The employees are so kind and welcoming and it is always a joy to stop in throughout the process! There are such wonderful employees at this store. Always greeted with a friendly smile, and they always take care of me. Micheal Gallagher is the best SA ever. I had multiple deals with Micheal for years. He's incredibly friendly, knowledgeable in watch and jewelry with 20 plus years of experiences. He's an amazing person to work with! Thank you again to Heller Jewelers for making this experience a seamless transaction. Micheal, thank you for your professionalism and for putting a great time piece on my wrist! Congrats again to Heller Jewelers, you have the Jaeger-LeCoultre in the house now. If you're looking for a JLC watch...Michael & Erik are fantastic, both are great!! read more

Heller Jewelers - Jewelry Near Me - San Ramon, California

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Kris and the team at Heller's were fantastic. Great people and an amazing experience. This is the only place I'll take my watches for service. They are worth the drive. read more

After only a week of owning my very 1st Rolex, it still feels like a dream come true . My salesman Marc walked me through every step of my " re education " into the world of collecting and owning fine time pieces after long lifetime of owning and collecting other brands fine though they might be. Not to brag mind you , but there really is nothing like putting on much less owning a Rolex . Marc patiently showed me through the entire line of exhibitions they had currently on display and finally I settled on my dream watch , a "Two Tone " Submariner with a Black dial . While it took a patient wait to find this specific model , I finally realized my dream only recently. It has only been a week , but my friends and family , not to mention fellow church members can't stop complimenting me on my choice and fine fortune of even locating one as they can be quite hard to come by . Lord knows how they are come by, but Marc came through and then some . A priceless moment for me and my family . Naturally my wife has now just cause to want to join me on the ownership experience and have her very own 1st Rolex. Marc sure has his work cut out for himself this time , as her choice is a hard to come by stainless steel model with a beautiful Pink dial and gold Roman numerals of course along with a few choice diamonds as well . Not an easy find, not to mention the added time pressure on Marc of an upcoming 5th wedding anniversary . We have indeed added a lot of pressure onto Marc in finding it , but we have faith in the process . I have assured my wife that the Heller team as ably demonstrated by Marc's exemplary salesmanship skills and natural business acumen have given us both an internal confidence and fanciful faith that our dream will be realized by October in time not only for the blessed day but even a rear watch engraving if I can only come up with the proper words to show my eternal love. I would heartily recommend you place your trust in the fine team at Heller's Jewelers , as any business that can provide excellent customer service that everyone , especially Marc provided me at each and every step of the way. Well it's no wonder they carry such magnificent timepieces , though certainly no match for the quality and skills of their employees , who easily trump their wares , as treasured jewels we all should respect and admire. read more

Heller Jewelers - My retirement gift from my employer of 20 years. - Jewelry Near Me - San Ramon, California

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Kris went above and beyond when I visited. She's very knowledgeable about the watches I was interested in buying. She's also very personable and my small kids loved her. I felt taken care of since I walked in and till I walked out of the store. Amazing service! Whenever I come, I'll definitely ask for Kris for assistance. read more

Ok ok ok...I'd been dreaming of buying myself a new ring for many many years. My husband and I are celebrating our 29th wedding anniversary this year and we've been through just about everything a couple can go through so I decided it was time to see what it might take to get my dream ring. I searched for family owned jewelers in the Bay Area because I wanted that small and cozy feel and Heller Jewelers popped up as first recommended so I called and made an appt to meet with someone that same day. When I got there and saw the shop I was like "this is family owned?" It looked like a mini-Tiffany's! So I was immediately intimidated and thought I'd definitely not chosen wisely because I knew I wasn't going to be able to afford anything from them. I met with Markus and was honest with him about what I had been looking for and how I thought they were a "mom and pop shop" and he laughed and said they were family owned which made me feel better but I was still worried! From the moment I walked in to the second I left I was treated like royalty. I'm not kidding, I felt so important and special. Markus heard me, took everything I wanted, including what my budget was, into account and helped me make a plan. He was so kind, so patient and understanding. I never felt rushed or pressured. I felt like he genuinely cared about giving me the best experience and ultimately the ring of my dreams. Months and months later, I ordered and picked up my ring. It's everything I've ever wanted and so much more. I cried, all the staff celebrated with me and Markus was there for it all. Thank you thank you thank you Markus and Heller Jewelers!! What a magical fairy tale experience. I will definitely find another reason to come back in to buy something else!!! read more

Had a really great experience here working with Marc. He was approachable, professional, and incredibly knowledgeable without ever making the process feel intimidating or salesy. He took the time to answer all of my questions patiently, was super responsive throughout, and ultimately helped me get exactly what I was looking for. You can tell he genuinely cares about the customer experience. Really appreciated how easy and comfortable he made everything from start to finish. read more

Sundays is by appointment only. Drove an hour to the store and told the waitlist was 1 hr. I should have checked prior to coming.

