Had an appointment with the leasing agent Leila today. She was very friendly, courteous and very…read moreaccommodating. She was able to answer all our questions and she showed us the 3 floor plans for us to make an informed decision. Customer service is 100%. We toured another apartment in the La Frontera area and this by far exceeds our expectations with Leila and the housing. Thanks Leila!

The worst place I've ever called my home. Nothing is good about it. Leasing staff are…read moreunprofessional, garbage smell would make ur life miserable.

Our experience with Links at Forest Creek has been excellent. The property manager, Kandi, has been…read morea real pleasure to work with professionally, and enjoyable to visit with personally. The leasing consultant, Sheradyn, always has a genuine smile and kindness to share every time I see her, whether on property or in office. The unit itself has presented minimal issues for the age of the property and my biggest gripe is the in unit stackable washer and dryer. It's old, tiny, and inefficient but I guess as long as it gets clothes clean that's what matters. We do have to run the dryer for multiple cycles to get them completely dried so higher energy costs due to this, nothing insane though. We chose a 2nd story unit, there's the option for first floor with a full size washer and dryer just FYI. The maintenance staff has always been friendly as well, although we haven't had any maintenance requests ourselves, I do see them frequently out and about doing work orders and general improvements. The property is pretty quiet in all honesty and I haven't ever felt unsafe walking around the complex. They have NO BREED RESTRICTIONS, and for us as bully owners, that's a huge plus! Obviously there's people who are too lazy to clean up after their dogs, despite the property offering many bags and receptacles all over the property, but for the most part people here seem to take pride in their homes and areas. I am personally not a fan of valet trash service and we never used ours, luckily there are dumpsters conveniently located in 3 places on property but you still get charged even if not using it. No biggie to us, but it'd be cool if people didn't stack up multiple bags of trash when valet isn't picking up (ie:weekends/holidays). The pool is sufficient, the community grills worked out, the fitness area is small compared to newer complexes but provides basics. I'd say all in all, if you're looking for a chill, no frills, no bs spot to call home for a brief or extended amount of time, with friendly and helpful staff, then come check them out yourself and see if it's a good fit for you! I forgot to add... The prime location for ease of access. Just a mile off 130, close to Hutto, Pflugerville, and in Round Rock so you can get around easily and there are plenty of restaurants, shopping, and entertainment all within 5 miles or so.

This will be my 7th year here I jave nothing but nice things to say about this complex maintenance…read more have always met my needs the manager Candice goes above and beyond to work with your needs I have not had any issues with this complex in all the years I have lived here its really hard to move from here thanks for making this place home

