JJ is amazing! I used her for all florals at my wedding and I highly recommend using this company. Super efficient and so willing to work with me my wedding came out perfect and I got all the florals I ever wanted! She is a self made female owner business and does such an amazing job with floral creativity and customer care. read more

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I eloped on Oahu recently and ordered a haku lei from Jennifer, after being so impressed by her work on instagram. While it's true that communication could have been a little more reciprocal at times (as mentioned in some of these reviews), I was generally really pleased with my experience. The haku lei was just beautiful. I can't really comment on value as I am not a flower expert, but I felt comfortable with what I paid. Also, when everything imaginable went wrong on the day of my elopement and I couldn't pick up as planned, Jennifer kindly delivered the flowers to my hotel (for a fee, of course, which is totally reasonable and appropriate)!!!! She really saved the day! read more

We ordered Haku Leis from The Happy Haku for a family photo shoot -- one Premium Tropical and two Rainbow Tropical. They were absolutely stunning! The fresh flowers were vibrant, beautifully arranged, and expertly crafted. The leis were delivered right to our hotel, carefully packaged to keep them fresh and intact. The Happy Haku team did an amazing job, and their attention to detail really shows. I highly recommend them to anyone looking for gorgeous, high-quality Haku Leis! read more

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Jennifer from The Happy Haku helped make our wedding absolutely beautiful. She created a stunning wedding arch and even stayed to repurpose it for our dinner table, which was such a thoughtful touch. We also ordered orchid leis for our guests, a back lei for my wife, and a ti leaf maile lei for myself -- everything turned out perfectly. We can't thank Jennifer enough for her gorgeous designs and for her hard work and dedication to making our flowers look so beautiful. read more

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I was skeptical after reading some of the reviews, but her work looked so beautiful online, I decided to risk it. I'm so glad that I did! We ordered the Boho Haku for a photo shoot and it was so incredibly lovely! Ordering and pick up with Jennifer was breeze. We will definitely be coming back read more

absolutely the worst possible experience i could have had with her. i booked a private lei po'o workshop for my family with Jen over a week in advance and confirmed all the details with her and her assistant. communication was a little choppy, but we booked and paid and everything seemed fine. then, literally TWO HOURS before my scheduled appointment, she texted me that she had to push our appointment by 45 minutes with no explanation as to why. i firmly but respectfully explained that it would not work with our schedule (we were on a vacation and had other activities booked that day, so we couldn't change the schedule even if we wanted to). then, she responded and said that she had to cancel completely because she "had the flu." after reading some other reviews, it seems like she "comes down with the flu" often. DO NOT BOOK WITH HER. she definitely just overbooked herself with graduation leis and lied to us about the reason for canceling. we had to scramble to find someone else to do the workshop with because she canceled with only 90 minutes notice. thankfully, we met the kindest lady who lives on a farm in Haleiwa and she was able to book us for even cheaper! i'm glad Jen canceled on us because the other workshop ended up being 10 times better than Jen's would have been. we also still have not received the refund that she promised. it's been 4 days. book with someone else instead to save trouble and money. read more

The Happy Haku - Floral Designers Near Me - Kailua, Hawaii

I found the Happy Haku through their Instagram page. It truly is drool worthy!! I followed the page and made a note to order them for family photos. I always plan ahead so I emailed Jennifer (owner) a month ahead of time. She responded the next day to which I sent all the info of what I wanted to order. I didn't hear back but I'm a persistent (annoying yes) person and tried sending a message on their IG and texting. I also just went ahead and ordered directly on their webpage to hopefully secure a space. Jennifer then contacted me to get some extra details and let me know time for pick up. I did show her a photo of our dresses and said I love orchids. Then I trusted her process and excitedly waited to see the finish product. We went for pick up the day of and she was running a little late but our shoot wasn't until that evening so we just hung out at Target until she was ready. Seeing the actual product was so exciting, I was in love!! I ordered an adult haku, 3 little hakus, and a pua puff. The pua puff ended up being really big (love that) but difficult to secure in my hair. She did thoughtfully include Bobby pins with the pua puff which helped. It was difficult to track down everything and it took a lot of trust in Jennifer's abilities to be surprised the day of, but totally worth it in the end! read more

