It's debatable. 3 stars? 4 stars? Came by on Monday 6:30pm, to purchase garden soil 5/$10, but it was all sold out. I was walking towards the garden gate, female sale associate was pulling down the gate. I asked her if she's able to check when they will refill on stock. She asked if I like to come in and she can ask the guys. My mom and I went in, she closed the gates and forgot about us. I don't know where she left to. I found a young male associate (20-25, round fair skin baby face), asked him, he was very detailed. Told me they will receive shipment tonight and about 2000 in stock. Came in next morning at 9:30am, only 14 bags were left! There was an older Hispanic associate, asked if I'm able to purchase the rest of them. He didn't understand me, pointed towards the register. I went to the register, asked the lady there (Amelia), am I able to purchase the remaining bags? She said yes. I did ask if I'm able to purchase 20 in total and they save the 6 bags for me to come pick up the next day, she didn't understand my question. I didn't want to keep explaining. So I just purchase the 14 bags. With receipt in hand, I asked the older Hispanic associate if he can help bring the bags to my car. Bags were on a flat bed. I wasn't sure if I can take the flat bed or what..??? He told me no he can't. I went back to Amelia, I asked if there's someone that can help me bring the soil to my car. And she sounded surprised that I needed help. I waited 5-10 minutes until someone came to help me. Another male associate, 23-28 oval face glasses ear length wavy hair told me I can pull up my car right by the gate and have the trunk open and he'll load the soil in. He notice one of the bags had a tiny hole in it. He told me he's going to come back with adhesive tape and seal the hole. He was really nice and professional. read more

Ordered 5 items on homedepot.com for delivery from this store. The 2 least expensive items were delivered, but 3 items were not. Somehow the order was marked as fully delivered. The "proof" of delivery photo in the confirmation email shows only the 2 items, NOT the missing 3 items. Called customer service, navigated ridiculous phone menu, finally got through and agent disconnected my call. Called again, same thing finally navigated through phone menu, got through to an agent, disconnected. Tried customer service chat, after 45 minutes back and forth (multiple times I had to ping "hello" to the agent after a LONG pause with no response), agent said my remaining items would be delivered. They were not. Did a chat to support again next day, chatted with agent, agent seemed to be helping me, but 45 minutes later, chat stopped working, no refund, no items, unable to connect with any agents via chat. Called customer service. Over 30 minutes later, agent said he tried calling the store and store wouldn't pick up so he told me I would have to call the store myself - that I would have "more time" to do so. Asked to speak to his supervisor, supervisor "Chris" disconnected the call. Called the store, phone rang for 37 minutes straight, finally someone answered. He said he would see to it that my items are delivered and would knock some off the bill. We will see. If you choose to order anything from homedepot.com, good luck to you. Worst customer service experience I've had in years. read more

First time coming in this Home Depot as I'm starting more diy stuff. Usually employees don't mind me asking questions but my helper seemed to be really annoyed today. My first time ordering online and picking up so I had no idea how the process goes but guess he didn't appreciate me talking to much and just want to do his job. Understandable, we're all human beings we have our good and bad days. read more

The Home Depot - Hardware Stores Near Me - Daly City, California

See all

its a large 2 story store, but as with most brick and mortar locations the shopping experience is a mixed bag. I came shopping for pliers, but found the merchandise locked in a metal cage. Coming to Home Depot and not already decided that I wanted to buy a particular plier, I faced the prospect of having to ask an employee to open the case without committing to a purchase. Not wanting to have that interaction my decision was to shop on Amazon and have the pliers delivered the next day. That said, this was October 25, 2025, with the Halloween goods being rushed out the doors via a sale, and the artificial Christmas Trees, and assorted Decorations already displayed. In the end no purchase of pliers, but I did impulse buy a strand of decorative lights. read more

