Day #1: Saturday morning. We had a great breakfast here. The food was good and the bill was only $20 for 4 people. Our waitress was ok. She seemed nice enough and we got our food pretty quickly, even though they were busy. I ordered a breakfast burrito with ham, eggs, potatoes, and cheese. I left her a $10 tip.
Day #2: Sunday morning. My husband and I, our 2 small children, and our 2 friends, with their small child, decided to go back and eat here. I am 7 months pregnant and was totally starving! When we walked in they were just as busy as the morning before. Our friends and their kid had not arrived yet. We got the same waitress. It took 5 minutes before she took our drink order. Our friends walked in right after that and it took 5 more minutes for a different waitress to take their order. 10 minutes after that we finally got to order our food. I ordered a breakfast burrito with ham, potatoes, eggs, and extra cheese (same as the day before, but with extra cheese). It took 15 minutes for our food to come out (totally understandable! They were busy!). And another 5 minutes for our friend's food to come out, even though we were at the same table. I sent back my burrito because they had added peppers and onions to it. 5 minutes later, our regular waitress brought it back out and it was completely burned on the top. Otherwise it looked like the inside contents were ok. The waitress came back as I was picking the burned part off the top and snatched it up from me, and told me they would re-do it. She told me that it was burned because they wanted to get it out to me quickly. (I guess that was more important than doing it right.) 5 minutes later she brings it back out with about 80% a cheese (not melted), a few potatoes, a few pieces of ham, and almost no eggs. She slams it on the table in front of me and asks me if I need anything else. I told her no. At that point I opened the burrito and saw that it was full of unmelted cheese and almost nothing else.
At this point, my daughter leans over and asks me if she can have a glass of water. I told her that I can ask for one, but it would probably be a while before it could get to us.
The waitress walks over and tells us that we have to "get out, now!". She says that she has been trying to make me happy and that it is obviously impossible.
I didn't think I was asking for anything that horrible!! I was totally understanding about the long wait to get our drinks, to get our food, and the veggies in my burrito. I was shocked at the burned burrito she brought me next, but was willing to let her re-make it. I didn't get pissed until she brought me the 3rd burrito, with mostly unmelted cheese, and almost no other contents.
My friend stood up to argue with her. The waitress said that she had asked me if I wanted anything else, two minutes earlier, and I had said no. That was perfectly true, but she had not realized that it was my daughter that was asking for water, not me. She again told us to leave.
After a minute of sitting there debating, we decided to leave.
I understand that they were busy, but the waitress just cared about herself, not whether or not her customers were happy.
I would have given this restaurant a 4 star rating, if not for this experience. If they ever fire this horrible waitress, I'll edit my comments and rating. I am boycotting this restaurant, and will make sure that all my friends and family that visit Mears, will not go there too. Good restaurant, horrible waitress. read more