I bet the bullet and I ordered a new refrigerator to replace my 1980 refrigerator that is just now starting to leak. It still works though I was gonna schedule for Pepco to come take it away since they will pay you for a working refrigerator, but I don't want to take the chance if they're gonna look at it and say no way so i'm leaving all the work to Home Depot delivery. I already had in mind what I wanted after looking at their website and of course the fridge I wanted was not in stock but they would order it. Roberta was very helpful through the process. There isn't a delivery window until November but that's OK. It will give me some time to say goodbye to my old faithful fridge. read more

The Home Depot - LG 24" Needs to be small for my tight space. - Hardware Stores Near Me - College Park, Maryland

If you've been to a Home Depot, you know what it's like. They have everything. If you're lost, find a staff member. They have always been helpful and kind when I've asked for help. read more

I had one of the worst experiences I've ever had at this Home Depot. Around 3:00 PM, I needed to buy a pallet of concrete. I already had two carts completely loaded with 16-foot lumber and other materials. When I got to the large contractor gate, the employee told me it was already closed and that I had to take everything through the regular checkout lanes. There were about eight employees standing there, and not a single one was willing to help or offer a solution. I asked to speak with the manager, and the response I got was basically that they didn't care. They just kept telling me to take the two heavily loaded carts through the front registers, which was completely unrealistic. The customer service was terrible. Instead of helping a contractor with a large order, they acted like it wasn't their problem. From now on, I'd much rather shop at Lowe's than come back to this Home Depot. Management seriously needs to improve customer service and train employees to actually help customers instead of making excuses. read more

This is my absolute favorite Home Depot! The team there is awesome!! The long time employees are sooo helpful, caring, and cool people. It's like going into your neighborhood hardware store and that's not a feeling you get everywhere in the DMV. No other Home Depot has this vibe that I've been to. They don't have as huge a selection like Bethesda or even near PG plaza but, they have great people who work there. I absolutely love the long time workers but I have to admit their new hires are pretty awesome too. What I love most is they are real people, meaning not robotic or like zombies. I think this store should get a pay raise and increased professional training to have more knowledge. Idk what they actually get paid but, when you have people that are happy at work, want to help, stay for years and years, I would hope they get paid enough to have a good life. One of my favorite workers is the paint guy!! Mr. R. He's been helping me for YEARS and years :-D. Great job to this location. The only thing that would make this better is longer hours open like the old days and lower prices like the old days. Idk if those days are coming back ever. Maybe, it's be and I'm friendly to the staff, so they reciprocate? Idk. I have three other Home Depot's and I'm always choosing this one :-D read more

Amazing customer service Erika the manager and Reyna that works in the pro service station are the best accurate customer service answer all questions and they are very organized read more

Had the best experience here. I know nothing about construction and needed a screw for my ceiling and called my dad. He had a hard time explaining what he needed to me so I asked an employee to talk to him and he was sooooo helpful SO nice and also very patient with my 68 y/o father navigating the FaceTime app while we looked for what i needed. Pretty sure his name was Ken/Kenny? I forget but I appreciated it and he deserves a raise read more

I don't know when they added it, but I am such a fan of the self-checkout. I know they've had it for at least a few years now. When I got my house, I was always coming here and was in and out in a breeze. Maybe I've been lucky, but I've never come when it's busy. And that's from experiences in the nursery area and in-store itself. I'm usually able to find things on my own, and if I've ever struggled, staff gladly assisted. Aside from some incredibly niche tiles, I have always found what I was looking for. I find them affordable for my needs, but let's see when I have a huge project to work on. Til next time! read more

I plan yearly projects and require a lot of supplies for them. Once I enter the door, there is a representative greeting me at the door. This appears to be new but is welcome. My last 3 encounters have been with a wonderful woman named Sandy, at the Pro Shop area. She is a breath of fresh air. Although she's very busy, she's professional, friendly and knowledgeable. I appreciate these individuals as shopping at anytime can be stressful. She has created an environment wherein it's been extremely enjoyable and helpful. She's the very best. Please hire more representatives like her. 5 out of 5 stars. read more