First off, we moved to this area from Louisiana. At first the front office seemed kind, attentive,…read moreand caring of their residents but I can say they are the complete opposite. During our year lease, we ran into many of issues the biggest one being mold. When we first moved in, the fridge smelled like something died in there. Maintenance came in multiple times to clean the coils or wipe down the fridge with bleach or do whatever else they could to prolong replacing our fridge completely. It took a literal two months before we complained enough that they replaced our stinky fridge. In those two months, we could not leave out fresh foods in it or it tasted like that smell, the ice also adopted the smell as a taste and the water was disgusting for the same reason. We fought tooth and nail for the fridge to be fixed and they mentioned they could replace it with another units fridge; went cold turkey on communication and then popped out 2-3 weeks later randomly to replace our fridge. Next, they charged us a $50 fee because our trash bags were not in a designated trash can for valet trash pickup. When we got our notice that we owed them money, we were highly confused because first off, we never received a warning for this and secondly, we brought in our own trashcan; there was not a trashcan in our apartment when we moved in. So when confronting the front desk, they got an attitude when my husband tried to explain that we don't have the said designated trash can and that we never received a warning for this. Whomever was at the front desk immediately caught an attitude and said, "fine. I'll move it down to a warning but be sure to put it in the designated trash can from now on." There was no apology on their part for being in the wrong and they doubled down on the disrespect during the whole encounter. The front desk resorts to gaslighting and they also have lots of Hispanic residents and they way they act makes me wonder if they are taking advantage of those who may not know English that well to protect themselves. Lastly, the mold. I heard and saw water leaking out of our AC unit door and under our baseboard. I contacted maintenance. They finally arrived. He looked at it and essentially said it was a fluke. That it had been storming and that's where the water was coming from. Mind you I lived on a ground floor. The next time I requested maintenance was when I noticed a leak on the ceiling and the baseboards had watermarks on them. Maintenance ignored that one. I sent in another request of the same concerns and more water on the floor. They finally arrived days after the request and unfortunately our kids jammed something in the keyhole and they could not get into the ac unit door to inspect so they said they would be back later. When they came back I was breastfeeding my infant and could not answer the door. Instead of calling to schedule a time and fix a potential mold problem, they marked the request as complete. Then one night of deep cleaning my home, I noticed visible mold growth on the wall. I again sent in a request and they ignored it for 2 weeks... I forgot about it being in the newborn trenches until I was deep cleaning again and saw it in the same closet but it grew significantly. I immediately sent another request in, and bought an air purifier to help rid of the mold spores in the house. I called the next day around 3 pm to ask them why they have not come to cleanse my home of mold yet and confirmed that both the front office and maintenance look at the requests and choose what gets prioritized. So, overall the front desk ignored TWO visible requests for mold growth until I made a phone call at 3 pm.. then they finally sent maintenance. Turns out mold was growing in the walls and they still never pulled the baseboards off to be sure it wasn't growing under them either. It wasn't until I found and contacted their regional manager (only competent person) that they finally started to show they "cared" about our well being. They literally put my family at risk because of negligence that took place for over a month of important requests. Overall, it was a terrible experience, the gates are constantly open, even to this day even though residents spend money on a "gated community." We live across the highway and can see them wide open. Dog poop is all over this place so if you have kids and think it's okay you don't have a balcony because you can play in the grass with them, think again. The parking is atrocious; especially with their third party system they use. I literally pray my reviews will help someone dodge a bullet with this management.

So far these apartments have been great to live in. The size of the apartments are wonderful for…read morethe price (which is hard to find in and around Austin these days, so hopefully that doesn't change). I'd say the only issues are residents not picking up dog poop (even when it's right next to a waste station) and residents leaving trash outside their doors for extended periods of time. Management has sent many emails to try and curtail these actions. The office puts on many events, but my favorites are the days they just have a quick snack or drink you can ran over and get!

If you move in here, expect to live with crickets and spiders and mice all over your unit…read moreregularly. They will do little to nothing about it. I sent formal complaints for 5 months and they basically said "you have to deal with it like the rest of us, this is Texas." I've lived in many places in Texas and never had that issue anywhere. Also, upper management, particuarly April Junge will treat you as if you are her employee like you have duties to her and she is your boss. April was extremely two faced. Very pleasant before I moved in up until the moment after I signed the lease, then immediately she pulled a bait and switch, bringing out this long list of "community rules" many of which are completely unreasonable, and essentially I was demanded to sign that then and there otherwise have all the time I already spent there completely wasted. Also, they will walk around the community and if you have in some way deviated even in the slightest as to the exact rules they have listed, they will send you nasty e-mails with photos of whatever ridiculous rule you broke and threaten to fine you. (They made a fuss because I used the "wrong" trash can to leave my trash out.) I explained how their hours were incompatible with my schedule, so I'd just prefer to opt out of my trash valet service. They knew I couldn't use it, but essentially said "we don't care, we're still charging you. Overall, they are just extremely inhospitable and unreasonable and they are the most demanding landlords I've ever had. Essentially they will not budge even one iota on anything and they expect the world from you. Particulary that April Junge is a vindictive and nasty woman. The girls at the desk up front, when I came in to talk to them about something, they would refer to April as "the bad guy". The rest of them were okay on average, but that woman seriously needs to be fired, she doesn't belong anywhere that involves serving people. On one occasion, I recall specifically, because I never gave permission for them to enter because I didn't trust them, but I had no choice because I had to leave the unit to rent a hotel because the pest problem was so bad. Then April, who, there was no reason for her to go personally, it was an issue maintenance, but this woman went and photographed parts of the unit where I hadn't cleaned up and then she sent me those photos in e-mail as a way to try to guilt me or shame me or embarrass me, essentially implying that it's my fault that there was a dozen large insects walking into my unit each day. Was among the most unprofessional things I've ever had a landlord do. On multiple occasions she went out of her own way to make my life more difficult solely in order to spite me because I made it clear I didn't appreciate the way she treated me. Eventually I had to hire an attorney and leave early because they refused to fix the pest problem. There are even way more details that I left out! I have a 10 page document listing all the unprofessional and disgraceful behavior of that woman April. If you want to live here, I hope you're the type who really has no problem with a landlord consistently imposing their will on you then making your life exceedingly difficult if you resist.

