This is a wonderful, quiet inn where weary travelers can rest in a modern, immaculate setting. We…read morestopped on our way to NC to visit family for one night. It is self-entry, so no need to encounter folks on your way in. The suites are located in the back building. Although the walls/ceilings are a little thin, we heard very little during our stay. What a spotless bathroom! The lobby/foyer area of the suite building was nice and there was a coffee maker for you to help yourself. One little minor complaint would be the foam mattress isn't exactly my favorite, but it was very clean and I'm sure won't be a problem for most. But I slept okay, so I won't let it affect the rating. It is also an event space, and the serene countryside would be a perfect backdrop for a wedding. We will return again and I hope to find another quiet, clean, and pleasant stay.

From the owner: The Shenandoah Valley's premiere venue for weddings, luxury accommodations and special events,…read moresmall and large. Nestled on 12 acres with spectacular pastoral and mountain views, Batten Green offers three perfectly appointed guest spaces: the historic Manor House, the 8-room Millstone Lodge and the quaint Cranbrook Cottage. While tucked away in seclusion amongst gorgeous rolling hills, we are perfectly positioned just minutes away from the exciting downtown Staunton and centrally located to Skyline Drive, the Blue Ridge Parkway and the cities of Charlottesville, Harrisonburg and Lexington. Whether you're a party of two or two hundred, let Batten Green help create memories for you that will last a lifetime.

We made a last-minute reservation at The Blackburn, hoping for a standard queen room, we actually…read moregot a cozy queen. It's cozy alright. Rooms were very clean. Nicely renovated. Bed was comfy. I appreciate the mini fridge in the room. Plenty of outlets for phones and such. I'd stay here again.

This was my first and last stay at the Blackburn Inn. I have travelled extensively globally, and…read morethis organization does not meet basic customer service standards. I had ongoing issues with my AC starting on check-in. When I returned to my room after an all-day meeting on the 3rd day of my stay, the temperature in the room was 80 degrees and the AC would not even turn on. I called the front desk to learn that the AC in my room was officially not working. They claimed that they notified me of this issue while I was in my business meeting, but there was no voice mail, text or email supporting their claim. I even checked with the individual who had made the reservation. On checkout (when a manager was there), I asked how they wanted to handle my situation hoping they would attempt a service recovery. They responded that "they had moved me to a room with working AC". (Note: I did the move which also made me late for a scheduled dinner meeting.) When I commented that I did not feel this was enough, they offered me a complementary cup of coffee. So...my business is worth a cup of coffee? I do not think so!

I recently held a 25th wedding anniversary party at The American Hotel. I could not have been…read morehappier with the venue. The owners and staff were great to work with. They were very helpful, clear in their direction and easy to work with. The venue itself is the best in Staunton. The vibe/feel of the Banquet room just cannot be recreated in a modern hotel. We used simple decorations of balloon bouquets, trees with white lights and then allowed the room to express itself. It's a wonderful space! I would definitely use this venue again if I were hosting a party of any kind....reunion, work reception, customer appreciation....etc. Any where you want something special....this is your place!

I was married in the American Hotel Banquet Room on May 31st. I live in Reston, Virginia so I was…read moreat a disadvantage being an "out of town" bride. The American Hotel Banquet Room was very easy to work with from afar. The first thing that pulled us to the Banquet Room was the cost. Compared to Northern Virginia prices, it was a steal! We also loved that we were able to bring our own alcohol, which saved us probably thousands of dollars. My husband and the groomsmen set up the room beginning at 9 am that morning and I was told that Gary was also excellent to work with. With everything being said and done, I absolutely would have paid more for the space because it was worth every penny. And we got a lot of compliments for picking the room, because it is very original and beautiful!

When I travel, I usually stay at one of the Hilton or Marriott-branded hotels, but I was attracted…read moreto this hotel because of its location near some of the places we would be visiting (Wilson Museum and Shakespeare Theater) and proximity to restaurants. The ability to park the car once and leave it for the couple of days was attractive. I couldn't be more pleased with our visit here. The Staff greeted us and was helpful throughout our stay, the historic building is beautiful and well maintained, the front porch has rocking chairs in a covered porch, and there's complimentary coffee in the mornings (and good coffee too!). The room isn't large, but is attractive, the bed was comfortable and the temperature controls worked well. There's a $15 breakfast buffet that we used once. It's typical eggs, potatoes, meats, yogurt, fruit, oatmeal/grits, and OJ. We went for breakfast a few doors down and spent $26 for 2 bagels and one coffee; I don't think this was an outrageous price at a nice hotel in a nice room with good service. There's an indoor pool that looked good, but we were busy and didn't get a chance to use it. The hotel truly is located in a great location. We ate within walking distance of a couple of good restaurants, and a few of the significant attractions are only steps away (although, be warned, the neighborhood is hilly!) The parking is $7.50 per night in a public lot attached to the building. They charge the parking to your room with in-out privileges.

