The staff is super friendly, caring and informative! They took great care of my dog Chickpea (I…read moredon't think she'd give the same review after her shots luckily she can't type) but we will be returning!

This veterinarian is not respectful of your time. I called ahead to see if they could get my dog in…read moreto be seen, we sat in the parking lot for over an hour before i called to just make an appointment, didn't get an appointment, was told there were still 2 animals ahead of mine. If you don't have time to see my dog just say so and I'll find somewhere that can.

Excellent service, friendly staff, caring Doctors. I've never had to wait long to see the Dr, and I…read morereceive a notice when my Bailey is due to be checked.

Worst place in this area to take your fur babies to. Went here for decades. After Dr Cromes left,…read morethe entire atmosphere changed.

Everyone there cares about animals. The whole staff is…read moreawesome. Thanks so much for taking care of Rascal.

I really like my dogs Dr H. She is amazing with animals. Have had other Dr too and always great…read morewith our dog

These folks are good at what they do and they have the right equipment to do it. Don't expect…read morecheap. Nothing quality is cheap but they are not gouging people. It's the cost of running a higher tech operation. Some of these bad reviews are ridiculous like the teeth pulling not realizing they helped that dog live a longer life. I have always had quality care there. Love Dr Bayless who communicates and listens so well. Taking excellent care of pets is what they do!

We have been looking for a good vet for our 3 labs. We were involved in the corporate vet syndrome…read moreand felt there was no alternative. Found myself second guessing the vet. Family Paws..... Dr Kwon and staff were incredible. Caring, attentive and found things that were supposedly already taken care of. An excellent private practice DVM. Prices reasonable, they answer the phone and call you back! Very Highly recommend! I would give them 10 stars if I could! Finally feel comfortable with my vet again.

I can't say enough about Dr. Kwon and his team!!! I had to put my dog down and I messaged them and…read morethey responded quickly with any help I needed in making my choice. Once there the environment was very welcoming and clean... if I could give 10 stars I would. They made a day that is suppose to be very hard, very comfortable and I really appreciate them a bunch.

I find it strange that my previous one star review from 2012 has magically disappeared. But to sum…read moreup my experience then, DO NOT take your reptiles here! I specifically asked if they saw Russian tortoises and was told they do- the doctor I saw was beyond unprofessional and misdiagnosed my tort. Thanks to her ignorance (as well as Memorial Animal Hospitals who had previously , it cost me over $600.00 to have Paul hospitalized & treated correctly. However, that was in 2012 & I feel things have drastically improved since. My previous vet really screwed my family & I over & after years of not making any progress with my dogs treatment I decided to give Stow-Kent another try. I could not be more grateful to the staff at the Kent office & in the Stow location. Timmy had developed masses after being put on a prescription diet, they remained the same size & in the same location for over 5 years. To my surprise, they suddenly increased in size & new ones developed within a two month time period. Naturally I panicked and feared for the worst. Thankfully, Dr. Angela Albers was able to not only provide excellent service but use her remarkable skills to help put my mind at ease and provide the care my dog needed. Timmy is my life! We have both been homeless, beat, fought and made fun of for our appearance; he provides me with the acceptance, love & understanding that only a loyal pet could. With this being said, the staff at both offices clearly went over my options for treatment and the difference in cost for each. Timmy went in for blood work and had his masses removed the very next day. The staff was polite and answered all of my questions when I called for an update, provided me with clear instructions for his care afterwards & called the next day to see how his recovery was going. Timmy had 8 masses removed & biopsied which is a lot for a 28 lbs older dog to go through but you would never know that he had surgery. Minus the random shaved spots of hair, Dr. Albers did a remarkable job stitching up his wounds; you can barely see where they are. They gave us plenty of pain medications to manage the situation and had the results of the biospy within two weeks. Thankfully, the masses are lipomas and only one was melanoma. Dr. Albers was kind enough to explain what the results meant and wanted to do additional stain testing to make sure the melanoma wasn't cancerous. Again, the entire staff were absolutely fantastic during this process and reached out to me as soon as they received the final test results. Finding out that my best friend is cancer free is the first time in my entire life were I've cried tears of joy. I could never, ever find the words to thank everyone again for attacking the situation in a timely fashion before it was too late. And for providing my dog & I with the respect and care that was deserved. It has been over two weeks since and Timmy is back to his self and pain free :)

Rude as all get out. The woman I spoke to on the phone was extremely unprofessional and rude. Their…read morecommunication is awful. I brought my elderly cat in when she wasn't feeling well and it took days and several times of me contacting them and before they told me they didn't know what was wrong and wanted me to pay to have the tests done again. When I called with a question they told me I had to be seen today for $150 and when I said I didn't think it was that serious. I just had a question she rudely told me they didn't have anything available and I should just go to an emergency vet. Then I tied to make an appointment for a later date and she was so extremely rude I just told her it's okay. I'm going to find someone else. Another instance I had a problem with them was when I brought in my cat who kept throwing up and I was worried. They said "he's fine!" After charging me hundreds for bloodwork. A week or so later he got worse and I took him to an emergency vet and they took x rays and he had a bowel obstruction! The only good thing about this place is a few of the vet techs are sweet and you can tell they care about your pets.

Was a customer for years. They were purchased by a corporation out of Philly and they went down…read morehill every way possible. Rates skyrocketed amd services plummeted. Stay away

we have spent over $1000 dollars in one week for our animal we needed medication for our puppy…read moreafter got diarrhea from their vaccinations. We paid for in advance to pick it up we made it back to vet but unfortunately 2 minutes late they were not in their car had just locked the door and and would not go back into the building to give us the medication. We already paid for my husband was reasonably upset & they called the police to call my husband to tell my husband and that we were no longer allowed on their property or in their business and yet they have still not given me my money back for the medication that they didn't even care if our dog needed it or not because it was two minutes outside hours