Love living at Park at Siena! Ronnie from maintenance always takes care of things right away, and…read moreApril made the move-in process super smooth and welcoming. Couldn't be happier with my choice! -Ramona

I don't think I can say this enough. Stay clear of this apartment complex. I lived here for 4 years…read moreand the leasing office has always been terrible. After moving, I called to inquire about my deposit check that is expected to be refunded back to me. I spoke to Sierra Argon who proceeded to tell me I'm not receiving one even after the complex sent an email including amount that will be refunded. After asking Sierra why she provided false information on a recorded line. She hung up in my face and screened my calls. Forcing me to come up to the residence. Sierra continued her unprofessionalism by not allowing me to speak or ask questions regarding her information. Sierra is incompetent and unprofessional, save yourselves the headache.

The positive comments here are fake, the best thing about this place is the maintenance guys, they…read morealways fix everything next day, sierra or Cierra idk how to spell her name IS THE SINGLE MOST RUDE BITCH ON THIS PLANET idk how she still works here, she's extremely aggressive and always has attitude, I was gonna renew my lease but move into a 2 bedroom and she took almost 3 1/2 weeks to get me the lease agreement, she kept asking questions that are literally in all the paperwork, it was so bad that I actually decided to move to a new apt, everything else was very minor, bugs, broken AC, dirty ass pool and dirty apts. nothing too crazy just that chick in the office is horrible

***Avoid Siena Round Rock - Pattern of Neglect, Manipulation, and Questionable Move-Out…read morePractices*** I lived at Siena Round Rock for 3 years. While the property looks nice at first glance, it's poorly maintained and managed by Kairoi Residential--a company that knows how to play the game: polite on the surface, evasive underneath. The front gate was broken for nearly a year. Deep, dangerous holes in the dog park went unfilled for over 6 months, despite repeated complaints from multiple tenants. The dumpster and dog waste bins routinely overflow, leaving the grounds littered with trash and feces. Phones often go unanswered. In person, staff promise to act--but rarely follow through unless you chase them. Management even sent emails offering entry into a gift card drawing in exchange for 5-star reviews. At move-out, many tenants report being charged for normal wear and tear, including repainting, deep cleaning, and tub refinishing. In my case, I was warned I could be charged for all of those--plus a flooring upgrade--due to a minor, invisible pet stain found beneath the carpet. These threats are framed as "standard" or "per lease," but it's clear that Kairoi stretches lease language to pass turnover costs onto departing tenants, while acting like they're doing you a favor by not charging more. If you question it, you're made to feel unreasonable--like you're the problem--when in reality, they're the ones overstepping tenant protections and abusing the process. When I brought up years of unresolved issues after being a consistent, on-time tenant, the response was a scripted apology and a vague promise to "look into it." That's the pattern: polite dismissal, no accountability. This property is a polished front with a predatory backend. Kairoi isn't here to support tenants--they're here to extract value.

