Carlos is always so welcoming and keeps the gym and common area so clean! He makes sure that our experience is here is great! Especially with keeping the elevators clean and making sure the water doesn't make for ppl to slip. I am so appreciative of Carlos as someone who uses the gym a lot he makes sure to keep an eye out for me when I am alone. I just appreciate all the hard work he does! Thanks Carlos for making my experience here such a positive one. I also have experienced Ronal and Luis who assisted me with my washer and dryer. They were the sweetest and made it so comfortable for me. They fixed the issue within seconds and made sure that we were okay with the job done. I appreciate these gentlemen and I hope they are the ones servicing us if anything else happens. Appreciate all the hard work you all are doing to make living here comfortable and clean. read more

We had a showing today with leasing person Mike. We showed up and the property to the apartment was locked and we had to wait an additional 10 minutes for him to come and unlock the door. He shows up in a rush and cussing and yelling " I'm so damn busy for this today, and used other profanity for his unorganized responsibilities. Not only are we not able to view the actual property or unit, but we're told to see another site to get an idea of the layout. Why the hell would I put down a deposit or want to see a location where I won't be living. This individual is so rude, so unorganized. Yet has the audacity to cuss at customers. Whoever the property or site owners or management is, fire this guy. This is a customer service job, not a job handed by your family where you can do as you please.Disgusting attitude! Recent response- I have not had anyone contact me via phone or email so that's strange. What ever it may be, you should fire an employee Mike who takes advantage of their job and cusses at future residents. I'll be reporting this to the better business bureau as well. read more

I rarely leave negative reviews, but after everything I experienced during my apartment transfer, I feel it's important to share my experience. My transfer into my new apartment was one of the most stressful housing experiences I've had. Unfortunately, the issues started before I even received my keys due to repeated communication problems, delays, and inconsistent information from the leasing office. Because of the lack of communication and repeated delays from the leasing office, I ended up moving into my apartment more than a day later than originally scheduled. I was left waiting on lease documents, payment information, and other move-in details that should have been provided well in advance. This completely disrupted my moving plans and created unnecessary stress. When I finally moved in, the apartment was not move-in ready. It was dirty, with visible dust, dirt, bugs, and numerous maintenance issues throughout the unit. I have photos and videos documenting the condition of the apartment on move-in day. Within my first week of living here, I had already submitted over eight maintenance requests, including issues with: * A dryer that did not work. * A guest bathroom toilet that would not flush properly. * A closet light that did not work. * An electrical outlet in the living room with no power. * A cracked balcony door. * Peeling paint. * Multiple cracks and chips throughout the apartment. * Other maintenance concerns that should have been addressed before anyone moved in. Communication throughout this process has been extremely disappointing. I worked primarily with Erika, who made several commitments regarding my move and billing. I was told I would receive a follow-up call, but it never came. I requested an email summarizing our conversation, which I never received. I was also told the rest of the leasing team would be updated on what we discussed, but that clearly did not happen because I later received conflicting information regarding my account. In addition, Andrea and Alfredo told me on multiple occasions that someone would call me back regarding my concerns. Most of those promised calls never happened. When you're repeatedly told someone will contact you and they don't, it breaks your trust and leaves you feeling like your concerns are not being taken seriously. I also requested to speak with or receive the contact information for a manager more than three times--twice verbally and once by email. To date, no manager has contacted me, and my email requesting assistance has never been responded to. That level of customer service is extremely frustrating, especially when trying to resolve issues that were not caused by me. Another disappointing part of this experience was that no one initially apologized for the inconvenience or acknowledged the stress this situation caused. It wasn't until I specifically pointed out that no one had even apologized that I finally received one. Moving is already stressful enough. Instead of being excited about transferring into my new home, I spent my first several days documenting problems, submitting maintenance requests, following up on billing discrepancies, and repeatedly trying to get someone in management to respond. The Galloway at Owen: This transfer turned what should have been an exciting experience into a frustrating and exhausting one. I genuinely hope Essex and the Galloway at Owens leasing office improve their communication, accountability, follow-through, and move-in preparation process. No resident should have their move delayed because of avoidable communication failures or receive an apartment that isn't ready for move-in. read more