After moving in I needed to run to do a few things and one of those things included hitting up a hardware store. Luckily for me, this is right up the street and made for a very quick stop. We came in here to take a look at what was available in terms of what I needed. We didn't see what we wanted in store, but we were able to track down an employee and get some assistance. They were able to help us find the item we were looking for but we had to have it shipped to the store. That was fine as it was not an item that was needed right away. Came back later to pick it up when it was ready and had another fast interaction here. However, the last visit here was not a great experience. I came in looking for an item that I had just seen the week prior. They must of moved it or something. I was able to track down an employee and asked for some help. But this time it wasn't a great transaction. That employee straight out lied to me that they did not carry the item and then wouldn't even look in the system to see if they offered it. Which I knew they had because I had looked it up online, just didn't know where it was in store. Left me a little sour and ended up going elsewhere to purchase the item. I was exhausted with walking around the store. I can see why this store is right in the middle with rating as it is inconsistent with customer service. I will still come here as it is close to me, but I think I will do a little more research of the items I want before I come in here to figure out where it is in the store on my own. read more

They did not deliver the correct paint as ordered. I ordered Behr Swiss coffee 5 gallon paint for delivery. They delivered paint that was white. Avoid this store for delivery. You would be better off with picking up to ensure they give you the correct paint! read more

I avoid Home Depot because of their politics and also I prefer my smaller home and garden center, where I can always find a friendly, helpful employee. But I have to give them credit for their garden center. The plants are always healthy looking and well taken care of. And everything is so well marked it's easy to find what you are looking for; perennials, annuals, herbs, etc. While Rich was waiting in line to pay for our plants I wandered into the store and immediately found a cute bird cage planter full of succulents that I added to our cart. Lines were long but cashiers kept them moving. read more

Think twice about using their home delivery service. I used it for 2 orders, both were shorted. Only recourse is to return *ALL* items back to the store and hope they'll process it as a complete return. Their delivery feedback mechanism doesn't allow for misdelivered order status. They think they'll be perfect. Twice used, never again. read more

this is the worst Home Depot in the country. The customer service there is horrible always stand around and do nothing. The manager needs to be fired and I need to bring someone else do yourself a favor. You're better off going to 7-Eleven you got a better chance of getting what you need horrible this last time employee said they were going to get something for me and never return waited a half an hour to find out she was lying read more

We drove from DC to come to this location because of Jim (in kitchen design). He took his time, explained our options, and provided us with the best service we've received in a Home Depot in ages! If you're looking for help with redesigning/designing your kitchen, make sure you go to Jim! read more

The Home Depot - Kitchen remodeling planning - Hardware Stores Near Me - College Park, Maryland

Do not get your appliances at Home Depot. They send out appliances that have been packed damaged and do not want to exchange them or help you out. I received a dishwasher that had no damage to the outside box or the packaging and the door and inside were bent and they insisted I had to go through GE the manufacturer. GE service inspected it and found it had been damaged inside and the whole unit needs to be replaced. I'll never shop at Home Depot again. You pay good money and they don't want to do the right thing. read more

The curbside service absolutely sucks here. I find everything about ordering online here and picking up a pain. Today will be it for me.

Had a great pickup experience and wanted to acknowledge store associate Angelique if Home Depot management ever reads these reviews. I ordered online, there was no line at all for pickup, and the associate directed me to the pickup lockers and showed me how to retrieve my purchase. Very fast, very easy, and very friendly! read more

I always prefer this location although there's one much closer to me. They're friendly and helpful folks working here! Stopped by a few days ago for salt. With the real winter we've been having lately, might as well. I asked for help and I found what I needed right away. The store wasn't too busy. I went to the self checkout and was on my way! read more

Staffs are unhelpful , rude and disrespectful , 4 staffs have been standing around chatting and not doing anything , waited 10 mins at the key center , no one care to call anyone to help , finally one staff came with a poor attitude , The is by far the worst Home Depot I've ever been read more

The Home Depot - Staffs are unhelpful , rude and disrespectful , 4 staffs have been standing around chatting and doing anything - Hardware Stores Near Me - College Park, Maryland

