Ever since I reached out for more information on this complex and Christiny called me back...just…read morewow she is an angel sent from heaven. She made my last min move and all the questions I had seem so easy and fast to accomplish. She was my personal shopper honestly. Christiny was able to make an appointment to tour the actual apartment I was going to get within a week. All the paper work was organized and sent right away. She took all the stress out of it for me and really made me feel like I was speaking and venting with a friend. This community is so warm and family oriented, I never want to leave. Both my child and dog love it here.

If you're looking for someone who redefines what it means to deliver top-tier customer service,…read morelook no further than Karla. From the moment I first spoke with her, she was professional, kind, and incredibly knowledgeable. She made what is often a stressful process--finding and leasing an apartment--feel smooth, straightforward, and even enjoyable. Karla took the time to listen to exactly what I was looking for and matched me with the perfect unit. She answered all of my questions promptly and clearly, and she followed up at every step without ever being pushy. Her attention to detail and genuine care for her clients are unmatched. It honestly felt like she was more excited than I was when everything was finalized! You can tell Karla truly loves what she does, and it shows in the way she treats people. She's not just a leasing assistant--she's a total rockstar and an absolute asset to her team. If every leasing experience were like this, apartment hunting would be a dream. Thank you, Karla, for making this such a positive and memorable experience. You're amazing!

Overall, Eaves at Fair Lakes is a pretty good place to live. First, I'll list the pros, then a list…read moreof things that quite good enough to be pros - but not so bad I would put them on the cons list, then the cons. PROS: 1. The area in which these apartments are located is gorgeous. Fair Lakes is a heavily wooded area, well-manicured, and clean. 2. Convenience. Just about every kind of retail store, restaurant, dry cleaners, and fast are close enough to walk to, but not visible from the apartment complex. This is one of the primary considerations for deciding to live at Eaves, Fair Lakes. 3. The grounds of the property are always kept in excellent shape. This is an Avalon property, and they care enough to spend a lot of money on landscaping - plenty of flowers and loads of trees and shrubbery. The landscaping staff is excellent. The grass is always mowed, they pick up the leaves in autumn, and in season, keep the place colorful with flowers. 4. Amenities. Volleyball court, tennis courts, a playground, a car wash area, a swimming pool, and a small workout room complete with a weight machine, ellipticals, stationary bikes, and treadmills. 5. Eaves/Avalon is dog-friendly. Yes, you pay a pet fee, but you get, doggie bag stations all over the place, and fields for your dog to run and play in. 4. Parking. Eaves offers carports (protects from blazing sun and snow - for a reasonable fee), but there is plenty of parking on the grounds. No matter how late you get home, you'll never have to walk far enough to your front door to be inconvenienced. 5. The best maintenance staff I've ever seen anywhere. They are fast, responsive, very good at what they do, and - they make you feel like you matter and very well taken care of. They are friendly and considerate. But most of all, they keep their word. If they commit to doing work in your apartment, they do the job well and within expected time frames. Pedro and Larry are a pleasure to deal with, and their can-do customer service is one of the big plusses to living here at Eaves. NEITHER BAD NOR GOOD (BUT STUFF YOU MAY WANT TO CONSIDER BEFORE YOU DECIDE TO LIVE HERE). These are fairly old apartments. For the past few months, construction folks have been repairing just about every building the complex. On the good side, you know they care enough to keep the structures in good repair. On the downside, noise (if they are working on your building, you can almost forget about teleworking), and the construction guys seem to take forever to get the job done. It is almost like they've become a permanent fixture here. This Christmas, my back door was taped off like it was a crime scene. Enough said about that. Amazon Drop Off Boxes. These are great when the delivery guys are competent. Too often, they are not. I have had more packages show up late, delivered to the wrong address, or not show up at all, only since moving here. If you don't get a lot of packages, don't worry about it. Overall, Eaves at Fair Lakes is a pretty good place to live. First, I'll list the pros, then a list of things that quite good enough to be pros - but not so bad I would put them on the cons list, then the cons. PROS: 1. The area in which these apartments are located is gorgeous. Fair Lakes is a heavily wooded area, well-manicured, and clean. 2. Convenience. Just about every kind of retail store, restaurant, dry cleaners, and fast joints are close enough to walk to, but not visible from the apartment complex. This is one of the main considerations for deciding to live at Eaves, Fair Lakes. 3. The grounds of the property are always kept in excellent shape. This is an Avalon property, and they care enough to spend a lot of money on landscaping - plenty of flowers and loads of trees and shrubbery. The landscaping staff is excellent. The grass is always mowed, they pick up the leaves in autumn, and during season, keep the place colorful with flowers. Amenities. Volleyball court, tennis courts, a playground, a car wash area, a swimming pool, and a small workout room complete with a weight machine, ellipticals, stationary bikes, and treadmills. 4. Eaves/Avalon is dog-friendly. Yes, you a pet fee, but you get, doggie bag stations all over the place, and fields for your dog to run and play in. 4. Parking. Eaves offers carports (protects from blazing sun and snow - for a reasonable fee), but there is plenty of parking on the grounds. No matter how late you get home, you'll never have to walk far enough to your front door to be inconvenienced. 5. The best maintenance staff I've ever seen anywhere. They are fast, responsive, very good at what they do, and - they make you feel like you matter and very well taken care of. They are friendly and considerate. But most of all, they keep their word. If they commit to doing work in your apartment, they do the job well and within expected time frames. Pedro and Larry are a pleasure to deal with, and their can-do customer service is one of the big plusses too.

