The front desk person was very accommodating and nice. The check in was great and the person checking us in answered our questions and how to get around with some useful recommendations. The room was large and comfortable. A very modern motif with an open bathroom layout, but we enjoyed the room and the bedding was comfortable allowing us a couple of good nights sleeping. The hotel is large and modern, but even though we were there on December 5th. There were no Holiday decorations making the lobby cold and uninviting. Speaking of cold, the lobby was literally cold to freezing, so much so that they had to close the front doors and make them inoperable and we were asked to use a side door. Not a big deal as Nashville was hit with some unseasonably cold weather during our stay, but we wonder if they have the same issue when Nashville is warm? The Costco package we had came with a breakfast buffet which is $39 value (it is not worth $39). The food was warm at best and not hot even though the quality was good, but cold bacon, French toast and eggs is not ideal. The breakfast was not well organized. There was confusion on where to sit and we were told that we should have waited to be seated, but there was no hostess that we could see. The area is not ideal for dining as we were told this also doubles as a work space for the hotel clientele (Suggestion: maybe section it off during the breakfast buffet and make it clear where to sit and how to be seated). There were managers there not helping and ensuring the buffet was full and or hot filling coffee. A special shout out to the gentleman making omelets. He was left to himself with no help and almost everyone there requesting omelets. The power on his hot plate went out and he requested a manager, but they did not get there for 10 minutes, in the meantime he improvised and kept going. He was a great caring employee and unfortunately I forgot his name ( he was relatively new and came from Jamaica). He went above and beyond to be friendly and nice to everyone, unlike any of the managers or wait staff that we saw. In summary, great rooms, bad breakfast buffet and could use a little more charm and friendliness (outside our omelet person). read more

Be prepared for the staff cleaning your room to touch your toothbrushes and use your phone chargers.

Pretty nice hotel. Pool area was closed which was a big disappointment. All food was good!

Beautiful hotel with a great location around the corner from The Gulch shopping area. We received super nice service in all of their restaurants and bars. The breakfasts at The Restaurant were delicious too. Loved our server Billy! The rooms are clean, beautifully decorated, well-appointed with pretty views on the city side. We would definitely stay there again! read more

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Awesome awesome hotel. I've been to the W in LA and this one I feel is a little bit nicer and more comfortable. My favorite hotel is in San Diego but Nashville Tennessee has won my heart. Awesome. Awesome experience staff is friendly. The rooms are super clean. The pillows are amazing. The bed is super comfortable 10 stars. read more

I always stay at the W when I'm in Nashville. Great location and accommodating staff. I'm always given a room with a nice view and wrap around seating with a coffee table. So you don't just have the bed or desk to sit. Coffee bar on the lobby makes delicious oatmilk strawberry matcha iced lattes. read more

Came here on a Thursday night for drinks on the rooftop. There was some music in the background, and the place was not that busy which for us was nice as we had lots of options to choose from when sitting down. Opted to sit outside and love our view! The bartenders were very friendly, and even came to our table directly to grab our drink orders and bring them to our table. read more

W Hotel - Hotels Near Me - Nashville, Tennessee

I absolutely loved the W hotel which we didn't get a chance to stay in but are able to buy a day pass for the amazing pool on the upper deck! Highly recommend doing! I did this for a birthday trip and it was the best part of Nashville for me. The pool is beautiful and nice and service is amazing there with pretty decent drinks. I would really like to go back again! read more

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We stayed here on a business trip to Nashville. Outstanding hotel, excellent location, great service, a wonderful staff, great workers on the curb to help with guidance to Ubers and Taxis, and overall a very friendly Southern hospitality. We had the chance to do some sightseeing and the staff helped us here as well. We were guided to the famous Parthenon of Nashville and the Hermitage of Andrew Jackson. As well as the Country Music HOF! A wonderful hotel for business or pleasure. Highly recommended! read more

My stay at the W hotel was a very pleasant one! From beginning to end the staff was friendly, attentive and informative. They give you a water bottle upon arrival to fill on your floor which we ended up using a lot! Room was clean, bathroom was clean. Pool is open 24/7 which I thought was fun. My boyfriend and I went for a swim at 1am and it was so fun. They have 2 restaurants we unfortunately didn't check those out during our stay but we did get coffee at their coffee shop and it was good. The view from the lower floor was still nice. read more

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Had a blast at the pool and rooftop! Great service. Valet took 30 minutes which was a bummer.

This review is just for the rooftop bar. We live in the gulch and this bar has great views and I like that you can seat yourself. Servers and bartenders were all friendly. Knocking off a star because there were only 4 cocktails on the menu. The bartenders can make whatever you ask for, but it'd be nice if they put more effort into adding some more specialty cocktails onto the actual menu. We ended up with an old fashioned and espresso martini. Both were too sweet but we came for the views read more

W Hotel - Hotels Near Me - Nashville, Tennessee

Rooftop bar is massively overpriced. $19 glass of crappy wine. Never again. We were all unhappy and left.