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DO NOT USE THEM IF YOU NEED FLOWERS FOR A CERAIN DAY/TIME, ESPECIALLY FOR A SPECIAL EVENT. Terrible customer service. I had emailed 2 months ago for an order and they were difficult to get to confim my order. Figured relaxed Hawaiian vibe so didn't think much of it. Two days before our family photos they confirmed my order, took payment and told me to text them to set up a pick up time day of. I texted the night before we had set up to pick up. Texted the morning of and didn't get any response back. We had photos at 6pm and told them we needed to pick up the crowns by 3:00pm. We never got a response back until 4:00 that they were out of cell range and couldn't complete our order!! Our photographer said she's heard many others having similar experiences with them. read more

Jennifer from the happy haku made the most beautiful, custom haku for one of my best friend's 30th birthday. We were both so in love with the outcome. Jennifer was very accommodating. I ordered the haku through the happy haku email and received a message and invoice shortly there after. The invoice detailed price, location for pick up, and directions to text 2-3 days before requested pick up to confirm time. In the original email message I sent I attached photos of the haku design I was requesting. Two days later my friend requested to change the haku design. I emailed about the requested change and Jennifer responded in a timely manner that she was more than happy to change the haku design. The day of pick up the haku was ready and packaged beautifully. At the 30th birthday party, my friend could not have been more happy. The haku was exactly like the pictures she had sent and requested. Thank you so much Jennifer for the beautiful haku! read more

The Happy Haku - Floral Designers Near Me - Kailua, Hawaii

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DO NOT USE THIS COMPANY. I purchased a haku lei for my daughter's birthday. I received a confirmation email from the Happy Haku confirming my order and order details. I tried to call them to arrange a time and place to pick up my order but couldn't reach anyone. I called and texted all telephone numbers for this business multiple times, reached out to them through their website portal, and emailed them about my order. No one ever got back with me. Finally I texted again at 10 pm the day my order was supposed to be ready and canceled my order, told them my daughter was extremely disappointed as this was the only thing she asked for for her birthday, and that I would be reporting them for fraud. I received a text back telling me that she "isn't 1800 Flowers" and then gave multiple excuses as to why she ghosted me and absconded with my money. Ultimately, she agreed to refund my order, which they still have failed to do. Don't let this company ruin your special occasion like she did my daughter's and take your money and run. I thought I was doing a good thing by supporting a small, local business. What a mistake! read more

I just celebrated my birthday and I wanted to mark the occasion with one of Happy Haku's beautiful creations! Jennifer as always is such a joy to work with and I will continue to recommend her to anyone who wants a beautiful haku! All of her work is gorgeous and if you follow her care instructions... your haku will stay fresh and lovely for several days! Thank you again Happy Haku for making me feel extra special on my birthday! read more

The Happy Haku - Birthday Haku! - Floral Designers Near Me - Kailua, Hawaii

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I was referred to The Happy Haku from the photographer we worked with on Oahu, Natalie Tocco. We had haku leis made for my daughter and myself- and let me tell you- these were STUNNING. I had tears in my eyes when my daughter first put hers on; she felt so beautiful. The flowers that Jennifer uses and her sheer talent with pairing everything together is just magnificent. We kept these in the fridge as instructed after our shoot and even wore them several days later to afternoon tea. We received so many compliments. We look back at our Hawaii photos with such joyful memories, and Jennifer helped make that happen! read more

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So unique, fresh, celebratory and the best customer service from Jennifer herself:) SHE IS THE REAL DEAL! My girl's 13th birthday became magical with Happy Haku. Thank you!!! read more

