I cannot speak to the U-Haul side of this shop, but I was not impressed with the cleaning work performed by "The Detail Shop".
I recently had The Detail Shop perform a "Showroom Detail", after I cleaned the interior of my truck myself, (I was trying to get as much done before hand so they could focus on the major issues.) I did not wash the exterior prior to the service, nor shampoo the seats. I did attempt to get the salt stains out with hot water & a vacuum.
EXTERIOR DISCREPANCIES:
My truck was some how semi washed & waxed, select spots of the painted surfaces & disregarded others, it was washed & waxed on the front bumper, sides & tailgate, but the hood, mirrors, & windows were missed.
There is an overabundance of tire shine on my wheels, enough so that I now have speckles of tire shine all over my paint.
INTERIOR DISCREPANCIES:
- The seats were not washed, they were lightly vacuumed.
- The floor was not washed, it was lightly vacuumed. (There is still salt stains on the floor, & the gas & brake pedals still have dirt all over them.)
- The ceiling was not touched, there is dirt on the ceilings center console after the service.
- The A pillars & grab handles have dirt on them after the service.
- The interior of the truck was caked with Armor-All, so much so that there are small pools of it on the faces of the radio interface & dash.
OTHER NOTABLE MENTIONS:
- The truck was dropped off the night before & I left the keys in the Uhaul drop box as instructed.
- I attempted to call the detail shop at 12:37 pm, when I call the phone number listed on the internet, I was greeted with a message that said that the phone had been disconnected & was not accepting phone calls at this time.
- The detail shop later called me twice at 1:53 pm & left a voice mail to let me know that my truck was done, & to call them back. I was at work & unable to answer my phone.
- The detail shop called again 2:49 pm, I was able to call them back at 2:55 on the other phone number they provided, I was able to tell them I would not be able to pick my truck up until after hours, & they agreed to leave my keys in the truck & left it unlocked in the parking lot.
My Personal Thoughts & Conclusions:
1) The customer service over the phone, was adequate & the people who run the shop seem like alright people.
2) The quality of the service I was given was subpar, I would not recommend & would not go back to this shop to have another detail performed, even if it was free.
3) If the quality of the service improved, & I was able to verify it before & after the service, I would go back to this shop.
4) The Shop was in possession of my vehicle for over 24 hours, 9 of which were business hours, the detail shop was open from 8 am to 5 pm. Giving the shop the benefit of the doubt that the employees are granted 1 hour for lunch, there were a total of 8 business hours to ensure that all the surfaces had been cleaned properly. In my opinion they fell short of the mark on this.
5) If you are looking to get a showroom detail, I would recommend that you go a little farther down the road (on the same street about a mile into Batavia) to Ziebart, in my opinion the quality of their work is superior.
6) I have not contacted the shop to try to resolve this issue, because they have lost my trust & I don't think that given another chance anything would change. read more
