They made our first wedding sets 32 1/2 years ago and we still use them for our jewelry needs, new designs, repairs and purchasing stones.

David is excellent but customer service could not be worse. Was told repair would cost 2-3K and repair would take at least one month. 7 weeks later still told price would be $2-3k. By the end of two months cost was over $4k and the ring didn't fit. 5 weeks later the ring still doesn't fit despite repeated assurances it would be fixed within one week. Great work if you can get anything done. read more

I am forewarning unsuspecting customer's of my terrible experience with The Gem Shop on Upper State Street. I gave them my gold, some diamonds and requested a ring be made. I received a drawing and quote verbally. I requested something in writing and did get a signed form for charges. That was on/or about January 20th. I had not heard anything for two months. I went to the Gem Shop (3/20/26) and asked how the ring was going? The work order, gold and diamonds were hidden away. Thankfully, the bag containing my items were found. I'm still in wonderment that this is their business model. It was so unprofessional. I retrieved my items and left the Gem Shop. just be aware and request that they sign their estimate and possible date of completion. Stay on them like you would with your child doing a science project. read more

I still stand by my original review. The experience I had with this shop was horrifying. Never again!! If I had a picture of what my husband's ring looked like I would definitely post it! The ring was lost years ago but no loss there. It was an eye sore!! read more

Better than great! Have gone to this shop for years, David is a master at repairing and especially redesigning or making jewelry from scratch. I highly recommend him (and his store)! read more

Several years back, they repaired my mother's ring twice; after I broke it twice. They also repaired my dad's white gold watch band. In each instance, the work was impeccable. I recommend everyone I know about this place. The quality of the workmanship and repair indicates to me that they are artisans. read more

I have been taking my jewelry here for years. They always get it right and are always friendly, helpful and professional. I broke a very complex chain that I used all the time. I thought it was a lost cause but brought it to them anyway. They were able to repair it and it is as good as new. So grateful to them for all their fine work. read more

Very trustworthy and fair with prices. David made exactly what I was looking for (engagement ring and 2 wedding bands) from scratch and he exceeded my expectations. I've recommended friends and family to go here and will continue recommending. David is the only reason my wife said YES! read more

Really great jewelry shop. I've had repairs done, a custom ring designed and they have a beautiful selection of items that I'm always swooning after. Good quality and kind service. Highly recommend! read more

I have had a pendant created, a diamond set into an existing setting and I am very satisfied with his work. Had I known how good he was I would have had him do my engagement ring and wedding band! I'm currently having my pendant redone with a new design and getting my grandmothers engagement ring repaired and resized. I know I will be nothing but satisfied! read more

The Gem Shop - Dave made this beautiful pendant for me with gold and diamonds that I already had. I love it! - Jewelry Near Me - Santa Barbara, California

I really can't say enough good things about this place! I recently came here for a chain I needed replaced on a necklace, and I had the best experience. The customer service here is fantastic. Being a total newbie at what I needed to find, the staff members were incredibly patient, friendly, and easy to talk to. Despite their full plates with the holiday season, they still accommodated me and what I needed within my time frame, and were great with communication. The selection they have here gave me plenty of options to choose from, while they offered me their honest opinions. I was expecting one or two options, and they gave me so many to pick from, and great knowledge to boot! Prices were very reasonable. They listened to what I needed, and they worked within my budget too, with no pressure. Give yourself a few extra minutes for parking as this is a popular shopping plaza and right next to the post office, but I absolutely plan on coming back here for any of my jewelry needs. :) read more

Thanks Yelp! I found this Gem (pun intended) on Yelp Wednesday am for resizing my passed fathers ring. Less than two days later I received it back just perfect. Amazing price and service! read more

I still come here even though I no longer live in SB. Honest, friendly and great workmanship. It's truly a place to have as your Jewelry Store - old fashion value and contemporary style. Can't beat that! read more

I needed the mounting changed on my engagement ring. I visited 6 other jewelers in town who basically tried to sell me a different expensive setting. Told me they couldn't replace my ring mounting. Maybe they didn't know how to do it or were trying to make more money off me. Anyhow, I was lucky enough to stumble upon David. He changed my mount no problem. He is clearly great at what he does. He is really busy and getting it done can take a few weeks or more but it is totally worth the wait. Reasonable pricing as well. I don't know what I would do without David, I guess I would have had to spend an additional 1-2k on a new setting if it wasn't for him because nobody in town was willing to help me out. I will definitely be recommending him to everyone and anyone who needs some work done on their jewelry. As far as the selection in the store, it's fairly limited. I think he does more jewelry repair and design rather than selling it. read more

They are so helpful..... needed a gift for my granddaughter and we found the perfect ring for her 18th birthday Got my husband a nice new wedding ring last year he gets so many compliments. They are good read more

They designed and built the perfect engagement ring for us. They were able to take my thoughts and ideas and craft it into a beautiful reality. They are currently making a matching wedding band. They are always friendly and helpful. The prices are very reasonable. If you're in the market for jewelry, do yourself a favor and at least stop by! read more

The epitome of customer service. Sincere, honest and trust worthy people. Took my wife in to get her prongs checked, the did a detailed cleaning of both engagement ring and wedding band free of charge. It is rare to enter a jeweler and feel at home. Thank you Gem Shop! Best shop in SB/Goleta hands down. read more

I went with my mother to get two of her diamond tennis bracelets fixed last week and we were absolutely blown away by the quality of the repair, the unbeatable price, and the very friendly staff that helped us. They also polished all the jewelry my mom was wearing while we chatted with the owner. I HIGHLY recommend this "gem" to anyone looking for impeccable service at an incomparable price. Thanks The Gem Shop! read more

I second the previous reviewer: they do amazing custom design work and everyone working there is especially helpful and friendly. I would absolutely recommend them for design and repair. read more

They are so personable and will really take their time with you. No pressure to buy. Nice selection. Some unique pieces,some classic pieces. So many things for my "wish list"!The turn around time for repairs is generally a few weeks, which is not a problem, just something to be aware of. I really like this local business. read more

This was a very disapointing experience. We first brought in a loose stone to be set and were told it would be about a week, it took a month. No apologies and no discount. They very very loosly interpreted what we wanted and did their own thing. We brought it in again to have it sized down and fixed, they said about three days, Its been TWO weeks! When we called today to express our frustration the jeweler took the phone from the receptionist and hung up on me. I called back and said that wasn't cool and got hung up on again. Not ok. They said on the phone it was in pieces and had already been started. My fiance went in and got it asked for it back and it hadn't even been touched. I can't believe they had it for two weeks and hadn't even started. Such a huge disapointment. Never going back. read more

Quality jewelry and repair and amazing customer service. Honest owner and employee. Will come here for future purchases

Thank you David for making such an extraordinary beautiful bracelet for me! I just love it!! and will be back for earrings. Honest, caring people, not easy to come by these days. read more

I have known the people at the Gem Shop for over 30 years, personally and professionally. David, his wife and family of employees are top notch, helpful and knowledgeable. They actually make and repair jewelry, unlike most of the merchants in town. I am a retired gem and jewelry appraiser, a resident of Santa Barbara for the past 45 years. read more