My husband and I came here to look for a place to live. We were warmly greeted by Allison. She…read moregave us a tour of the place and potential apartment.. and we loved the place. After reading lots of other Yelp reviews, we knew this would be the place to be. Location - Nestled inside a nice neighborhood-like community, no apartment feel. You have your Fair Lakes shopping right by you (Wal-Mart, Target, World Market, BJ's, Whole Foods.. etc..) and also restaurants (Guapos, Chipotle, Italian restaurant, Noodles and Co, Blue Iguana for brunch, 31 Baskin Robbins.. etc..). Apartment features - I liked how they have a playground for the kiddos, basket ball court, tennis court, car vacuum for community use, community center can be rented for $250 - grilling is included, workout facility looks clean.. Prices - For now, its reasonable! Cons - Only thing is they will not hold the place for future move-ins if you want to put a deposit down, no elevators, and not a gated community. All in all, despite the cons, I like it looks secluded, and its a good neighborhood like feel to the place.

The appreciation Valentine's event was so special. I really appreciate the maintenance team, the…read morebearcat driver and whoever's else helps every winter in clearing the snow and ice. The whole lakeside team, leasing office and the maintenance team are A plus that's why I keep renewing my lease since 2016! I've always lived in apartments since I was 17 years old and this is the best yet!!

Lived here for two years and the first couple months were fantastic. The amenities are decent and…read morethe outdoor grounds are beautiful however that's where the pros of this place end. Maintenance issues: since moving in our washer had flooded the entire bathroom 4 of 5 times and stopped working mid cycle so many times they had to give us a new one after about a year and a half of being there. The new dryer they gave us began smoking and almost caught fire on one occasion. Our roof in the bathroom leaked during a rainstorm which they told me was due to the vents on the outside not being properly maintained. We had a huge hole in our ceiling due to our upstairs neighbors which they couldn't fix for days due to the upstairs neighbors having an extra lock and refusing to open the door. We had so much water damage that caused mold all over the apartment because they just patched it up without actually fixing the moisture. UNSAFE- there was all types of sketchy people hanging around, people got their cars broken into, packages stolen, drug deals happening out in the open. I had to call the police several times on my neighbors for getting into domestic fights at all hours of the morning with a female screaming for help. After i brought this along with the other excessive noise concerns management did absolutely nothing. The "courtesy" officer is a joke and does not enforce noise at all. There was multiple times when many police were called to the complex one time an officer told me there was someone with a rifle threatening someone in their apartment For the price they're asking the apartments are ridiculously old and run down. There are MUCH better apartments for less money within ten minutes of here . Don't waste your money here

Do you enjoy not being able to flush your toilets normally without them clogging up and flooding?…read moreThen certainly rent here. The toilets are cheap, and the building's pipes are permanently clogged up. Do you enjoy being trapped into long term leases with two months notice required to vacate? Then certainly rent here. Camden's leasing structure is designed to make it as hard as possible for you to leave. Good luck buying a house; Camden doesn't care about you, they just want to milk you for as much money as possible for as long as possible. EVEN if you've lived there a long time. Do you enjoy using an app to enter your building, an app that doesn't always work due to shoddy cell reception? Then certainly rent here. Good luck receiving phone calls if you live on the first floor; you'll miss about half your calls. There are better, newer rental options popping up all over the area with less predatory leasing and higher quality.

The leasing office and maintenance staff are very responsive and great to include weekly emails on…read moreevents and food trucks that come to the community. The grounds and complex are well maintained. I enjoy having a pet friendly community. I feel very secure and safe. The location is ideal and i enjoy my time here so far.