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If you're thinking about moving into Galloway Apartments in Pleasanton, please reconsider. The property is managed by Essex Property Trust, and my experience with them has been nothing short of awful. From the start (July 2023), I reported package theft on my floor. The office scheduled a meeting, but when I arrived, no one showed up. I called multiple times and never received a follow-up. That should have been my first warning that residents here are treated like rent payments--not people. The office staff is almost never available, and when you finally reach someone, they give inconsistent and contradictory information. There's absolutely no accountability or coordination within their team. I stayed two years simply because moving is a headache, but the real nightmare came at move-out. Essex attempted to keep part of my security deposit with bogus cleaning charges, even though I had photos showing the unit was spotless. After a lengthy dispute and providing proof, I eventually recovered most of it--but it made me realize how many tenants probably lose money because they don't have time to fight back. A quick search online will show this is a recurring issue across Essex properties. The maintenance team was the only positive part of my experience--they were quick and polite--but most don't stay long because they're severely underpaid for the Bay Area. To make things worse, fire alarms go off at least once a month, sometimes prompting unnecessary visits from the fire department. Recently, I had a package delivered to the property after moving out and reached out for help. I sent two emails, spoke with a representative on 9/30 who promised to follow up, and emailed again on 10/04--still no response. The community relations manager, Tina, will likely respond here (to save face) with the same generic message claiming they've tried to contact me . That's simply not true. I've dealt with her before regarding my deposit dispute, and the communication was just as dismissive and unprofessional then as it is now. At the very least, a management company should respond to residents and former tenants with basic courtesy and respect. Unfortunately, Essex Property Trust and Galloway Apartments consistently fail to do even that. If you're looking for a place with responsive management, honesty, and peace of mind, this isn't it. Save yourself the stress and stay far away from Galloway Apartments and Essex Property Trust. read more

Mike!! First off, I love this guy. We clicked instantly, aside from that he's super helpful and genuine. I had a lot of assistance with my tour, and I am hoping to move in soon. Thanks for the help! read more

We are tenets at the Galloway since 2018 ,recently our lease has expired end of this month ,they just increased the rent so high ,we are requesting them to give this apartment at the market price which is 2877$ right not but ,they said they will give us on the different prize,which is 3450$ per month is this worth it ? Second thing one of our friend rent a one bedroom in this complex,they just call us to give the id to the office ,we went at the leasing office ,one of the employe name MIKE CAME OUT AND START YELLING ON US AND SAID ITS NOT A GUN ON YOUR HEAD ,we can take the apartment any other place ,I don't know if he has any behavior issue .it was really embarrassed for us and for our friend .and is very big problem with the parking too in this complex ,ppl fight at mid of the night ,we complaint so many times but one responsibal for that . read more

I couldn't figure out how to reply directly to Tina Renfero, but everything in that message is completely untrue. It's the same generic response you send to everyone. I made multiple attempts to speak with you directly, but every time it was your leasing specialist who responded instead. So please save the "we would love to speak to you" line for someone else, because I already tried. Honestly, you have one of the worst staff teams I've ever dealt with. read more

I had a great experience working with Nick during my apartment search. He was incredibly helpful throughout the entire process--guided me of the tour and helping me through the application. Nick was patient and always quick to respond to any questions I had. Thanks to his support, the leasing process was smooth. read more

Very professional senior maintenance tech Milton very grateful love the way he helped my father find the internet cable outlets took his time and was very helpful. read more

