1. Park at Siena

    1. Park at Siena

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    Round Rock, TX

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    Park at Siena

    3.8 (12 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

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    This morning I saw a recent review for Park at Siena and the response that followed from management. I felt I should respond to that in my review, as I myself witnessed the mess left behind this past Saturday night that was left behind by a large group having a party. The following day, I grilled my dinner and was disgusted by the mess the group left behind; sticky tables, plastic bottles under the rug, and filthy grills. They used up the toilet paper that evening and it took until Monday morning for it to be replaced. The garbage can was overflowing as well. I took pictures to share with management but have yet been able to meet with them. I will post those pictures with this review. I admit that the maintenance staff does a very good job, WHEN THEY ARE WORKING, but they don't work 7 days a week. [[HIGHLIGHT]]I have been living at Park at Siena for close to a year and everything was terrific for quite some time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately, for the past couple of months, the aggravating day-to-day inconveniences have lowered my rating from what would have been five stars to two.[[ENDHIGHLIGHT]] (I would have given it a 2.5 if possible) The 5 star rating would have been for the following reasons: 1. [[HIGHLIGHT]]The office staff I dealt with when moving in, two of whom have since left, were wonderful and a part of the reason I chose to make PAS my home.[[ENDHIGHLIGHT]] 2. I enjoy the bi-weekly midweek "Wine Down" get-togethers along with other social events the property hosts. I have met a diverse and interesting group of tenants, a few of whom have become very close friends. 3. The aesthetic is appealing and the amenities, especially the pool table and swimming pool, are my go to places for relaxation. 4. [[HIGHLIGHT]]Staff members are friendly and maintenance workers competent.[[ENDHIGHLIGHT]] and 5. The brand new, beautifully appointed apartments are very appealing. However, recently the following annoying issues are occurring all too frequently, detracting from that 5 star rating: -The coffee machine is either out of coffee, or there aren't any cups for coffee. Almost daily I need to go to the office and ask them to replenish the coffee cups. I shouldn't have to do that in order to get a cup of coffee. Believe me, I enjoy bothering them as much as they enjoy being interrupted by me. Instead, someone on staff should be checking that cups are always available, and anticipating when more should be put out. Once when I asked why there wasn't any coffee, I was told "Sorry, but a lot of people have been drinking coffee". And I then asked why someone doesn't put more coffee in the machine and was told that no one on staff is allowed to refill it since it is supplied, replenished and serviced by an outside vendor, and if anything were to happen to the machine, they would be held responsible. Unfortunately, their service schedule wasn't keeping up with demand. -There are quite a number of people in the community that play pool, myself included, and since 2 pool cues broke a couple of months ago there's only one left for everyone to use. The pockets and one wall, at one end of the table, are loose. I let the office staff know and was told it would be reported.We were promised new pool sticks that were ordered 3 weeks ago, and we still haven't seen them. The pool table's sorry state remains the same. Some of the things I mentioned that I enjoyed about the community, like the lovely midweek get-togethers, are still enjoyable. [[HIGHLIGHT]]Unfortunately, I find that routinely having to ask for things that are supposed to be included in the paid for amenities, along with unfulfilled promises, has turned that original feeling of satisfaction into one of dissatisfaction.[[ENDHIGHLIGHT]]

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    5 days ago

    I have had a great experience living here. The management team is always helpful, and the maintenance staff fixes any issues very quickly.

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    7 days ago

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    8 months ago

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    10 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    Love the place but for the distance from most commercial places and establishments, they should really reduce the rental cost

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    3 years ago

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    The Falls Round Rock

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    (20 reviews)

    I do not understand the 2.4 rating of this complex, I just signed my 3rd lease. We have an…read moreexcellent staff in our office, and our maintenance is exceptional! I have never had a problem with the office employees, any questions or concerns are always answered politely and very quickly. Maintenence is exceptional, again I have always been responded to very quickly and politely. The grounds are kept beautifully and building upkeep is also a plus. I find I am very pleased living here.

    DO NOT MOVE HERE PLEASE!!!!!!! We are moving out in April and the only reason we didn't break the…read morelease is because of how expensive it is to do that. We have had so many issues with our AC and they do everything but replace it. Which I get it's expensive, but it's extremely annoying to have to continue to call maintenance and then they only show up sometimes. I called twice last week and no one responded or fixed the issue. We're getting close to the really hot temp days and I already know I'll be calling more often. We are going days with it being 80° in our apartment even though it's running and we are being charged but it's not cooling at all. I call during business hours and no one answers. We are so ready to leave and I highly recommend you don't live here. Next day update: my husband reached out to corporate to finally get some answers. Our AC was in fact not working. So they did not come out because they didn't want to do their job and we were right about it not working. They put in a portable unit and didn't communicate anything to us until after they came in our home and did that. We had also put in a service request for MOLD in the bathroom and they painted over it. DO NOT MOVE HERE. If you're already here, GET OUT.

    Park at Siena - apartments - Updated July 2026

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