Here we go again after the Stoneridge Mall fiasco and the mediocre service from the previous jewelry store. I give it a go to this store. I walked in the guy asked what I was looking for. I told diamond stackable ring. He said come this way. I saw inside the case-line with a lot of options to play with. I paired it with my wedding ring. Score found the perfect ring. It was a dainty mil-grain floral design diamonds on 14TK. But it needs to be resized. The guy give us a great deal. It was an offer my hubby cannot refused. As of right now it's in the process of being resized. So I have to wait. I'm not in a hurry. The store itself is light and airy. With a lot of delicious visuals from the jewelry. They do sell 24KT gold also. So you don't have to drive to Chinatown nor any Asian strip mall that has a jewelry store. Pretty decent selection I must say. The customer service is great here. They have two case-lines of clearance jewelry. Endless amounts of diamond rings. They do sell mens jewelry. A few selections of watches. They were patient and took care of us very well. Satisfied 100% percent. read more

Good service, I will definitely recommend here. Zain was very helpful and kind. .......................... read more

Isaq, handled ever perfectly price and the diamond clairty was perfect he worked out everything. Will definitely be doing lots more business. read more

The Diamond Ring Co. - Jewelry Near Me - Hayward, California

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Great service and polite, Zain and Glenny are very friendly and attentive great prices!

I love this place. Been coming to them for years to get jewelry and they've always been good to me. Diane is the best. That's my girl. Thank you! read more

The Diamond Ring Co. - Diamond earrings Diamond tennis bracelet Diamond choker Solid Gold necklace - Jewelry Near Me - Hayward, California

I've been going here for ages and I'm never disappointed. Ishaq helped me out today with my wedding shopping and I'm walking out satisfied. My to go spot for my rocks. Thank y'all. Will be returning soon. read more

Excellent service, Zain & Riz they were very kind and patient the whole time. I was able to buy a bracelet and a promise ring for my girlfriend. 100% recommended. read more

Fixed the battery of my watch in under 20 mins! Very friendly and helpful staff will come back again.

Guys don't even waste your time doing business with this company. I was in a rush and needed my Gucci watch to have a batter change. Mind you the watch is in brand new condition no scratches at all to a point that it still has the factory polish look to it. Usually go to valliani but they were so pack with customers. Went ahead and use this company. Boy they returned the watch fully of oil and had scratches in which can be polish... The owner or manager was pretentious and most certainly irresponsible! Back and fort conversation not even a curtesy to fix the problem... if these clowns can even stand up to their service just think about if you spend more on buying their items. Don't waste your time just go to valliani at least they have class! This store has Chinatown warranty... irresponsive customer service read more

Diana & Riz helped me so much! Definitely recommend!! Excellent service! Thank you!! read more

Very professional, very helpful, helped in choosing our engagement ring. If you have a chance to stop by and get a beautiful engagement ring I recommend coming here. Come see Zain and RIZ read more

Best customer service ever!! Will definitely be coming thank you Diana and Riz for everything read more

The Diamond Ring Co. - Jewelry Near Me - Hayward, California

The staff was super helpful, they had a lot of patience with me. Tim was my salesman but everyone was great!

I would not recommend taking your business here. First off, their "Customer Service" is non-existent. Second, I brought my ring (which was purchased here just 12 days ago) in to have an adjustment made (part of the setting is crooked) and they refused to do anything! All I got was, "that's the design". I find it hard to believe the design is made to be crooked on ONE side. Also, as a paying customer, I would think it's their job to make sure we're happy with our purchase. I will now be searching for a jeweler elsewhere, to have my ring fixed. Do yourself a favor and take your money elsewhere. read more

Zayn did an amazing job helping us find our wedding bands. I would highly recommend this place for your jewelry needs!

I had a horrible experience here I was gifted a ring for Christmas that came with a warranty. The ring began to lose his diamonds right away. I lost the diamonds multiple times and they did not honor my warranty because I was two days outside of the three month period. Check in, but the diamonds had been fallen out prior to the three months I live so far away that I can't always keep coming back in to get the brain repaired, but I have had to bring this ring in so many times The quality of their jewelry is not good at all. It looks good, but the quality is horrible and they are very cheap people and do not honor their warranty. Please be aware. read more