See all

Who ever is in charge of this place needs to be fired. I've been there 15 times in the last month and hate it every time I'm there. No ever Know anything about anything, even simple questions... there's a ton of employees standing at the front that aren't allowed to leave so they just stare at you while you wait for someone to help you. They will call the person who works in that dept over the loud speaker but you end up waiting in the isle for 10 minutes... I've gone there at all times of day and no matter how busy or slow they are they never have anyone to help you. It's not the employees fault... but whoever is in charge is failing. And if you try calling on the phone it just rings for 15 minutes and sends you on a recording loop... if you try the person extension in the specific dept, it just says invalid. It's impossible to get a live person on the phone. I have grown to hate this place over the last month. It's a complete cluster. I miss the days when people who worked at a hardware store knew what they were doing... everyone that works here acts like it's their first or last day working there. I went to Lowe's for the first time and couldn't believe how much better the service was... I'll be taking all my business to Lowes from now on. I hate that I gave Home Depot 30K worth of business from remodeling my house already but that stops today. Lowe's can take the rest of my hardware store money. They have earned it. Fuck Home Depot. read more

The Ryobi items were also locked up in Colma. Again, there was no one around. I scanned the QR code on the cage and hoped for the best... Like magic, within a few moments, associate Anthony arrived. He opened the cage and gave a brief description of the trimmer. Then, I brought the hedge-trimmer to the front cashier. Thank you, Anthony !!! Within 10 minutes, I was in and out of the store. My suggestion to avoid heartburn and aggravation... Go to the Colma Home Depot. read more

For today's experience at the home Depot in Daly cities Westlake Shopping center location, the experience reminded me of going into a radio shack store toward the end of radio shack's life and talking to their salesman. When I went into the store I looked at the shelf where the product was supposed to be located. I didn't find any. So I searched every other surrounding shelf around it. Including behind all of the boxes. No product on any of the shelves with the required SKU and UPC matching the specs of the component that I was looking for. So I went over and asked the person in the electrical department to look up above for other boxes that were unopened of the component that I needed. The home Depot employee immediately tried to divert me to other options. When I stated that I didn't want those other options, the home Depot employee still tried to divert me to those other options. It took a moment for him to realize that I wasn't going to be moved off of my choice. He then looked on the shelf in the same location that I had looked at. He then tried to offer me other.more expensive components that didn't match the specifications that I required for the job. I repeated my explicit requirements for the component along with the SKU and had him look it up. He verified that there was no stock on the customer accessible shelves. But at the same time also seemed reluctant to actually go up high and look for more stock up above on the upper storage shelves that required the ladder to get to. After about 5 minutes of talking to the home Depot employee, he was finally convinced that I wasn't going to give up and go for an alternate. So he did a half-hearted attempt to look for the stock up above while pacing the floor. I indicated to him that the component was likely to be too small to see from the floor and that he should pull the ladder over. But he was still reluctant to do anything other than use the smart device to check stock. Ended up leaving the store without buying what I came looking for. It would be nice to reassign, or get rid of, the home Depot employee out of the electrical department and that is similar to a "Radio Shack Salesman". On a positive note, the remodeling at the front of the store is well done. There seems to be more self-checkout registers, and more sensibly arranged for customer flow. Same equipment used as before. But I like the changes. My visit to the home Depot located in Westlake Shopping center in Daly City occurred on July 21st, 2025 at 18:20 p.m. PDT. read more

See all

These 5 stars are for the 2 cats that this Home Depot now employs to keep the birds, rodents and pests out of the store. It's a delight to spot them! Here are some pictures of one of the cats :) It makes going to this Home Depot a more fun experience and now there are no longer pigeons swooping over my head in the garden department. read more

The Home Depot - This Home Depot has 2 cats that patrol to keep the birds, rodents and other pests out of the store. - Hardware Stores Near Me - Daly City, California

See all

I purchased a top of the line (Bosch 800) dishwasher from the Home Depot Online. The installation date was cancelled twice, last minute, causing me to loose 2 days of work. Today, the installers came and misaligned the dishwasher to the wall. It sticks out 1" on one side and 1/4" on the other. In addition they chipped the bull nose tile I had on the sink above the dishwasher. Horrible installation quality, reflecting a true lack of professionalism and pride in their work. I will NEVER consider purchasing anything from them in the future. I would advise anyone reading this to choose another supplier. read more

This is the Home Depot at Westlake had a very great wide selection of Christmas trees. We got about a 7 foot tree for about 90 bucks which was a really good deal. I always usually get my Christmas tree very late this year. I decided to get it early knock it out the way my Christmas tree is already set up a decorations with lights ornaments and it's authority so I don't have to worry about it later on. Service here is really really friendly. The gentleman was very nice and made sure that I picked up a great Christmas tree. read more