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I made a purchase for graduation and paid for the invoice in advance. I thought the price was a little steep but I figured it would be worth it for this occasion. I had faith in this business after seeing her work on Instagram, however, the customer service I received was not what I expected. After paying for the invoice, I emailed Jennifer about the design of the haku I requested and included pictures of what I wanted. I also emailed her through the invoice app. I received no response for both. Weeks later (3 days before graduation), I texted her to confirm pickup date, time and place as it said on the invoice. It took forever for her to respond, meanwhile, I can see her posting on her insta stories. Jennifer didn't tell me she was only based in Kailua and the invoice had three different locations for pickup. She even said "yikes" like this was a joke. So I offered to come to ala moana to pick up the haku, and she said, "she would send details over shortly". No details were sent so I texted her that night asking if she would be at the shop or if I can just show my invoice to whoever is working for pick up. No response yet again. Next day, I had to text her again asking to please let me know since I have a tight schedule. She responded 3 hours before the pickup time. There was definitely a lack of communication on her part, and it was frustrating to have to keep texting and emailing her only to get last minute and vague responses. I understand that it was a busy week, but I thought it was inconsiderate that I had to keep changing my schedule for her convenience. I wasted so much time and gas just for this. Haku was nice but it's not worth doing business with her again. read more

Beautiful haku leis, terrible customer service. I heard about this place through a friend's social media posting and was impressed with her work so I wanted to order one for my upcoming graduation. I placed my order 1 month in advance of graduation in anticipation of the grad rush and paid at the time of ordering, but received no confirmation. I followed up on my own and was able to get confirmation from the owner, who asked me to confirm pick-up the day before, which I did. I did not get a response to my day-before confirming email. A friend of mine graciously offered to pick up my order for me since she would be in Kailua that morning, but when she arrived, the owner snapped at her and told her that she did not have a haku lei for me and to come back in 45 minutes. While my friend was out killing time in Kailua, the owner texted her first saying that I didn't pay for my lei, then saying oops, yes she did, to then saying that I didn't confirm the day before, and then saying oops, yes she did. To top it off, when I grabbed my lei from my friend's house a few hours later, I discovered that she didn't even remotely make the lei that I ordered. It did look nice so I still wore it to my ceremony (not sure if I had a choice on the day of...), but there were some major issues here that needed to be addressed. Her work is great, and I understand that it was a busy time (although my pick-up was on Sunday, after the big Saturday UH rush), but don't blame your customers on your own mistakes and oversights. Attaching photos of my automated order email, a screenshot of the lei I ordered, and a photo of the lei I received. read more

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Jen was amazing. She turned around our order so quickly and because she knew how busy I was down in Waikiki, she even delivered it for me. Great product, great value and wonderful service. Thanks so much! read more

I had learned about the Happy Haku through our hotel as they offer a monthly haku workshop there. I was highly anticipating the announcement of the date for April hoping it would coincide with our trip. It didn't. Knowing I would miss the date offered at our hotel, I reached out to Jen weeks in advance of our trip to inquire about doing a workshop at her pop up at Lei Palm. We communicated via multiple means and her response time was nearly non-existent. It was always delayed and often included a, "I'm just seeing your text now." For weeks I tried communicating with her always hearing back days later. Via DM, she told me to email her, then text her. But frankly, she couldn't keep anything straight. Multiple times she would ask my name, "I don't think I got your name." I was concerned the workshop wasn't going to happen as our vacation dates neared. Fast forward to the week we were finally on Oahu. Again, multiple messages/emails, and she told me she could take me on a Thursday in the afternoon. She quoted me different rates for her workshop on separate occasions. She asked multiple times if it would just be me or if others would be joining. I told her it would just be me, though I would ask other friends in town if they were interested. Ultimately, it was just me. So here we are now, the night before the workshop and she texts me that she had a scheduling mix-up and can accommodate me at 10:30AM instead of the afternoon. I shifted our family's itinerary so I could make the morning workshop instead and confirmed with her. Then after all that, the very next morning, the morning of the workshop, she texts to tell me she came down with the stomach flu and had to cancel her entire day. I was disappointed, but obviously if she was ill, I couldn't hold it against her. I even recommended some things to help her feel better. I asked if there was any hope of rescheduling any other time before I left Oahu. She told me it depended on how she felt and she would text me in a few hours. Well per her IG stories, she must have been feeling much better that afternoon because clearly there was some type of workshop going on with an entire group of women. I never heard back from her that day until I followed up again as I just wanted to move forward with the rest of our vacation and not hold on to a chance of taking her workshop. I texted her just to say thanks anyway. Then all of a sudden she tells me she can accommodate me again but it had to be around noon the next day. By then, a) I didn't want to revamp my family's itinerary again as I did it already, and b) based on my experience with her, I couldn't trust if the workshop would actually happen. So after all the early planning to try to get this scheduled ahead of our trip, and excitement of actually taking this workshop, it didn't happen. I'm not going to make any accusations or judgements of anyone, just simply stating the facts of my experience in corresponding with Jen. She did apologize and say that the growth of her business was affecting communication. If anything, hopefully this honest feedback can be used as a tool for improvement. I was bummed and almost let this ruin my vacation, but thankfully there's more to Hawaii than haku making. read more

