My stay here at The Mason Flats at Township has been phenomenal for last three and half years…read more I have only received top notch services from renewing my lease with Jordan who is always warm and bubbly. Amanda who has always been nice and relatable with a smile. Rose who is beautiful inside and outside just like the property. Then there is Radford who is over maintenance, he is just like Chase from Pal Patrol always on the case with a followup within 12 to 48 hours. Living here has truly been stress-free. I believe in giving people their flowers while living

Everything was great for onboarding until they started using something called vero app which does…read moreimage recognition to detect face, id etc. for ID verification. After many tries it fails to work to the point it derailed entire move in process even though I was fully qualified. I felt it was very derogatory/irresponsible and unfair that their company STYL is using to deploy unproven/unreliable technology to disqualify applications which caused chain-reactive commotions on other related move tasks. They probably have no idea how much destruction it does in individuals life. My mistake is not knowing about it earlier.

I've had a great experience living at Park Sierra. The staff is always welcoming, friendly, and…read moregenuinely helpful, which makes a big difference. It's a great place to live, and the customer service is outstanding. The maintenance team is efficient, professional, and quick to respond whenever something needs attention. Jeremy and his team truly set this community apart with their dedication, professionalism, and positive attitude. They consistently go above and beyond to make sure residents feel taken care of. I highly recommend Park Sierra to anyone looking for a well-managed community with excellent service and a friendly atmosphere.

We moved from a Shea Apartments community in San Jose to the East Bay, and when it was time to find…read moreour new home, we were thrilled to reconnect with Kyle, who had also worked at our previous Shea community in San Jose. As soon as we spoke with him, we canceled all of our scheduled tours at other apartment communities because we knew we had found the right place. Kyle was absolutely phenomenal. From our experience at our previous community to helping us through this move, he made the entire process seamless. He communicated every step of the way, was always responsive, and genuinely made sure we were taken care of. It felt like working with someone who truly cared about making our transition as smooth as possible. We also want to recognize Viridiana, who was equally wonderful throughout the process. Together, they made leasing our new apartment an incredibly pleasant and stress-free experience. Exceptional customer service like theirs is rare, and we're so grateful for everything they did to make us feel welcome in our new home.

Cassandra in office is thorough and great when it comes to returning a phone call as promised or…read moreresponding to a voicemail message Or when bringing a tenant concern to her attention She's always pleasant and friendly

We had our tour with Cassandra-Community Manager, and we had such a great time with her she was…read morevery knowledgeable and great personality she showed us around they community is very beautiful and well-kept. The amenities are much better than other locations we have seen and the apartments are a well taken care of as well. The only reason this review was not 5 start and we did not follow through after stating we did wish to lock in a unit and 24hrs later receding it was due to the VERY LONG application process and even after completing it the system still wished for more paperwork that it just left us miserable. My advice to the IMT to please shorten the application process.

I paid a huge sum to transfer into a new unit because the first one was uncomfortable, and the…read moresecond has been absolutely uninhabitable, to the point where I'm now sleeping in my car every day. In the first unit, the floors were paper thin and my upstairs neighbor kept waking me up. There was almost no natural light because a tree blocked the view. I emailed about it for a month, before management said a transfer might be possible, but it would cost $3,100 plus $250 more per month, including $50 (additional) for parking and about $200 extra in rent. I used the last of my savings to transfer for the sake of my health. The new unit has 8 HVAC units directly above the bedroom - I wasn't made aware of this prior to my moving in, and I wasn't allowed to tour the new unit either. The vibrations are so strong they rattle the walls and ceiling, and not even AirPods Pro ANC block them. They go off anywhere from once an hour to constantly, and because there are 8 of them, they all make different, unpredictable noises. Some sound like slow deep bass that can be felt in the bones while others make rapid whirring noises like a washing machine. It is impossible to sleep - I have been sleeping in my car since I moved here. I paid a $3100 transfer fee and am now paying $2600 a month to sleep in my car. I've submitted numerous normal and emergency maintenance requests and contacted management repeatedly about this issue. I have documented many recordings of the noise, including timestamps and proof of volumes above habitable levels, and have provided them upon request. Maintenance agreed that the vibrations and noise are unusual, and the layout of having 8 HVACs on one unit was strange, and they've tried a couple different fixes - unfortunately, none of which have worked. The sleep deprivation has made me sick on multiple occasions, and I have been in the ER. Management is now asking me to pay a lease break fee to leave, despite the hazardous situation and clear health impact. I have explained that I cannot afford this and have tried to follow up repeatedly, but I have not received a response in over a week and cannot reach anyone by phone, through email, or in person. I think Simone and Xiena are genuinely friendly people who try their best to communicate with renters, but management as a whole is very difficult to reach. This experience has caused me so much anxiety and deteriorated my mental and physical health.

Parking is scary dodging other cars coming and going, dated apartments, filthy carpets all…read morethroughout and noisy. Office staff nice but never available. Will not return deposit, do not bother hiring cleaners when lease expires.

We love Pleasanton Glen! We have lived here for 13 years. The management is fantastic and they are…read moreso prompt on repairs. They are quick to upgrade/replace appliances rather than let you suffer through multiple repairs. The location is perfect for walking downtown to enjoy dinner out or concerts in the park, farmers market and all of the downtown activities. Property has 3 pools So it is never crowded even during the middle of the heatwaves. Very nice gym and hot tub. Lots of trees and wildlife. Not uncommon to find deer noshing on plants near the cars or wild turkeys coming up from the creek below. Very serene environment. We have a new Crocodile to discourage the wildlife sharing our pool haha he is not as ferocious as he looks but seems to be working well! Property is pet friendly with plenty of curbing stations stocked with doggie bags.

