TEC is very popular in my community. Couple that with the exceptional BBB rating and reviews, it was a no brainer for me to make the initial call for an estimate to have my roof replaced. Melvin was the rep I communicated with. He's very personable and through our conversations, it was evident that he possessed a vast knowledge and extensive experience in this space. He guided me through steps and set my expectation of what was to come. That was very helpful and removed much of my anxiety and stress. The paperwork process went smoothly. Now when everything was all lined up and ready for scheduling for the project, it was already late November, so weather conditions became a bit of a concern and we had to wait for weather to cooperate. Fortunately, rain stopped and temperature got above 40 degrees so we were able to schedule the project during the first week of December. Due to shortened daylight and the fact that there were quite a few unexpected rotted woods, the project took 1 and a half day to complete. Everything worked out well through completion. Thank you Melvin! I would highly recommend TEC for your roofing projects. read more

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We entrusted this company to handle repairs to the roof at my parents' home. The roof repair was completed, but we noticed damage to the siding, the gutters, and the flashing that wasn't there prior to now. When I made the company aware of the damages, they said that they would "take note of the situation" but refused to take responsibility or help with any repairs. I expected more from this company, unfortunately- we're left with more expensive repairs. Proceed with caution. read more

DO NOT use these guys, First they roofed OVER my vents. Then they made TWO appointments to come fix it, and they NEVER SHOWED OR CALLED either time. I am concerned about my safety in this house now. They are HORRIBLE. Using them was the WORST Decision of my entire life. read more

My recommendation would be to turn hail damage into your insurance and have a local contractor/company do the work. The process seemed easy at first but all repairs weren't done for the amount I was allotted. Extra repairs were done before complete approval by my insurance. I would have gone with a different company at this point. read more

Poor communication. Job took far too long. At no point in the process did I feel like a priority.

We worked with Steven to replace our roof, skylights and gutters after a hail storm. We had such a good experience that we decided to have them replace the siding as well. TEC did all the correspondence and negotiating with our insurance company and minimized our out of pocket expense. Very glad to have had the work done. read more

DON'T hire them. This is one of the worst companies I've ever dealt with. I bought a new roof in 2019. Had a leak in 2021 and then another in 2023. Despite a 10-year warranty and insurance claim from USAA that indicated they installed the roof improperly, they still have not taken responsibility for their poor workmanship. They provided zero value to my home, especially since the roof has leaked twice in less than 4 years. They've yet to remedy the leak and attorneys are now involved. I will post on every social media platform possible to ensure the word gets out about their poor quality of work and communication with paying customers. Pictures of the 2 separate leaks. DO NOT HIRE THIS COMPANY! read more

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We love our new roof! We worked with JT and he was extremely responsive and professional. Our new roof looks great and the whole team has been very helpful with any questions we had. Our home insurance approved our roof and JT handled the whole process with our insurance adjuster. I couldn't have asked for a better experience! read more