This review is long overdue. I found Jennifer via her Instagram a couple years ago. She made an absolutely beautiful lei and bouquet for my wedding day, both of which stayed fresh (with proper care) for many days. She also went out of her way to deliver it to me in town at the time. I will be going back to her for future occasions. read more

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Our original wedding florist unfortunately had to cancel at the last minute due to personal reasons so we were in a rush search 6-8 weeks out from the wedding for a new florist. Amazingly The Happy Haku was available for our date even with all the weddings in 2022 and we just cannot be grateful enough for her help! We had a vision planned for about 2 years and sharing the inspiration photos with Jennifer was so easy and she understood exactly what we wanted. Coming to the wedding day all of the floral details were absolutely perfect, my Lei Po'o was incredible as well as my husbands lei and our centerpieces fit our aesthetic just right! I had asked for a head table design and wow I was just blown away with what a great job Jennifer did! She was quick to communicate and easy to work with, I'd recommend her to anyone for your floral event needs! read more

I reviewed her work on instagram. Decent communication regarding what I wanted and budget. I asked for white cymbidium orchids and told her color scheme. Communicated regarding pick up and seemed it was a hassle for the pick up in Nuuanu area because she had another event and it's it would be according to her family's schedule. So if you do a pick up, make sure you are not busy that day. I was disappointed with my haku lei. I did not get the cymbidium orchids like I requested and if she couldn't get them or if the price was higher for cym orchids then she should have communicated that to me. I even gave a tip on pick up. Basically other white orchids, pink roses and some other fillers and greenery. Not at all what I was expecting for $75 plus tip, compared to her items on her site and instagram. I just thought I would get a fuller haku for the price. If I could do a re-do I probably would just ordered from a lei shop from Cindy's in Chinatown for the same price. read more

I fell in love with a haku on the website and immediately ordered. I honestly became nervous once I read some of the negative reviews, and expressed my concern to Jennifer. She acknowledged that her business did experience some "growing pains" when it took off, that there were often assumptions that certain flowers were available year-round, and that she unfortunately has the upset clients who tend to be more motivated to post their reviews than the happy clients--all of these seemed to be valid reasons to me, and I greatly appreciated her taking the time to address my concern. In my personal experience, she did explain to me which flowers were readily available for my haku order and actively communicated with me to the end of the transaction. If you do have a positive experience with Jennifer, please support a small business and improve her ratings! read more

The Happy Haku - Smooth pick-up order with Jennifer - Floral Designers Near Me - Kailua, Hawaii

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I got my friend a haku for her birthday, made by The Happy Haku at their location at Lei Palm in the Ala Moana mall. I purchased the haku on Thursday to gift to her on Saturday and it looked just as vibrant and fresh two days later. My friend loved her gift and got so many compliments on it all night, I was proud that I picked it out. She wore that haku all night and looked like a Hawaiian princess. Everyone can see for themselves by this photo that Jen, the creator of The Happy Haku, is extremely talented. She should be registered under an artist rather than a florist. read more

