Toni had the very worst customer service skills and horrendous professionalism. I have never ever…read morebeen treated sooo poorly. I realized that he had a terrible attitude and he seemed as if he did not want to work or have business so my husband and i left and went directly to the Poughkeepsie galleria. There is a store called Via Roma and it is across from Express. I went there once before with my husband for a suit. My husband was helped immediately by the owners son( forgot his name) measured and he will have his suit tailored promptly (I will pick it up tomorrow). Customers beware :if you don't want to get treated like a piece of bull crap on the floor, Do yourself a favor and hit up the Poughkeepsie Galleria. Toni: I hope you read this and improve your customer service skills and stop being a negative nancey with a lazy attitude.

I have heard not very good things about this store but I figured Id give them a shot anyway and see…read morewhat they had. I went online and made an appointment at the Newburgh location. We got there a few minutes early. I told the man that greeted us that we had an appointment and were looking for suits for our wedding. He said they dont do appointments and not to listen to what we saw online. He then asked what we were looking for. I explained what we wanted and he showed us what they had. I informed him we only wanted pants, shirt and shoes that we were buying the ties and suspenders separately. His attitude switched right away. He kept saying we should rent the whole suit. He then gave us the price for JUST the pants and shirt which was $150 plus $30 for the shoes. I said that was way more than the other places we have visited and he had a very bad attitude. I then asked him about the colored shirts that I saw on the website that were available to rent and he said they don't have them. That you "cant believe everything you read online." He kept pushing the full tux or full suit. I also informed him that I had received an email saying you get a free pair of shoes with any tux/suit rental. He said no that is not true that you have to rent the full tux (I reread the email and no where on it does it say that). The vibe in that store is very negative and he was not helpful at all. Once he heard what we wanted he didnt seem to care about us being there. I will never go there again. Guess the reviews I heard before rang true.

We decided to use Marty's Formal Wear since my son needed to rent a suit for Jr Prom. They had…read moreexactly what my son was looking for and the entire process was easy and enjoyable. We will definitely use them again in the future.

I inquired in March about the proper timeline for renting a tuxedo for my 5-year-old son, who was…read moreto be the ringbearer in a family wedding. I was told by the owner, Jon, to bring him in a few weeks before the event for a fitting -- which I did. At that time, Jon confidently assured me everything would be "perfect." He made it seem like he was the only person in the city capable of making this tux look good. When I called back for the second fitting, I was told to just pick up the tuxedo. That was the beginning of the disaster. I got it home to discover the pants wouldn't even close, and the shirt sleeves were FOUR inches too short on each arm. I called immediately, and they told me to bring him back in -- which I did, trusting they'd fix it. Instead, they sent my 5-year-old home looking like he raided a clown's closet. The replacement tuxedo had a shirt down to his knees, pants comically baggy, and a jacket hanging off his shoulders like he was playing dress-up. The sleeves were now so long, they rolled them up and pinned them with cufflinks. Seriously. This tuxedo is an embarrassment, and the service is worse. I paid $250 to rent this joke of a tuxedo, and when I called to express how unacceptable the situation was, Jon refused to do anything about it. No refund. No apology. Just arrogance. I found a perfectly fitting tuxedo at Macy's for half the price. Save your money, your time, and your sanity. This place is a scam dressed up in false promises and ill-fitting jackets. I wouldn't trust them to dress a scarecrow. Run the other direction.

excellent service. knowledgeable and personable. Alteractions done perfectly and promptlyread more

A first class owner and business. Absolutely a fantastic place to rent or buy a suit. Russ is the…read moreMAN. We walked in and told him we had a funeral to attend the next day and said no problem and proceeded to take my measurements and then had me try a couple of suits on and helped me with the different styles until i found the one i liked and he did the alterations right then. It took all of 25 minutes, all while he was taking care of another customer at the same time. I can't say enough about how great experience it was instead of making the trip to Middletown to look for another suit. Great Great Great Place!!!! Walt A.

From the moment that we walked in the service was amazing.... Once we showed our bridal color, they…read morewere able to match it with the groomsmen....... appointment was set up for our groomsmen to do there fitting and it was available for pickup as promised

I rented a nice blue suit for my wedding day. The staff was very helpful. We had great conversation…read moreduring the fitting to measure me. The owner even corrected a mistake one of the employees made by not including my bowtie. No worries the owner met up with me next day delivered the bow tie at meet up location. Fantastic service thank you guys! I looked fantastic in my suit!

The owner will go above & beyond to help you look exactly the way you want . Such a wide variety of…read morestyles & options

I was in a wedding and my friend chose Moattari's for the grooms party. I wasn't happy about having…read morego go out of my way to rent a suit. I made an appointment to get measured with Ali. He was very friendly, helpful and efficient. It looks like they have a great selection even though I had no choice for what I was wearing. For those of you men that are concerned, he was able to measure my instead without any "cupping" whatsoever. I'm sure you can get measured without an appointment, but we got measured at time when COVID numbers were climbing. The event got postponed and they were able to accommodate us all for the new date with no hassle. Everything was perfect! There is nothing that Ali could have done to make my experience any better and I would recommend for anybody who needs to rent a suit.

