The Women's Restroom - an unexpected surprise. I had to make a quick dash while Shopping the other day. I was more than surprised when I walked into a sparkling spacious restroom. They sell tools! I wish restaurants had restrooms this clean. I know this is a strange review, but it needs to be noted. read more

I can't say enough about the customer service in the flower department. I'm from a small town in Kansas where even the workers feel like family. Well, I'm not sure where this particular HD gets their help, but man, it's top notch! Every single person there was attentive, helpful and smiled as if they really liked their job. Thank you Home Depot for how you add kindness to our community! read more

Just wanted to acknowledge Chris who was working the evening shift on Wednesday, 4/29/26. I needed boards of a particular length and thickness to use as spacers in securing some bookshelves to the wall. I was also tired after work and pretty much brain-dead. He spotted me dazedly searching through lumber, offered to help, and spent a generous amount of time finding just what I needed, keeping in mind both cost and the potential for bowing. He also trimmed the boards to exactly the length I needed, and was a thoroughly pleasant and understanding guy all around. Given my work schedule, I had only one evening to get what I needed before my appointment with a handyman. Done and dusted! Thank you, Chris! read more

Worst customer service ever. Asked to cut something at 11" and was told sorry it's against policy so then I proceeded to cut it myself with the wrong saw for 40 min not a word from the 6 associates walking around and as I finish a guy comes by and says oh you should have used the other saw - said I should have known better - what a joke of service. So many people working here just wandering around - would never ever come here again!! read more

Everyone has a home project. Most people fake it to make it. Home Depot is here to help. What makes each store different is the staff. In many stores, it is hard to find someone to help; many staff aren't customer service oriented. The Home Depot in Lakeview is a smaller version of the typical Home Depot. It is in the city and does not carry countertops or larger items. What it lacks in these SKUs is its people, who seem more willing to help. I ordered faucets online and had to return them at this store, and they were happy to help me find alternatives. I ordered Trex outdoor deck material, which came in 16-foot lengths. The staff let me cut them down at the store so they could fit into my car. One staff person in particular, Peyton, embodies the customer service and can-do attitude that Home Depot should be about. Customers are wannabe repair novices who need help, and Peyton is there to help. Curious, helpful, and a good sense of humor. Overall, I recommend to all city types to come to this location. read more

Tried to return a light switch dimmer past the 90 day policy that didn't work and customer service said the "computer denied it " " that's all we can do". Can't get a manager, can't think, can't get a store credit or exchange. I can't shop where the employees are robots and can't think. There must have been 10 employees standing around with nothing to do yet they can't "think" or provide customer service. read more

I went to Home Depot's website to see if they had 1 inch ID spa PVC hose in stock at the Lincoln Park store, they did. When I went there, they had the hose on the shelf listed price per foot. When I finally got someone to help me, they told me that they do not have a machine to cut hose and they only cut hose at other locations. I reply, "but you have a $14 PVC hose cutter in your tool section, I'll bet you can use to cut this hose per foot." She replied, "well, that is only for customers to buy, not for us to use." I then commented that it is ridiculous that they have it on their website for sale and on the shelf for sale listed as price per foot and yet they are unable to sell me hose per foot. she replied "well that's how it's been ever since I've been here." I then complained about constantly coming here wasting my time and fighting traffic, and her reply was that traffic wasn't too bad right now?!. I wonder why brick and mortar stores are dying??? Hmmmm Don't waste your time at this Home Depot unless you're going to buy some house plants or a mop. THIS STORE IS NOT PROFESSIONAL! Corporate, are you listening, or do you not care about anything but your stock value?? read more

I love this Home Depot location! It's been our go-to in Chicago for the past 5+ years. The layout of the store is really nice, and because it's two stories, it's not like a Home Depot in the suburbs where you're walking a mile just to get to the other side of the store. The main level has plants, tools, cleaning supplies, and wood. Take the escalator (or stairs) up to the second floor for paint, appliances, and remodeling/design stuff. I've always found the staff here to be extremely helpful, especially those in painting since that's the department I've interacted with the most over the years. I love that it's dog friendly, it makes the perfect weekend outing with the whole fam! The parking garage is a luxury in the city, and makes it easy to transfer large or heavy items into your car. Always a treat coming here, and will continue to be our go-to in the city for any future home projects. read more

