If you look at their website, they say call us for pricing. They list all these logos of different brands that they carry, so I decided to call them to find our more info. Don't waste your time. Encountered a very rude male on the phone. First, they don't carry a lot of the brands that they list on their website. I asked him about several brands and he didn't carry any of them. For example, I asked him about Shaw carpets, the largest manufacturer of carpets in the US. He doesn't carry it even though the brand is plastered all over on his website. Within this entire 1 minute conversation he got sick and tired of me inquiring for flooring that he said he didn't carry anything. Basically hung up on me. What a waste of time. If you can't even show interest for a customer inquiry here, I wouldn't fathom how bad it is if you actually purchase from these people. Would never let these guys close to my home. read more

I am very happy with my new kitchen cabinets!!! I got the special they were advertising. I got a maple color wood and upgraded to the easy gliding drawers. The special did not allow me to pick out the granite but the granite I got was amazing and looks fantastic in the kitchen! I went in about a year before my purchase. I looked around and Ali walked me through my options. He was friendly and it was that memory that stayed with me when I was finally ready to do the cabinets. When I was finally ready to go, I set up an appointment and sat with Ali for about an hour deciding on all the details. I had plans for the kitchen from Home Depot, so they were able to use those as a guide. From start to finish, it took about 1.5 weeks. Memorial day was smack in the middle of my delivery so it took a bit longer to complete. Also, the condo I live in has never been upgraded, so we found a bit of rotted wood that I wanted to replace and I decided late in the game that I wanted a new sink. The first day Sergio came in and took down all the cabinets BY HIMSELF! He was absolutely amazing. He worked very hard and didn't take many breaks. I offered him water and pizza but he took some water and then worked until they were all out- IN ONE DAY! The second day we had to get the wood fixed up and we had to let that dry before they could proceed. When Sergio came back he had a helper and together they worked another long day and installed all the cabinets in 2 days. It was pretty amazing to watch them work. They were both very professional and always kept me in the loop with what was going on. They always asked me about choices and constantly reassured me that they wanted to make sure I was absolutely happy. As a female, its often hard to get contractors to do that! I got 3 estimates prior to settling on The Floor Center. KWW Kitchen Cabinets IGNORED ME. I find that contractors will often overlook me and go straight to the male I am with. I was starting to feel really disgruntled with the whole process. When I expressed my concerns to the Floor Center, the owner came out and spoke with me about his take on customer service. I felt that he was genuine and he lived up to his promise (sorry I forgot his name!) and Ali was great. I decided on a new sink- but the sink I purchased didn't fit- so I had to take it back. I was stuck with what I was going to do but they also have a selection of sinks and they had one very similar to the one I wanted! It took a day or two to come in but the sink looks exactly how I envisioned it! I was a little nervous about letting them choose the color granite for me but the special was as such. In the end, I am very happy with the granite color. It's a little darker than my wood and its solid. My kitchen is not very big and the remodel gives me a lot more space and functionality. I absolutely love the easy glide drawers. I recommend them to everyone! I love everything about my new kitchen. read more

Customer services is wonderful!! I was in need of some flooring to match flooring that was put in 7 years ago. The Floor Center was the only store in the area that was willing to source the product for me. I have since gone back to Ami for flooring for my living room. He is great to work with and will go out of his way to make things happen! read more

The floor center put engineered Bamboo floors into all 4 bedrooms of my new house. They had only 1 week to do it, and their installer worked non-stop for 4 days to get it done. They came in on-time and on-budget, and delivered exactly what I wanted. They had a wide selection of floors to choose from, and helped me pick exactly what I needed. I'd use them again. read more