This company with its really good reviews has turned out to be a complete disappointment. We had hail damage from a storm in April. I called The Exterior Company (TEC) after receiving a flier and researching their reviews. Melvin responded promptly and started the relationship in a positive way. The home was inspected, the claim filed, and he was responsive to my calls with questions. Insurance company sent funds, but that created several weeks delay because the checks were not made out to the correct parties. That was resolved, and money sent to TEC. In this time the check was cashed, and strangely Melvin started ghosting me. No return calls when I would call to let him know the progress, I was making with getting payment reconciled with the insurance company. There was no follow up for several weeks. I would call, no call back. Finally, I called and had to leave a message stating I needed a follow up or I would take my business elsewhere. In steps Ken and he apologized profusely, made some snide references that Melvin had dropped the ball, and he would come in and save the day. I would be satisfied if it happened. Ken came out and spent at least 90 minutes climbing ladders looking things over. He suggested TEC call our insurance company and push for a whole roof replacement. I was ok with that. I gave him a couple of weeks and didn't have any update from Ken. I called my insurance company and there was no communication from TEC. I called Ken and told him I didn't want to wait any longer and to get the work started as originally planned. Ken sounded a bit uncertain but said he would run it by his production team. Let another week go by and no communication from Ken. At this point I was mad. It is now the end of October 2023, and the claim was filed in April 2023. Nothing is happening. Ken went on vacation for 2 weeks and never followed up with us. I called everyone in the company explaining in detail the problems and my frustration with nothing moving forward. The only response I received was an email from Ken's manager, James, asking how he could help and that he understood I was frustrated with no job being started. What a brilliant question. How could he help? So, in response I gave TEC two choices return the money or start the work as agreed when the estimate was completed. Ken texted me, couldn't call me, texted..stating TEC would be returning the insurance payment because the roof seemed to have deteriorated and they would be placed in a position of liability if they completed the work as originally agreed upon. The company representatives I have worked with misrepresented themselves. The reasoning to return the money is a lie. If there really was any deterioration it was because these people waited for 7 months to do anything. The simple solution would have been to contact the insurance company and update what needed to be done. I was reassured during the initial contact that this was something they were very good at. They never contacted my insurance company to ask for a roof replacement. They lied. Melvin and Ken are not to be trusted. The reputation that the company is so concerned about as stated on their website and social media sites is a joke. I'm happy to not do business with a company that lies to its customers. Review about their work are pretty good, but there are a fair amount of complaints similar to mine..shame on me for missing those. A reputable company would not have let things linger as they have. A reputable company would do the things that they said they would do. They probably do good work if it gets done, but in my case, it was a complete failure and waste of time. There is no excuse for the lack of communication, integrity, and lack of follow through. I signed their paperwork, and if I didn't pay they would come after me. If we both sign an agreement then we both abide by it and make changes mutually agreed upon. The insurance payment was returned to me but I had to ask for it. read more

The crew was very professional. They got me samples when requested. The process was easy and done in 2 days! Love the end product! read more

The Exterior Company - New roof from TEC - Roofing Near Me - Lancaster, Pennsylvania

they make making payments aggravating. Shane did a great job and was very friendly. roofers did a great job and cleaned our yard good too. I asked for a quote on gutters but once they got paid from the roof job they never got back to me on the gutter quote. read more

Our roof was damaged by hail. We hired The Exterior Company (TEC) to replace our roof in June 2019. After our roof was replaced, we noticed water damage on the ceiling and wall of our garage ,as well as, puddles of water on the floor after it rained. We also noticed water damage on the ceiling of one of our bedrooms. We have discussed these problems with TEC staff on numerous occasions. TEC has attempted to repair these problems several times with mIxed success. TEC has been unwilling to address the water damage caused by their faulty work. read more

The Exterior Company - Roofing Near Me - Lancaster, Pennsylvania

Brad Gillis was extremely responsive. He and his crew were on time and kept us informed all the way! They replaced our roof and 4 skylights in record time! They also replace any plywood that was out of compliance and now we have a very sound roof. There were no hidden costs and everything was seamless. We are very happy and we are happy to give TEC more references to our neighbors. People who drove by were admiring his work and they asked me for his number. Can't be happier with our decision! read more

They did my root two years ago. I had some shingles fall off and when I called for help they told me that I would need to call the shingle company. In other words "screw off" and don't bother us. Thanks Exterior Company. read more

All this company is is an insurance chaser. They will come to your home inspect your roof tell you that oh yeah definitely have storm damage and you can submit a claim to your insurance company. So the day the insurance company came out to inspect the roof with Pete who came out first didn't show up he sent two other guys to our home. Our insurance company disagreed that we needed an entire roof which was not right. All of the sudden because the insurance company wanted more things from TEC they weren't returning my calls my messages he told me that his boss told him he wasn't allowed to take any more customers for State Farm however, he would still continue to work with me so when I called Pete for help he wouldn't return my calls or answer my text messages!!! So once an insurance company becomes a little difficult they don't want to be bothered. So I in-turn canceled my claim put out of pocket money to fix my roof. I knew for sure that I wasn't going to useTEC! DO NOT USE THIS COMPANY. THEY ARE STORM CHASERS!!! read more