I wish I could give this place zero stars. Living at Siena Round Rock has been nothing but stress…read moreand disappointment. The Problems: Terrible Management The manager clearly doesn't know how to do her job. Every time there's an issue, she either ignores it, blames someone else, or gives an attitude. Instead of helping residents, she makes things harder. The rest of the office staff isn't any better -- they're rude, unorganized, and never actually help with anything. It feels like no one in that office cares about the people who live here. Maintenance Takes Forever When something breaks, expect to wait weeks before anyone even shows up. The few times maintenance does come, they do a quick fix that doesn't last. You pay full rent for broken things and empty promises. Hidden Fees Everywhere The rent they advertise is NOT what you end up paying. Every month, there's a new charge for something random -- "amenities," "trash," "tech fee," whatever they decide to add that month. Total scam. Noisy and Poorly Built The walls are paper thin. You can hear neighbors talking, dogs barking, even their TVs. It's impossible to relax or sleep. Not Worth the Price The apartments look nice in photos, but the quality is cheap. For what they charge, you could live somewhere way better -- with staff who actually do their jobs. They Never Return Your Deposit I lived in a 1-bedroom and later in a 2-bedroom, and in both cases they kept my entire deposit. They made up random charges for "plumbing," "cleaning," and other fake fees that make no sense. No matter how clean you leave the apartment, they'll find a way to keep your money. Total scam. Endless Hidden Fees Every month there's a new charge -- "tech fee," "trash fee," "amenity fee," or something random. The rent you think you're paying is never what actually comes out of your account. Dirty Apartments I lived in a 1-bedroom and later in a 2-bedroom, and both were disgustingly dirty when I moved in. I couldn't believe how filthy they were -- I even called to complain because it was that bad, and the person I spoke to never called me back. They clearly don't inspect or clean the units properly before giving them to new tenants. Don't waste your money here. The management team is unprofessional, the office staff never helps, and the whole place feels mismanaged and overpriced. The manager takes hours to come back for lunch and the other 2 girls don't know anything but they always wasting their time on their phones or taking pictures

We worked with Justin and he was super patient and kind. He answered every question we had…read more Overall, super friendly staff!

Justin did a great job making sure I felt comfortable with the apartment complex. Robyn has helped…read moreme multiple times. Moe has helped also. Thank you team.

I worked with Katy and Mike for more than 10 years. They set the standard when it comes to…read moreprofessional property management. If you want someone who cares about your property as much as you do, this is the team to use! Excellent service!! SJB

If you are looking for rental living that rivals jail, look no further than WATERHOUSE REALTY in…read moreHutto (with properties in other locations). The process for getting the lease was grueling. My apartment locator was even shocked at the amount of info they were requiring. And to top it all off I'm paying $1500 a month for this (because I was in a pinch when I moved in. I had a job that started very quickly after being hired)! They demanded to see all of my utility bills-- as proof that I turned the lights on, and renters insurance proof of purchase after I moved in. In all my years I have never seen anything like that. The property manager/realtor/owners rule with an IRON FIST 24/7, and compassion after a family member dies is not rendered so don't ask. There is a 3 day rental payment due policy and if it is late as in 3rd of the month (yes!) at 11:59AM (I am not kidding!): FINE!! I have racked up HUNDREDS of dollars within a matter of days by simply being late a few hours. THEY WILL START THE EVICTION PROCESS THAT DAY AND TELL YOU YOU HAVE 3 DAYS TO VACATE THE PROPERTY by taping a white envelope to the front door window! "My in-law died, may a have a little more time?" "Yes. (pause) Time's up!" They come into the property once a month to "change the filters" aka spy on you (the owner admitted this much to me) even if you haven't used the A/C or heating unit. You are given unreasonable deadlines for a laundry list of possible violations including a fee for having to come out and fix things on the property. If you don't change your smoke detector battery: FINE!! If they have to fix anything in there you are subject to a fee for repair whether you broke it or not. "Did you read the lease? It's in there..." They REALLY LOVE the lease. Like, in an unhealthy way. You have to do what the manager says when they say and don't talk back or FINE! They follow up within the predetermined unreasonable time, just like a warden and if it doesn't meet their white glove standards: FINE!! I have never been so happy to move out of a home in my life! I can't wait to pack up my stuff in less than a year's time and get the hell outta there and out from under their nazi-like rule. Stay away from a property managed by Waterhouse Realty. You will never feel at home... I think there may be a fine for that.