W Hotel in Nashville Great stay for NYE and great location in The Gultch! We had a mid floor king room. I loved the bathroom doors that would slide out of the way. The rain head in the shower was so relaxing. Next to the window was a great mini bar with snacks, beers, liquors, wine, and premixed drinks. If you like palomas the premixed one isn't bad for a grab & go! The view was nice and I liked seeing the "batman" building read more

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Not as well curated as it ought to be and already looks beat up, for a relatively new hotel. Odd lobby experience. Various different soundtracks playing at once, a disconcerting blend of stereotypical country, young male angst music and the more loungey house music you'd expect at a W. The result is confusing but I suppose on par with the rest of Nashville's touristy NashVegas vibe. The design is okay. They need to deal with the scorching afternoon sunlight blasting the lobby. Bring your sunscreen if you try to relax in the lobby. The Hutch restaurant was, meh. Unremarkable food, mediocre service. It's not a James Beard experience. Lower your expectations and you won't be disappointed. I used to remember when Ws were a cool vibe. It feels like the brand just gave up or maybe people just don't expect much for their dollar or time these days. read more

Loved this hotel. It's very new and felt modern with ever detail paid close attention to. The room was amazing. Nice sized showers. Modern classy decor. I highly recommend! read more

What could of been a bad night, Tyrell - security manager and Jenn head of food + drinks made my comfortable and heard and seen and protected. I was having an allergic. Reaction to something in the cosmic sauce and they quickly moved to fix it and get me help in some capacity. They helped me, fed me and made sure I was good before I left. So then does them. There was another man who helped me too and he was so great as well. read more

The new W Hotel in Nashville has a fabulous location. Great drinks on the rooftop. Our room had a nice view, comfortable bed, and overall was very clean and comfortable. They are still working out the kinks though, which is what forced me to leave four stars for this visit. Bathroom trash had not been emptied, our rainfall shower did not work, and the handheld sprayed everywhere because there was no shower curtain. Management apologized post stay - I am hopeful they will work out the kinks and it will be a great add for Nashville! read more

I went to park my car there on the night of December 30th. The overnight valet worker there was rude, aggressive, and not helpful. I can honestly say this ruined my experience of ever going to this hotel or anywhere near it. I've never experienced such terrible behavior coming from anyone else. Usually the valet is amazing, but not this time. If I could give zero stars, I would. His customer service needs some work to say it kindly. I've worked jobs where people get fired for less. read more

I had to point out, a small yet kind detail, a young man saw me trying to cross the street and offered to walk me over ( because no one can hit a redhead) it was very sweet and that is the attention to detail that makes a stay here wonderful. Thank you all! read more

I was extremely disappointed in our stay. On numerous occasions, four to be exact. We were not allowed to go to certain parts of the hotel due to other scheduled events. Whether it be the rooftop bar, the pool deck, or the live music area, we were denied access as guests to Most of the well advertised areas within the hotel. Additionally the air conditioning went out in our hotel room and the engineering staff knew prior to this that there were issues. And after sending my comments to the hotel staffed themselves, I received a rather benign reply about hopes that we might stay with them again. I can't imagine am I wildestdreams why would ever consider doing so. When you spend more than $800 a night at a hotel in Nashville, you should expect much better than we received. read more

We visited from Los Angeles and heard great things about this hotel bar and rooftop bar so we came out on a Saturday. It was late. After checking out the rooftop we realized there were no food options so we headed to downstairs bar. Despite being last call and missing food order deadline, they went out of their way to accommodate us. They allowed us to order from the in-dining menu (we did not stay at hotel) and made the best drinks! I didn't catch the manager's name.... It might be a Chris?! However, the other person who was awesome was the new bartender from NC! Awesome night! I highly recommend!!! read more

I've stayed at many W Hotels and this one was just off. Was not the same vibe. Was at the Nashville location the week before and it was fantastic. Maybe because of the COVID restrictions in Chicago, but it was definitely on the lower end of what I normally experience at a W. read more

Our recent staycation at the W Hotel in Nashville met all of our expectations and more. Lenae who was at the reception desk was welcoming, fun, and efficient. A gentleman named Tony assured us that we only needed to ask and our needs would be addressed. We immediately felt that the staff was determined to provide us with a memorable experience. A fantastic view of Nashville came with our state of the art room; the front desk had provided us with maps so that we could do some exploring in the Gulch. We soon found out that the great view from our room was to be trumped by the view from the rooftop bar. It was lively and cozy at the same time so we had drinks before our dinner at the Dutch restaurant in the hotel. Again, we had excellent service from out waitress, Cass, who was watchful of our needs without being intrusive. We knew of the reputation of the W Hotels and were so pleased to discover that the Nashville W was both elegant and relaxing. We are excited to plan our next visit to Nashville. It can be challenging to create a hotel with every amenity imaginable and also to staff the hotel with attentive and caring people. Kudos to everyone who made this a reality. read more