The company is disorganized, mismanaged,storm chasing joke. They passed my account around to 3 different project managers right up until the day of the appointment with my insurance company. When the time came to have the insurance company inspect my roof the Project Manager that showed up never saw my house, never looked at my file or knew what the first project manager saw damage wise. Which resulted in the adjuster steam rolling him and now I'm left with a damaged roof and an estimate to pay for it put of pocket. The only reason I called my insurance company is because TEC said there was damage...then when it comes time to meet the insurance company there is no damage?!? I am going to get the roof fixed but there is a snowball's chance in hell that TEC will be the company to do it. This company pays for good reviews so please do your self a favor and read the one star reviews first and you will see similar stories. read more

Stay clear of this company! it was a nightmare from beginning to end! I worked with jt . he was nonresponsive 90% of the time! there was no communication with stuff being delivered and or anything! after we got insurance approval we put a down payment down to get put on the building schedule over a month went by and we got ghosted no texts back and orcalls! I had to call the main office and complain and finally someone got back to me and we finally got put on the building schedule! we were told a build date for our main roof , that morning came and no one showed and or called us. so i reached out and they had to cancel do to car trouble. so they rescheduled it. it finally got done. then they scheduled to do our carport roof that day came no call or show i texted and called jt no response at all. my husband took a payed vacation day for that day to be home . he wasn't very happy they stood us up and never showed up! then they randomly showed up on a sunday to do our carport roof we never got called or notified that they were even coming! NO COMMUNICATION! they ordered to many shingles for our roof . the pallet of extra materials sat out front of our house for over a month in the street before they came to pick it up. and thats because i had to hound them to do so! we had to hound them to have anything done ! I would never recommend this company to anyone! this was supposed to be a wonderful experience and turned out to be the worst! i only gave this company 1 star because our roofs look great! its not the works doing the job its the people running things. This company loves to give one excuse after another! stay clear! read more

DO NOT USE THIS COMPANY. I REPEAT, DO NOT USE THIS COMPANY even if they are the last exterior company on this earth. If I could give negative stars, I absolutely would. If you use this company, I guarantee something will go wrong with your project and they will not care about the client and will do what's best for their business to save their own asses. They are unorganized, dishonest, and unprofessional. We have tried to be understanding throughout our entire hell of a project, but when they put up the wrong siding and refuse to fix - that's where I draw the line. It should not matter if it's an insurance claim or whether you are paying out of your pocket. JAMES DIFFENDERFER basically told us we should be happy that we got 'free' siding (because it's an insurance claim). JAMES also told us that we weren't clear in communicating which siding we wanted. I don't know how much more clear we could have gotten. We said exactly what was in the damn sample book. We sent this information to them twice and never received a formal quote, which my husband asked for countless times. JAMES is trying to put this mistake back on the customer, which is ABSURD. You're mistake, you fix it. Period. The corporate dynamics of this business is truly disappointing. I will make this my job to keep posting negative reviews because they do not deserve the business of our community. I would never want anyone to have to go through this or be treated like this. read more

We recently had our roof and gutters replaced after hail damage and are extremely pleased. JT was great to work with and very helpful and responsive. He had to do some extra work to help with our skylight and to make sure they were prepared and all worked out great. We are very happy how all turned out and would recommend TEC to others. read more

Everything went smoothly working with JT , our point person. Up to the time we actually had our roof worked on, he was very responsive to our inquiries (even though on some days he was away on vacation), which really helped my wife and I be put at ease. He prepared us thoroughly for installation day. His crew that installed the roof was very professional and respected our property. They cleaned up nicely after as promised. The finished roof is done and is beautiful. So glad we went with TEC to replace our hail damaged roof! read more