We bought my wife's ring from this company about 6 years ago. A diamond had fallen out so we went to get it replaced, tightened, and cleaned which is all apart of the warranty. The manager told me it would be $50 which I am not sure why since it should be apart of the warranty. Anyway they put a new diamond in the ring and within 3 hours the diamond had fallen out again. I asked the manager for my money back since their service did nothing. The manager would not refund me my money because he said that since we were not bringing the ring in every 3 months for cleaning and tightening that it was our fault. I read through the warranty and no where in there does it say the ring must be brought in every 3 months. On top of all this the manager was super rude and had terrible customer service. I would not recommend buying from this company. After my interaction I do not think they are a reputable company. read more

Got a ring resized here. Zain and Riz helped me out and were very professional and kind. They had great communication and made sure I was happy walking in and out if the store! Resizing took a couple if hours and I was able to pick up the ring the same day. Would highly recommend! read more

Got our proposal ring resized here. Zain and Riz helped us out and we're very professional! Got it resized perfectly in around a hour and picked up same day. Highly recommend! read more

Sorry I left a bad review before. Wasn't their fault. I was high I just signed without thinking. It's actually very fair and they are really nice people, just went and bought another one. Thank you guys!!! read more

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Benette and Riz were very helpful. They were patient with me and answered any questions I had. They also gave me an excellent price on my chain and helped me with the financing process. read more

Great costumer service and very friendly people. From walking through there front door i was greeted with great service and leaving the door was very pleasant read more

I walked in on Black Friday to get my wife a gift. In fact before I took one step in the door, a woman fully covered in her fur coat that went down to her knees whispered to me. All I heard was "I help you." The weird diamond store Jedi took off the hoodie of the dead animal robe then walked me in. I told her I was looking for a diamond ring but I wanted the diamond to be blue. I previously purchased one elsewhere and saved few on a couple websites that I could buy online. The lady walks me over to some gemstone rings. After not seeing any options for what I'm exactly looking for I said thank you but I don't see what I am looking for. I turn around to walk out I hear a loud laugh that sounded like a cackle. I turn around and the very same lady is laughing at herself. So I shook my head and walked out. So of course I purchased online for Cyber Monday and my wife absolutely loved it. This store will never get my business. read more

very good customer service, diana, bennett, gave me good deal on very shiny ring. gave me free ring resize on the first visit, if it's too big i can come back the next day for a free downsize. very good service read more

Thank you for your honesty and hard work! I will refer friends and continue to come to this business. Honesty is appreciated!! Fastest place to get gold repaired in Hayward this is my second time here and I'm always satisfied. read more

The Diamond Ring Co. - Fixed! - Jewelry Near Me - Hayward, California

The fine folks at The Diam9nd Ring Company did it again. My girlfriend totally bent her ring by slamming it on my car door causing 3 stones to pop out. Ali did his magic and it is as good as new! Thanks Ali and company! Highly recommend this place! My GF is relieved and happy! read more

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I was so excited that I had the money to fix my diamond ring, thought I would do so before traveling. By the time I reached my destination after an eight hour flight the diamond replaced had fallen out. I usually go to a boutique jewelry store to get repairs, I should've stuck with same. Will be interesting when I return if they will make good. To be continued. read more

I WANT TO SAY THANK YOU to THE DIAMOND RING COMPANY , the best jewelry in Hayward Southland Mall, also an SPECIALLY to PATTY, she's very kind & Professional, thank you patty, I bought this 3 beautiful jewelry in December 2019 & thanks for helping me in choose a good quality and a reasonable prices , my recommendations is also the boss is very nice , thanks for those good prices and discounts , I'm always happy buying here , love you everyone , thanks read more

The Diamond Ring Co. - Jewelry Near Me - Hayward, California

My fiancee and I left The Diamond Ring Co. very happy yesterday! Ali was great and is very knowledgable in jewelry especially wedding rings (something I know very little about). Thanks to Ali, we purchased our wedding bands and my engagement ring. Ali helped me pick out an engagement ring that I liked. Of course, the ring I selected was not within my budget, however Ali worked hard to provide us with a solution that let us stay within our budget and us leaving with the ring I wanted. He also listened to our financial concerns and was able to set us up on a financial plan we felt comfortable with. Once everything was set I came back 1 hour later to pick up my engagement ring. It was more sparkly than I had remembered and I could not wait to rock it. I definitely would recommend The Diamond Ring Co. and Ali to others. Prior to yesterday, we had spent several weekends searching for jewelry and just did not like the experience or service we received. We were on a "break" from our "ring shopping" when, Marjorie, an Associate, who was super nice, just happened to greet us and asked us if we would be interested in their jewelry promotions as we were walking by their store. We had no intention of buying our rings when we walked into Southland mall yesterday, but thank you Marjorie for randomly approaching us and to Ali for working so hard to meet our needs. read more

