If I could rate this company zero stars, I would. We found them on Craigslist under "Lupita's…read moreHouse Cleaning" and they offered a pretty extensive list of things that they clean for their move-out/move-in cleaning service. They were about $100 cheaper than other places and now I know why.
From the get-go this was a less than great experience. We had called them to ask about adding on window cleaning. We spoke with Lupita, who told us we could do that and said it was $6/window. Not five minutes after getting off the phone, we get a call from Dean, the owner, who says "I didn't tell you we'd do the windows." We explained that we understood and had called to ADD that service. He quoted me a total price of $250 for cleaning the house and the inside of the windows and the blinds.
I went back to the house after work, a day after they had finished, to check on how everything went and was less than impressed, to say the least. They left a long black mark on the carpet under the window in the master bedroom, they severely scratched the inside of the toilet bowl in the master bathroom, they scratched off parts of the white enamel on the stove top under the display panel and while the inside of the oven looked better than it did before they cleaned it, it was by no means as clean as it was when we moved in, and they left white cleaner residue on the area of the burner where the flame comes out. When we called to say something about it, Dean immediately got defensive, denied everything, and said that he has NEVER had a complaint in his 15 years of doing this. After what I saw, I highly doubt this to be true.
Maybe other people have had better experiences or maybe people just don't say anything, or maybe I have high standards, who knows.
We set up a time for him to come to the house to take a look at our issues and have them fixed. He agreed to come today at 5pm. We called him this morning to confirm and he said he was going to be in Chula Vista but that it should be ok. We called him back at 3pm and he said he was still in Chula Vista and would call us back. At 5:15 we still hadn't heard from him so we called him and he said he was in Chula Vista and couldn't pass up business for this and said he had a another call, and put us on hold. 10 minutes into being on hold I tried calling him from my phone and he didn't answer, and his voicemail said it wasn't set up. After being on hold for 15 minutes, he hangs up on us and then immediately calls my phone, thinking I'm a potential new customer. After telling him who I was, and mentioning that he hung up on us, he said he didn't hang up on us and that he doesn't have time for this bullsh*t and that he never caused any of the damage that we are accusing him of. I told him that I have before and after pictures and he said, "you have before and after pictures? That's good, but even if I were to come out there and see it I'm not going to do anything about it. Let's just take it to the courts I prefer to deal with this stuff that way anyway." And then hung up on me! So we called him back and he called us psycho and said that it's not his responsibility to clean up after slobs. Excuse me? You didn't perform the job you were PAID to perform. The baseboards were filthy, there were still cobwebs in the corners, the stove top looked better 2 weeks ago when I cleaned it before moving out, the blinds that I was charged an extra $100 to clean were still dusty. Even the carpet cleaning company that we hired commented on what a lousy job the company we hired to do a move out clean did. The landlord who came to do a pre-move out inspection even pointed things out that were blatantly obvious yet not done by the cleaning service. There was a sizeable area on one of the floor tiles in the bathroom that didn't get cleaned. I easily wiped it up with a damp paper towel, so I know it's not because it was stained or too hard to get up; it was missed, plain and simple.
When I tried to get his business name he said he has multiple. When I asked for his tax ID # he asked for my address of employment. He hung up on me multiple times and has flat out refused to come to the house but has threatened that someone will be at my place of business on Monday.
If you decide to go with this company, make sure to have your white gloves handy because if you don't do a thorough inspection before they leave, he won't take responsibility for it or come back and fix it.