We never wanted to leave! We out-grew the place as our family grew. We were 7-8 year residents and…read morewe were treated like family from management! We were on Creekside and the neighbors were great, the community was great, and maintenance was ALWAYS on point. We were all on a name-basis relationship with management and maintenance because they were always so kind and always waved. We had children playing outside every day and to help slow down traffic, management installed speed bumps and always has noticed to make sure traffic slowed down. Seriously a wonderful experience, Ms. Karen Haze is an outstanding apartment manager! By the way, she lives there too so they really do upkeep the standards and keep it very clean! Our townhouse was a 2 bedroom 1.5 bath and when we first moved in, we had maintenance walk us around and show us all the important things in the townhouse. Any time we needed help they fixed the place within 2 business days. We never felt like we bothered management and they were always on the ball. The kitchen was fully upgraded, and when our washer and fridge went out, they replaced it right away. I'll never forget how fast they came on a Saturday to make sure our food didn't go rotten when they replaced the fridge it was incredible. The townhouse comes with washer/dryer, fridge, microwave, stove, AND dishwasher and they were all high brand appliances. This is the place to stay guys. And to think I accidently ran into these apartments 7-8 years ago looking for another apartment complex that was suppose to call us back. I am glad I did because my family got the best experience we could living in an apartment complex like Pleasanton Glen. Thank you guys for the great living experience!

I've lived at The Kensington for many years, and I just want to recognize our maintenance…read moretechnician, Vando. In his time here, he's made such a positive impression, always caring, professional, and quick to get things done right. He explains everything clearly and makes the whole process smooth and stress-free. Vando is truly an asset to the community! Vieda

Thanks to the maintenance team for helping me with this request. They were professional, and…read morehelping me resolve this ticket effectively

jaqpYh-nemqyv-1xon I've lived at Anton Hacienda for less…read morethan a year now, and I love my Apartment. It's been very quite. I love Michelle and her staff They always have very helpful! If you're looking for a new apartment, This is the place you're looking for!!

Have had a nightmare experience with this management. We lived in these apartments for over 7…read moreyears. I made the worst mistake trusting Michelle not only did she ruin our BMR contract causing us to get evicted with no where to go with 3 children. Over this time I went to all extents to try to get this resolved and blamed Michelle for our situation. Over this she became bitter with us, we had no choice but to leave. Then she sends us an enormous bill with charges that are beyond unnecessary. We have had friends who have moved out of these apartments and not seen the charges we had and they attest to the fact our place was not out of reasonable use over the course of 7 years. During this entire time I have been chasing their tail trying to figure things out and time over time again Michelle supposedly emails us back but we never receive it until we have to call the office then hear some false excuse every time then she sends an email. This has been nothing short of embarrassing for you guys. You single handedly destroy and distress people with no remorse. I will be taking this to the city and filing in court. It is so sad we have to deal with so much distress over this. This is a shame for you guys. Seriously such a shame.

My wife and I had a great experience w/ office manager Tetyana. Complete professional in all areas…read more Greeted us with a true smile, clear concise speech (add is a nice Ukraine accent). She let us know about current and upcoming specials, a detailed map of the property, and its many amenities. She gave us a map of the property and let us self tour apartments available. Complete profesional. I look forward to becoming a resident there.

Be prepared to pay an additional $200 per month on top of your rent. Why. Great Question. In…read moreaddition to your rent, we are required to pay a portion of the complex's water, wastewater, and trash removal. YES - that SHOULD BE INCLUDED IN RENT. The complex has NO financial pressure to find the best cost for trash removal, keep sprinkler heads replaced, or ensure complex toilets don't continue to flow due to poor maintenance! For reference, homeowners in Pleasanton pay an average of $35 per month for trash. As you can see, I am paying around $80.00 per month! How Park Hacienda justifies this is unclear. IF YOU ARE CONSIDERING RENTING AT Park Hacienda, be prepared to pay at least an additional $200 more per month. Now let us all read BS that Park Hacienda says at the end of any review...

I am very pleased with experience living at The Mason. Service has exceed expectations and Amanda,…read moreJordan, and Rosa have expertly addressed my questions and have ensured my transition into the community was seamless. Kudos to Team The Mason

at the beginning it's very clean, the longer you stay the building smell bad, the elevator is…read morestinky and dog shits every where.

Carlos is always so welcoming and keeps the gym and common area so clean! He makes sure that our…read moreexperience is here is great! Especially with keeping the elevators clean and making sure the water doesn't make for ppl to slip. I am so appreciative of Carlos as someone who uses the gym a lot he makes sure to keep an eye out for me when I am alone. I just appreciate all the hard work he does! Thanks Carlos for making my experience here such a positive one. I also have experienced Ronal and Luis who assisted me with my washer and dryer. They were the sweetest and made it so comfortable for me. They fixed the issue within seconds and made sure that we were okay with the job done. I appreciate these gentlemen and I hope they are the ones servicing us if anything else happens. Appreciate all the hard work you all are doing to make living here comfortable and clean.

We had a showing today with leasing person Mike. We showed up and the property to the apartment was…read morelocked and we had to wait an additional 10 minutes for him to come and unlock the door. He shows up in a rush and cussing and yelling " I'm so damn busy for this today, and used other profanity for his unorganized responsibilities. Not only are we not able to view the actual property or unit, but we're told to see another site to get an idea of the layout. Why the hell would I put down a deposit or want to see a location where I won't be living. This individual is so rude, so unorganized. Yet has the audacity to cuss at customers. Whoever the property or site owners or management is, fire this guy. This is a customer service job, not a job handed by your family where you can do as you please.Disgusting attitude! Recent response- I have not had anyone contact me via phone or email so that's strange. What ever it may be, you should fire an employee Mike who takes advantage of their job and cusses at future residents. I'll be reporting this to the better business bureau as well.