I can't say enough positive things about TEC and their stellar employee, Mat. He really went to bat for us and honestly went above and beyond the call. Our house in Coopersburg had been impacted by hail damage which damaged the siding and roof on our house and free standing garage. Mat worked with our insurance company directly - they also tried to pull a few fast ones which Mat caught and made sure they didn't get away with. He was able to provide evidence and support that made it honestly impossible for them to not approve our claim. We ended up getting a brand new roof on both our house and garage as well as new siding on both our house and garage! The cherry on top was that the workers did a great job, completed the project in great timing and without any corners cut or issues. Our house has a beautiful new roof and siding and I will absolutely work with TEC again. It was an absolute pleasure working with Mat and the TEC team! read more

Poor communication and disorganized. One good thing is that the quality of work is appropriate.

TEC was courteous & customer focus until we signed the contract with a deposit. Then TEC became non responsive. It took many emails & calls over a month to schedule our roofing job. A partial pallet of roofing material was left in my driveway for three weeks. We have emailed TEC numerous times requesting removal. TEC has made many unkept promises to remove their material. We plan have the material disposed of at TEC's expense. read more

Our roof was damaged due to hail, the process was extremely frustrating... except for ETHAN JEDNAT and The Exterior Company. Ethan walked us through the entire process and was very patient with all the inspections and insurance issues. On the day that TEC scheduled to remove the old roof and replace it, Ethan was there 1st thing and stayed through most of the very long day, making sure my wife and i understood every process and answering all questions. In 2 days TEC had removed and installed a new roof on our home, Gazebo and Shop. 2 very long days, but just two days. The new roof looks fantastic, and cant imagine going through this process with out Ethan Jednat and TEC. Thanks to all. read more

I worked with Evan Lysczek from start to finish. TEC helped me get my roof replaced quickly and advocated on my behalf with my homeowner's insurance company. My roof was fairly complex and the 6 person crew had it done in 2 days - exactly as they had estimated even with a rain delay the second day. When they were finished, it was like they were never there - I was impressed with the amount of effort to get all the bits of the old roof out of my landscaping, and not a single nail to be found anywhere. I am very happy with the job these guys did! read more

I had a couple shingles blown off my roof in the late fall. I called TEC. Andrew from TEC returned my call and immediately mentioned insurance covering the cost. When Andrew came to inspect my roof he started talking about total roof replacement and getting insurance to cover hail damage since there had been hail storms in the past year in the area. I told him I only wanted the shingles repaired since I was told when I bought the house in 2017 the roof was less than 10 years old. He went on my roof and said yes I had hail damage and can file for insurance for a total roof replacement! I believed him at that point. Well a couple months later (it was winter) I finally had an in insurance adjuster inspect the roof. He found no hail damage and I never heard from Andrew from TEC again even when I emailed him. I ended up using Bachman who repaired the roof and never led me down the path of total roof replacement. Beware of TEC! Insurance scammers. read more

I'm very pleased with TEC's quick and professional work! We had hail and wind damage to our roof and JD, the project manager was an advocate for us during our interaction with the insurance company. JD stopped out and went over the whole process and options with us and was nothing but helpful. His team put the roof on in just one day and did a great job cleaning up after themselves. Very happy with their work. Thank you!! read more