UPDATE SINCE MY REVIEW ON 6/7/2022. I am sorry to say, but this is still a 1-star rating. If I could do 0-stars I would. As previously mentioned, I recently transferred between units, still within Essex/The Galloway. I had given 30-day notice (per my lease agreement) to vacate my old unit and transfer into a new unit (bigger than the one I was originally in). Everything was approved by the Community Manager Gabriel Dominguez and Galloway team. I have emails to confirm. I was originally sent a move-out statement, stating I owed over $200 (even after taking ALL of my security deposit). I was (and still am) outraged at how they believed that it was appropriate to not refund (even half) of my security deposit...as if the unit was trashed or something. Attached are photos of my unit at move out. I think I left it in excellent shape. I understand it does need a deep clean for the new residents...but wow! Shocked I'm getting less than 25% of my security deposit (as of right now). I'm only getting a refund (and not owing over $200) because after reviewing my move out statement, I noticed I was charged 3 times extra for final utilities (admin fee, water, trash, and hot water). I sent an email with proof by highlighting the multiple repeated charges to The Galloway, and it was forwarded over to "a third party" which ended being an Essex Account Specialist named Faithe. Faithe had looked over my account and emailed me back stating I would get a refund of $217.67. That refund amount included crediting me back the extra charged for utilities and giving me a "customer service gesture" by refunding the re-painting of my front door (when it was originally scratched AND noted at move-on). She also sent me an official itemized statement. After doing the math, everything was correct. I agreed to the refund of $217.67. She had me confirm my address for the check, and everything was all good. No further emails from her. On Saturday June 18, I received a check from Essex for the amount of $156.90. Confused, I re-visited the email Faithe had sent me and the statement. The amounts did not match. I sent an email to Faithe the following day, Sunday June 19. This afternoon, Wednesday June 22, I receive an email from Faithe stating that they audited my account and found I was charged 1 less day at my old unit and instead, I owed one more day for my old unit, hence, the lesser refund amount. Ridiculous! I was clear in my emails since day 1 of renewing that my dates at my old unit were to be from 5/1/22 to 5/28/22. I paid my final move out amount on time and was told by The Galloway team everything was good! Now, I'm getting all of this back and forth. This is not how you treat your residents. Especially your residents who chose to renew and stay with the property! It digusts me how I am dealing with this and still living here. I am disappointed with this company and property. I hope they make things right and just refund the "extra day" I owed to resolve this. I am just hitting a month very soon at my new unit with The Galloway and I tell you, I am counting down the days to leave. I HIGHLY DO NOT RECOMMEND THIS PROPERTY. THEY DO NOT TREAT THEIR RESIDENTS AS THEY SHOULD. I FEEL TAKEN ADVANTAGE OF. Lesson to anyone living here, I highly recommend to check your statements to ensure being properly charged. read more

This management company allows tenants to neglect their pets, leaving them outside in extreme heat with no intervention. Despite reporting the issue, management does nothing. It's heartbreaking and cruel. If you care about animal welfare, avoid this place! read more

Instead of opening the door to save this poor dog. They chose to lie and let this dog suffer the worst possible way! Just ask the tenants this was a regular thing and management at these apartments ate by far the worst look at all the reviews this dog is dead because of them! Only Money hungry people rent to dog owners with only tiny balcony Stop lying to people read more

I am currently finishing my contract with Galloway Owners, and I honestly wouldn't wish what I've experienced here on anyone. Unfortunately, it is purely and exclusively the result of poor administrative management. I rented unit 08-302, which is completely infested with ants. The ants come in from the balcony through all the cracks, through the front door, the ceiling (which is also cracked), and under the carpets. I tried to report it, and the initial response was that I should handle it myself. After insisting, they only wanted to apply baits, which I refused because I live with two children, and every room was infested. After months of persistence, they finally came to fumigate, which meant I had to leave my home for three hours. Even that wasn't enough because, according to other professionals who came to assess the problem, the entire building is infested. I've spent entire days cleaning every wall, baseboard, and piece of furniture with bleach. We've reached the point where my children's diapers, wet wipes, and clothes are completely covered in ants. We had to empty our closets and put everything in suitcases. I DO NOT RECOMMEND THIS COMPLEX TO ANYONE. We are finishing the paperwork to leave early because this situation is unbearable. I have photos and videos of everything, and if anyone has any questions, they can contact me read more

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I wish I could give it zero stars. The office does not care about animals and allowed one of their residents to leave their dog repeatedly outside in extreme weather conditions until the animal passed away. When reports were made to them no actions were taken! Immediate action should have been taken when reported the first time and they did nothing. read more

Additional review: they will cut off your water for over 24 hours. They won't even give you notice that they cut off the water. They'll send out a message after they cut it off so you can't even prepare by maybe putting water in your bathtub so you're able to flush your toilets or fill up your water jugs so you have water to drink,. They do nothing like that. No one will pick up their phones drop off water and consideration that you don't have any in your building. They will not offer you anything. They don't care about people here. I would never recommend this place to anyone. read more