This Home Depot have a huge selection of construction materials, plumbing, lighting and electrical items. Tiles are very limited compared to the Prince Georges, Laurel and Columbia locations. Very nicely renovated customer service and register area. This can be a convenient location for in and out rush for items sold out in other branches. Afternoon is not that busy. Early mornings tend to be busy traffic with contractors and landscapers. Garden materials always sold out or low on stock. How frustrating is that ? read more

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Doing a lot jobs with home depot Thanks for the business guys. Always easy to order and refund if needed read more

Worst customer service ever. I came here to get a cleaner that was advertised on their website and stated that it was in stock at this location. Upon arriving, I had trouble finding the product as the locations within the warehouse of the product was not shown. So I finally reached out to a staff member and they told me to go to aisle xx. From there, I go to that aisle and another staff member told me to go to another aisle. Felt like I was going in circles. I finally reached out to another manager and they couldn't find the product and said they do not carry this cleaner here. However, their website stated that they had the product in this location. So it took me 1 hour for walking in circle and dealing with staff members to conclude that they cannot find a product. Wished I would have left this place earlier to avoid the confusion made by management. Recommend going to another Home Depot location. This one appears to be less staffed and takes forever to get their attention. read more

Kevin F was incredibly helpful and professional! He was present and able to help us find everything we needed, making this process simple and quick. Thank you Kevin!!! read more

Everyone makes mistakes but if the order is incorrect, at least own up to it and stop hanging up on customers who need a refund.

I absolutely had to share this so I'm walking in home depot to get a key made and I saw these color lil plants. That's just caught my eye I literally thought they were plastic until I touched them and realize they were real. Well I was just standing and looking & reading the information that was on the card in the front of the planets & the guy that's work on the floor said that they grow really big and wide but the color do wear off. But I think it's something different and unique to add a lil pop in any room or office here is a plus they only cost $5.98 read more

The Home Depot - Hardware Stores Near Me - College Park, Maryland

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Just returned some bolt cutters and had to wait a bit but when she was finished that task. She knocked me right on out and no problems. Grateful for the experience. read more

Just want to give a huge shoutout to Dan who works the night shift. He went above and beyond to help us. He helped us load half a pallet of paving stones onto a pallet and then load them into our truck. When he asked others (including management) to help - they said no. Would not even help with a forklift assist. So just want to say a huge thanks to Dan! We appreciated how you went the extra mile. read more

I tried to do curbside pickup but it didn't happen. I got the 18 different messages saying my order was ready. I managed to fit into the 1.5 spots they dedicate to "curbside pickup". Having clicked on the "Im the store!" link in the conformation email I waited patiently with my 5yo in the back. After a while I called the store, repeatedly with no answer. Yes, I also tried the "pro" line to no avail. After a while we masked up and rolled in to the CS area. After a 10 minute wait just to talk to a person I was told that the clicky "I'm at the store" doesn't work AT THIS store. Also that no one really knows where the calls arrive at. I know the rep was being defensive at the end of a long day of just taking shit from everyone and everything. I understood that, like many of us, she was not "in charge". read more

Today at this particular Home Depot, there was no one on shift available to assist for anything. Not for even calling someone to the key making machine. Not really sure what the machine is called, because I never found anyone that could help me. The two people I came across didn't have radios to contact anyone. But that's fine: I can read, I can follow the on-screen instructions. So I made my own key. Really, the machine should be for public use and cut out we need for an employee coming over to operate it altogether. read more

The Home Depot - Made my own key. The machine was easy to use and figure out so I did it myself. - Hardware Stores Near Me - College Park, Maryland

I went to get linoleum September 4th. Kevin M and Kenny for the employees that were there. They were incredibly rude and condescending. Very argumentative and some of the least helpful employees that I have experienced in a long time. They also made us go pay before they cut the linoleum, which is not the policy of a different Home Depot that I have been to a week before hand. I will not go back to this Home Depot read more

I received an email and a call from Kelly Executive Escalation Support and she was amazing. She helped me with returning the refrig. and getting a new one. Her customer service could not have been any better. I love Home Depot and was so frustrated the other day but Kelly made it right and I am still a loyal customer. Thank you Kelly!!! read more

The Home Depot - Hardware Stores Near Me - College Park, Maryland

Love this location although its a little far cuz most employee here are extremly friendly and willingly being helpful. The Halloween decoration is just insane. Completely sick and horrifying for kids. read more