Big store! Fully stocked most visits and well-organized. Staff are available and helpful if you need them for something. I recommend checking their website ahead of time to make sure the location you're visiting has the item(s) you're needing. Will be coming here again. read more

See all

This review is a long time coming. I'm a contractor and used Halsted's team of kitchen designers for years. They are all very qualified and have great customer service. For years I have been dealing with Joel, a great designer who did his job efficiently and with a smile. Unfortunately, recently when I went to call on Joel, I was told he moved out West. I was a little disappointed but knew another team member would be able to help me out. I was assigned to one of their new guys, and we set a day to meet. I brought my clients on the day/time. We waited a bit; but the designer did not come. The supervisor, Johnathan, tried to call him; but to no avail. There must have been a mix up, he said. But, he said he would do his best to help us out, even though he was coming from a total different area. He did amazing. He addressed all my clients questions and helped them design the kitchen of their dreams. He was patient, attentive, detailed, and very knowledgeable. We spent over 2 hours with him and he did not try to rush us in any way. My clients were very happy with him and their purchase. We will be getting the cabinets in a couple weeks; so, I wanted to make sure that Johnathan Milton is commended for all his work! Home Depot at Lincoln Park is a hidden gem in the city; it has a great staff, people who care! read more

On multiple visits I have found staff incredibly helpful. There are enough of them present throughout the store. They are friendly and knowledge. The customer service area is also exceptional. Finally, the store is clean and tidy. When read the last time you saw an employee dusting the top of the frame around the elevator door. Free parking makes this my Go To. read more

Always have a good experience. The staff is friendly and helpful. This is a smaller Home Depot compared to others but it gets the job done. Glad they are in the neighborhood! Decent plant selection!! read more

See all

love this store went there today to buy a grill sales man was excellent also the young lady that rang me up was great her name is Emely.thank you for good service read more

This is for Brian, who helped find the sliding wire racks for cabinets so you can turn the cabinet inside into a pull out. I was told by a guy working in kitchen cabinets that they didn't carry these. I asked Brian, who was across the store and still able to tell me the aisle number and take me right to the product! Thx for taking the time to help Brian! Ps- they're in aisle 38! read more

This location just seems to be difficult to work with. The inventory is much smaller than the north avenue one and I keep getting referred out there. I understand the size of the store and location is a bit of a constraint but it just seems im barely able to find what I need (even when it's minor stuff like light bulbs). Today my partner went in to get an estimate for some kitchen work and it took the staff 20 minutes just to let him know the person he needs to speak to is on his lunch break. Maybe we just need to accept the fact that this location, while the closest, is not the most convenient for our needs. read more

Came here about a week ago looking for window plastic in the winter after their website said they had 40 or so in stock. A group of 3 male sales reps stood at the end of an aisle - we asked them and they told us to check aisle 9. We walked ourselves over there but couldn't find it on our own and returned for help. They pointed us to customer service, who helped the person who arrived after us first. We had to call someone over from the equipment rental to help us. All they could say was that their inventory was off and they would not be getting any more. As someone who manages retail - I know we're all overworked and underpaid but the vibes were just abysmal. It's not the first time I've been dismissed in a Home Depot; I think there may be an issue with the company culture. 0/10. Waste of time. Feeling like I'm being judged for being a woman with a Starbucks cup. Will be going to Ace, Lowes, and Target from now on. read more

Shop here many times, but had to take the time to do a thank you and a shout out to "OC" yes that was the name on his orange apron. I had have repaired flappers on toilet, no problem, but now was faced with a flow valve leaking nonstop. OC took the time to find a flow valve that fit my unit and he explained the concept and showed me how to pull open unit. The next time we went in to look at some home improvements. Ended up buying a fridge and washer/dryer. Good prices and friendly associates, especially Liz from the order counter. My wife is really happy! Will be back to remodel my kitchen counters soon! Thank you! read more

See all

I was in today at around 8 to buy a hose for my toilet. Like an IDIOT I got the wrong one. I rushed back and got there at 9:20 pm, 20 min after closing. "Without this hose I can't use my bathroom", I said. "Please, may I just grab the right one?" "WE HAVE NO REGISTERS OPEN. SORRY." What happened to customer service? Or how about human understanding? It's a $5 hose, I'm sure the company will understand... read more