When it comes to quality and honesty!!!!!! this is the place to go. Still in business with 27 years exp......knock on wood. I was really pleased that the employees match prices and beat them for the same brand stuff I love the selection......ami the supervisor says they even do construction....santa clara location has wonderful cabinet.cermaic.tiles.carpet hardwood.selections!!!!!!!!!!! wow!! I shopped around and the floor center beat the price of all other stores with an extra discount!!!!!!!!! free estimates!!! with me...I got 3 bathrooms and one kitchen done with granite and cherry cabinets.wonderful with fast service......I will be back for sure!! The stevens creek location has much more selection including kitchen and bath and more marble, tiles, etc. read more

Our real estate team has used Ami from the Floor Center as our go to flooring guy for years. We continue to be impressed by their timeliness, accuracy, and professionalism. Ami is our main contact and we cant say enough good things about him! The Floor Center is our #1 choice. Highly Recommend! read more

We had a great experience with The Floor Center and Ami, and we love our new hardwood flooring! Ami worked closely with us through the process of selecting, ordering and installing our hardwood flooring. He listened to our many requirements for hardwood flooring including hardness, scratch resistance, color, wood type and price. After looking at many samples and bringing many home, I realized that finding flooring that my husband and I were both really excited about wasn't proving to be as easy as I had originally thought. We really liked Ami and knew that we wanted to work with him, but there was still the question of finding a hardwood flooring out there that met all of our requirements and that we loved. The next time we visited The Floor Center, Ami suggested a hardwood flooring which was perfect! We opted for solid hardwood because it was less expensive than engineered hardwood. The solid hardwood was a special order item. When the manufacturing time turned out to be more than double what the manufacturer originally told Ami, he negotiated to get us the engineered hardwood which was in stock for the same price! We were also very happy with Herand Minasian, Ami's flooring installer. Our project included installing hardwood flooring in our kitchen, dining room, living room, three landings and 28 stairs. Our stairs were not plumb and Herand spent a lot of time making sure the stairs were just right. He also pointed out that our dishwasher had a small leak, which we wouldn't have known otherwise, because he wanted to make sure water from the dishwasher didn't get on the new hardwood flooring. It became clear that Herand really takes pride in his work and is a true craftsman. This was a true collaboration and we are grateful that we came across The Floor Center, Ami and Herand. We plan to remodel our kitchen next year and we will definitely ask Ami to bid on our next project. read more

Beware of hidden costs, tons of them. Our initial quote was on par with other shops, until the job started...any fix not included in the contract was 2-4x avg market price and they just kept coming. Good subcontractors that did decent work, but the owner runs the show and has integrity issues. Overall it was a horrendous experience, I would never use them again, not even to fix the stuff they didn't do right. read more

Horrible sloppy unprofessional service. Avoid, avoid, avoid. Had to pay "delivery" charges for tile, but ended up having to drive up the peninsula to their distributor to pick up the tile myself to stay on schedule. They screwed up the paperwork so the distributor loaded the wrong amount of tile into my car, which I rushed to the job site to have my contractor unload & install. Found out later that the distributor had given us too many pieces of tile, as there was too much leftover after the install. Things turned rather ugly here: we received several disturbing and threatening phone calls and messages from The Floor Center store to return the extra pieces of tile. No apologies for their mistakes and the added inconvenience, just accusations and threats. Being honest people, we rounded up the unused pieces of tile from the job site and dropped these off at the store. Throughout this episode they were rude and completely unprofessional. There are plenty of other stores in the area that sell the same product lines that are far more professional (and a few we've found that have more competitive prices and lead times). Absolutely no reason to shop here. read more

Contacted this business as their website says they stock a brand of engineered hardwood I needed to match pre-existing floors in a large home reno. Received the rudest, gruffest greeting on the phone and was hung up on before I was able to ask any questions. If this type of customer service is what is offered prior to purchase, good luck getting any help if you have issues with their products after buying. My advice? Stay away... Stay far,far away! read more

They appear to be closed? Have been trying to call and visit this store several times over the last few weeks and they are always shut up tight and only voicemail on their phone line. I talked to someone there a month ago and really liked them so I've been trying to go back. Disappointed! read more

Never buy from them. Most unprofessional. They did not deliver my cabinets as they promised.