Update After 2 trips there I wrote a 1-star review. I went back a third time. Again, no one to be found to help me at the saw so I sought out the cashier at the large-items/lumber checkout. She said everyone was off, I told her my story that it was my third trip and she called a manager. Manager arrived within 5 minutes and helped me. When I checked out the cashier, without any prompting from me, gave me a 50% discount. I shouldn't have had to go through all that but eventually they made it right. ++++++ Horrible service in the lumber department. I had a simple need. Purchase 3 2x4x10' and have them cut in half to use as cross slats for a bed. I went Saturday morning, they open at 6 and I arrived at 7. They were overwhelmed. I pulled what I needed and moved it to the saw and began looking for an orange vest. None were to be found. After 10 minutes of looking I had other errands, saw they were very busy so planned to return today -Sunday. I arrived later 9am - hoping to avoid the early crush. Pulled what I needed the same situation. After looking for about 10 minutes I walked halfway down to near the appliances area and found 2 guys in orange vests looking at their phones and chatting. I asked one to page for help at the saw and returned. Waited 10 minutes and no one came. The only employees were driving forklifts and carrying flags to warn me about the forklifts. I went to customer service - long walk - and explained the situation. The first thing the lady said was "I cant really help you sir." I left. Eff you Home Depot. read more

Super friendly staff got a key cut & paid for it in under 2 minutes. Excellent!!! Key cutting & everything else you expect at a hardware store. I would prefer to spend my time at Pegleg Vintage down the street but if I have to go to a hardware store, this is the one! read more

The Home Depot - Hardware Stores Near Me - College Park, Maryland

It's so sad this Home Depot is one of the worst in the area you can never find anything here because it's very disorganized and on top of that management here is horrible half of the staff doesn't even wear uniform you can't even tell who works there or not and when I was there with my family I believe the assistant manger Sharon was rude and very unprofessional as well as the way she spoke to her employees read more

Nice big store, separated from the rest of the shopping center and a flight of stairs down. Better customer service than I had expected. But for some reason their key computer could not locate the appropriate blank for my front door. But I did find the other items on my list. read more

I went in today with a slight emergency (from my perspective) - the vertical walls to my front step have large holes and the concrete continues to crumble if touched. I aka had some driveway issues. Having only limited warm days left before it gets cold I head out to Home Depot. I started grabbing tubes of this and that concrete filler and sealant from the construction aisle and then asked an employee to confirm that I had the right materials for the tasks at hand. The person. I asked wasn't sure but paged Donnie. Donnie was good at listening and getting the facts and was confident of the solution. He helped me find a smaller container of a hydraulic cement that I needed to keep out the water seapage. I hadn't been planning to mix up concrete but he helped me feel confident for the job ahead. He also helped answer the driveway questions I had. To top it off he welcomed me to come back again so we could tackle covering up he whole steps later on with a thin layer of concrete and instructed me how to find info on YouTube. In short, my visit here was very positive thanks to the friendly expertise and guidance of Donnie. Thanks guys!! read more

Very poorly managed. Rude employees, items not stocked as per the online information, long lines. Go to the store up the street in Silver Spring instead. read more

Shout out to HD Appliance delivery "services" for the new dishwasher that will be sitting in the middle of our kitchen on Thanksgiving Day, instead of being installed and ready to roll. Heads up to MD residents who order delivery and installation of dishwashers from HD: It apparently requires two separate appts to actually get your appliance delivered AND installed. We were informed of this the morning of our scheduled delivery / installation via a last minute call from the delivery people contracted by HD to do this work (Pro Home Improvement). Twelve phone calls later and the option on the table is to refuse delivery once the appliance shows up today. Nice. Worth mentioning is that this appliance was due to be delivered and installed on Nov 2 but that one was cxld by HD because they oversold the product and had a back order. Incompetence trophies all around, well done. read more

BEWARE! At midday on Sunday, the store was over-crowded and the employees were doing nothing to direct traffic or respect social distance. When I expressed my concern to a Home Depot employee who kept encroaching on my space, he actually mocked me and my wife for our concerns. This store doesn't appear to be taking this situation seriously. read more