I started a project in my shop. Thought I had everything I needed, but I was short 3- 8' 2'x6s" I should've looked closer. Home Depot here I come, it's convenient and I know they have whatever I need or have forgotten. The store surprisingly wasn't very busy. This was gonna be a quick trip. HD has a good selection of quality 2x6.lumber at a good price. I spent just a few minutes picking out three of their best, loaded them on my cart and headed up to pay. Evelyn was working the Construction check out, she was very pleasant, and friendly. Evelyn was super efficient. I was only in the store 13 minutes a record for me. Thanks Home Depot, say hi to Evelyn read more

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HD can thank Joseph and Christine for helping this be a genuinely worthwhile visit, they got me settled and everything I needed, including an estimate. Helped me quickly, saving me the.Pain of trying to find somebody to help, which is usually a problem here. Everybody's so busy doing busy stuff.Sometimes they won't take time to ask if anybody needs anything.However they're always usually friendly. This time there were a little extra friendly, which made me think somebody said something a while back or maybe they were always like this. And it was me not sure either way,overall, Good visit, better prices than the competition. Yeah i'm talking about Lowe's. read more

The Home Depot - Outdoor grass section display - Hardware Stores Near Me - Bakersfield, California

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Worst Home Depot experience I've had in my life. I brought my items to the register to pay with my Home Depot credit card. I've been a loyal customer for years and have never had an issue with customer service before. This time, however, I was denied the ability to use my own credit card unless I presented an ID. It made me feel like I was being profiled, as this has never happened to me before. If this is a new policy, I would have appreciated someone showing me the policy instead of leaving me feeling singled out. After years of shopping at Home Depot, this was a very disappointing experience. Shout out assistant manager amber for the experience! read more

Im really surprised this location has such a low rating, it's my favorite out of all in Bakersfield. I've recently gotten into gardening (hello middle age) and came in this time to look at what flowers, shrubs and pots I want for the aesthetic of my backyard. I found they had a vast selection of flowers, succulents, shrubs, and fruit trees! I especially liked how they had them sectioned by how much sunlight each should or can handle. The selection of pots was great too. And everything was reasonably priced. The only thing I had an issue with is the gardening gloves I wanted were in a case and it was impossible to get someone to open it for me so I gave up and went with my second option. Also, when I was checking out, I wasn't offered any help with the large sacks of soil I had in my cart :( I ended up purchasing more than a beginner should, but it's something to keep my mind active and off the phone. Wish me luck! read more

The Home Depot - Hardware Stores Near Me - Bakersfield, California

Went in to order a garage door. Couldn't get anyone to help me. leaving now. It's like they don't even care about customers.

It's amazing how these guys act when management is around. Everyone says good morning. But as soon as they are gone how that changes! Can't ask for help because they give you attitude. 1/19/26 9am. Asked James ( fat guy with neck tattoos) for some help and he immediately gave me attitude. If items were in place and not above I wouldn't have to bother you James while you have a conversation with another employee. read more

First time at this location. I had 2 associates (Bo and Jerome) both help me locate items without me having to even approach them for help. Was able to find what I was looking for due to these wonderful gentleman. Store is also clean and looks to have a wide variety of merchandise. read more

Andrew is the absolute goat. Helped us find exactly what we needed. Thank you so much! Did his biggest one.

Why have scan code for assistance if no one is coming. I waited 20 minutes for a fuse that was locked up. I scanned twice and waited. Then I asked an associated twice and still waited 10 more minutes. Be better Nw Home Depot. read more

The Home Depot - Locked fuses - Hardware Stores Near Me - Bakersfield, California

I wish I could give a zero star. Every interaction is " not my department " Or "ill go find a manager " only not to be seen again. I looked for a manager and had one called to the back. I wanted to by $1000 worth of cabinets and didnt see all the ones I needed. A manager couldn't be bothered, the people who worked in the department couldn't be located and no one could tell me if they were in stock. A bunch of useless people that I will no longer be dealing with. I will not get my stuff delivered by Amazon. read more