As a long time repeat hotel guest here,the public areas and the guest rooms are kept very well for…read morethe most part. The one issue I have is the condition of the sheers at the windows in the rooms. They are turning brown and seem to always be ripped and hanging in shreds. This detracts from the experience. Also the covered entry is looking dirty with debris littered everywhere and the smell of cigarettes. There is also much needed painting of wooden lattices on exterior "pavillions" needed. C'mon Hotel 24,you can do better! The staff is always pleasant and the buffet breakfast is enjoyable if you prefer to eat at the hotel instead of stepping outside for pastries and baked goods and other options just steps away.

Could not be sure if bed sheets were washed or just remade from the previous guest. Room smelled of…read moredog. Upstairs patron had a dog that ran back and forth for hours and it sounded like the guy was also remodeling the room on a Sunday night. Bathroom had a leak by the toilet. Showers had good hot water.

it was a really good stay, and the guy at the front desk should get a raise because he works so…read moremuch, the only bad thing was that our bathroom door didn't close

Was unable to get the room I requested. Instead given a handicap room on the 3rd floor. Walked into…read morethe room and it had an odor. It turned out there were french fries in the air conditioner, guess house keeping must have missed that. I did complain about the odor, I was told they would bring some fabreeze air freshener to my room. Still waiting. I have stayed here before on several occasions, this will be my last stay.

If I could give this zero stars I would. When I got there the system to check in was down. They…read morefinally got it back up and ran my card charging an additional $50 deposit that they said I'd get back upon check out. Later on noticed the deposit was never refunded. Called the hotel after receiving a notice that I never showed up for my reservation. They could see that I had a reservation but nothing else. My credit card was charged. I called 7 times and 7 times I was told we don't know, we'll escalate this and someone will call you back. No one ever called me back. Months of my time wasted and the incompetent staff couldn't figure out anything despite me being able to show where my credit card was charged by this hotel. Because they didn't have record of me checking in (because their system was down) they couldn't figure how to fix anything. All I was asking for was the deposit back. None of the managers could even be bothered to follow up and call me back.

Incredible place to have a wedding or event! Highly recommend to anyone! The views are…read moreincredible, the venue is beautiful down to every last detail. You cannot go wrong here! Even if the weather turns bad, the owners have it all planned out! Also if you ask about Glamping, they have a beautiful set up!

We went to the wine and oyster festival On Sunny Slope Farm this weekend and it was a great time!…read moreThere were about 10 or so wineries to try and the space was beautiful. We enjoyed the food trucks and some of the vendors. My only suggestions would be to add a few additional vendors if possible and try to put more tables in the shade - it was a hot day which made everyone crowd under the tent.

I posted this revues on Google and also sent an email to the restaurant explaining how frustrating…read moreour experience was. They neither responded to my email nor the review with any sort of explanation or apology which suggests that they don't really care. So I'll share this on Yelp too so others are aware of their poor customer service. We visited this restaurant with a group of seven and were excited to try it, especially because the outdoor seating area looked like a great spot for dinner. Unfortunately, the experience ended up being very disappointing. Service was extremely slow and disorganized from the start. About 15 minutes after ordering, a different waitress brought food to our table that we hadn't ordered, then quickly took it away without much explanation. From there, things only got worse. Our meals came out slowly over the course of 30-45 minutes, just one or two plates at a time, with no communication about the delays. Our four-year-old waited nearly 45 minutes for a simple order of fish sticks. Even basic service was lacking. We had to ask multiple times for something as simple as an apple juice refill, and it still took far too long to arrive. Toward the end of the meal, our waitress stopped checking on our table altogether, which made it difficult to order dessert. The food itself was pretty good, which is the only reason this isn't a one-star review. However, the poor service and lack of attentiveness completely overshadowed the experience. Overall, it was frustrating and disappointing, and we don't plan to return.

Great drinks and really nice atmosphere when the weather is perfect to sit outside. The food is…read morealso very good. The beignet was very dense and was not exactly like the ones you get in New Orleans but it was still amazing as a dessert on its own without the comparison.