The Happy Haku - Haku Lei - Floral Designers Near Me - Kailua, Hawaii

Not worth 1 star...I was impressed by her photos online, her Instagram page, beautiful leis and haku leis, so I went ahead and placed an order. It was pretty frustrating between emailing and texting with the long waits for responses. After cancelling due to weather, canceled photo shoot etc,and Covid, I had to reschedule a pick up. I contacted her again, waiting a couple days for her to respond before my shoot. When I arrived, the lei was NOT THE ONE I ORDERED, After almost 2 months crappy communication, she goes to tell me "oh, that's what you meant when you said rainbow" YEAH, ITS ON MY ORDER!!!! ???? She basically lied to my face right then and said plumerias are not in bloom anyways and not in season,(they're still in bloom) gave me $10 bucks and tip back for my troubles, then asks me to send her pictures. WTF! read more

AMAZING!! A+++ Excellent communication, I was sooo thankful for Jennifer. She saved my wedding day! After finding her instagram, I was obsessed with her work. I emailed Jen with pictures of what I wanted about 3 weeks before my wedding (super last minute), and she got back to me that same day. I asked for A LOT and she gave me a quote that was a little out of my budget, but she reassured me it was just a start and she could work with my budget. So we both texted back and forth a little bit, she asked me questions about what exactly I wanted and made suggestions, quickly sent me an invoice and got to work. I had originally asked to have the florals delivered to my room at 11am, but plans changed the night before! I texted Jennifer super late, like almost midnight and she responded right away! She tried her best to accommodate my last minute change of schedule, and since my ceremony wasn't until 6:30pm across the island, she kept in contact with me the whole day long to check in on me since I didn't really know how my day was going to pan out. She figured out a location where to meet up, and waited for me there. It was out first time visiting Hawaii, and we only had like 3 days there so she recommended the scenic route to take to our location, and made sure I was not stressed out on my wedding day. If it wasn't for Jennifer being sooo helpful and accommodating, my day would've been a horrible mess! But everything worked out perfectly thanks to her. And of course, the florals looked and smelled beautiful, I got so many compliments and ooohs and aaaahs. They were more beautiful than I could've imagined! She really does go above and beyond in every aspect. Definitely recommend her business over and over again :-) I Love The Happy Haku!! read more

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BEAUTIFUL haku lei - gorgeous flowers. So helpful, quick and wonderful to work with. Highly recommend!

Just had to share my experience. We flew to Hawaii for our vow renewal and I placed an order for wedding flowers for our vow renewal. I paid her invoice and didn't hear from her but I trusted all was well due to her popularity. Two days before she was supposed to deliver I get nervous that I hadn't heard from her so I start messaging, calling, DMing... no response. The night before I realized I probably wasn't going to hear from her and I've just been scammed out of $150. I was miserable trying to figure out where to get last minute flowers for our renewal the next morning... stressed beyond belief is not what I wanted at all for our vacation and momentous occasion for our family. Finally she like comes back from the dead and says my order should have never been accepted she's out of town!!!!! I was so upset so I had to scramble and look for flowers that looked nothing like I envisioned from Chinatown. She did offer to make it up to me but I just wanted to cut ties with someone who put me and my family through that. I just came to yelp to see if anyone else had the same experience and boy do I wish I had come before placing my order!! Shame shame. She did say she would refund me but here we are a week later and she's not responding to my emails, texts, messages or calls. I've had to take the issue up with my credit card.. let them deal with her for the refund. read more

Beautiful work but terrible customer service. I sent an email to order a haku about 3 weeks before the needed date. I sent an email confirming which style I wanted, days later I received an email saying that she would be sending the invoice shortly. I never received the invoice. I sent an email back inquiring when I would be receiving the invoice and when I would be able to pick up the haku. I never received a response back. I was very excited about ordering this haku for my maternity shoot and was left without one because she simply could not respond to an email. If you can't take on an order, it's much easier to respond back saying you're unavailable. Especially when I see active posts on Instagram read more

This rating is to update my review. Glad to say that after all my emails to The Happy Haku and being persistent I have gotten my refund as first promised. It took a while and lots of emails to her different accounts but glad to update she did good on her word. read more

I was super happy with my wedding bouquet and haku lei that I ordered from Jen. I emailed her a list of what I wanted in my bouquet and haku lei (it was super detailed) and got exactly what I wanted. I got tons of compliments and felt beautiful on my wedding day. Thanks Jen!! read more