They really need to call this location "Home Depot express" or something along those lines. They really don't have much besides the basics and they constantly refer me to the north ave location. It's annoying that my projects require a trip to north ave when this Halsted location is a two minute walk for me. Besides that the store is clean, has free validated garage parking with purchase (under two hours), paid street parking (free sundays), and a rooftop garden section. Not bad, but wish they had a full selection like north ave (hence 4, not 5 stars) read more

This 5-star review is for Lara from Lawn and Garden. I couldn't have built this beautiful planter without her help. She went above and beyond and I LOVE my new garden addition! Please show her how it turned out. Thanks so much Lara! read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

Pet- friendly. Fast service. Online orders in a locker make for easy pick-up!

Like many Chicagoans, "home improvements" were a top priority during COVID. I spent hours at the Halsted Street location and received excellent advice as well as exemplary customer service. I'm very pleased with the outcome and can't thank the staff enough for showing me products that made clean-up a breeze. I was at the same location about two weeks ago and had the pleasure to meet Violet in the paint department. She explained that she hadn't worked for Home Depot very long, but she would do her best to assist me with my paint and prep choices. Violet was amazing!!! Her product knowledge, as well as the tips that she gave me were beyond helpful. Violet even asked if she could see a picture of the finished product. The answer of course was yes! Home Depot, thank you for adding such a caring and attentive member to the Home Depot family. I highly recommend Home Depot, but a big shout out to the Halsted Street location!!! read more

To have such a large Home Depot in the Lincoln Park / Lakeview area is fantastic. The store has complimentary parking in the attached garage, wide aisles, very well laid out store, very well lite store. Granted, sometime there is a lack of attendants, but they are very knowledgeable. I would recommend this store. read more

See all

I went to this store to order new floors for my 26th floor unit. First, they scheduled me for a curbside DROP OFF? I carried ALL of the supplies up to my unit, which took two hours, because the delivery person wouldn't use his cart to help me. Then, I find out that they neglected to order my baseboards and so I will have to schedule another job with a contractor to have those installed. When I called Customer Service, I went through the whole situation and was placed on hold. A new person picked up and had no idea who I was or what had happened, because I was cold transferred. This is POOR. I will be ordering new baseboards separately from another company. Solid two thumbs down. read more

Came here to get some caulk. There were so many options to choose from- I chose 2 different styles and definitely liked the 2nd option better. The store itself is clean, but I wondered around for a while before I found someone to help me. read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

See all

This review is based on the staff in this particular location. In the paint department I met the nicest man who has spent time listening to my project needs and actually walked me through all the items I needed. I wish I could remember his name. Plant department same things! read more

Have come here on several occasions and the last time was to buy a plant. Wanted something that didn't need a lot of sunlight since my apartment gets pretty dark during winter and doesn't require me frequently watering it. Ended up finding exactly what I needed with the help of the Durable & Low Maintenance tags placed with certain potted plants. Last time I came here I didn't find any but this time they did have a few options. read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

See all

Amazing selection of spring plants. So beautiful! Great gift for upcoming Mother's Day. read more

The Home Depot - Hardware Stores Near Me - Chicago, Illinois

Do not order blinds from this store - what should have been a simple transaction (the windows were measured with instructions for pull and twist handle and provided to HD by their representative) took 5 HOURS and they STILL GOT THE ORDER WRONG AFTER I PROOFED IT, HAD THEM CORRECT IT BEFORE I SIGNED OFF ON THE PAPERWORK. I was going to order new flooring for two rooms in my house but will be going elsewhere. Too incompetent and too much of a hassle. read more

Very helpful and friendly store, we came in early this morning and the staff was very welcoming and assisted us with everything we were looking for and when checking out the wonderful lady up front Olivia was so nice and sweet it was a truly fun experience and made shopping there feel very pleasant read more

Definitely a much smaller neighborhood sized Home Depot. Selection is much more limited in comparison to the larger store off North Ave. Parking is free, yet the parking lot is narrow and drivers are a bit loco, so watch out! Ended up stopping by here to grab some moving supplies and replacement stovetop drip pans. On the positive, got all the bubble wrap, shrink wrap, and boxes I needed to pack my stuff. On the negative side, the drip pans didn't fit my stove. I'd pass up on this location and just venture out to the larger location off of North Ave purely for much more selection. Luckily was able to return the opened drip pans and exchange for the more generic ones they carried at the North Ave store. That's all I got on this one. 'Til next time! 147/365 read more

Horrible customer service (more accurately lack of it). Store representatives are not helpful and totally indifferent about helping you.