I went to the one I. South land I must say Gul she did her thang with selling me this ring. It's a nice one for me read more

The Diamond Ring Co. - Diamond Ring - Jewelry Near Me - Hayward, California

First of all, me and bf bought a watch one is movado one is Mk watch. You can exchange only you cant return it! So when we went there i got approve with the credit 8k. So when we got home and showed everything to my brother he said its not real movado. When we went back to the store we exchange it. Then both Mk and movado watch turned out to be fake. They will take it to change the battery and replaced it with the fake one. Please people dont come here! First of all, they should replace battery in front of you. Or resize it in front of you. Now im thinking my diamond ring is not real diamond. KARMA is always there! To those people who is unfair to other people. They think we can just poop money. Thats not how you do business. And I will wait for KARMA. read more

My boyfriend and I were looking around for a Rolex but came across a chain that May and Diana showed us. They were so friendly and trusting. Definitely recommend them if you're looking into anything. They both were so knowledgeable. read more

If you need to find that special someone a gift, go see Marjorie at The Diamond Ring Co. She helped me pick the perfect pair of diamond earrings for my wife. The price was great with their sale, and the service was 5 star. More importantly they financed me with no credit history at all, no one else would have done that for me.. very kind people who want to help, if I could I would thank them all over again.. 5 star forsure!! read more

the worst service I have received, I canceled the product immediately and they said they were going to have losses, they did not even explain to me about their policy, and when the snap contacted Mr. Ali said that I had taken the product and that I wanted to return it next day when, I didn't even know how it turned out why I ordered it on a Sunday and they told me Thursday to pick it up, and they made up a whole story, so be careful what you buy in this store and make sure , explain that you are signing. Good luck to the people who go to this place they will need it and on top of that they give you the product with scratches, they seem like a trinket what you paid for. the worst store of all el peor servicio que he recibido , cancele el producto inmediatamente y dijeron que iban a tener pérdidas , ni siquiera me explicaron acerca de su póliza , y cuanto snap se contacto con el Señor Ali dijo que yo me había llevado el producto y que lo quise devolver al día siguiente cuando , ni siquiera sabía cómo había quedado por qué lo ordené un domingo y me dijeron el jueves fuera a recogerlo , y se inventaron toda una historia , así que tengan cuidado con lo que compran en esta tienda y asegúrense de que les explique que están firmando . mucha suerte a la gente que va a este lugar lo van a necesitar y encima te entregan el producto con rayones parecen una baratija lo que pagaste . la peor tienda de todas read more

I can not express how great this place is along with their team! The husband and I bought our wedding bands back in 2012 and I came back in to upgrade to a new ring. The biggest props go out to the person that helped me out, ALI~the manager of the store. He was so patient with me and he was such huge help. He took his time with me to make sure that I was 100% sure and confident with my selections for my husband and myself. I will definitely be returning to make future purchases here. They have amazzzzing customer service that is given with a genuine and heartwarming smile. read more

The Diamond Ring Co. - Jewelry Near Me - Hayward, California

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The Asian woman with the gaudy eyelashes IS an unprofessional racist. She doesn't know the meaning of customer service. Her first words to me as I'm walking into the store to get my rings cleaned is "yes, do you need something"!? (What kind of service is that!? I noticed she didn't act like this to the Asian woman that walked into the store.) Professional people typically welcome you into the store. ASSuming what people can and can't afford is inappropriate. This store has gone down hill since she's come on board. I wanted to buy some earrings but got my ring cleaned and left. I'm done with this store! read more

Nick was great! Kept me in my price range and let me look around! Made it simple ! Will totally shop here again! read more

The Diamond Ring Co. - Jewelry Near Me - Hayward, California

Had to get my wedding ring fixed they did a great job and polished it so nice it sparkles HOWEVER their service sucks!!! I asked about earrings and was told a ridiculous prices and was not offers to be shown anything or about the sales they were having a poster behind me said there was a sale starting at $599 but the lady said nothing to me. Really felt like she was putting me down as if I don't have enough money to buy anything there! It's ok I took my money to Zales and they were all too happy to help me. I have nerve been treated like I was a loser before in a jewelry shop like I did here read more