DO NOT MOVE TO THIS COMPLEX! Living here is a real nightmare. Gabriel Dominguez, the manager, has poor knowledge and can't even control herself, constantly harassing you with crazy rules. For instance, you cannot bring family or unauthorized occupants, and she will make your life miserable if you have pets. THIS PLACE IS NOT PET FRIENDLY AT ALL! They impose outrageous fees for dogs and send additional invoices for them (despite the fact that she has a big dog and doesn't pick up after it when walking around Kaiser). Additionally, there is a severe cockroach problem. YOU CAN SEE COCKROACHES COMING INTO YOUR HOUSE, IT'S SO DISGUSTING. The parking situation is terrible. THERE IS NO SECURITY, AND WE WERE ROBBED. Also, you have to pay an outrageous amount for a second parking spot. Forget about community parking; you will need to wait hours to find a spot or fight with someone if you have guests. read more

At the moment of check-out, I was particularly angry about this community! I have been living for a year, and my $2600 deposit has been deducted for various unreasonable reasons. I am a very clean person and the house is well maintained. Before leaving, I also took pictures of cleaning it up ！When I checked out, the house was clean and tidy, and I cleaned all the refrigerators. It can be said that the house was spotless when I checked out, and then the property management listed a bunch of unreasonable deductions. Finally, all the $2600 deposit was deducted, reminding everyone to be cautious! Don't be fooled by this apartment like me! Another reason why I don't live here is that you live here. It will arrange a particularly far parking space for you, and the parking space will also be charged. A parking space closer to you will be more expensive, while a parking space farther away will be cheaper! But parking spaces are all charged! The office door of the property will never open to you. You can only stand at the door and talk to them. Their only sentence is that you need to email them to tell what happened. It's no use coming to the property, and they won't let you in either! read more

The Galloway Apartments - Apartments Near Me - Pleasanton, California

Ronal from the maintenance team was very polite and helpful, he not only fixed my apartment but was very happy to answer my many random questions about the apartment and walked me through how to use some of the items! read more

I would like to give shoot out to maintenance team especially Gary. He always go above and beyond for helping us out with all the maintenance or suggestions we need. Thank you Gary! read more

If you have any other option.. go with that other option! I've been a resident of this community for over a year and can confidently recommend new potential renters to look elsewhere. Do not let the close proximity to Bart fool you as a potential perk. If you live in a open building like I do, homeless will spend the night in your stairwell and leave lovely parting gifts like crack pipes and feces. Yes, you heard that right. I've discovered a pipe, foil and abandoned backpack (guess they ran off mid session) and a large pile of human feces with used toilet paper in my stairwell. You can actually still see remnants of the feces from the poor cleanup job maintenance did (I do recognize they shouldn't have to clean up human feces but that's a hazard to the residents to not fully clean it). On top of that most residents are pretty sloppy themselves leaving trash and dog poop all over the property. Do not even THINK about saying hello or striking up a conversation with neighbors. We all walk by each other as if the other doesn't exist. Despite the 3k plus rent I can hear what my upstairs neighbors are doing most days. You'd think with all this rent money they are raking in from the inflated prices they would have built the buildings better but, NO. I can also smell my neighbors weed throughout my entire apartment as if I was toking up myself. If my warning didn't scare you off yet, let the $268 rental increase upon renewal be my final piece of evidence in why you SHOULD NOT rent here. If you have read this far and still choose to rent here, then you deserve whatever piss poor experience you have coming to you. read more

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Never move into these apartments, some of my bad experiences, Cons. 1. there is no management in office, they respond to your email in 24 hrs. no personal contact at all... still in covid mode. 2. For parking they charge additional amount 35 to 135 and at time you may not get 35 USD option. Only one parking is available for one house, second one you may get but not guranteed and you may have to pay 250 for two spots... 3. Theft in mailboxes, packages are opened if you do not pick on same day.. managment does not look into any complaints no video footage no action. they suggest you to take mailbox locker.. 4. for main building door you require an electronic key, only one key is provided, so keep on co-ordinating with your family, they do provide phone option but that fails on recurring basis..support staff is good but looks like its a management/systems issue where even support staff do not know what to do. Pros They do attend maintainance request mostly in 1-2 days building are new close to the bart... read more