I cannot thank Sukran Bridal enough for the incredible work done on my wedding dress. From the…read moremoment I stepped into her studio, Sukran's attentiveness to every detail was evident. She listened carefully to my vision, noticed things I hadn't even thought about, and made thoughtful suggestions that truly brought everything together. My dress ended up being one of my absolute favorite parts of my wedding day--it felt like it was made for me. Thanks to her expert alterations, it fit like a dream and enhanced everything I loved about it. I felt confident, comfortable, and most importantly, beautiful. On top of her amazing talent, Sukran was reasonable, warm, and made the entire process feel personal and stress-free. She genuinely cares, and it shows in every stitch. I am beyond grateful for her and her work. If you want to feel your best on your big day, I wholeheartedly recommend Sukran Bridal.

The best place for tux rentals and alterations! Prompt service, communication and follow thru-…read moreperfection!

Amazing, honest, candid and knowledgable people; everything worked as planned - from the…read moreappointment, selection and trying several designs beforw mutually aligning on chosen one. Carmella (I hope I got ladies name correct; please forgive me if I did not) was just amazing; she new exactly how to measure and choose potential tuxedo designs. All in all - amazing experience! Higly recommended!

Five stars is not enough to describe my experience at Tuxedo by Giovanni!…read moreThe fitting process and selection went very smoothly and the customer service was exceptional. Carmella was so friendly and very helpful in picking my ideal size and length and her husband is a true gentleman. I had compliments all night long at the event on the quality of fabric and custom fit of the suit. I felt like a movie star!!! :) What was even more impressive was I found this suit at the last minute about two hours before the event itself. Do not walk, RUN to Giovanni for your outfit! SATISFACTION GUARANTEED;)

Cannot recommend highly enough! My husband looked incredible!! His brother's tux fit perfectly,…read moredespite sending in measurements since he lives halfway across the country. Affordable with high level customer service. The only place to go!

Great and fast tuxedo rental service. I called, they said…read morecome on in. I showed up, picked a tux, they measured me, had me try on different pants and shoes. Very friendly and very professional crew! Got a txt, "tux is ready" A few days later I picked up my tux. Looked fantastic, got married. Used Uber to drop off Tux. These guys have this down to a science and I'm very thankful, I really appreciate a seamless experience

Staff was very respectful and knew what they were doing I was in and out both times. Highly…read morerecommend

A few weeks ago, I purchased a sport jacket, pants, and two shirts for my son as he prepares to…read morestart his Master's program and needs professional attire. Because of his height, significant alterations were required, bringing the total close to $700, with a substantial portion going toward tailoring. I was told the clothing would be ready on March 20th. So I arrived at 6:00 PM on March 20th to pick it up. When I got there, the manager checked with the tailor and informed me the items were not ready. I then overheard that the alterations had not even been started. The work required included sleeve adjustments on the jacket and both shirts, as well as hemming the pants. I explained that I live in Northeastern Pennsylvania--over two hours away--and asked if the items could be shipped to me. The manager declined and instead suggested I wait about an hour. Given the amount of work still needed, and my schedule, this did not feel like a realistic or reasonable solution. What was most disappointing was the lack of acknowledgment of the situation. There was no apology and no effort to offer an alternative solution that would make things right. As a result, my son will not have properly fitted clothing for his first event. Overall, this experience reflected poor communication and customer service, particularly given the clear expectations that had been set.

James always provides excellent service, and his professionalism, advice, and experience are well…read moreserved and appreciated! Thank you! The Frye's

Terrible customer service. I went to the Poughkeepsie NY…read morestore twice just to pickup my pants. I paid $28.00 to have them hemed. The first time. I waited in line for 25 minutes. No customer service. The manager had a problem with a teenage boy and his mother. No Tuxedo was ready for his prom at Beacon NY highschool. They put the wrong date on the ticket. I walked out of the store. I went back to the store the next day in the morning. They were busy. I waited 30 minutes by the back register. No customer service. A lady manager named Danielle, finally came over to me because I asked a employee to send the store manager over. I made a complaint. That I have been waiting for 30 minutes and no customer service. I was here yesterday and the same thing happened to me. The manager was upset about my complaint. She raised her voice at me and said. " Well. I am the only one here and there is only one of me. I can't do everything!" I was shocked by her attitude towards me and her unprofessional behavior. She asked me what I can do for you? I handed her my receipt. I asked her to please get me my pants. She walked away. I spoke to the lady behind me. We both were talking about the manager unprofessional behavior. Danielle, came back and apologized to me and told me I could get a free pair of socks. She gave me my pants and socks and I walked out of the store. I will never go back. You lost me as a customer. Poor Customer Service. Poor Attitude from the Manager. I read online from Google Reviews and other reviews this store has many customer service complaints and from both employees and from store Mangers. Danielle, was named a few times in customer service complaints.