I started out with a unique experience with The Diamond Ring Company at Southland Mall in Hayward, CA that ended with disappointment and heartache. I went there in January 2020 to see if I could have my wedding ring of 29 years repaired by them. The diamond fell out and I was hoping to upgrade. The manager in charge, John, was a great help. It was clear he knew what he was talking about. He gave me a great deal and the upgrade was beautiful. The pandemic and Shelter in Place started and I thought The Diamond Ring Co would be closed, so I was 3 months late on the inspection. Thankfully, John was understanding and honored the inspection. Unfortunately, when I went in on January 2021, he noticed the diamond was loose in the post and had to be repaired, thankfully at no cost to me. In June 2021 I found out that John had transferred to another facility. The people who took over were pretty awful. I started having issues with my ring and every time I went in, I was met with ridicule and sustain. The woman there, looked at me with disgust and said, "You bought this ring here?" I said yes and corrected myself by saying I had the Diamond and post upgraded. I asked for a tag to show proof of inspection and she said they don't do that. I asked her to initial and date my paper and again, she said no. She looked like she was cleaning the ring, but she didn't. I asked her if it was inspected and she said yes. I told her I watched her the whole time and she never gave the ring to anyone. She reluctantly gave my ring to the jeweler who reluctantly looked at it without a scope, then gave it back to me. I felt so intimidated by it all, I didn't go back for the next inspection for 9 months, when I did the Diamond was found to be loose for the second time. They blamed it on my waiting too long and for the Diamond sticking up so high. I then had to pay for the repair and for the suggested lowering of the Diamond. I told the manager how badly I was treated the prior time, which was why it took me so long to go in, so he did a clean and polish on the ring for free. When I picked up my ring, the prongs on the post were sharp and sticking up too high. When I told the manager, he said the Diamond wouldn't be protected if they lowered the tips of the post. He was very uncaring about what I was telling him. After I reluctantly took it home, I realized the corners of the prongs where in a sharp apex instead of having rounded corners, causing the sharpness and appearance of more post than diamond. The post kept snagging my clothes and hurting me. Then while I was helping my elderly dad, I barely brushed his hand with my ring and it cut him, making him bleed. I took my ring back in the next day. I made my complaints and the guy claimed my ring needed to be that way to protect the Diamond. I had to insist they fix it and pointed out that an elderly man was injured by this flaw, then he finally agreed to the repair. When I picked up the ring the manager was there this time. The ring was fine, except 1 sharp spot, which I pointed out to him and he just stared at me. I said I would check it out and he said, okay. I regret that I didn't give the ring back to him on the spot. I went back in and spoke to the same guy as before. He was reluctant to do anything. I told him about the sharp spot on 1 prong and showed him how my fingernail caught on the top of it. He gave it to the lady who clearly didn't like what I was saying, but finally agreed to fix the ring. I was told I would have to wait 2 hours, so I asked for a tag and said I would pick it up on Monday. The lady refused and said it would be ready in a half hour. I asked for a tag again, so I could walk around the mall while waiting, and again I was told no. She was getting angry and insisted the ring was almost done and that I had to wait. The jeweler handed me the ring and I told him the burr was gone on the one spot, but he hit the other side and caused another burr, which upset him. I insisted it needed to be fixed. He finally took it back. While I was waiting for my ring the lady was being so rude and disrespectful. She said, "Just get out of here, we don't need you." I told her I wasn't going anywhere without my ring. I even walked over to her and told her I didn't understand why she was treating me so badly when I'm just trying to get my ring taken care of. I tried very hard to stay calm, and she kept getting worse. When the jeweler finished the ring, he gave it to the other lady who was rude to me before. I asked for the ring and it was finally good, so I started to leave. The one lady kept yelling at me while walking around the store and raising her voice. I finally told her she was a horrible person and asked her to shut up as I walked out the door. Later, I noticed one of the prongs on the post was bent from them lowering the diamond, which means they forced the diamond in place. read more

Munish is the best! I walked in the store looking for a ring for my husband like 2 days before Valentine's day. He priced out a beautiful ring but we had to make some modifications to the ring but he promised it would be ready by the 13th. I called the store on the 13th and I was told the ring was ready. I went to pick it up and it is stunning. It is perfect. I gave it to my husband the next day and he loves it. Thanks Munish you are awesome. read more

The Diamond Ring Co. - Me and my husband's upgraded wedding rings from the diamond ring company. - Jewelry Near Me - Hayward, California