Applying with Galloway was a great experience for me! Franky made the process quick and was a pleasure to work with. I am very much so looking forward to moving in! read more

Cannot use car chargers bcuz non EV cars or EV cars park there and are not plugged!!! Called office but nothing done! Put stickers and fine violators. Thanks for response but I don't get paid to report violators, it's your job to check parking lots EV spots. read more

The leasing team is very professional and help to make the leasing process smooth. I just moved 7 days back and so far, no complaint or any difficulty I have faced. Reaching the maintenance team initially seems little troublesome, but if, I drop a message and raised request through resident's portal, it get addressed in timely manner. Parking is a concern here. You may not get a spot nearby to your unit and same is in my case, however manageable. Real headache is visitor parking as all the spot is always occupied. Specially I would like to mention the name Daniela, the leasing advisor, who helped me to finalize the unit is exceptionally good and professional, read more

Updating star rating to 3 since Essex Properties has responded well. No blowback. In fact they are continuing to help me find something in any of their other properties. Very professional of them. But, if I were them, I would take that unit off the market for a year or more. read more

I and my daughter want to acknowledge Maria's hard work in our building. Our hallways are kept very clean and refreshed. She is always very kind and friendly. We appreciate all her hard work. read more

Ronal, My faucet has been this way since I moved in. I thought it was normal. Smh. Thanks I am not a fan with the way the leasing office is run at this property. When I moved in, it was so much more personal. Everyone is nice though and efforts are made where they can... THE MAINTENANCE TEAM IS GREAT!!! Definitely one of the best I've seen. They are a small team but cover so much. I really appreciate them. read more

I've had a good experience so far. Management has been pretty good in responding quickly to my email questions. Sarah helped me in the process of moving-in and she was very nice and supportive. The only thing that I don't like about the Galloway is the parking. There's a charge for it and for guests is extremely hard to find parking. They also provide only one fob to enter the building and have access to the amenities and not two like other places. read more

Jessica Saavedra has been such a joy to work with, always responsive and quick to answer all my questions. This community is super clean and a really nice place to call home. read more

Run! This place is managed by thieves. The company does not disclose all of the rules until you sign your lease. You won't be able to park near your unit. You'll add upwards of $300 to your rent per month for multiple cars. THEY WILL NOT OFFER YOU PARKING NEAR YOUR UNIT. You'll never hear from them after they've accepted your deposit. LOOKS ARE DECEIVING. DON'T RENT FROM THIEVES. read more

I've been living at the Galloway since 2019 but never left a Yelp review even though I should have. This is a personal review for Gary. He has always been there to quickly resolve any issues I have had in my unit. He demonstrates excellent customer service skills and always goes above and beyond. He is definitely an expert at his craft and genuinely cares. read more

