Where do I even start? This lady gave my friend a hard time on the cup sizes and scoops! My friend was displeased with this lady's responses. The gelato it's self was mid it was 10% strawberry 10% mango and 80% VANILLA!!!! It wasn't even that good. pretty cafe. read more

Despite the bad service reviews left by others, I found the man working to be extremely polite and happy! The raspberry, chocolate, and lemon flavors were very delicious and the serving size was generous. It was great to sit down and have after wandering around the mall for a while! read more

The Gelato Caffè - Cafes Near Me - Oklahoma City, Oklahoma

Nice Gelato Caffe store in the Penn Square Mall Food Court, toward the edges. Great gelato and coffee selection and prompt/accurate service. Recommended! read more

The Gelato Caffè - Cafes Near Me - Oklahoma City, Oklahoma

I'M WARNING YOU DO NOT GO HERE! The lady at the counter will give you a hard time and be very rude. Also, they do not care whatsoever if you ask for multiple flavors, they'll give like only vanilla. This gelato is nothing special and the vanilla is too strong. I guess vanilla is cheaper than the fruit ones, so they try to save a few cents. Don't go here, you'll be ripped off. read more

Ordered 2 black cherry shakes with my kids and was handed 2 vanilla shakes instead when I told them they were vanilla shakes they blew me off and would not offer a refund. Will not be coming back very rude and not family friendly. read more

The Gelato Caffè - Cafes Near Me - Oklahoma City, Oklahoma

Gelato here is just okay. Flavors aren't as strong as they could be, or as true. Also not as dense and smooth as it should be. They vary by flavor, some textures wet and gooey, others thin and airy. Keep in mind I'm very picky with gelato. While below average they still aren't bad. Try the banana. Macarons are a let down, not airy and delicate, more crunchy and crumbly with a sticky filling. Flavors weak, not bold or creative. Ordering is annoying. The gelato side has such a small waiting area service is often rushed and monotone. I get it but they could still be much friendlier. And better marking the beginning and end of the line would help so folks don't bunch up at both ends. read more

Great no place to get gelato and coffee. Awesome people and good palette taste. Their cannoli are the bomb.

Great service and great food. There were enough options for me to choose from and the workers are very polite. I enjoyed my time there and will return. read more

It's a little too rich for me, but to share it's amazing. Lots of flavors to choose from.

Not sure why this place got such bad reviews. We always stop in here for gelato when in OKC. They have lots of flavors and we always enjoy it. read more

I tried to use a Groupon here awhile back. I'd give this place negative feedback. I had an expired Groupon so I asked the manager if I could still claim it and order something of the value of the coupon. Before that, her staff didn't even know what to do with Groupon. She said yes, so I proceeded with the order. After It was ready and sitting on the counter, the worker didn't know how to ring it up. So manager came out again and she said, "No, you have to order what was on the Groupon, not the value of it and that was a limited time special." All the while my order is melting. So I said, "You should have told me from the beginning. Now what am I supposed to do with the current order which is melting on the counter." No response. I was pretty upset at this whole situation. I said, "Fine, ring this order up and I'll pay for it." Yes, I paid for the melted gelato and I walked away. The worker said I forgot my order. I told him, "It's melted, you should just throw it away!" Never again will I come here or any of this company's branches. That was the only $3 and $7 Groupon you will ever get from me. read more

I usually try to write the good things about the places I visit but I was hugely disappointed with this place. Customer service??? What's that? And that is not even the worst part... The gelato was awful. Ok... I am the kind of person that finishes a dish even if I don't like it (that's just the way my Italian family raised me... Never waste food... Never order something if you won't eat it) and I have to admit I did not finish my gelato. Took a bite of the cookie and wanted to cry, in a bad way. I am sorry, the best advise I can give you, skip this place. read more

I am giving a low rating mainly because of the poor service. The ice cream itself is OK little overpriced for what it is. Unfortunately they have a bunch of teenagers working there that have no idea what they're doing. I waited in line while 3 teenage boys were hitting on one teenage girl and giving her a bunch of samples. After waiting about five minutes of listening to her giggle and say oh I can't decide and them giggling with her. I start walking away and then I think was the manager starts staring at me as I'm walking away and then the three teenagers started looking at me like I was an asshole. The Fourth teenager that was highly unkept stood off on the side and was just staring at the long line behind me. read more

This place was so good! It was my first time visiting this establishment and I didn't really know what to get but then this guy Nathan totally helped me out and really helped me enjoy my experience. Definitely going again! read more

Ice cream is good but the shakes and their " attitude " is not worth buying. Horrible customer service. My 7 years old knows how to make a better shake. They will put ice cream and ice in a cup and give it you without shaking. read more

I've gone here a few times and the food is good and im always impressed with how clean the whole shop is but the staff always seems angry or just ready to go home. The few times I have gone they seem a little sloppily dressed for such an expensive place. read more

The Gelato Caffè - Mango passion smoothie - Cafes Near Me - Oklahoma City, Oklahoma

Workers were rude. I asked for a strawberry banana smoothie... He asked if I wanted whip cream and I said yes. He freaking rolled his eyes at me and walked to his coworker, rolled his eyes again... Really?! Is it that hard to get whip cream... Their negativity was not worth my time. Just left and said never mind, I don't want it anymore... read more

Hit or miss, new workers all of the time and they each make the drinks differently. I only stop in if I see certain workers that I know can make the drink the right way. read more

I like to grab coffee at this place every once in a while. It's a bit cheaper than Starbucks, and I usually don't have to wait in a long line, either, like I would at Starbucks. During my recent visit, I experienced such level of unprofessional conduct from one of the employees that it's simply too good not to share with everyone. Me being a man of Russian heritage, I get a lot of questions about my name. I was wearing my name tag for my job at the time of my visit, and the very young male employee, who appears to be roughly 17 years of age, asks me, "where you from, man?". After I told him where I was from, he proceeded to tell me that he doesn't like the president of the country where I'm from. That struck me as very unprofessional behavior, seeing as how it isn't his job to bring politics into play at work. His job is to serve me coffee.On top of that, he also recommended to me which presidential candidate I should support. Being a man who has a few years of customer service experience myself, I know what should and should not be said to a customer. After he checked the people out who were behind me in line, he came over and spoke to me yet again, this time stating how those customers were "talking a lot of trash" about me to him. He finished his unsolicited monologue by saying that "a lot of Russian things are whack". This whole experience left a very bitter taste in my mouth. I felt very uncomfortable, and discriminated against. This employee has no idea how to conduct himself with customers, and lacks basic courtesy. He definitely overstepped his boundaries by discussing something that should not be discussed with a customer. Also, if his political knowledge is limited to thinking that things are "whack", he should probably not discuss those things, since his brain is clearly not mature enough yet. Perhaps, he should quit his job and do quite a bit of growing up before attempting to provide customer service to anyone. read more