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    The Home Depot

    2.5 (587 reviews)
    Closed 6:00 am - 10:00 pm
    Updated over 3 months ago

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    Halloween
    Joseph A.

    its a large 2 story store, but as with most brick and mortar locations the shopping experience is a mixed bag. I came shopping for pliers, but found the merchandise locked in a metal cage. Coming to Home Depot and not already decided that I wanted to buy a particular plier, I faced the prospect of having to ask an employee to open the case without committing to a purchase. Not wanting to have that interaction my decision was to shop on Amazon and have the pliers delivered the next day. That said, this was October 25, 2025, with the Halloween goods being rushed out the doors via a sale, and the artificial Christmas Trees, and assorted Decorations already displayed. In the end no purchase of pliers, but I did impulse buy a strand of decorative lights.

    Chris R.

    For today's experience at the home Depot in Daly cities Westlake Shopping center location, the experience reminded me of going into a radio shack store toward the end of radio shack's life and talking to their salesman. When I went into the store I looked at the shelf where the product was supposed to be located. I didn't find any. So I searched every other surrounding shelf around it. Including behind all of the boxes. No product on any of the shelves with the required SKU and UPC matching the specs of the component that I was looking for. So I went over and asked the person in the electrical department to look up above for other boxes that were unopened of the component that I needed. The home Depot employee immediately tried to divert me to other options. When I stated that I didn't want those other options, the home Depot employee still tried to divert me to those other options. It took a moment for him to realize that I wasn't going to be moved off of my choice. He then looked on the shelf in the same location that I had looked at. He then tried to offer me other.more expensive components that didn't match the specifications that I required for the job. I repeated my explicit requirements for the component along with the SKU and had him look it up. He verified that there was no stock on the customer accessible shelves. But at the same time also seemed reluctant to actually go up high and look for more stock up above on the upper storage shelves that required the ladder to get to. After about 5 minutes of talking to the home Depot employee, he was finally convinced that I wasn't going to give up and go for an alternate. So he did a half-hearted attempt to look for the stock up above while pacing the floor. I indicated to him that the component was likely to be too small to see from the floor and that he should pull the ladder over. But he was still reluctant to do anything other than use the smart device to check stock. Ended up leaving the store without buying what I came looking for. It would be nice to reassign, or get rid of, the home Depot employee out of the electrical department and that is similar to a "Radio Shack Salesman". On a positive note, the remodeling at the front of the store is well done. There seems to be more self-checkout registers, and more sensibly arranged for customer flow. Same equipment used as before. But I like the changes. My visit to the home Depot located in Westlake Shopping center in Daly City occurred on July 21st, 2025 at 18:20 p.m. PDT.

    This Home Depot has 2 cats that patrol to keep the birds, rodents and other pests out of the store.
    Karen H.

    These 5 stars are for the 2 cats that this Home Depot now employs to keep the birds, rodents and pests out of the store. It's a delight to spot them! Here are some pictures of one of the cats :) It makes going to this Home Depot a more fun experience and now there are no longer pigeons swooping over my head in the garden department.

    Chris R.

    This is the Home Depot at Westlake had a very great wide selection of Christmas trees. We got about a 7 foot tree for about 90 bucks which was a really good deal. I always usually get my Christmas tree very late this year. I decided to get it early knock it out the way my Christmas tree is already set up a decorations with lights ornaments and it's authority so I don't have to worry about it later on. Service here is really really friendly. The gentleman was very nice and made sure that I picked up a great Christmas tree.

    solved

    My door hinge was coming off due to four stripped wood holes. This was way too small of a job to get professional help with, so I knew it would be up to me to figure it out. Off I went to Home Depot Daly City with a sample screw and high hopes. Home Depot has one heck of a lot of screws, a whole wall full- well organized and a wide array, but I was definitely overwhelmed. I was lucky enough to get help from Dennis -a fantastic salesperson in the tool section. I described the problem to him, and he assisted me in finding the right screw, a little bit longer, but identical in other ways. Then he gave me the most amazing tip! (He is a retired carpenter). Put about four wooden toothpicks together, cover them in wood glue, put them in the stripped hole, bang them in with a hammer, let it dry and trim off the edges, making a new wood surface to screw your longer screws in. It worked brilliantly! For a few dollars and help from a pro (thanks Dennis!) my problem was solved. This interaction compelled me to write this review, but I am a decades long customer of this Home Depot. Clean, organized, well laid out, and the best most well priced garden center anywhere!

    Sf L.

    The WORST customer service ever! Employees intentionally ignore helping the customer. They avoid making eye contact and when they do, quickly lower their eyes walk away and pretend they don't hear you. In fact, this one guy was on his phone totally engrossed with his phone! If it wasn't for the young person at the customer service counter, I wouldn't have provided any stars.

    Great variety, it's the easiest way to update your look!
    Jacqueline S.

    Lighting for the bathroom or bedroom- even for the patio- when you get it right- wow does it look good! Our bathroom ceiling fan conked out, so we came here for a replacement- many choices- so we are thinking it over! Wanted some RED for LNY, but got a late start on red bulbs... found red tulips, leaves coming up and 2 strong plants ready to bloom in a week... my husband said: "you got it planted already? Amazing! Thanks HD!

    Screw and nail isle

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    3 months ago

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    10 months ago

    Very helpful and honored and online price that was $50 less. Very much appreciate this.

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    3 years ago

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    7 months ago

    I was looking for a new power drill and Cesar helped me out. He asked the right questions and found us the best deal. Great guy!

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    2 years ago

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    9 months ago

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    1 year ago

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    2 years ago

    Excellent customer service had to get keys made helpful staff by the name of Czar dept #25. Much appreciated sir.

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    Page 1 of 15

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    Review Highlights - The Home Depot

    There is always plenty of people around offering help and employees are super helpful.

    Mentioned in 9 reviews

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    I gave a poor review on their eBay site showing the poor condition of the orchid roots upon…read morearrival. This is a plant family that does not respond well to being dried out. I was bringing in similar plants from the same family from as far off as Ecuador, Hawaii, Washington, Minnesota, and Florida (shipping to Texas). EVERY other supplier had appropriately packaged the plants to keep the roots moist during the shipping process, roots were healthy with green growing tips and healthy branching. The delivery from this supplier was packed bone dry in expanded clay and lava rock with roots in terrible condition, shriveled to the point of loosing their sheathes. After leaving a poor review on their eBay site, Tony attempted to attribute the condition to the season and shipping, which are irrelevant if kept correctly, and unrealistic expectations (shaped by superior competition). They may be worth checking out at the physical shop where you can see product, but I would steer clear of online listings.

    This company has numerous BBB Complaints as a matter of official record. I know this as my office…read moreperformed due diligence on this company due to the fact I bought plants from them under Let's Talk Plants on Etsy where they where closed down by Etsy. The plants NEVER germinated and/or bloomed in over a year. I spoke to a Horticulturist at Brooklyn Botanical Gardens and was advised that these plants are defective and will NEVER bloom. There are several blogs that reference the same problem I have. The US Department of Consumer Affairs has 16 pending official cases against this company. All are a matter of public record. I have called this company several times and have left messages all to no avail. Trying to amicably resolve this matter, but it is apparently clear that this company has serious problems. Do you want to get involved with a scenario like this? You be the Judge. WARNING!!!!!

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    The Home Depot - hardware - Updated July 2026

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