Ordered two toilets for express delivery and when I opened the 2nd toilet to install the base of the toilet was cracked/broken. CUSTOMER SERVICE RETURN DESK: CHRISTY. I called Home Depot to let them know I had to return the toilet and needed a pick up. The gentleman I talked to put my phone number in the system incorrectly so I never got the 30 min call on arrival to pick up defective toilet and missed the connection. This is where the customer service was excellent. I spoke with CHRISTY about missing the connection and she did her absolute best on trying to get the driver to return but was not successful. At 1st she couldn't find my order due to the incorrect phone number in the system. I told her I would get my work order number once I returned home. She called me back 10 min after hanging up and she said she looked up my number from caller ID and she found my order. She rescheduled my pick up for a later date. Later that day I was able to use a truck to return the Item and CHRISTY was there. She made the return simple and fast with a friendly smile and was super professional. Thank you Christy for the best customer service. Highly recommend read more

So my wife and I went to the Home Depot on Rosedale I thought I would give him another shot. We were looking for toilets so I saw they had two different kinds two different brands and I asked the person that first caught my eye. Can you find someone to help me with some questions on these toilets? I'll get somebody in a few minutes where the guy shows up about five minutes later what can I do for you? Yeah I'd like to know the difference between these two toilets. Well, they're both flushed the same that should be OK for you. Wow what an answer. Needless to say I asked him. Do you know anything about toilets? He goes no I work in plumbing. Guess who won my business starts with an L read more

Friendly customer service in the garden department, I came to pick up a bush of fresh mint for my hot tea , not only does it smell wonderful in your garden but tastes delicious in soups and hot tea . And they have lots of Halloween decorations I picked up a cute skeleton that I know my grandkids are going to love !! read more

The Home Depot - Fresh mint - Hardware Stores Near Me - Bakersfield, California

I was at Home Depot on Rosedale Highway around 10:30 am today. I asked for assistance on helping find what was need to fix a toliet paper holder that came loose at my house. I was given assistance by a guy named Dashawn. He was awesome! He helped me find the Toggle Bolts and directed me on how to complete the repair. When I got home, I followed his directions and was able to simply repair it in a few minutes, He was so customer friendly and went out of his way to meet my needs. Please share this with him! thanks! read more

Your customer service is in immediate need of improvement. We get there and your cashier was falling asleep. A coworker even told her to wake up. You had a forklift driver and a flagger wasting time. We asked for help in loading area. No one showed up, not one employee bothered to check. I guess you like to hire people that will not provide customer service. read more

Very unprofessionally managed store!!!!! They have crates down the middle of the isles, with large nails and screws exposed that they just leave. They lock up the garden center hours before the posted closing time. When you do an order pickup they give you the wrong items, so you have to make another trip to return the wrong items they gave you, they do not compensate for the inconvienence or apologize. I should not have to pay for their mistakes. I will NEVER shop here again!!! They need better management and employees!!! read more

Came in yesterday for a few plants. Checked out at the garden dept and found a cashier working the "self check out". Waited my turn and the cashier rang up 2 plants that rang up for more than the listed price. I pointed it out as the plants were literally right next to the register with a huge sign. She acted dumb and wouldn't look at the sign and said she couldn't adjust the price. What kind of cashier can't adjust a price? I was sent inside to stand in line again to get a price adjustment. Just ridiculous. read more

DO NOT BUY APPLIANCES HERE! They do not honor any warranty purchase. They do not sell new appliances they are refurbished.

I was disappointed in their communication on delivery of my flooring, they indicated it would be delivered in 2 to 3 days and ended up being scheduled to be delivered in 1 week from order date. But in order to get product sooner, I had to hire someone else to deliver so I could get it quicker because Home Depot hires 3rd party trucking. If Home Depot would have indicated it can take up to 1 week to deliver, at least I would have known ahead of time and scheduled accordingly. They said they did their job and didn't feel they were late. So I asked for $500 credit for the inconvenience and communication breakdown and they only gave $100. There was a communication break down and they need to be clearer on deliveries. I only hope the product is good as they told me. read more

We went to Home Depot for a wood wall in our house. We looked at fence posts for $1.67 each but wanted a smoother piece of wood since this will be going up in our living room and will be stained. We eventually found a pack (6 slats wrapped together in cellophane with a label on the top end) of tongue in groove boards that were 8ft long and 5inches wide. The price was $14.98. I thought we'd scored as our friend got some for $5.00 each just days prior...but low and behold, the cashier couldn't find the barcode on the label. He called the "manager" over and he broke the bad news that each piece was $14.98! I told Mr. Manager that this was very misleading as the cellophane wrapped around the 6 pieces of wood suggested that the PACK was $15! He asked me if I wanted it or not My husband talked me into getting it anyway since it was a really nice piece of wood...but, I just want to say...I'm NOT happy about it! read more

