luckily we found better read more

Croix Townhomes - The model home of junk - Apartments Near Me - Henderson, Nevada

Third update! Still 4 stars because the location is perfect and the units really are spacious. There are still issues with high turnover here, especially with maintenance. Also, corporate doesn't like to spend money on proper repairs and often instructs maintenance to do the bare minimum (they have said so) with the cheapest quality. Considering we all pay our fair share, I find this annoying. Liz in the office is fantastic. Overall though, I would recommend this community. read more

When looking for a new place to live, we were on the hunt for a great townhouse. We checked out a few spots that were less than ideal for what we were looking for. In our hunt, one of the property managers suggested we check out The Croix when we told her the property was just too small for us. The Croix are 3 story townhouses that truly make you feel like you're at home, not living in an apartment. We were greeted by the assistant manager, Emerald Wade and she was nothing but sweet and professional to us. She made the process easy and was so helpful wherever we had any questions. They also have a great maintenance supervisor, Juan who was super helpful and professional. He has handled any issue we've had. I would greatly recommend The Croix as it has made us feel at home. read more

This review is strictly for maintenance, particularly Juan. Whenever I had a maintenance issue big or small Juan diligently works on it until completion. It's good to have great maintenance! read more

Just don't. The two stars are only for size. We were pressed for time, didn't know anything about Las Vegas, and needed space. We moved from Northern California site unseen and regretted it as soon as we saw the unit. The only reason we choose this community was because of space. The units are big but the space doesn't make sense. The management company is money hungry and it shows in the wear and tear of the units. I have three different types of flooring in my unit - tile in the kitchen and upstairs bathrooms, carpet (old carpet, that was very dirty upon move in), and fake wood in the powder room and 1st floor bathroom. The kitchen countertops never look clean because of poor grouting and stains because it's old. The tile grout is filthy smh. The air conditioning unit is so loud on the third floor that you can't hear what's going on in your home. Outside of your windows are filthy and I was told that they were looking for someone to powerwash the units, this hasn't happened. The window blinds weren't replaced - correction, one blind was replaced for one window but the blind next to it wasn't, so one is white and the other is yellow. All of the other blinds in the house look filthy but I was told it was sun damage and they weren't going to replace them. I've had to complain and continously honk my way to my garage because the garages are in a tight alleyway that your "very considerate neighbors" choose to block including your garage. I am glad that I have only one car because I believe everyone here has multiple families living in their units - I know that this is a fact for the neighbors near me. I've seen them and they had the audacity to leave their nasty ass couch in front of my garage. I hear them now when I didn't before; all night, all day - it sounds like they are in my house, it actually made me look to see if I had an attic because it sounds like they are closing doors, showering, running the stairs in my house. All of the appliances are EXTREMELY old. The washer and dryer in our unit is so old and I had to perform several hot water washes to remove all of the pet hair build up. The water to the washer let's off the worst smell and the washer continuously cuts off mid cycle. The refrigerator has components from other refrigerators because the ice bucket that catches ice from the ice makers doesn't even fit ours, it's too big. The handles for the drawers come off. Omg the faucets aren't even metal, I've never seen anything like this in my life - they're like a hard plastic, rusty silver color. I'm actually ashamed that I didn't just give them the deposit that I paid and went somewhere else because not only all of the above - they are liars. They sent out a notice stating that they would give you a 10% rent credit if you were affected by COVID-19, so I submitted my leave without pay information from my job and was told that wasn't sufficient - I would love to see if anyone actually got this "rent credit" or if it was a lie. I dropped my renters insurance since I wasn't "eligible" for their "rent credit" and was told that I would have a $150 fee on Wednesday - when I receive that fee, I will forward it and the emails to the Nevada Attorney General. If you have time (which I didn't) and can spend as much as they charge you here - please go somewhere else, don't make the same mistake I did. read more

Stopped by to ask a few questions and to see if I can check the property out. I was helped by Everlyn. She was so nice and very informative. Definitely made the experience really nice and answered all my questions. read more

