The staff was of NO help when we were selling our last home in which The Helsing Group was the management company. They delayed our closeing by almost 2 months. I could not get a phone call return and to get a document and a form that required 7 boxes to be checked was too difficult to complete. If you are a current home owner - prepare for extra time on the closing and good luck w/ closing on time. read more

If I could rate this HOA negative, I would. Extremely poor service. Workers are lazy, unfriendly and unhelpful. They take your money and do nothing. read more

This is literally the worst company ever. HOA's are suppose to support you and keep your neighborhood clean. But instead they charge us to complain about nonsense and yet do nothing for us! We pay 126 a month. And they don't even maintain the common areas. They make the homeowner who is closest to that common area responsible for watering and maintaining it! It's not even on our property! Then they send you notices in the mail threatening to sue and charge us fees for not doing it?! What are we paying 126 dollars for! They have not done a single thing for me or my neighbors! Do yourself a favor and do not use this company for anything. They don't deserve to be in business. read more

This is the worst nightmare we have ever encountered. If you want professional advice, timely feedback, or your HOA to be totally satisfied DO NOT use this company. If we could rate -10 stars we would that's what is deserved. Completely unprofessional. TEN Thumbs Down!!!!!! read more

This HOA lacks sincerity and does not care for the community that is paying for their services. They unfortunately are the HOA admin for the Pinnacle homes in Fremont, which is located on the Fremont hills. The area around this community needs to be cleared off weeds to prevent fire danger during hot days on spring and summer. Every year it is a struggle to get them to arrange for the weed clearing. It is currently June and the dry weeds are still there waiting to be cleared. Repeated requests to get this taken care off only results in one excuse or the other. Stay clear off this company ! read more

The Helsing Group - Property Management Near Me - San Ramon, California

Worst HOA management company ever. Incredibly unhelpful and clearly does not believe in customer service whatsoever. I am hoping our HOA Board gets wise and switches property management service providers soon. read more

The Helsing Group is unbelievably unresponsive. From my experience with them, they will only attempt to help or try to answer questions when it's directly related to the monthly HOA payment. Seemingly all other questions/concerns are either ignored, or someone there will tell you they don't know and/or promise a follow-up call and never do... SMH. read more

This management company is incompetent, unresponsive, and do not seem to have read HOA docs. They always have the builder's interest in mind read more

I have called the Helsing Group several times. Was directed to Maggie. Left a voicemail, never returned so I called back. Spoke with Maggie, explained my situation, she said she would get back to me. Again, no response. It's been over 2 weeks. Who is available to help and answer qyestions????? read more

This awful company preys on its residents by towing cars without warning from legal spots. Just be aware, if you ever live in a Helsing community, you'll be paying towing fees on top of your HOA fees even if you don't do anything wrong. Also, the entire company shuts down for lunch, like a bad episode of The Office. read more

I would i have given no stars at all if could for there service.! I live in centra community in Livermore managed by Helsing group. Very poor response to the issues. Never explains in detail about the charges in detail. I did ask a simple question to them to provide a simple document what should we reach out to them for and also services they are not responsible for since an year. Especially Ms. Tyra from helsing is not peoples person and her attitude is very unpleasant towards most of the home owners in the community. Never assists in solving an issues.always acts as dictator . Never explains how things work. We had Board of Directors elections today. She never explained how things work.! As most of the housing community want to go for election , she hijacked it with other board of directors along with his family members , Who never attended a board meeting for the past 1-2 years to elect four other Board of Directors just by looking at there names ( americanised and easy to pronounce ) .when asked how the process works., she kicked owners out of the meeting as she wants to conduct the meeting. We want to esclate about quite a few issues to there management above her but when asked she doesnt provide the information. Not sure what else we can do before replacing Helsing group. Hope Helsing group is better than this and care about there customers and dont want to loose business!! read more

Poor customer service. Maintenance and other inquiries not returned and required multiple follow up. Our HOA no longer uses them and I'm so much happier. read more

Absolutely horrible company and extremely poor service. I would avoid this management company at all costs. As someone who has worked in real estate property management in the past, I can honestly say I have never encountered such a level of incompetence before. read more

No invoices received on an HOA policy, reported straight to collections for 12 times (not exaggerating) the original amount. Communication with them directly resulted in being told "we don't have to send bills to you, you have to pay them." Can't set up auto bill pay to them because the amount changes every month _and_ I don't have the luxury of receiving a bill from them so I know how much to pay; these same morons want me to give them my bank account info. Would give zero stars if possible. read more