Gorgeous resort property and wonderful staff and super helpful to all in the building all around!read more

The Harrison is a great place to live. The staff and tenants are all great, it's a good environment…read morefor all ages. The events they have are all fun and exciting. Shaneik is our event coordinator, she's the best and makes this place light up. P.S. still deciding the flower girl situation.

I've been living at Passport Apartments since March 2023. Not only was the rental process easy and…read morehassle free, they worked with me on every corner! The staff (you know who you are) are amazing!! This is a wonderful place that has everything to offer! I love the staff, apartment, amenities (workout gym, pool, common space, lounge, events like Wine-down Wednesday, home automation, mobile alert package delivery, and more), convenience, and covered reserved-space parking. Everything is so easy, neat, quiet, clean, and very safe. Absolutely recommend this place 100%! I chose a single bedroom unit overlooking the pool and common areas. So nice! I really enjoyed sipping a glass of wine from my balcony on peaceful evenings, and even more so from the top floor open-space lounge overlooking Herndon towards Dulles airport. Great place to hang out with friends and just relax. Some feel the price is a bit high. However, I shopped around and Passport Apartments hands-down is THE BEST deal you will find for a luxury apartment in Herndon! I can't recommend it enough - you will love it! PS: Tell them Mark sent you!

I've lived at Passport for two years and genuinely love the apartment layouts and community spaces,…read morebut the management and service have declined so much that it overshadows everything good about living here. The most persistent issue is the garage, which has been broken for over six months with no permanent fix. I pay for a reserved covered parking space and one night at 11pm with a snowstorm on the way I came home to find someone parked in my spot with nowhere else to go. The leasing office did nothing and when I pushed back they claimed there was no towing enforcement. I called the towing company myself and they confirmed enforcement exists and that the leasing office simply has to make the call. They never did. My neighbor had the exact same issue and the unauthorized car sat there for over a week with no action taken. When we transferred to a new unit in March the apartment was delivered in appalling condition. Painted over hair on the walls, filthy cabinets, clogged sinks and drains, dirty windows and an unadjusted laundry room door. When we raised the issue we were told that is exactly why residents are not allowed to see units before move in, which is honestly not an acceptable response. They eventually offered a gift card but that does not erase the fact that we had to clean and fix someone else's mess ourselves. Having worked in property management myself I was genuinely shocked by what we walked into. To make matters worse the fire alarm goes off frequently in the middle of the night, often around 3am, making it nearly impossible to get any rest. If you have pets this is especially hard on them and it happens often enough that it has become a serious quality of life issue. On top of all this the communication is a real problem. Emails go ignored for weeks even when the issue is urgent like incorrect charges or maintenance reschedules. A newer leasing staff member has an attitude every time I come in and when I asked about reserving a community space three weeks ago I still have not heard back. It is disappointing because this place has so much potential. The spaces are beautiful but the service makes it very hard to recommend.​​​​​​​​​​​​​​​​

I never write reviews. I have always thought it was better to let managers know of an issue so it…read morecould be resolved instead of spending my time writing reviews. However, The employees of this apartment complex do not care or listens to customer requests or needs. They have a high disregard for clientele sentiment. Everyone in the leasing office as well as the management team are all in the same boat. They have their own team and customers are not in it. It is very sad.

We just move here about a week ago, and some things happened. It was beyond their control, but…read moreColin Spears rectified the problem, and even ordered pizza for us, as a token of appreciation for our understanding. So far, they have been VERY responsive with everything on regards to our apartment. Any concern we have they have fixed it asap. I am hopeful that things will only get better. When Colin is not available, Patrick was able to help us also.

I have lived here for about 2 1/2- 3 years and I have really enjoyed it! Maintenance responds…read morequickly to any requests submitted, the neighborhood is nice, quiet, and clean. There is a great walking trail right behind the complex that I have made great use of. The units are very spacious. The leasing office staff are very nice and helpful- specifically Erika who has handled both of my leases and all of my questions over the years. She is awesome! Although I am moving out, I would definitely recommend this place to anyone who asks.

Erica is so sweet and always is easy to talk to and tries to work with you for the best deals!read more

I was very critical of the previous staff. However, the new team has made great strides in turning…read morethis beautiful complex around. The Apartment Manager Taylor and her team are a breath of fresh air.

Taylor the property manager is a liar and will try to scam you out of your money. She is incredibly…read moreRUDE and UNPROFESSIONAL, she should be fired. They also treat their employees like sh1t. She loses her temper and can't control her little emotions because she's too busy trying to sell their busted apartments for triple what it should be. Live somewhere else where the utilities will work!!!