If I could give a rating of -5 I would, CROIX TOWNHOMES HAS TERRIBLE MANAGEMENT, STAY AS FAR AWAY AS YOU CAN...The office staff come and go like a revolving door and their maintenance workers are BROKECHANICS yes they break things more than they fix them. And beware of their fees, there are so many fees that I feel are not justified we show our rental insurance but are still charged a $6.00 insurance amount? HOA fees, yes they charge HOA fees and yet you down own a thing. The water charges are out of this world too, so beware if your toilet leaks especially after they have come to fix your toilet... read more

I apply for 1 of their Townhouses in February. I gave them a Holding Fee of $300.00 . Only 1 lady in that leasing office was decent. While I was there I found out that someone has not payed their rent since November and thats their business, but it was told to me. In my opinion Croix Townhomes leasing office is VERY. VERY UNPROFESSIONAL!!! I was suppose to receive my $300 back and to this day I haven't. The only thing is that leasing office makes excuses up and also are very, very RUDE. I'm a Veteran, and Disable also. So I can say this YES I call about MY MONEY and that lady in the office Liz don't like it. Sad is trying to tell me what to do with my phone. I can say this im GLAD I didnot move there. It was met for me not too. It's a nice place, but that lady Liz in that leasing office is rude as heck . Maybe that's why people don't pay their rent there . read more

Not happy. Numerous times I've asked them to fix the most easiest of things. Excuses and delays with no service. Over priced for what you should get. read more

Renters beware!!! If I could leave a zero or negative review I would!!!! They do not care about the renters or residents living here at all. The only good thing I have to say at all is the maintenance men are nice and are efficient while working. Other than that customer service is extremely horrible. When I call to speak to someone in the office, usually it's someone who sounds annoyed to be working and they talk over you in a rude manner, it's not a one time thing either, it's a normal thing to speak to someone with a rude tone of voice. Then when asking or bringing the awareness of a situation to management, I feel they don't resolve anything or if they do it's on their timing. Last but not least, my most and major concern is that, the box to enter the gate code was not working for almost a weeks time frame. Mind you it's between 80-90 degrees in Las Vegas. They only give a gate and garage opener to one resident per household or it's $80 per extra one... during the time of the gate not working unless you had a gate opener, my children who live with me ( they don't have a opener because they only give one per household) were sitting outside in the hot sun for over an HOUR. Waiting for someone to come with a gate opener. They did call the office and when they did they didn't answer, they finally got ahold of someone and they hung up and while trying to call back the office just was ignoring the call. It was going to voicemail. Now moving forward the gate is still broken and the management is saying the corporate office says they have to keep the gate closed after a certain time and they will not be issuing gate openers to those who have to wait outside in the hot Sun for an hour. Unless we pay the $80 for a new one. I let them know multiple times how it's unfair for us to have to pay $80 for another opener when it's the establishment fault it's broken, even if it's not their fault, we are paying residents and we should be compensated or given another option so that we aren't stuck waiting in 90 degree weather. After all of that they still will not give residents another gate opener unless we pay for it, we just have to wait at the broken gate until someone else opens it for us. I will never again even think about moving back here or renewing a lease. You can get better customer service and help elsewhere for a cheaper monthly rent! Trust me this place is not worth the hassle. read more

My grandparents wanted to apply via their online portal since he was moving here from Puerto Rico. my husband and I came by to do a FaceTime call to show him the model unit (as we had done with several other apartment complexes) and we were treated terribly. Further they denied my Grandfather and then held on to his "deposit hold" money for 3 months. When he would call the office staff was extremely rude and seemed to not have any time for a senior citizen. This place is trash and I would never recommend this place to anyone. read more

I am new to Las Vegas so I was a little worried about moving to a new area but when I arrived Tiffany and Liz made me feel comfortable and provided excellent service even though they didn't have everything available! I would definitely recommend to my family and friends. P.S. I will be adding them to my XMAS list, thanks again!!! read more

So I ended up moving in and I really enjoy it. The only thing is the parking. The staff is amazing Liz ESTRADA property manager is very nice. Marivel is so helpful with paperwork. Can't wait to use the pool soon. read more

Croix Townhomes - Now leasing - Apartments Near Me - Henderson, Nevada

The community is beautiful inside and out! The spacious floorplans are definitely perfect for my family! On my tour the girls in the front office made me feel like home! They were very knowledgeable and friendly. This community is definitely one of my top picks! read more