Update 6/16: I was contacted by Roy Helsing (President) of The Helsing Group in regards to my review done on 4/28/09. He was investigating my review and inquired about the service I have received from his company. I explained my situation and he listened patiently. He apologized and said he will speak with the Property Manager regarding the situations I've had to deal with. I appreciate Roy contacting me and hearing my side out. I feel this was very professional and hopefully helpful for the future. To me this shows Roy does care for the home owners. read more

We had a terrible experience with Katelyn at the Helsing group. She needs to understand that HOA stands for homeowner's association and as a manager of that association, she must communicate well with homeowners and answer their queries. She is not a dictator and she is being paid by the homeowners to answer concerns and to help homeowners and not to just dictate rules. She is extremely rude and does not have the patience to explain or talk to clients. Also she does not communicate well - she does not respond to emails or phone calls. She never explains the process and after some months, she comes and says this is what the rule dictates and this is what I said earlier (even though she never said that). She says something over the phone (since she never replies emails, we have to keep calling her) and then since we don't have written proof of what she said, she goes back on her words and says she never said that. She is not a pleasant person to work with. She is not open to discussions. Apparently her time is very precious and she has no time to hear concerns from the same homeowners who are paying her salary. She never comes up with any ideas to improve the community and she is good for a clerical job which has no customer interaction. Please avoid this management company and Katelyn like plague. Worst management company. They are only after money and don't really care for anything else. read more

Im writing my review to voice how incompetent these people are. They sent my late HOA payments to an agency who billed me $1000 for missing 2 months payments. I explained this wasn't my fault because the property is new and mail services are not running and on top of that I had not received any mail from them at the proxy location mail pickup ( not surprised as i've been given other peoples mail before by accident ). No one heard me out no one cares all they want is your money. Next stop might be BBB. read more

This company should not be existence. The people at this company know nothing, do nothing, are completely unresponsive, and are just plain old incompetent. They don't return phone calls. Don't return emails. Don't know and/or can't find the requirements of my HOA for me to submit my architectural application. Give out wrong information that I then have to correct, significantly slowing down my architectural application process. I could go on and on. If you are on the HOA board of your neighborhood, do not select Helsing. read more

The worst HOA company ever!! I submitted paperwork to approve my backyard. And I get the letter of approval a few weeks later. Than get letters saying I need to submit the application for approval. This company is horrible!! read more

This review is especially for Katelyn Stefani. She is always very calm and knowledgeable, and when she doesn't readily have information available about a situation, she happily researches it. I think that Katelyn's work managing our HOA is spot on. She informs the Board of its options, she listens, and she acts as the HOA Board asks her to. I think Katelyn is great!! read more

I agree with all these reviews on this website that say the Helsing Group is a lazy bunch that is absolutely no help. Instead of managing the community to make it the best community it can be, they give every reason why this is not their responsibility. Unbelievable. And to think I pay $270/month in HOAs for nothing! I did give them 2 stars, but the more I write, the angrier I am getting. Is there an option for a negative star? Especially for this Adelita individual. read more

Their services are adequate. I have had good experiences with them. As far as I know, they do not go above and beyond. I mostly use their website that is functional, but hard to navigate. read more

We had a few questions regarding our HOA and Eve was very responsive and helpful with our questions. Thanks Eve, you're awesome!

Negative 100 for Helsing!! Mike G is spot on.Everything he said was true. We feel our privacy is invaded, i'm actually reporting them to the city.They will look for violations to fine you. My husband puts the garbage the night before pick up but they will still say its a violation!!!In the meantime there are teenagers smoking *** ! They're supposed to take care of the community but you'll never see a security roaming. And that Matt!! Goodluck if you can even talk to him! It's like putting your money in the drain with this company. We are seriously considering selling our property to get away from them! Stay away from this company if you don't want your life to be Hell!For real! read more

Can I do a -10? I can't believe these people call themselves professional. I have never had to deal with such fools. We are having such a hard time refinancing our place because these stupid idiots require 20 days to fill a stupid questionaire and would not return any messages from us or our broker. Who the hell hired these people to manage our property?? I feel like running over to their office and scream at them for being such imbeciles. Can companies stop hiring these tools so that the residents can move forward to simple stuff like refinancing? I am going to make it a point to post these posts on the internet. I demand an answer from these professionally challenged so called property management. Believe me, when the time is appropriate, I will start my own damn tea party and take this company down. I really wish I could give them the middle finger. read more