Elizabeth and her team were kind and professional while helping me with battery replacements in my 4 watches that I have owned for many years. They replaced the batteries and set the time to make sure they worked. Excellent value for my money and time since when I picked up my watches I knew they were all working. They have a beautiful jewelry store and sell Rolex, Grand Seiko, and Tudor watches. I look forward to visiting them again soon. read more

I had an excellent experience with Hellers! Kristine and Brandon provided outstanding service when I purchased my watch. It's rare to find a jeweler that combines top-quality products with genuine personal care. read more

Very nice shopping experience at this jeweler. Fast service with Joe, who is very knowledgeable on precious stones. Also had some work done on a couple of gold pieces. Very pleased. read more

I dropped off my watch to have the battery replaced. Everyone was very nice friendly. The battery & the labor to install it was $35. Seems like regardless of how much or little you send, the service here 1st class. read more

Took advantage of customer being unaware of value of vintage rare Rolex... after relinquishing to them for what seemed like a large sum found value to be more in the area of a high end auction house. So disillusioned and will always wonder what became of that watch. read more

I can't believe I haven't written a review for this place sooner! 100000% I tell everyone I know about Heller Jewelers, they used to be a hidden gem and since they have expanded their shop, it's legit even better! They really listen to what you want AND communicate timing effectively which is so rare for a jewelry store. Sarah is amazing, highly recommend her for anything wedding related (and more). Great and genuine people that really care about finding you the piece you're looking for. No pressure with amazing quality. The best jewelers in the Bay Area. read more

I have shopped at several high end jewelry stores in Europe and the Middle East but my experience at Hellers has been by far the best ever! Recommended by a dear family friend, l went in to trade my engagement ring. The process was very smooth and l was able to pick a gorgeous tennis bracelet instead. Scott and Catherine are extremely kind and knowledgeable and went over and beyond to make me feel welcome. Scott even offered me store credit when the traded ring appraised for more than initially planned which was such a thoughtful gesture demonstrating unparalleled principles. I also treated myself to a Pomellato ring that they graciously right sized for me. My former partner got me a couple beautiful earrings from them as well. Lastly, Brandon kindly advised me on a silver chain l should order for my son. Everyone there is a pleasure to talk to, they cater items across price ranges and never pressure you to buy. The store is incredibly beautiful and is absolutely worth traveling to! I can't thank them enough and understand why my dear friends rave about them! read more

Heller Jewelers - Beautiful minimalist but dazzling yellow gold HJ earrings (huggies and dangling) - Jewelry Near Me - San Ramon, California

What a beautiful store and amazing stuff, I was working with Markus Martinez the manager and he was so professional and very polite like a true manager...I just walked in and I was able to purchase a beautiful watch to my fiance and he really gave me a feeling that he care and he will do his best to help me with my future time piece that I put on my wishlist! and he also gave me a nice Rolex hat. Definitely recommend Heller jewelers for your jewelry and watches source. read more

Heller Jewelers - Jewelry Near Me - San Ramon, California

Hands down one of the best place to shop for watches & jewelry! I've been shopping at many high end jewelry stores not only in the bay-area but also at the diamond district in manhattan, I tell you what the service and customer service that you will get from this store is consistent ever single time! I was shopping with my girlfriend for TUDOR black bay ceramic watch and also she was interested in a gold necklace, we were treated so kindly. B R A N D O N was a very passionate and honest when it comes to watches! He gave me a very good insight on the TUDOR brands history and what makes the company unique! He answered my questions patiently and even gave me a free Rolex book, what else can you ask for? Great location, great people, & just the positive vibe and energy is just amazing! read more

Heller Jewelers - Available TUDOR black bay ceramic - Jewelry Near Me - San Ramon, California