See all

Not the largest selection but still is a great place for what I need when I know exactly what I need. Self checkout is easy to use and wish the garden center had more of a selection of fertilizers such as Outdoor Supply in Millbrae. read more

Home Depot is generally fine for what it is. Some of the employees are helpful, especially when you manage to find someone who really knows their section. Prices are slightly better than Lowe's, which is a plus if you're comparing the two big box stores. Overall, it's a decent place to pick up home improvement items, but the experience is pretty average -- workable, but not memorable. read more

Here to give 11 stars to Katrina for her patience and help when we had to rent a truck. She is the only reason this review is remotely positive. That being said, the third party Clear website that Home Depot uses in the rental process warrants 2 stars...what a buggy mess that we were at the mercy of, and it took more than an hour of our time as we had to redo the verification process multiple times. Also, the customer service counters should consider installing at least one tap to pay device, as we had to try 3 different insert/swipe credit card readers in order to get our transaction to go through that morning. read more

My door hinge was coming off due to four stripped wood holes. This was way too small of a job to get professional help with, so I knew it would be up to me to figure it out. Off I went to Home Depot Daly City with a sample screw and high hopes. Home Depot has one heck of a lot of screws, a whole wall full- well organized and a wide array, but I was definitely overwhelmed. I was lucky enough to get help from Dennis -a fantastic salesperson in the tool section. I described the problem to him, and he assisted me in finding the right screw, a little bit longer, but identical in other ways. Then he gave me the most amazing tip! (He is a retired carpenter). Put about four wooden toothpicks together, cover them in wood glue, put them in the stripped hole, bang them in with a hammer, let it dry and trim off the edges, making a new wood surface to screw your longer screws in. It worked brilliantly! For a few dollars and help from a pro (thanks Dennis!) my problem was solved. This interaction compelled me to write this review, but I am a decades long customer of this Home Depot. Clean, organized, well laid out, and the best most well priced garden center anywhere! read more

The Home Depot - solved - Hardware Stores Near Me - Daly City, California

Non existent service. Waiting 20 minutes and counting for service to check us and the Christmas tree out. It was a total of 27 minutes. The gentleman apologized for taking so long and gave a discount on the tree. Bing Bang Boom. I'm outta there and happier. read more

This home depot is horrible customer department super slow i order 3 box of cable they email me to pick it up when i went there they told me only have 2 and i have to go back again to pick up the last cable this is so stupid if you don't have it why email me to go pick it up and told me you have my item read more

I never leave reviews on Home Depot and honestly I wish I have before because I usually have a great experience at the stores. Today was not one of those particularly because of JORGE in the wrench section. Guys like this help me understand why they made the switch to self checkout. The wrenches are locked up so he was helping another customer and was having about a 3 minute long conversation before I tried to ask him for the wrench that he already had the container open. So much so the customer he was talking to had to let him know I was waiting for him. He his finger up and says wait til im done. Finishes his conversation that the CUSTOMER ends because I'm waiting and he closes the door just to open it again. A true master of wasting time I have to give him that. Anyway not that it matters but I'll always go to the Colma stores from now on read more

The WORST customer service ever! Employees intentionally ignore helping the customer. They avoid making eye contact and when they do, quickly lower their eyes walk away and pretend they don't hear you. In fact, this one guy was on his phone totally engrossed with his phone! If it wasn't for the young person at the customer service counter, I wouldn't have provided any stars. read more

The Home Depot - Hardware Stores Near Me - Daly City, California

Recommend the store but not the help in Westlake. Walgreen employees know more than westlake home depot jockeys for sure. When shopping here, 'know' what you need- 'know' where it is- or else youre soL. The floor people here 'try' but are ineffective. read more

Very helpful and honored and online price that was $50 less. Very much appreciate this.