I usually don't write yelp reviews but this was bad enough for me to wrtie one. Helsing does horrible HOA management...I and 2 other neighbors complained to them (with photographic proof) about one of our neighbor that uses heavy machinery to do woodwork in his garage. It is very loud and he does this almost every day and weekends. All my HOA rep said was "call the police"...they won't even send a simple letter asking my neighbor to stop. This is not even a neighbor vs neighbor dispute. This is multiple neighbor vs one...if you are thinking of hiring them, think twice. I recommend hiring another, better HOA company to work with. I am currently discussing with some members of my HOA board to look at other HOA companies... read more

'Service' continues to be completely lacking and in many ways, appears to continue in its downward trajectory (which begs the question, is it 'service' or 'dis-service'.) In the past six months, not once have I been able to reach my 'representative' by phone. Mind you, this is after dealing with Helsing's rather cumbersome telephony system and then waiting on hold for upwards of 10 minutes to be told 'he's away from his desk", "he's at lunch", "he's not onsite".. In fact, I can't recall a single instance where a call was actually returned, and most email requests for information or management improvement go completely ignored or responded to an unsatisfactory manner. Yesterday, I finally received a response from the owner. Said email did not address any of my questions and was, as per usual, rude and lacked the requested information. Because of what I perceive the owner's hostility and agressiveness toward me (one example - he threatened to sue me during an open HOA mtg) I responded with a repeated request that he not contact me - rather, filter responses to my requests/questions etc through our associations rep. . His tactic, which is typical, is to email me with "Well, then this will e the last time as I am the only one in my company allowed to answer your questions if they fall into the category of questions we will answer. Best of luck to you. " This is typical of the "service" I have experienced in 2+ years with Helsing. Not only do they not implement any of your recommendations wrt to *their* service, but what is truly amazing is that as you go up the chain, the service worsens - requests and suggestions are met with a hostility and a complete lack of any understanding of what makes for good business and solid customer service. In my case, they are met with all out failure. IMHO, this company is worse than unproductive, they are counterproductive. A few recommendations - (1) Read your contract. (2) Ask for a breakdown of hours spent on your community (good luck in getting this), (3) Firm up your contract to include a clear SLA that includes penalties for non-performance/compliance and a MINIMUM number of hours they are required to spend on your community (4) Hold your BOARD accountable for Helsing's behaviour/service (5) While your doing 1-3, you might start researching new vendors. read more

HELSING GROUP If given a choice, i give them a negative 5 stars. HOA fees are high and don't go towards anything. Nothing is ever fixed on time or remains broken for months. Each time the elevator in our complex breaks down, it takes at least a week and a half for it to be fixed. The garbage chute door has been broken for months. When thieves broke into the 4th floor storage rooms, the Helsing Group denied responsibility and had the gall to say that they own the doors, but the home owners own the locks, and since the locks were broken, they weren't responsible for any of the thefts! To top it off, if home owners park outside, our cars get towed! I'm pretty sure the Helsing Group gets a cut of all the fines. They are the worst property management group ever, and I am so glad that they are being kicked out of my community! Bring on some real property managers who don't just take our money and line their own pockets! read more

Completely unresponsive and unporfessional during the sale of our home. When we decided to sell our home we checked the HOA manual regarding a for sale sign in front of our property. It clearly states that we can place a sign as long as its within the front dimensions. I received a letter from The Helsong Group asking us to take it down, but when I called and emailed to discuss I received no response. Now the house has sold, and we are required to provide HOA documents. The escrow company called and requested the fees and documents and the HOA wanted to charge $1000 which is unheard of according the escrow company. The standard fees are between $400-$500. The HOA would not give an explanation breakdown for the fees, but decided to lower the price to $600. As the owners we are entitled to meeting minutes, and an annual budget which we have never received in the five years we have lived there, and now I am required to provide these documents to the buyer of my house. I called on several occasions and emailed, but The Helsing Group refuses to help and/or respond. The secretary is extremely unprofessional and rude when you call and screens calls for the property reps. This Company is jeopardizing the sale of my house with their lack of professionalism. read more