My family and I have been living at the Croix for nearly 3 years! I rarely and I mean rarely write reviews. I plan to, or tell myself I am going to, but am hard pressed to find the time. Or I forget. But I have to take a second to give a little love to the managers and maintenance staff at this complex. Since moving in we haven't had any issues, and have found the management and maintenance to be friendly and helpful. An example of how quickly they act. This past week our washing machine was broken beyond repair. The very next day they had a new one for us. Shanon in the office kept in close contact with us making sure it could be delivered and installed, and even followed up with us the next day. And, the maintenance supervisor was willing to stay a little late if needed to get it installed, luckily that wasn't the case. This is the type of customer service we have become accustomed to since living here. We are moving soon, but would recommend The Croix to others without hesitation. Thanks! read more

Four Stars Very nice place to live from what I seen. We went inside a 3 bedroom very very nice. Yet a little small for my taste.The staff has a very unique way of showing the property. However lots of children standing about doing nothing. Lots of teens on skates as well as bikes. Lots of grown men with baggy pants standing around the buildings or sitting on cars. We were told their is a pool but staff made no effort to show us the pool at all. The staff loves to dip into your personal if your married keep this in mind the staff act as if she herself is looking for a mate rather than to be professional and just showcase a apt. She was a little to friendly with my husband for my taste. I believe you can show a apt without all the hair flipping and all the laughing. They should keep in mind that when dealing with a married couple you should try and be friends with the wife she is the one who is going to apply pressure to the husband to move their or not. You are NOT in a bar and he is NOT single and maybe just maybe your putting your self out their a little to much when you flit with a married man and his wife is standing by his side yea you look desperate. And no woman will feel safe enough to move her family to a place where the staff cant act professional. read more

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My one year here is slowly approaching and I am just as satisfied as I have been when I first moved in! I've probably only had two maintenance request since last October. They were handled promptly. There's literally been no negatives about this place I enjoy the location , I enjoy the shopping centers! Staff is always nice I never really have any issues to contact them with but I'm sure if I did they would accommodate me when need it. Neighbors are Super friendly. read more

Beautiful property, decent floorplan, great location. BUT! Dog poop everywhere, no staff on property or available by phone, company issues with keeping employees is NOT a good sign either, and long wait times to get major repairs done. Dishwasher was flooding the kitchen, it took 4-5 days, not bad but I had to call everyday. 9+ broken, cracked, sharp tiles in the kitchen, sent photos, had a walk through with the then manager and maintenance STILL NOT REPLACED. 6+ months is ridiculous. Debbie the DM said I had to wait until she could personally see them in a week. SERIOUSLY!!! Tenant issues are NOT PRIORITY, convenience is. Cannot wait to move #DoNOTmoveHere Since movin out!! Took 2 months to get my deposit back and was shorted $150. Stating I was in arrears on ultilies. Even though they are billed monthly w/rent. If I hadn't called their corporate office I would have never gotten that check at all. The office staff is clueless, office is always closed and questions/calls go unanswered. Only one helpful person is whole company and she told me my check was $177.43 not the $22 I actually was sent. Run!! They will find a way to keep your deposit and will not fix anything in a timely. Their employee turnover speaks for itself. We had no manager for 6 months of my 1yr lease. DO NOT MOVE INTO ANY OF THEIR PROPERTIES, YOU WILL REGRET IT. read more

Management team, Liz and Emerald are great. They are always pleasant and ready to help. The location of the property is great. Right by Costco and Galleria Mall. Entrance/Exit of Hwy 95 is right there. read more

Just resigned my lease and I couldn't be more happy. Bri and Liz thank you girls so much for helping me keep my place. I feel so blessed and I know that this wouldn't have been possible without your help. read more

I absolutely adore this place. My husband and I just had our first baby girl and needed more room then our cramped one bedroom apartment. So we took a tour and fell in love the complex is clean, quiet and everyone is friendly. A big thank you to Bry Espinoza for taking care of everything for our arrival. The gift bag you left was a very nice touch! read more