Lighting for the bathroom or bedroom- even for the patio- when you get it right- wow does it look good! Our bathroom ceiling fan conked out, so we came here for a replacement- many choices- so we are thinking it over! Wanted some RED for LNY, but got a late start on red bulbs... found red tulips, leaves coming up and 2 strong plants ready to bloom in a week... my husband said: "you got it planted already? Amazing! Thanks HD! read more

See all

This is my go to neighborhood Home Depot. They always have everything that I need. Staff is always friendly and helpful. The paint department guys are the best. The parking is easy, they also have a second structure parking lot in the back. read more

The Home Depot - Screw and nail isle - Hardware Stores Near Me - Daly City, California

Customer service is horrible even when you can chase someone down. Went to buy a dishwasher and the young lady there had no knowledge of any of the appliances and told us to get online and read reviews and during our time with her she told us she was going to lunch and left. She said she would have someone from wood department come by. He came by later and also had no knowledge. We asked him to check something and he walked off and never came back. There was a computer there and so we thought we could just have to order our own. All the sudden someone came and told us we couldn't do it ourselves. We told her what happened and Gina saved the day and helped us. No excuse for this store hiring people so apathetic and I told the supervisor but nothing will change. read more

I was looking for a new power drill and Cesar helped me out. He asked the right questions and found us the best deal. Great guy!

Super weird that they insisted on doing our self checkout for us. Meanwhile everyone else around us was allowed to do self checkout without supervision. Almost as if they thought we were going to steal after being customers for going on seven years now. Nice racial profiling guys!! The worker then tried to prevent us from getting a paper bag for our things and was like "why do you need a bag?" First off, that's none of her business if I needed a bag or not, second it's not like I had 1 item and was being wasteful. We had several things that made sense to have in a bag. Like I want plant dirt all over my hands and the back of the Uber. Finally... Why are you begrudging one measly paper bag 25¢ that we were going to pay for anyway? Again.... super weird you guys! The only reason this isn't 1 star was that the OTHER employees were helpful and nice when we asked where aisles where to find furniture touch up markers, help get spray enamel for our light fixture project or if they had certain things in stock. But yeah... you need to train your employees better on how to relate to ALL members of the public not just the Asian or white ones. read more

Paid for delivery and installation and the lazy guys who showed up didn't want to carry the appliances up the stairs. The stairs are wide enough and not too steep. I had to hire Lugg movers to get them up and it was not difficult at all and they got the appliances in the apartment in 12 minutes. Not a problem at all. The movers get paid either way so they don't care how much they inconvience the customers. read more

We bought a washer dryer set from here on Sunday. It was delivered on Tuesday morning and did not work correctly. We went into the store and talk to Jennifer in appliances who told us they could not return the product because it had been 48 hours since purchase. She then walked around the corner and then came back and told us the manager told her we couldn't return it and we would have to talk to GE tomorrow when they were open. when I got home, I called a one 800 number and a very nice man from Home Depot arranged for a pick up and return for this Thursday. I believe Jennifer in appliances lied to us and never talked to the manager. I will not give this store anymore of my money. Jennifer needs to learn how to talk to customers. She told us we should've done research on the product before buying it. There's nothing she can do we own it now. If the manager sees this review, I think Jennifer needs proper training on how to do her job and tell the truth. read more

The Home Depot - Hardware Stores Near Me - Daly City, California

I placed an order online and it was delivered to my home in a paper bag with no receipt. I was happy to have it delivered but I needed a receipt to submit . Home Depot after multiple emails and phone calls was very clear to tell me that they could not provide a receipt. What kind of a business Does money transactions without any copy of a receipt that they will give to their customer. I will never be purchasing from Home Depot again after this very unpleasant experience read more

Home Depot doesn't communicate with the online service, they don't do what you paid for after they send you a confirmation email. Well ....you all know I wasn't taking all that lying down. I paid for a manual drop off it inside my pickit fence the driver refused I was on the phone with them and they agreed with him. The manager says ohh "I understand the confirmation email as it reads. It doesn't say a front yard and they can only drop it where they can fit a forklift.... please tell me where you see that.....by the way the delivery charge was $124.00. read more

The Home Depot - Hardware Stores Near Me - Daly City, California

See all

Usually visit here to buy some tools or materials. This time, what I need was only 7 pieces on shelves, and the clerk helped me find another stock on the top of shelves quickly. So, I can buy all at a time. I am very appreciated with it. It takes me over an hour back and forth from San Francisco. Nice service manners and react to my needs quickly. read more