Every time I've come in, they've made me feel like I'm inconveniencing them. I'm wondering if the robberies are affecting their customer service and they're simply not trusting of people that bring items in for service (sizing, factory maintenance, etc.). Too bad. read more

Finally mustered the guts to pay them a visit yesterday 1-10-26. The experience was great and the customer service was impeccable. Christina was very nice and helpful. read more

Do not do business here. Terrible experience and horrible customer service. No clue why anyone would ever want to shop here. I went to Heller's March 2025 to buy a brand new Rolex OP 41 in black or blue. I wanted to buy the watch by my (30th) birthday in September as a gift to myself. The woman who "helped me" told me she can't sell me a new Rolex, but she'll call me to check in and that I should visit the store if I need any jewelry...she then proceeded to show me pre-owned Rolex, which is really funny to me; I came in asking for a NEW watch, not a used one. Awful customer service, I guess Heller employees don't know how to, I don't know, listen? Anywho, I received one text message over six months leading up to my birthday...an automated text thanking me for my interest. So guess what I did? I went to the next closest authorized Rolex dealer in September 2025, I told them I wanted to buy the same exact watch in the next two weeks because we were already a week into September at that point. They called me five days before my birthday, sold me a brand new black Rolex OP 41 and I bought a smaller one for my wife the same day. Here's my favorite part, I hope whoever owns this business reads this; my birthday is the 27th...I bought those two Rolex from the other dealer the exact same day Heller was robbed. Karma is a helluva thing isn't it? Poetic justice. Your salesperson treated me like garbage because I don't buy jewelry there and/or because I was in my (blue collar) work uniform? When I spoke to the other dealer, they were apologetic to me. They shared some info about other clients having the same issues with Heller. Not surprising. read more

Had an incredible buying experience at Heller with Christina. She was very responsive over text and I was thrilled when she said she had a gorgeous two-toned Datejust available for purchase. It's a watch that one of my family members had wanted for a long time, and Christina made us feel comfortable and welcomed. Thank you so much for your hospitality. I hope to be back for another timepiece purchase soon! read more

I visited Heller Jewelers with my partner to shop for our wedding bands. The service we received was both professional and warm. It was a low pressure environment that made us feel at-ease. All of the staff were incredibly friendly and helpful. We ended up selecting my (grooms ring) from their catalog and my partner (the bride) went with a custom design inspired by some photos she found online. Their team worked with us to ensure her ring matched her vision. The cost for both was extremely competitive from the research I had already done. The store itself is clean, spacious, with a great selection and a variety of pieces. I was particularly impressed by their selection of watches. We plan on coming back to Heller Jewelers for years to come! They earned our trust, and I'd highly recommend you give them a shot to earn yours. read more

Heller Jewelers - Showing off our new bling! - Jewelry Near Me - San Ramon, California

This is my first time buying a watch from this jewelry store. Michael is a great guy answering all my questions the best he can. To make the story short after a couple of days I wanted to ask how I can extend the limited 2 years warranty on the watch. I called the store twice. The person sold me the watch is off or in vacation according to the first person I spoke with. Asked about the warranty and told me its only 2 years warranty. Did not offered me any options. Then I called again and spoke to another young lady and this time she is certain i won't be getting any extension and she even said, she never heard of something like extending the warranty for Tag Huere. So I had this hunch that this young lady has limited knowledge on this field, so I ask to please connect me to her supervisor or manager. She put me on long hold and heard on the background they're giggling, sounds like they don't know whom to transfer me with, and then she told me her manager will call me back so I gave her my cellphone number. Then yes the manager calls me after a few minutes and he explained to me how to get extra 3 years of complimentary warranty. I chose this store because it was recommended to me and they sell the watch brand I'm intended to buy that day. The usual AD I go to does not sell Tag Huere. It just my opinion okay; sometimes it's hard if you're being pampered by your first AD (my usual Rolex AD store) that you don't have to do anything, and then go to the other that has different ways. Don't get me wrong, Heller Jeweler is great Watch Store they have a lot of selections, it just this instance turn me off a little bit. read more

Heller Jewelers - Tag Huere Carrera Chronograph - Jewelry Near Me - San Ramon, California