Let me start by stating that my wife and I couldn't be happier with the great work that TEC did on our house as a result of the May 2019 hail storm. However, I have to say that this didn't come easy. Unfortunately, my original TEC rep got himself fired. Young, ambitious, nice kid, but certainly a bit immature for what he was taking on. For a couple months, I felt abandoned as the company apparently didn't have enough sales coverage to absorb the newly created accounts that my original rep left behind. Months of frustration and phone calls, finally led their rep, Michael Lazorik, trying to pick up the pieces where TEC dropped the ball on me. By this point their production was so busy and behind schedule that it took until October just to get the roof replaced. I really didn't want any work done during the winter so I didn't follow up again until April 2020. I then contacted Michael about prioritizing my siding and gutter job since it has been so long since the claim was finalized with TEC and my insurance company. He got right to it ! Fortunately, Michael changed everything that I thought was going wrong. In hindsight, I truly couldn't imagine a better representative to manage this difficult situation and our home repairs. #1 - Michael is an excellent listener. #2 - he has integrity and follows through with everything that we talked about. He certainly took 100% accountability for my house and aggressively pushed for moving all aspects of the build along. When the work was finally completed, Michael was right there walking the perimeter of the house and inspecting all of the work and making sure it meets my approval. We found a few small issues to correct and he had his crews back at my house within a couple days making things perfect. The only reason that I couldn't give a 5 star rating is for the extreme frustration that I went thru when this process started and my first account rep left the company and TEC had no one to cover my account. Eventually Michael took over and I couldn't say enough about the way that he took a difficult situation and an upset customer and made it all work out. Thank you Michael ! read more

We recently had our roof and siding replaced by Tec after suffering damage from a severe hail storm. The project manager, Joe, was professional and did a great job of taking us through the process. He worked directly with our insurance company making things simple for us. He was extremely responsive and knowledgeable, helping us put in the initial claim and even a supplemental claim when additional damage was located. When the time came to complete the work, the TEC team worked quickly and did a fantastic job. Our 70 year house looks brand new thanks to Tec. We highly recommend them to anyone requiring similar exterior work. read more

I live in a rowhome in Lancaster. TEC was hired to do work on my neighbor's roof. The workers put their ladder on my roof to avoid crushing my neighbor's awning. They didn't ask permission. Then they came back the next day and did it again. I went out to talk to them, but they didn't speak English. They moved the ladder, so must have understood that I wouldn't have wanted it there. Later, I saw a truck idling out front. I informed the man inside of what had happened. He made excuses. I told him that I'm liable for injuries that happen on my property, even in the case of trespassing. He admitted that he knew that this was true. I told him that my permission should have been asked for first. He agreed and said "I'm not perfect." That's for certain. Next time, consider using unmarked vehicles or conducting your business more considerately. read more

The reviews are in and the consensus is right ... Blake and Pete are two of the worst manager's around. They have no problem wasting your time. They are MIA when it counts... unreliable ... never respond to email or text. The worst service I have seen around. read more

We just had our roof done by TEC the exterior company and we could not be happier. It took one full day and the crew worked tirelessly and professionally. Project Manager Ryan was onsite throughout the day and came back the next day to make sure everything was perfect. You will not be disappointed with their work. read more

Excellent Company! My whole roof was covered by insurance and TEC replaced it in one day! The cleanup was great and my project manager took care of everything! I would recommend to anyone! read more

I had a great experience with TEC. I had my roof replaced due to hail damage. Robbie, our project manager, is very knowledgeable and very responsive. He helped me through the process and made it very easy for me. He came out and did a free inspection, finding the damage, then when I did file the claim with my insurance company, he made sure he was at my home to meet with the adjuster to ensure my insurance company found all the damage. This helped a great deal with making sure my policy would provide coverage for my whole roof. Some of my neighbors had their insurance adjuster come out without their contractor present and either got denied, or partial roof replacements paid for by their insurance company. I highly recommend The Exterior Company. read more