I just setup autopay for my first month's rent which means this review covers a 4-month experience... In short - an absolutely astounding and refreshing experience! I'm serious when I say the level of professionalism, expertise, execution and quality of facilities exceeded all expectations. Especially after reading some negative reviews about this place. I am a very difficult person to impress since I am one of those over-thinkers. At the same time, I am a person who lives in gratitude, so I rarely have a bad day or bad experience. However once in a while I come across people or a businesses or services which warrant some very well-deserved acknowledgement. This is one of them. Over the last 4 months I worked with Stephanie, Rainy and Danielle. They all brought their A-game. It started about 4 months ago when a coworker told me she moved into The Galloway. It looked expensive since the facility is so upscale and new. But I decided to check it out and it definitely wins the local price-to-value ratio. By far. Before I start, I'll say I read a lot of the reviews about this place and I also read the other reviews by the people who wrote the bad reviews. I quickly noticed a trend. The people who wrote negative reviews seem to be those who think other people exist to serve them. Remember some people exaggerate or even lie to "get even" when they feel wronged. Justified or not. Especially one person who wrote a really bad review about her carpets, and her numerous complaints and requests not being addressed, and even ragged on the leasing agents because "I make 4 times as much as them". Geez. This one is a special case lol! From the beginning I just walked in the front door. The person who helped me is no longer here. That day I toured the complex, was shown a studio, a 1-bedroom, and a model unit. I was impressed and wanted to move in right-away but was not ready for another 2 months. Myra was very kind, took my information and agreed to follow up. The next visit I brought my girlfriend. Another walk-in. But this time they were very busy and it took a little while to see me. I made an appointment with Stephanie. Other reviews made this out to be a bad thing... seems they assume people must drop what they're doing to attend to them. Any reasonable person knows this place has several hundred units and the agents are busy people. When we returned, Stephanie was a pro, as usual. I was still about a month out, so I started to price units for late November and December. Soon I received emails from Rainy. The prices were right but I had a few requirements such as facing South or East, 2nd floor or higher and some privacy when looking out the windows. We traded emails and phone calls. Some responses, right away. Other times a day or two. Some negative reviews also hinted to emails taking a day or two for replies - reprehensible for these agents to have days off! Should be 7-day work-weeks. #insertsarcasm. At long last I found my unit. Applied online, paid deposit, received the welcome packet and picked a move-in date. About a week later I brought my cashier's check, got my key, picked a parking spot and went for a hike that day. There was a parking mix up. Danielle called me and handled it within a day. I moved in on Sunday. Since then I've impressed all my friends and family with my new place. The unit is gorgeous, modern, new. It's very well insulated- first month's bills are low. Very quiet from outside noise - it's Pleasanton! Neighbors seem cool. Don't see them much. Hear them less. Everything is clean, aesthetically pleasing and well kept. I saw reviews that emphasized pictures of dirty areas and unsightly objects. I have not seen anything really bad. A few times I saw garbage lingering so as a person who appreciates and takes pride in my community, I just grabbed a paper towel from my car and moved the junk into the garbage. God forbid somebody take a few seconds or even 2 minutes out of their day to clean up a little. Still doesn't fall on the leasing agents or the complex. There are some less-than-desirable people who move into communities no matter where you go and we just have to take care of where we live. I did have a parking issue - someone took my spot. I reported it. Security came within minutes. Plastered those annoying super-stickers on the window (LOL) and the next day the car was gone. I think it was towed. To summarize ---- I want to express how happy I am with my choice and my experience to this point. It is a large apartment complex so there are trade-offs. It's not perfect. Although I would argue this is close! (jk - it's a great place to live though!) I would 100% recommend this place to call home! read more

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My girlfriend and I were relocating from LA to Pleasanton due to her new job in SF. We were driving around looking at apartment communities and after a full day of looking, we walked into the leasing office of the Galloway Apartments and met Dexter Solis, leasing specialist! Dexter was incredible from the moment we sat down at his desk. He spent so much time listening to our needs and showing us available units. He was extremely knowledgable about the community, each apartment designs, amenities, the leasing terms and conditions - we always felt we were in the best hands with Dexter! We truly selected The Galloway Apartments because of Dexter! He made us feel like "we made it home" and are excited to be moving in Sept. read more

It made sense on paper. Proximity to Bart, groceries, and restaurants. However, it's always nerve racking moving into a new apartment because of neighbors or management. This has been working out PERFECTLY. I love how proactive management is here read more

Best experience ever!! Galloway was the most wholesome & kept up community I have ever lived at. I couldn't recommend it more, shout-out to the awesome maintenance team & the super responsive resident relations team! From great location, access to grocery, restaurants & tons of things to do! Great accessibility to all of Bay Area with Bart right across the street! read more

Went to speak with the Manager (Gabe) and his staff regarding some business. Gabe handled my request very professionally and assured that he would handle it within a timely manner. Thank you to the manager and staff at Galloway Apartments . read more

We Lived at the Galloways for a year , the apartment has a beautiful view of the mountains from the living and best view from the master bedroom. Apartment was in great condition , clean kitchen and bathrooms. Few maintenance calls were addressed in a days time , great response time and very friendly team. For some reason we had to move to month-2-month and the Leasing staff was very gracious to help do what is needed. Overall an excellent experience. We have stayed in leased apartments in pleasanton and dublin for 6 yrs but Galloways have won the best customer experience. Highly recommend Galloways for their great customer experience. A 5 ***** rating for the leasing staff and Maintenance team read more