Most service reps here have zero knowledge about the items the stores sell's and when you can't find anything and ask you always get the same answer which is if you don't see it we don't have it. Weird how their online says they have 300+ but they are out. Zero service here. The last product I needed was some offset snips that cut both left and right. Upon finding them in the tool section I couldn't help but scratch my head in trying to figure out why when you buy them separately they each cost $14.97 but if you bought them together it was $36.97(18.48 each). Then when you pay closer attention you see they do this with all their bulk package buy items. As consumers we have all been trained that when buying in bulk or things together it's cheaper and here Home Depot is taken advantage in hopes people don't catch this so that they can make even more money off you! This was the final straw for me here and I don't ever see myself shopping with another Home Depot again moving forward. read more

The Home Depot - Snips where Home Depot is shafting their customers in bulk packaging and upping the cost - Hardware Stores Near Me - Bakersfield, California

With reasonable prices compared to other places in town, Home Depot seems to have everything that you need. The sales people walking around were so very helpful! They did a pick and pull and got our heavy items and brought them out to our truck and loaded them in there for us. I was super pleased this go round. We even snagged a military discount! read more

The Home Depot - Nexgrill coming home with us! In sales, too! - Hardware Stores Near Me - Bakersfield, California

I just had the worse experience at this Home Depot. The young lady Amanda who works the service counter really knows how to make the costumers feel like we are a burden, waste of her time and not worth the dirt she walks on. The reason I gave it 5 stars is because of the supervisor Eric. After I requested to speak to a manager she changed her attitude completely, but by then it was too late. After speaking with Eric he completely resolved the issue and displayed costumer service and professionalism that is a great reflection upon himself and home depot as a whole. Thanks Eric for restoring my confidence back into my local Home Depot. read more

I used to love coming here whenever my husband needed anything but now I will be taking my business to the Home Depot on Ming! They are getting rid of the only thing I liked about this location, the cat. read more

The Home Depot - The best employee - Hardware Stores Near Me - Bakersfield, California

Great garden area with helpful assistance always! Home Depot Tehachacpi has home town friendly helpful customer service a pleasure to shop there!! read more

Service sucks bigtime! I'm never gonna go back to this branch anymore. I recently bought a house near the area and went here for stuff that I need. Took me forever to find the things that I need mainly because all the staff that I asked keeps pointing me to the wrong aisle, and yes, POINTING! In other home depot branches that I've been to, they will walk with you and show you where it's at. I asked 4 different employees, 2 of them told me the wrong aisle number and left, there were a group of 3 who are walking around talking and laughing, I asked them and pointed "try over there" and continued walking. I also had my new keys copied and the girl doing it looks like she's so bored with her life. I really needed the stuff the I need, I only got the most important ones and for the rest, I'll just get them online. And oh, there was a stray cat in one aisle lol. The only person that's nice was the lady by the self checkout counter, I should have gotten her name. Anyway, I still left with a full cart just because I really need them and I'm new in the area, but next time I'll just go somewhere else. read more

The Home Depot - The ONLY friendly staff at this Home Depot branch. Lol - Hardware Stores Near Me - Bakersfield, California

Now I remember why I gave this place a 1 star. Poor customer service. Their employees are walking around talking to each other. Its hard to find someone who knows what they are talking about. The girls at the customer service/returns area, they are straight rude... I will stick with Lowe's down the street. read more

Tiffany was a great help selecting items for a drip irrigation system. It was nice to receive this level of support even as her shift was ending. I paid a bit more than I might have online but this interaction made it well worth it. read more

Gotta give Trevor in Electrical a major shout out helped us out on every little detail of what we needed. Granted we did wait awhile for any help as per usual in any Home Depot hah, but thanks again Trevor! read more

So I was in the market for a new refrigerator and I found one on sale when inquiring about the sale and trying to purchase it the associate told me that the sale had ended two days ago we called the manager and manager got there he said yeah sorry about your luck the sales in the two days ago I'll give you a discount but I won't honor the sale price just his attitude was very poor and I don't recommend shopping at the Rosedale Home Depot. read more

The Home Depot - This is the picture of the sale flyer they removed when upon me trying to purchase. - Hardware Stores Near Me - Bakersfield, California

