Mike in Garden Recovery new exactly what we needed for our Yard Butler connector. His expertise was definitely on POINT! Thank you Mike for your assistance. read more

The service it's nasty, I never recommend this store, They don't pay attention to the customers and are in a bad mood when you ask them something. read more

Don't waste your time, gas or money renting from this home depot. Specifically carpet cleaners and pressure washers. They don't even have all the parts to all the pressure washers. I rented a carpet cleaner one day, used it, and carpet still smelled bad, like it didn't really clean anything. So I go back to rent another, take it all the way home, fill it, turn it on, and the water hose doesn't work. I did get a refund. But just go to Lowe's for these services. They're the same prices, and in the same general area. read more

Very unorganized experience. I came to pick up an order and there was no clear indication of where the line even starts. The customer service has consistently been rude during my visits. I ended up canceling my order and won't be returning. Management really needs to check in with their customer service team. read more

I don't understand people complaining in these reviews about the store being busy. When they get slow and they shut the store down you're gonna be crying. We lost so many businesses in this Chatham area. Why are you complaining about them being busy!??? You do NOT wait in line for 15-20 min. Blck people just hate standing in line lol. You're in the line for 2-5 minutes MAX.. for the size of the store and the traffic volume I think it's a pretty quick process. I have no complaints!! read more

It was the busiest I've ever seen a Home Depot when I came. Pro line was down & everybody had to make phone calls for payments for some reason. Staff service was ok, but employees were sparse so there was not enough to help everyone. They have most of the standard items in stock, but anything outiside of the norm (like 1-1/4" foam pipe insulation in my case) was missing. Because of all of the issues the check-out line was long. It took almost an hour just to get checked out which was frustrating. read more

This place always has big line and I hate to buy from it and every time I go there to buy something I had to wait at least 10-15 minutes to check out and sometimes I had to leave without buying and I had to go somewhere else , plus it's too hard to find a cart . Honestly I'm not sure how people still come to this place to buy . read more

I went here last night with my husband to get a few items before closing. We were helped by a gentleman by the name of Derrell. He worked in the Paint section. He was patient and very informative when helping us decide on which tools and type of paint to use for our home. He educated us on which types of paint would fit in each rooms based on the different kinds/textures. He made sure we had everything we needed. I would definitely recommend returning here. read more

AWFUL SERVICE. I visited the 200 W. 87th store to purchase 20 pieces of wood trim. The trim needed to be cut in the store and I was told that "I had to do so myself", in the store. I was stunned and could not believe that a store would risk the safety of its customers and also risk an insurance liability within the store. I immediately left without making a purchase. If this is a store policy, I will NEVER shop at Home Depot again. Why would a store provide a cutting station along with a hand saw for customer use. Unbelievable. read more

The Home Depot - Nurseries & Gardening Near Me - Chicago, Illinois

I couldn't believe the treatment at the register. I told the lady I needed some bags she told me that they were 7 cent a bag obviously needed 3 bags she charged me for one bag and then had to recharge me for 2 additional bags. Then she did not want to put the items in the bag as if something was wrong with them. They lost my Want to future purchase anything here. read more

Like everyone said don't waste your time they are very useless people especially the manager in electrics are he doesn't even have his uniform on I had to guess that he worked there read more

I finally had a great experience with Home Depot after shopping at this location for years! The Customer Service Representative Shawnta Finley was not only knowledgeable, but helpful and friendly......please hire more people like her read more

The staff here is very friendly and helpful. Otherwise it is your standard Home Depot. (It is on the larger side). read more

Bunch of retards. All I'm going to say. Don't have anymore time for them. Go to another location and save yourself the aggravation before you get your project started since that can be a pain in itself lol. read more

Name a home improvement store with associates who use experience to willingly answer questions and help customers. Home Depot doesn't sell social magazines, lunch meat, clothes, and everything in between. Just Home Improvement material and supplies!!! read more

I work with Roadie. I usually have slow and terrible experiences at most Home Depot locations. Though, not this time. The Customer Service Representative Beth was fast, friendly, and very informative. They need more people like her. read more

I am avid gardener. The 87th store is the only store that has plants outside with no carts and no dedicated cash register. The garden door was closed for the entire season. The inside section is often unattended with no one to help with soil or mulch. The plant section has a damp dank smell due to over watering and no ventilation. I drive to other Home Depot stores that are more accommodating. I hate to see plant dept suffer because of lack of staffing and accommodation. read more

please, I beg you, with how crowded this store gets, there is no way to social distance here, so please wear the mask over the mouth and nose, and not on your chin. It serves no purpose on the chin. I went in today, and 3 employees had masks on the chin or neck, and not over the mouth. About half of the other employees I saw only wore them over the mouth. Nobody bothers to tell customers to put a mask on. This place is prime breeding ground for Covid-19. I gave the store 3 stars because the location is extremely convenient, and the other half of employees wearing face masks properly deserve a thumbs up. read more