Slept on the floor woke up and realized through the night we were being crawled on by a huge roach, when we thought it was just our fan blowing our hair in our face /arm. We saw it when we went to pick up the blankets off, the floor. We lived there for about one year and within the year management changed quite a few times and the type of people that were moving in was going downhill. They allow multiple families to live in one unit which I assume they do to meet the financial criteria. My Honda Civic at 12 o'clock in the morning got stolen, although it was parked right next to my apartment. They have the smallest pool ever for all those units. The grass area by the barbecue pit and tables Smells very bad. I'm glad I wasn't living right next to that area especially in the summer. I would advise to stay away, even though they look nice from the inside and out. Living there is a whole different situation. read more

Heidi showed me a three bedroom + den with a tuck under garage. I was impressed with the space and the location. She also showed me a two bedroom (which would have been too small). The three bedroom was very nice but it was a bit over my price range. I am looking more for a unit where I can save more each month in an effort to purchase in the near future. Heidi was very knowledgeable and great on selling the unit. She is truly a gem. read more

If I could give this place a 0 I would. So many times blocked in my garage. No tow I get my nephews baby into the car from my garage, mind you he's watching my 16 month twins with his gf: we park right out side my garage. 15 min later we get towed. Not even 2 weeks before Christmas like we can afford that. This place is horrific. It's caused me more drama then any other place I've ever lived! Don't live here! read more

Croix Townhomes - Apartments Near Me - Henderson, Nevada

Sucks! I would avoid this place at all cost if I were you. Not very honest people working in that office. Where do I start. I and my wife went in to apply for a two-bedroom townhome on 01/06/21 after telling my wife they would not do a credit background check on her they did it anyway. Charged us $55.00 each for the application fee and $300.00 for the holding deposit. $410 total. After I paid with my debt card which my wife's name is not listed on it. They gave me a receipt back with her name only on it. When I discovered this the next day, they basically blew me off and informed me that I was not entitled to a receipt although I paid with my debt card. Now here is where it gets good, the employee informed me that it was an Corporate error and that it happen when they had my wife application open. Red Flag Number Two! What they advertise does not mean what you are going to get when they show you the apartment. They charge extra for everything including if you don't want carpet on what they advertise as hardwood floors on their website. They charge $50.00 extra a month for tile floors in the living room. $50.00 extra for your dog a month. They charge a (HOA) Home Owners Association Fee. Mind you it's townhome rental apartments. Remember, you are leasing, you are not buying the rental unit. They also, took forever to get back with me and let me know that we had qualified for the townhome. By the time they took their sweet a** time to get back with me. We had signed a lease with another realtor. Getting back to the no-receipt issue. After informing them that I no longer needed the rental unit I detected instant attitude! And indifference! And a no longer wanting to deal with us disposition. After still having $300.00 of my money that was refundable to me. I also, asked for my personal information back (Financial) their employee informed me that I could not get it back because they sent it over to the Corporate office. I only hope it does not in up in the wrong hands. When I inquired about how I would be receiving my check back ($300 refundable holding fee) because they did not give me a proper receipt. Their office never got back with me and basically blew me off! After I contacted my bank that reverse the charges upon the information that I gave them. I got a letter from a collection agency that they use call IQ Data International, Inc. Stating that I owed them (The Croix) a total Of $235.00. I mailed this agency $110.00 and had no plans of paying the additional $125.00 for the charges being reversed because they , The Croix Townhomes, improperly processed the financial transaction, which I felt was not my fault. After finding out that they now wanted to ruin my credit after a mistake that they made. Yes really! I reluctantly paid their collection agency the $235.00 today, and wrote the $125.00 up as a financial lost and a lesson learned. I am elated that I did not move in this Dump. No place to park in this Overpriced concrete jungle. No place for your dog to take a pee or poop but on the concrete. I can only imagine what the property smells like in the summer time. In addition to all the tacked on charges I am sure if they could they would charge the tenants $50.00 a month for the air that they breath on their property. If you're desperate and have no other place to rent I understand, but I would not rent from a place that do not give proper receipts to their applicants and potential tenants and use deceptive rental practices. Also, they had me contact a Corporate property manager who was useless! She hides behind her voicemails, and do not return phone calls. Thanks Croix Townhomes for the awesome rental experience and taking money that you was not entitled to. By the way, I still want my paperwork back! read more