This was my biggest mistake to rent a home at this community. They sign the lease and now the tenant gets trapped. Always loud construction noises are going on. If facilitated here, I could upload video recording of the loud noises. See the image uploaded by me. Construction / repair noise is sometimes even more than 97.5 decibel. This is very loud for my home tranquility with shut doors and windows. My neighbors house was infested with ants and I see lot of uncleanliness in the community. In-spite of being a smoke free community, hallways stink of cigar n weed smell. No security, there was a car break-in at my another neighbor's car and his items were stolen. Management does not pay attention to our issues in person nor in emails. They just respond here on reviews. read more

The Galloway Apartments - Alwys loud construction noises r seen here wid evn mor than 97.5 decibel inside home .If facilitated I cud upload this video here wid proof - Apartments Near Me - Pleasanton, California

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An appropriately timed halfway-through-the-lease update: Opinion still has not changed. HOW THE HELL DOES THIS PLACE STILL HAVE EVEN 3 STARS???? DO NOT MOVE HERE Today we had a random car parked in our assigned parking spot after the leasing office was already closed. We called the security patrol for the apartment, who (to their credit) came by quickly. We were told by the patrol guy that all he could do was post a warning note (NOT EVEN THE ANNOYING GREEN KIND THAT THE LEASING OFFICE USES TO GIVE PARKING WARNINGS TO RESIDENTS, which would have been great if he did use, because at least then the idiot car owner would have somewhat been served justice by having to endure the pain of having to scrape it off...BUT NO, JUST A HARMLESS NOTE) on the windshield of the car, wait an hour, and then call the towing company. Finding it ridiculous to have to wait even an hour for some jack@$$ to move his/her car from OUR parking spot (no other spots we could even park in while we waited), I asked for the towing company's number so that I could call them directly. I called the towing company who simply replied, "Sorry, we don't have any available tow trucks..." and then proceeded to give some nonsensical story about how he's out of town and his manager usually handles these kinds of things and *blah blah blah* (I stopped listening for a few seconds and then hung up). When I asked the patrol guy what our other options were, he just apologized saying that this is a VERY common issue -- That residents are very FREQUENTLY calling and complaining about unauthorized cars parked in their assigned parkings spots, and that the assigned towing company FREQUENTLY declines to come out and do something about it. COMPLETELY UNACCEPTABLE. You have a whole community of people complaining about the same things over and over and management DOES ABSOLUTELY NOTHING. The last thing I should have to worry about when I drive back home from work is whether or not my own parking spot will be available to park in. How about doing something as simple as putting up a PROPER DURABLE SIGN THAT SAYS "PARKING FOR RESIDENTS ONLY, VIOLATORS WILL BE TOWED AT THEIR OWN EXPENSE (INSERT TOWING COMPANY PHONE #)" rather than a flimsy piece of paper saying "Resident Parking Only"???? OR HIRING A TOWING COMPANY THAT ACTUALLY WORKS???? Nothing has changed about this apartment complex from my first review -- It STILL sucks, and I STILL regret signing a lease here. Don't make the same mistake we did. Don't let the newness/niceness and convenient location lure you. DON'T SIGN AWAY YOUR HARD EARNED MONEY TO THIS SORRY EXCUSE FOR AN APARTMENT COMPLEX. read more

The apartment unit is nice. I have to agree about leasing staff. Alan tough Melissa had been nice she is never there. I feel like every time I go in the office there is always tension. Parking is a nightmare! I was not told when I moved that I had to pay for spa e close to my apartment. There are a ton of vacant spaces & they tell me they are reserved for future residence! Wth? Why do they get a choice & not me? Of course I contacted the manager she would not call me back. I've never lived at a place where the leading agents are just rude & the manager won't respond to residents. I've lived at an Essex property before & it was a completely different experience. I would not recommend living here. Interesting that Veronica has time to respond to my Yelp! Review but not me directly. No explanation given to me personally, regarding the 3day notice. Also interesting that i handed it directly to Ivonne so how did it get stuck in a drop box? Solution to your issues w/Galloway move! Yes you can break your lease as long as you stay with Essex. Also the beauty of this is you can sign a new lease & move away from Essex all together! read more

The Galloway Apartments - I took this @ 6:34! Wth!? - Apartments Near Me - Pleasanton, California