Do yourself a favor... Avoid this place and visit ANY of the other establishments in the area. A dry cleaner owned by partners Attila the Hun and Joseph Stalin would be preferable.
The customer service at this place (if there ever was any to be had) slunk away quietly to die long ago. My first clue that this was the case should have been the special forces banner on the wall with the slogan "Mess with the best, Die like the rest...". Patriotic? Yes, but also a not so subtle warning of what lies within.
They routinely do not have garments ready when they say they will and then the owner berates you if you complain. For example, I brought one of my best shirts there to be laundered and pressed so I could wear it to a relative's wedding later that week. I dropped it off on a Monday morning and asked that it be ready by Wednesday. "Sure, no problem" I was told by the young man behind the counter. I come back on Thursday evening, figuring an extra day would increase the odds that it might actually be ready. Alas, when I handed the ticket to the older gent behind the counter (not the owner) his brow immediately furrowed and he said.
Old Gent - "Yeah, there was a problem with the shirt"
Me - "Problem?"
Old Gent - "Yeah, our vendor's machine has been down for two days"
Me - "Are you kidding? Where is my shirt now?"
OG - "Still at the vendor"
Me - "I have a wedding tomorrow night. What am I supposed to do now? Go and buy another shirt? Why did nobody call and let me know there was a problem? I could have retrieved my shirt and washed and pressed it myself"
OG - "If you have a problem, take it up with the owner" (hands me a card)
Me - "I sure will. You guys should consider getting a new vendor"
OG - "That's your prerogative"
Me - "No, I mean YOU should get a new vendor"
OG - "Oh"
So, I go and buy a new shirt at a cost of $60. The next day, I stop in to see if by some miracle my original shirt is ready but more so to speak to the owner about my displeasure. He was actually there and as I hand him my ticket, he immediately launches into a tirade...
Irate Owner - "So, you're the guy with the wedding"
Me - "Yeah, you're the guy with my shirt"
IO - "Let me tell you something. You know how they say the customer is always right? The customer is never f'ing right" they have no idea how f'ing hard the dry cleaning business is. Change vendors? Are you f'ing kidding me? The guy I have is an f'ing saint"
Me - "No, I don't know how hard the dry cleaning business is. All I know is, you don't have my shirt"
IO - "So, we didn't have your shirt. What's the big f'ing deal? Go and buy another shirt"
Me - "It is a big f'ing deal. I have a family to feed. Why should I be forced to buy a shirt when you were supposed to have my original shirt?"
IO - "That sucks. F'ing Obama"
Me - "Huh?"
IO - "I didn't want you to have to go and buy another shirt"
Me - "What? You just told me it wasn't a big f'ing deal and I should just buy another shirt"
IO - "You should have said something. We would have the vendor press the shirt by hand. Or, you could have just picked a shirt. I got hundreds of f'ing shirts people never picked up" (points to rack of orphaned shirts)
Me - "You could have hand pressed my shirt?"
IO - "Yeah"
Me - "WTF!!! I couldn't have said something because I didn't know there was a problem. You guys had my number and could have called to let me know but that didn't happen. And let me get this straight... You would have let me pick from a rack of shirts belonging to other customers?" (all kinds of wrong)
IO - "We had your number? (looks at ticket) Oh yeah, we had your number"
I left... Be warned. This place will not only lose your clothing, but it seems they have no problem offering it to strangers as recompense. read more