Why hire kids that don't wanna work.... They act like they haven't been trained properly Or did to many beers and drugs. Unprofessional. Can't retain things they have been taught. Smh Retrain retrain retrain........ 87th dan Ryan read more

I like home depot, I'm not sure why. This location has always been just ok to me. You have some employees that are very knowledgeable of what they are selling and other who is just there for a check and I get it. still over all I never had a bad experience here and they always seem to have what I'm looking for so I guess I cannot really complain read more

As I have preferenced my other reviews of The Home Depot, I will say that I currently work for a building products company and I spend most of my time in THD at various locations throughout the city. I spend more time in this store than any other as it is the second largest volume THD in Chicago. The staff here is pretty good and very friendly. This store is ALWAYS busy, but the staff is very helpful. However, this store isn't in the greatest neighborhood on the planet. I have guys trying to sell me stolen watches and whatnot almost every day in the parking lot. I don't know if this is true, but there is a rumor at my company that there was a shooting in the parking lot last year. If this is the closest THD near you, its a good one. But if it isn't, better safe than sorry! Oh, and if your getting any flooring done, go see my boy Zuri! read more

We bought a fixer-upper house, so we come here a lot. With a few exceptions, the staff has been knowledgeable and very willing to help. They have even suggested products that we didn't know existed, that would help us in our project better than what we thought we needed. Store is always well-stocked and has everything you can possibly think of. read more

Ordered storm doors and had installed a month ago... they did a HORRIBLE job installing the front door and I have been trying to get this rectified since then! The door drags the ground and it doesn't close flush to the frame! The side door was installed well , lock on top, door knob underneath, the fro t door has the door knob on top and lock on bottom! They have reneged on 2 appts, this far (NO SHOW) on having this corrected! DO NOT have your doors serviced here! read more

You want to trust that Home Depot will provide you with a honest and skilled contractor when you reach out to them for these resources. However, that's not always the case. My cousin hired a contractor, A-Reliable Craftsmen, owner Curtis Batiste to lift his front porch/stairs, stabilize the front porch handrails (because they had become loose and wobbled), and a few other items. Mr. Batiste, poured cement in the handrail holes, and told my cousin to let it cure for 30 days. 30 days later, upon his return he found that the rails were still loose. When my cousin asked how was he going to fix the problem, Mr. Batiste asked him for additional money to repair. Mind you that my cousin is Blind. This contractor is dishonest and took advantage of a disable person. If I could give him and Home Depot a zero, I would. Do Better Home Depot. Protect your customers. read more

Poor customer service. I rate them a 0 because I waited for 20 minutes in lightning department and nobody came to assist me

I have been working for a property management company for the last three years and every time I come here I can't get serviced. This is the worst H.D. in Illinois. I normally don't review stores like this but I have been waiting to get a piece of wood cut for 35 minutes. read more

Dear The Home Depot The BLATANT disrespect I just experience at your Chicago Location (200-232 W. 87th St) is truly reprehensible. I waited to get a key made at the Key Hero Machine. I was the only one in the line for the service. I waited over 45 minutes and didn't receive assistance. ANY ASSISTANCE. I asked four people for assistance and was told that the only person who knows how to operate the Key Hero Machine would be down to assist me. (That in itself is an issue as you have only one person capable of servicing the machine in a store with well over 30 employees. It's a handicap to your business as today so eloquently displayed.) The individual who was "called" to service me never even showed up. Spoke to the Manager Mike and received only more disrespect as he told me "If it's only one person who can perform the service then you need to wait. This came out the mouth of your STORE MANAGER who oversees the Customer Service Experience as well as the Operations of the store. I've worked retail 15 years for several Big Box Companies as well as being in management 13 of those 15 years. I have never experience such vile and disregarding behavior from a Manager. This behavior is discouraged from associates but to see this displayed from a Manager let's me know that stature and example that is showcased for the team. Wasting 45 minutes wasn't even the icing on the cake, it was the lack of Urgency & Empathy. Needless to say, I left the established empty handed but equipped with a mission to spread the narrative of this mention establishment. Word of mouth is the tool that could benefit or assault any one or establishment. You've created a dissatisfied customer out of me and I HAVE A BIG MOUTH! read more

B.J runs an excellent store. The staff is courteous, attentive, professional, and knowledgeable.

I want to thank Mary for her exceptional customer service. I purchased the wrong item in the store and needed a return. Let's just say if I wasn't for Mary stepping in it could have been an awful experience. So glad Home Depot has Mary on their staff today! read more

Had a very bad customer service experience at this Home Depot location where after items were wrung up, we waited for over 20 minutes for a hardware specialist to come to get a new pack of screws as the ones we had at checkout did not have a barcode in the package! My friend and I waited patiently for the specialist and asked the cashiers to page hardware specialist, or walk over to get a new packet of stews or find a manager, and no one showed up!!!!!!! I returned all of the materials we just purchased due to the experience at the return counter and that's when things changed.... Our "0 star" experience changed to a "4 star" experience because the manager C.J. left his post, walked us over to the hardware department to find the screws with a barcode on them, got all of the items we just returned, and then gave me a huge discount on our purchase. I'm so glad that he took his job and customers to heart as he showed us what true customer service is about just by his simple action of listening, attending, and satisfying his clients. Home Depot thank you for hiring C.J. and having him at this location to rectify any issue with employees or customers! Because of him, I will be back! read more