Horrible customer experience. Condescending salesmen acting like they're completely uninterested in making a sale. I've been in the market for a couple of specific Rolex models for some time and am getting very close to making a purchase. I came in today, full of excitement and with the full potential of being closed on a purchase well over $10k. I was hurried, spoken down to, and worst of all, basically told to move along by one particular salesman as he "had other customers to tend to". Perhaps business is so good that they feel fine treating potential customers like they're disposable. If that's the case, good for them but I'm more than content knowing that I'll never spend a dime of my heard earned money there and will actively try to spare anyone else from enduring such a belittling experience. Truly embarrassing display of business acumen for an establishment that projects to pride itself on luxury and exclusive items. read more

Michael was a lifesaver when I brought my earrings in! I (foolishly) used my earring to open the SIM card tray on my new phone, which ended up loosening the earring so that it no longer locked properly. Imagine my horror when I found that it had fallen off my ear while showering at Equinox. (Unrelated, but this is a common recurring nightmare of mine, so I had to pinch myself to make sure I wasn't dreaming LOL.) As these have been my lifelong earrings since childhood, I was very concerned about fixing them. I popped into Heller Jewelers and spoke to Michael about my plight. After hearing my story, Michael took my earrings to the backroom. Within five minutes, he quickly adjusted them, cleaned them and returned them to me free of charge! He was so nice and gracious, and I really appreciated his kindness. I also previously went to Heller Jewelry to get matching gold friendship bracelets welded to me and my acquaintance. As part of their service, they offer free complimentary re-welding should I ever decide to cut off the bracelet or if it accidentally breaks. They served us champagne during the appointment and it was a great experience! Heller Jewelry is a local gem! read more

I was very pleased with the service i received at Heller Jewelers. Although I initially went there for a Tag Heur, I was able to find a Tudor Pelagos that I believe, was a superior watch from my original selection. Debbie was very professional, allowing me to research my selections and make an informed purchase. All the staff was very pleasant and professional. I would recommend anyone looking for a timepiece to visit and allow the staff to guide you through their abundant stock. And, if you don't find one you like, they will always give you the opportunity to special order one (except Rolex, we ALL kind of know that already)...... read more

Heller Jewelers - Jewelry Near Me - San Ramon, California

Mediocre service, didn't seem to care. I was there to trade in a Rolex sport watch, the guy didn't bother to do a inspection and just randomly pull a low ball number on me. Davidson & L in WC offer 10% more and very pleasant to talk to. Fine, you don't want my old watch it's cool. Let talk about new watches, I ask about a Rolex watch for my wife and this so called specialist told me the wait is 10 years long. What kind of lame answer is that? Do you actually keep track of a list that's 10 year long? If so, shouldn't you be collecting my info? If not, why give me such a pointless answer. I have a decent collection of Rolex, Omega, AP & PP and deal with AD in Bay Area and across the world, Heller is definitely one of the worst AD experience, they will never get my business. read more

About a year ago, I purchased a Tudor Black Bay 58 with the help of Christina. A couple months ago, I purchased a diamond tennis necklace for my wife with help from Kevin! My experience with them has been phenomenal. They were extremely knowledgeable and gave me their expert opinions when I was undecided. Both times I had left the store extremely satisfied with my purchase. I highly recommend this business for all your jewelry needs. I'd come here more often if I lived closer but that's probably a good thing for my wallet. I do plan to come back for additional Tudors, Cartier and Rolex if available! read more

Hands down the best Rolex AD in the Bay Area. Unlike other authorized dealers in the area that act like they're doing you a favor by even talking to you about a watch (or playing purchase history games) I found that Heller Jewelers had an exceptionally knowledgeable staff that I really enjoyed working with. They set realistic expectations and were straightforward about how the buying process worked. Hats off to Brandon and everyone at Heller. read more

Grabbed some lunch on a random weekday over at City Center in Bishop Ranch and had some time to kill before picking up the kiddos. Perused around and made my way to Heller just to see what they had in the display case. I'm a watch fan and I understand the state of the watch market right now. Especially for the popular Swiss brands and models. Walked in and was immediately greeted by Joe. I said to myself oh here we go again (sidebar: I've had almost exclusively bad experiences when walking into an AD). Joe was a bit different, he was a friendly chap and wanted to know what I was interested in. We started up a bit of a conversation and before you know it, we were half an hour into our conversation about watches and the current market. We also had matching pieces and talked about that. I told Joe I was interested in a certain piece named after a DC comic series. Of course, I didn't expect they had it, but he put me on an interest list and sent me a text. Best thing about the experience was I never felt pressured. It was relaxing and refreshing to talk to Joe for a change, even though there was no chance of me walking out with what I wanted. I'll be back Joe! read more