They bought the HOA and my previous auto payment set up was no longer valid without me realizing it. They have sent letter to notify me but who would pay attention to snail mail these days? Anyway suddenly I received this letter from a collection agency adding hundreds of dollars to my due payment. Why do they not bother to pick up the phone and make a one minute call to me to have this resolved immediately before they sent this to collection agency? It was them who effectively terminated my auto payment arrangement and now I am penalized for hundred of dollars? I requested Helsin to withdraw my case from the collection agency which is a cinch to do, but the only answer I got was to talk to the collection agency. How low a company can get to do that to a 70 year old with no income? BAD!!! read more

This is the first HOA I have had to deal with, and based on my experiences it will be the last. My husband and I are planning to move much sooner just to not have to deal with them anymore. They are slow, unresponsive, and operate with this authoritative attitude like you are dealing with the DMV. This is a homeowner's association, and they should be working for the benefit of the homeowners, not themselves. The most ridiculous thing so far was at the last meeting, the representative from the Helsing group actually expressed concerns about the cost of sending a bulk email. In Silicon Valley if this is a concern, you are doing it wrong. My recommendation, If the Helsing group is running your HOA fire them and find someone better. If you are looking to buy in a community run by them, look elsewhere. read more

Couldn't care less about responding to constituents concerns and requests. Numerous calls made about erroneous charge without returning call. read more

UNSATISFIED!!! My wife had to send another picture to SETH showing the over grown branches blocking the way to our front door. What is the problem of maintaining this, if we pay HOA, on time everytime?! Seriously!!! SETH fix this now! HELSING GROUP get another landscaping company since the current one is not providing satisfactory service. A real poor reflection on the HELSING GROUP! Clear my front porch walk way NOW!!!! read more

Great customer service team ! Quick responses to emails and very helpful staff esp Matt. He is very prompt and also helps through the process of any application. read more

This should be negative 5 stars. Roy's attitude is condescending and his disregard for spending HOA funds breaks the rules in place to protect the community. Our community had a leak. Instead of contacting the builder, he exceeded his $500 spending limit and spend over $1k to try to fix the problem. In the process of "fixing" the problem, he created another problem, which cost another $1k. In the end the whole fiasco ended up costing close to $5k to fix which would have been an easy fix if he had just contacted the builder and the current board members. Then, instead of apologizing, he came to a board meeting just to yell at the membership. Unprofessional. BTW, many new homes have Helsing as their HOA company because they have an "in" with the building industry. It's up the membership to make the change. Oh yeah, and we made the change, Helsing waited until the very last day to actually hand over all the documentation (and we suspect some of it is missing). read more

Horrible company and extremely poor service at the HOA Positano San Ramon. If I could give it double negative stars I swear I would do it.

I live in a development managed by this HOA. The worst service for homeowners. The care and maintenance of the common areas of property is at their discretion. They are abusive with homeowners while poorly maintaining the areas that they are responsible for. They allow the grass to the go brown amongst the homeowners. Too bad they can't be fired from their job. The constant stream of new employees at the Helsing Group, means that they don't have anything documented. We have to remind the new staff every fews years. No wonder their service is the worst. Must be a pretty crappy place to work. I can't believe developers use their services. Complete WOT. read more

I posted once and my review is lost. Mr helsing is likely paying off yelp. anyways, we live in terra serena (Milpitas) and this association which was thrust-ed on us by our builder (kb homes). We had a multitude of problems with this hoa. 1.) they were not responding to our requests in timely fashion 2.) helsing group was not providing us lender cert(s) requested by banks, thus holding us hostage in our house. they cite legality and go to even extent of ripping of money and not filling the cert fully. 3.) we had a new person to contact every 2 months to get anything done. Thanks to our residents, we kicked them out and are now with compass management. Please be careful when buying a house managed by this association. There are around 300 members of my association who can vouch for the accurateness of this review. read more

The management company should be working for the community & it's residents. These people clearly do not care about the residents. Randy is rude, and he lies and gives preferencial treatment. I was told there were NO exceptions made on a specific matter, only to find out he allowed exceptions on the same matter to others. read more

It has been such a pleasure dealing with the staff of The Helsing Group. I called because I needed some assistance with downloading forms from the portal. The receptionist was so professional, she transferred me to a person who walked me step by step on the website to get what I needed. I appreciate the professionalism of the staff! I was made to feel like a valued client-homeowner. read more