So, TEC did my roof over 2 weeks ago and I'm still waiting for problems they caused to be resolved. Several smaller things, some of which they've handled appropriately, but a major problem still flapping in the wind. We had pre-existing Gutter Helmet on half of our house (GH is a water drainage system designed to improve how water gets from the roof into the gutters and keeps the leaves and debris out) - good system, was working well for us. They damaged all of it during the roof job. They made a half-assed attempt to put it back on but it's ruined and looks like hell. Better yet, when it rains none of the water from half our roof goes in the gutters anymore. Now there's standing water all around the place during and after rainstorms. The guy who sold the roof job to me has noped out and nobody at TEC has acknowledged my problem, returned my emails, or proposed any resolution for 2 WEEKS. I have lots of pics from before the job, during, and after documenting the mess that I have now. Just ask and I'll share. The best one is the thunderstorm video showing the water going EVERYWHERE around my house. read more

The Exterior Company - Gutter Helmet (non-functioning) after TEC roof job - Roofing Near Me - Lancaster, Pennsylvania

These are the guys that flooded our area with lawn signs after a recent hail storm. My mom scheduled with them and did not hear a word for over three months. She cancelled the check she gave them after this time and told the second rep that she did not want to give them her business. I guess the first guy quit and they didn't let us know. Then the rep has a dumpster sent in and says the work will be done the following week. Too late. Now three months later she gets a bill for $1700. The bill has a due date of 2/25 but it gets to her mailbox on 3/4. Heather at headquarters just keeps repeating that this is a standard procedure and she had 3 days to cancel without penalty. Don't ever use this company. read more

Started off like everything was going to be great. Its now been over a month and no word. Contact the gentlemen that came out to do the initial estimate/inspection, when he finally gets back to me he says there is a dispute with the insurance company. Funny thing is I already received a check from my insurance company. Caught him in a few lies while on the phone with him. Roof is still not done and he has no idea when it might get replaced. Hoping the roofing crew is better then the estimator! read more

JT was very easy to deal with. large crew was sent to replace our large roof and they were hard-working and very clean. would definitely recommend. read more

My experience with the Manager/Salesman that handled my roof replacement, Yosef was completely unreal. A real fast talking salesman, this one. He tells you all of these great ways (including writing a positive review for the company) to receive discounts. Also promising referral checks, which you will NEVER receive. I was told months ago my referral checks were in the mail, (another lie) never received them. OK, fine no problem. But once your job is completed and you have concerns about your roof; thing that were supposedly replaced but were not replaced; just worked around the old material, forget about him returning your call. You might as well just hire another company with. Yosef spoke to me as if I were simple minded and did not have valid concerns. If I pay for a full roof replacement then I expect everything to be replaced and not be told it's cosmetic. So sorry I referred so many of my neighbors to this company. Now they are sharing in the same feelings of disappointment. Wishing we would have gone with Long Fence as two of our other neighbors decided to do. Their experience was great! I should have gone with my my first impression not to go with this company. Lesson learned. I would NOT recommend this company. read more

We had the misfortune of contracting TEC because they are storm chasers and pounce on primarily people that have hail damage. We got a sales rep, James, and he convinced my husband, but not me, that we would have to get new skylights because they couldn't get the flashing for our existing skylights. I knew he was not telling the truth, however, my husband chose to go with them anyway. We were not home when the roofers came. My mother-in-law was dying and in fact did pass the next day. When I got home the roofers had put in the wrong size skylights and because they were too big, they literally chopped the openings, to make them fit. The roofers told me they didn't know what to do so they called the owners who told them to just make them fit. So when they did that of course the drywall was ALL over my family room and everything in it. I called the owners repeatedly and they did nothing. It cost us $2,000 to get the roof and skylights repaired. We gave them their cheap skylights back and had our old ones put back in. So we did not pay them until they took us to court. Apparently the judge did not care about our side at all so he made no allowances for the repairs, the clean up or the damage they did to our shrubs. We had pictures, numerous text messages and none of that mattered. But you know what did matter? In the last two weeks, two people contacted me through other contacts and told me TEC had given them estimates and they wanted to know if we felt like they should go with TEC. Guess what my answer was!!! So we may have lost the battle, but we won the war because I will make it a point to let anyone I know who needs a roof to NOT USE TEC. read more