I am so glad that there is a Lowe's right around the corner from Home Depot. I'm tired of running the service people down at Home Depot like they owe me money. I really hate it when you finally catch one and they tell you it's not their department. Yaaay Lowe's read more

I have been here a fair amount of times with mixed experiences. Last time I went, they had ONE register open with a person, and the rest were self service. Since the one attended register was a mile long, I opted to go to the self service. As it turns out, 50 pound bags of concrete are not the easiest thing to checkout through the automated system. I eventually pushed the assistance button, she came over with her wireless doohicky, and scanned everything in my cart in. That was OK I guess. The problem I had was the idiot security guard (in the fake cop outfit) who they hire to look at receipts on your way out. I bought 3 bags of concrete, two were of the same type and the third was a different type. On my receipt there were 2 line items for the 3 bags... one line said 2@3.00 to indicate two bags. Not only did he not understand this, he actually started to tell me I didn't pay. I explained it to him, but he repeated "there aren't 3 on there" several times.. Everything I said went through one ear and out the other. After about 20 seconds or so of back and forth, I told him "you're a f'king idiot, learn how to read a receipt before you try to embarrass customers" ... I grabbed my receipt out of his hand and walked on out. (HD has no legal right to require me to stop at the door to show my receipt as it is)... How stupid can someone be, particularly when it's their job to look at receipts? And does he really think I'd go through the trouble of stealing a $3.00, 50 pound bag of concrete, when there are obviously more valuable things that are much smaller? Geezeo. read more

I absolutely hate asking for assistance and not getting it at any store. Well, expect that and more from this store. The employees have plenty of time for joking and talking among one another but no time to help the customer. The prices were honestly cheaper than the other hardware stores but I'll take my money to the store decent enough to respond for a request for assistance. read more

If you know what's good stay away from this place! Often times they do not have what you need in stock, customer service is the worst I have seen in business history. Please don't waste your time asking for assistance because they don't know and are to stupid to know that they don't know. They will not help you with something that you are unsure of! Therefore, avoid the frustration and go elsewhere. read more

No one ever wants to help you. The staff just stands around, texting on their phones & talking while you go nuts trying to find what you're looking for. There's obviously not a dress code because the ladies were dressed as though they were on their way to a bar (super tight jeans & tops, poppin on gum) JUST GHETTO!!!! read more

I purchased a freezer less Frigidaire refrigerator that stopped cooling before 40 days. I called to return the unit and was told that I would have to pay a restocking fee of $100 for a bad product! It seems to any reasonable person, to make the manufacture of the product and not the customer pay the restocking fee. It's not as if I did not like the refrigerator, it just stopped working and I have been without a refrigerator for several weeks now. I keep going back and forth with the protection plan provided by Home Depot and they said not their problem, I fall under the manufacture that does not care about you once you spend your money. I will never buy another major appliance from Home Depot again! I will never buy and neither should you a Frigidaire major appliance as you can never get past the customer service personal that cannot make a decision other than what's written on paper. I can't buy eggs, milk, fruit and veggies that need to in a refrigerator. The most horrible experience one that is not well can go through. I'm sure my blood pressure is up and I have gained several pounds from eating out everyday!! All of the food I had went bad and I can't get a refund from asurion until the refrigerators fixed! Crazy! Never please, never buy a Frigidaire freezer less fridge and never use Home Depot expect for buying paint and lumber! read more

Extraordinarily busy especially the paint department (been there morning, noon, and night weekdays), definitely understaffed, and low inventory on certain items (at least a few we were interested in). Some items are mislabeled, misplaced, or just plain missing! We found the staff generally helpful and friendly. We've started to go to the one on Clinton Street which is better stocked but not that much better overall. read more

The worst Home Depot in Illinois like other comments say. Expect everything to be difficult. I'm not sure how they get their employees but every single one of them does not care about you or your needs. They will do the absolute bare minimum, they eat on the job and are extremely lazy. They have failed me every single time I've been there. Beware! read more

Feeling frustrated. This home depot. Failed to assist me in loading mulch in my car. I guess no one wanted to work today. I will hsve go to menards read more

Did a pre-call to ask about wallpaper only to be put on hold, when the rep came back to the phone he casually told me they carry some. Upon arrival to the parking lot it felt like we landed in an apocalypse movie with all the garbage all over the place. I go inside looking for the area that carry the wallpaper to have an associate tell me they don't carry any at all just the supplies to remove it. Oh and to top it all off when heading back to my vehicle there was a customer who just left a piss puddle between his truck and mine as he prepped to head into the store. I left before I lost it. Maybe they can employ some of the bucket drummers/ peddlers to clean up read more