I'm never one for writing reviews unless something exceptional happens. That exceptional person is Shanon. She is the sole reason I considered and elected to move into these townhomes. Walking through the property and the experience with her alone is enough to combat these newly built properties with all their bells & whistles. I'm reading all of these reviews now and I'm a little shocked, clearly Shanon must have not been there at the time and you can't expect everyone to have the same experience. As good as a place maybe there will always be those who don't like it and you can't also blame them for a bad experience with what may have been an employee who didn't truly reflect the properties greatness. Shanon truly reflects the ideal model and I can assure whether its existing or new, any business ran through her will be dealt the diligence and true professionalism. read more

I contacted the facility inquiring about the rental requirements, and was advised that they do not go strictly off of credit. Unfortunately, a divorce and failed business has caused my credit to take a hit. I was extremely honest with the young lady in the rental office about my situation and although she of course did not or could not guarantee approval, it was made to seem as if the totality of the situation is taken into consideration and that was not the case. Upon being denied, I inquired about adding a co-applicant and ALTHOUGH NOT LISTED ON THE WEBSITE, they made it impossible to get approved with a co-signer requiring 8 times the rent which of course they know is ridiculous but, they don't care. I was denied however, it has now been OVER a month and I still have not received my application security that they charge to take the apartment off of the market while they check you for approval. No problem, I understand if you are taking your apartment off the market then you need to have something to hold as a security in the event the customer backs out, BUT IT SHOULD NOT TAKE OVER 30 DAYS TO GET YOUR MONEY REFUNDED. You took the funds immediately, it should not warrant repeated phone calls to get your funds returned to you. I have been given total lies behind why I have not received my refund. ALSO, don't believe the lies about it not being hard to get approved, the blemishes on my credit come from a divorce and business venture that went under as a direct result of the marriage. I had proof of this, with attorney documentation and they unfortunately were not concerned with even attempting to review the information for consideration ALTHOUGH I HAVE PERFECT RENTAL HISTORY!!! Take your money elsewhere. read more

I love this place! Shout out to The Croix Townhomes!! So location for me is everything. I have two small kids so needing to run out to get stuff from the store or hit the mall is perfect. Quick access to the freeway as well. Grounds look good! The second thing that is top priority is the staff. I felt welcomed from the moment I walked in. Jasmyne Payne was incredibly helpful and made me feel at home. I loved how much information she gave me about the apartment and also about the community. I will be renting from her when my lease ends in February. Having an office staff that cares and is willing to help is a must! Go rent from Jasmyne Payne because she is AWESOME!! I will be back and I almost past this place up. It's a hidden gem for sure!! 5 stars you rock! read more

This is an update to my previous review. After a year we have decided to not stay, not only due to the almost $200 rent increase but the poor communication from the front office. Weeks ago I tried getting in contact with someone about transferring to a 2 bedroom unit and it ended up taking 5 phones calls, 2 voicemails & 2 trips to the office to barely get a response. By this time our 60 day notice was already due so we had to make the decision to sign a lease at a different property. When I went in to give our 60 day notice, another "manager" wanted to negotiate on our $1000 transfer fee ( fee + security deposit) already fed up with the way they conduct business I denied her offer. I've had to speak with over 5 different people in this office multiple times to barely get an answer out of them. There have been so many new leasing/ managers in that office it's hard to keep up. There's obviously a problem with the high turnover rate here. Two days after turning on our 60 day notice we get a notice that they are coming to inspect which had multiple typos (I.e. two different inspection dates) it took 2 phone calls to get an answer as to when we were being inspected. Come inspection day, they were supposed to come between 11am- 1pm. Without hearing from them I had to call twice to find out when they would come which ended up being at 1:50 pm. Brandon has been the most helpful from anyone else in this office. If you're seeking to rent from this property I'd do it very cautiously. I really wanted to love this place but it really does not offer much except space. ): Not to mention my previous review where our carpet wreaked of dog urine. This problem still lingers. I'm scared what's going to be left of our security deposit when this unit was definitely not "move-in ready" read more