Use HH for every and all occasions and am never disappointed!! Birthdays, May Day, my kids picture days, my moms funeral, my sons graduation and proms, my sister and also my cousins weddings. Literally all things flowers- not only haku but unique lei, centerpieces w/ flower arrangements, bouquets, flower bars. She has creativity in her blood!! Once I found her, she has had my loyalty for years. Fun fact- she's a one woman show, she makes every single haku & arrangement herself. Never by another artist or team member. I read some of the other reviews (so sad to see any 1 Stars- I was shocked!) and while I agree at times she can be difficult to get a hold of - she always comes thru and provides. And it's no wonder she can't reply to every email, DM, text and call when her hands are always full (literally with flowers!!!) Props to her for expanding her business and pushing out thousands of hakus. It's no easy task growing so quickly. Don't let the 1 Stars turn you off, she's a humble hard worker with beautiful creations!! read more

I researched Hakus for a year prior to our trip to Hawaii and always came back to the Happy Haku. Her crowns stand out all above the rest. They are absolutely stunning and well made. We contacted Jennifer about 6 months in advance and again about 3 weeks prior to our trip. At that time she had me view her instragram page to give ideas of what we wanted. She then created a custom order and sent me an invoice which I paid right away. Since our photo shoot location was near her house, we picked them up on our way. Her Hakus are made the day of and fresh. The pickup was easy. Our experience was great. If you are considering the Happy Haku, please take into consideration that not everyone is always going to be happy, and there are always two sides to each story and when things don't go a certain way people can say things to try and taint a persons reputation. Knowing Jennifer and reading some of these reviews, that is not who she is. Her work is exceptional and she would not treat people the way she has been depicted. She is super busy and her Hakus speak for themselves. Again I highly recommend!! read more

The Happy Haku - Floral Designers Near Me - Kailua, Hawaii

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I'm always impressed by the quality of flowers and the thoughtful/artistic design of the Happy Haku's creations! I have also attended a haku-making lesson and had a wonderful time. The materials and direction provided are top-notch, and it's a wonderful experience to do with friends and family. read more

Wonderful experience. Beautiful products. My daughter was thrilled with her flower crown. Thank you so much!!

My sister came from California for her vow renewal. She paid in advance AND my sister tipped her! Time comes for pick up and she doesn't respond to my sister- both calls and texts. I call her from my phone and lo and behold! She answers.. she then says that her "assistant" was handling her order. She was supposed to pick up in Kailua, but order wasn't ready. Anyway she asks my sister to meet her off of Pali and ends up close to the time for the meet telling her she can't make it! And then says she could drop it off. Fine. Things happen... she gets her $100.00 haku and it looks nothing like her pictures!!! There was literally like 5 white orchids maybe. If my mom didn't have extra Pikake to string around the haku it would have just looked like greenery half way around the band and floral tape. I can't help but to think she took advantage of my sister thinking she wasn't a local and would appreciate some half assed, not like the picture haku. So unprofessional. She is capable of beautiful work, but it means nothing if you pick and choose who to service nicely and who to not. HORRIBLE CUSTOMER SERVICE!!!! Will never encourage anyone or myself to order from her again. She wasn't even apologetic about it. read more

Terrible customer service and totally overpriced. I paid $89 + tip in April for an all white Haku for my vow renewal on June 13th. I emailed her on a Monday for a Wednesday pick up and she tells me to text her. I text her on a Tuesday no answer... Wednesday no answer... called no answer... my sister calls and texts and gets immediate response... she proceeds to tell me that she doesn't have me down for a Wednesday pick up but that she will make it and meet me at her Nu'uanu pick up location... she's late and stuck in traffic and ends up dropping it off however it's so cheaply made, definitely not like the one I requested (she had it posted on her IG). She blamed her assistant for miscommunication and a late wedding prep the night before and said my messages got buried the days before... but zero accountability. I ended up having to string pikake and add roses to my Haku for it to look complete. Totally a bummer since her work on social media is beautiful. read more