Go to a different Home Depot. Most of the staff isn't helpful but there are a few who are actually willing to do their job. The woman working the customer service desk on 9/29/23 should take a course and how to be nice and understand what customer service really means. It's one thing to not know the answer to your question but to be rude about it is different. read more

Love this place for all things home. The staff here is just so helpful and they go out of their way to help provide you with adequate information. I just love strolling through the different isles to explore the newest hardwood flooring or trying to learn how to fix things around the house. I also had a special project with the back splash in my house and took to few special tile measurements that needed cutting. The staff was more then happy to oblige & gave me more information on getting the back splash right. Anything they don't have they will point you to place that they think might carry it. Great atmosphere, professional helpful staff & great store all in all for all things home. read more

Great location, has most of the items that you would need but not everything. You can get it shipped to this store though. Free parking on most days and they offer help to get the stuff into your car. If you are looking for something in specific, check out the larger store on North Ave. Staff is fairly knowledgeable and store is clean. read more

It took three people over 40 minutes to mix four gallons of paint. No one knew what they were doing, one employee just sat on their phone. At no point did they apologize for the wait or ask if there was anything they can do. They sat around laughing. I'm never coming here for paint help again. read more

I came in today to look at carpet samples. Really nice selections. It took me awhile to find where they were located but ultimately found in second floor by escalators. My only complaint was the poor vanity mirror selections for the bathroom. None had lighting fixtures built in. Helps to have different floor models to choose from. I was asked twice by two floor staff if I need assistance. Nice to be asked as the store is really big. read more

I loves me some Home Despot. I fancy myself a chick that can fix stuff and do some limited home improvement tasks, but in reality, I'm a total idiot. I go in here, and I get it in my head that I should actually have stuff on hand in my apartment like . . . caulk, you know, to fix things. Why? Why, so it can explode under my sink, and create an unholy mess! I get mesmerized by giant light bulb displays, and ohhh, look . . . cleaning supplies, GIANT jugs of caustic chemicals to scour my apartment to within an inch of it's life! Walls and walls of bathroom fixtures, some quite nice. I went all over town searching for The Perfect Bathroom Faucet, and ended up finding a nice one here for $77 vs. the $753 one I liked at the other place I went. When I have more than $1 in my bank account, and can remodel my kitchen, it looks like there are some great appliances here, and reasonably priced. For now, though, this Virgo will settle for merely fondling the double stack of washer and dryer with steam cleaning and energy saving feature. *sigh* And the people that work here, for the most part, are knowledgeable. Especially when I start to babble and try to explain my home improvement issue, they're usually able to steer me in the right direction. Or, at least tell me what to get so I can use the phone to get someone else to fix it. Very well organized, and in summer their garden section is not half bad - it's really improving from what it used to be. And the grills . . . ohhhh, don't get me started on the grills, my deck is NOT big enough. Ah, but a girl can dream about big decks, can't she? read more

While I was there I asked where the Lincoln Park Home Depot located? The associate said "I don't know sorry" and that was it. No effort in assisting or willing to show he wanted to help. I usually get assistance above and beyond at Home Depot. First time here at this location and not impressed. read more

I made a purchase online for pickup in store... a location that is NOT the closest location for me. I received a text that my order was ready, but when I arrived to pick it up, I was told by Sofia they needed to refund me because the item is out of stock. There was ZERO empathy from Sofia when I explained that I had to drive an hour out of my way to come to her location, and she just shrugged and said, "unfortunately we don't have it." If an item isn't in stock, then they shouldn't charge people and text them stating their order is ready. If they f*ck up, then the customer-centered thing to do would be to offer a small store credit for the gas, time, and inconvenience. Instead, Sofia just told me to "enjoy the rest of my day". read more