As a homeowner, male or female it is almost inevitable that you will have to come here. As we all know, these stores are huge. The aisles are labelled but I can still almost never find what I need. I relate most to the cleaning aisle. LOL, I recognize things there. Lumber and toilet parts, no - and there is never anyone around re staff when you need them. I do like the self check out. It really helps cut down on the lines for people like me that normally has just 1 item. Good location, lots of parking. There is a large garden center here where we get our seed, soil and mulch. read more

Love the Home Depot on rosedale! The staff is always super nice and always get attended when I need it The service desk are always so helpful when I go in for my orders or when I have questions reguarding certain merchandise. Always super friendly and never wait long to get help! Everyone should shop at the rosedale homedepot!! Screw all the other ones honestly their staffing is horrible, trust me! read more

Home Depot is my go to. In the process of returning items, Jenn at the service desk has always had high spirits during every transaction. read more

The Home Depot - Hardware Stores Near Me - Bakersfield, California

Home Depot just doesn't work for me as much as the blue version of Home Depot does for some reason. I think its the product placement and Home Depot doesn't have that user friendliness. I do appreciate that all the employees know where stuff is and they can even tell you what side of the isle what your looking for is on unlike the Blue version of Home Depot. The cost is about the same across the board and they are always cheaper than Ace and they will price match any of their competitors. read more

The Home Depot - Hardware Stores Near Me - Bakersfield, California

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Wow. These employees do NOT know what they're doing. The customer service is horrible. No one is knowledgeable, most of them seem annoyed when you have any sort of question and even if you "bother them" with a question they don't even know a response other than telling you to call or check back in later when "insert name" is in to help, because MAYBE they will know: I'm not one to complain much. However, each time I been into this store it's been nothing but a frustrating experience. Home Depot needs to do better and hire people who know what they're talking about, or at least know what they're doing. read more

Yes this is a bad review. Solely on customer service or lack there of. The person at the lumber entrance did all she could to get me help yet not one showed up in lumber for 15 minutes, or 6 calls for assistance on the speaker. She asked an employee, I'm assuming a supervisor, if there was someone to assist in lumber. She briefly said yes as she walked by to continue her focus on telling another employee what to do. After a couple calls on the speaker, entrance employee then asked some gentlemen on a forklift and they said there was No one. Thank you to her for trying her best to help me. Although no one came.... So I went and helped myself. I guessed the wood I needed and I found the awesome Mauricio (I think) to help me get some boards cut. He also helped me find screws. Bless him or else I would never have gotten help in lumber. I then went to paint for a stain. I needed to check the colors on my wood. I waited 5 minutes with my wood and stain at the mixing section . I called the lady in paint "excuse me" when it seemed she had some time to give me JUST A RAG. she ignored me. I waited. She seemed to be struggling with an order that preoccupied her from looking up. I walked over to her. Said I just needed a rag. She looked around and continued to help the other customer. She ignored me again. I, At this point, HELPED MYSELF AGAIN. I used my fingers to check the colors in my wood. I found my stain and left this facility. I let another employee know of my encounter at paint as well. Whoever the managers are on shift, now on 1/31 at around 5PM-5:30PM I recommend checking your employees on shift to actually help those who need it and request it. AND MAYBE SCHEDULE accordingly since it seems that there is lack of assistance in certain departments. ...I will be taking my DIY needs to Lowe's now. read more

This Home Depot should consider opening a "Pro line". This 1 single line is extremely inconvenient for those who spend well in the 50k per year. For essential workers (construction) this becomes a huge inconvenience. Will never return to this Home Depot and I suggest all Pros not to waist your time in long lines. read more

The Home Depot - 1 line for all customers not good. Pro members need their own line. - Hardware Stores Near Me - Bakersfield, California

I ordered online & my package came damaged I then asked the associate if everything was in the box because I didn't want to have to come back she replied with "I don't know, you can check." Associates are useless. read more

Yesterday I went into Home Depot to purchase some artificial turf for my backyard. I find the item that I wanted and when I get to the register the signage in front of the item was tagged wrong and it rung up incorrectly. I asked to speak to the manager regarding this issue. The staff and manager at this location was very rude and unprofessional and didn't want to take care of the customer for their mistakes. I was a regular customer until this incident. I will no longer be shopping at Home Depot. read more

The Home Depot - Hardware Stores Near Me - Bakersfield, California

I love shopping here. The employees are always friendly and the store is well organized. I always have a good experience shopping here.