They made me feel unwelcome, feels like I am begging them for something, I guess you need to be rich to go in there

Heller Jewelers is a beautiful jewelry store with a gorgeous selection and friendly staff. Last year, my husband surprised me a with a beautiful ombré blue sapphire ring. Since then, I've come in periodically to browse and have my jewelry cleaned. I love looking at all the pretty sparkling pieces and I've added a few things to my wish list. :) read more

Heller Jewelers - All wrapped up - Jewelry Near Me - San Ramon, California

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Yesterday I returned for a second visit to Heller Jewelers. A few weeks back I had seen Markus to purchase a set of wedding rings. Being really satisfied with that transaction, I happily returned and worked with Markus again to have the jeweler resize two rings which no longer fit. That transaction went really well. Markus is really great to work with. This is a great jeweler to consider frequenting. read more

Best experience with Marcus Got my diamonds earrings and beautiful ring I'm so happy with my purchase and the experience. Thank you read more

Heller Jewelers - Diamond ring - Jewelry Near Me - San Ramon, California

Have done business with Heller's since its opening. Purchases, repairs, and custom jewelry I have been happy. Dave, Markus, Joe, Brandon, and Mary have been most helpful. Recommend Heller's highly! read more

Called them a couple times and both times the (watch) salesman I spoke to was rude and condescending and then just abruptly hung up after answering a question. If you can't be polite and courteous over the phone, I won't be stepping into the shop. read more

I bought my first Rolex watch here in Heller Jewelers last year of April. The first time I walked in, I was looking for datejust 36 but obviously, as we all know there is no stock for the new ones. Marcus came out from the back and showed me the unworn pre owned datejust 36. I was so thrilled knowing that piece is ready for purchase without getting into waitlist. The best part is, the price of the watch is fair and very competitive compare to other pre owned I saw in the internet. So I decided to buy it on that day. After a year, this past May, I just realized the hour and minute hand should have a lume, as all the ref 116200 I saw has lume on this dial. So I went to the boutique to confirm if the hour and minute hand is incorrect. They took my watch at the back to check it. After 5 minutes, the guy working in the service center came out and let me know that they will replace two things: First, the hour and minute hand is incorrect and they will replace it with lume. Second, they will replace the date as well, as this reference should be a roulette date (which is the color of the date will alternately turns black and red). I didn't even know about the roulette date though, but they replaced those with no charge! And the time frame was about a month as they have to order the parts from Rolex. But they gave back my watch for only two weeks! I really admire their integrity, and the craftsmanship is topnotch! All staff are so helpful and approachable. Heller Jewelers will definitely my go to boutique! read more

Heller Jewelers - After - Jewelry Near Me - San Ramon, California

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Went in to look at engagement rings for a friend and the staff helping us was just plain rude. Not sure if we didn't fit her criteria of people she likes to help but was a very unpleasant experience. The staff who welcomed us in initially was sweet but who ever the older white woman was dealing with engagement rings made me never want to return there again. My husband has actually bought me an anniversary gift from here and I told him moving forward to never purchase from here again read more

Went to Heller Jewelers in San Ramon to buy a men's ring. Took my contact information to see if ring I wanted to buy was in stock. Days later I have heard nothing. Very bad customer service. Even worse since my daughter was going to shop for engagement rings. Will not shop there again. read more

Heller's is the best in customer service over all! Super pleasant staff. I took my engagement ring to be repaired and they gave it back to factory specs and blingy as ever! Love their team of experts and jewelry magicians! Thank you Heller Jewelers! read more

Love stopping by this store, the people is what makes this place special! The attention that Joe and Markus gives to us makes us feel like we're talking to long time friends. We were stopping by to get my wife's ring fixed and just chatting it up with Joe and he was able to help us find a beautiful Cartier watch that she fell in love with. Dr. Dave was so patient in helping us size the watch, and not only that they also cleaned all of her other rings she had on. We live quite a bit away and that's a good thing if we lived any closer it would be dangerous my wife would buy everything there! read more