The Home Depot - Hardware Stores Near Me - Daly City, California

TL;DR: order high-value items online for in-store pick-up to save yourself half an hour or longer waiting for someone to unlocking the security cabinets. I'm sorry to see so many people have had negative experiences at this location. I've been coming here for several years, and my experience has largely been positive. First off, this Home Depot isn't as large as the ones at Colma (but there you've got a Home Depot and a Home Depot Pro across the street from each, and when you're at one you're within eyesight of the other). However, this location is closer for me than those other ones, and serves just as well--better, in-fact--for customer service, online order pick-up, and returns. It's also good for basic supplies like framing lumber or gypsum board. One note for the reviews for this location, it does seem like several reviews are for the issues with the customer service phone number rather than this specific store itself. Similarly, there are some reviews regarding the online systems such as veteran verification versus this store. I do agree regarding the locking up of tools and high-value items, and the long wait times to try to access them, which is why I'm bumping off a star. Hopefully staffing improves. In the mean-time, the workaround seems to be to order items online, then to go to the store to pick them up to avoid the long lines. read more

Appliance Specialist Marty Vaz was pleasant, informative and friendly throughout the transaction taking the time to compare different models for us. read more

THIS STORE SUCKS. I went to buy a dryer, expecting help. A young lady told us to check online ourselves. We ordered, but the unit was defective. The replacement never arrived. After multiple calls, Home Depot said deliveries are outsourced and out of their control. They wouldn't let us cancel because no idea order wasn't delivered. So, what do you actually know or do, Home Depot? read more

Easy to find and easy to park. Two story building, so be aware. Good layout of items and help is easy to find and get advice. Bonus: Safeway and mod pizza and asian food is a minute away. read more

I went to rent a box truck from them after my reservation being canceled at other HD locations. I called the night before my reservation to ensure they had a box truck as I rented, and they said yes they did and confirm in the morning. I called in the morning and again they confirmed they had one in good and working condition. I show up for my rental and the associate who helped me, Antonio, was really nice and attentive. He got everything squared away for me pretty quickly. However, he missed a major issue on the truck that ended up costing us way more time and money than we anticipated. After going through a check of the truck he said everything was good. As I was loading it up, I noticed the tire was low on air. To avoid any issues I immediately went back in and brought it to their attention. The supervisor just said "well we can't rent it then" and then said she'd to look at it. I asked if it could be fixed and she just immediately said no. After going out to look at it, she just shrugged and said she couldn't rent it. I was fully expecting a truck to be available for me to use and when I asked about other options, every other truck had an issue with it. She tried for another location but they didn't have anything'. I walked out without a truck and instead had to rent a pick up from HD at a different location which took double time for pick ups and drop offs for our move. 1. Missed major issue with the truck 2. No working trucks I like renting with HD but trying to find a truck after making a reservation and plans for moving was a complete fail read more

The Home Depot - Hardware Stores Near Me - Daly City, California

See all

Update... Its been 7 months and we are still waiting for the cabinet work to be done. Home Depot scheduled work to be done 1/4 then 1/6 and now it's 1/19. Our fingers are crossed because we will need to cancel the cabinet work and ask for a refund if work isn't done by 1/19. In December, we found out the contractor Home Depot sent to do the plumbing installed PVC pipes under the new sink with the new countertop and the pipes were not up to San Francisco code. (We needed steel pipes installed.) Lisbeth at Home Depot tried 3 times to see if their contractor Playmar USA would come back to install steel pipes to bring the project up to San Francisco code, but no luck, yet. We may need to hire another plumber to do this and we hope Home Depot will issue a credit to reimburse us. The people working there like Lisbeth and William Whiteside have been nice but I'm afraid the follow through on a successful job has been disappointing. read more

Absolute trash. Had a reservation for a vehicle for (3) weeks to help move my house. Home Depot cancelled my reservation 2hrs before I was scheduled to pick it up without a call or explanation, leaving me scrambling to find a replacement vehicle in the final minute. Last time I rely on Home Depot to come through when you need them. read more

Excellent customer service had to get keys made helpful staff by the name of Czar dept #25. Much appreciated sir.

Came in earlier today, I was having a plumbing problem at my vacation home in the area. The service was ok, but could have been better. I feel the people working here should know more about the aisles they work in. They've always had a lot to choose from and ok deals, but I ended up leaving and calling a plumbing to come help.. read more

The on line customer service is very bad, Two times I tried to buy online . The service representative refused to help me process my purchase. read more