The employee sold me a door. It was the wrong door. I drove back to show him. Then I spoke to a lady who told me I could put it on a in-store credit and it will last for two hours. She said we should have some inback if you just trade but that's the only way to return it. They didn't have any in stock another employee told me they didn't have any. Then a big butt blond employee started procrastinating. She showed me a whole list of doors that I told her they don't have in stock. We were going around in circles literally. I finally asked her. Can I just get my money back so I can go to Lowe's? She said look you're 1 minute over sorry but you can talk to my manager, Gavin. I waited for an additional 25 minutes to speak to Gavin. He didn't even acknowledge me. Talked to her and then said I'm sorry my hands are tied the policies 15 minutes. He didn't even listen to what I had to say. Honestly, that's just poor customer service. I'll always go to Lowe's for now on firsthand. Don't fall for the in-store credit scam. Also watch out for the manager Gavin he sucks! They lost a good customer, I'll be sure to drive the extra mile to Vacaville's Home Depot for now on. read more

Much better service than the last time I was here. Plenty of staff available to help and guide me in the right direction. One of the easiest visits I've had yet! read more

No customer service! I asked 3 people for help. They said they will call someone for me so I waited but still no worker in site. I asked again while they stand around and talk to each other but still no help!! I ASKED FOR A MANAGER NO MANAGER STILL WAITING!! You want to avoid stress this is not a place to go!! I left and went to Lowes!!!! Let me tell you what a Big difference this was, you push a button and Wow a worker shows up! I'm forever going to be a customer for Lowes! read more

Kudos to Tracy Ryals in the flooring department. I don't know anything about flooring and needed assistance. She was extremely helpful. I kept going back and forth trying to make a decision but she didn't seem to mind. She made suggestions and recommendations and answered every single question that I had. She was amazing. I highly recommend her for any flooring endeavors. read more

I spoke with Hunter and she was so rude on the phone no customer service.. I just to loved home depot now. Now I will never shop at home depot.. Lowe's is the way to go now. read more

What normally is a pleasant and consistent experience in the garden area, became an abrupt change during my visit today. I was on the hunt for a flowering plant for my patio. I asked Markiah who was working in the area whether or not she knew if Geraniums could thrive in a patio with indirect light. Half way looking at me she mumbled that "She really didn't know" and turned her back to me as it was clear that she was preparing to leave her area. As I walked away I noticed a large Marigold plant near the register area and again asked a question. I asked Markiah if she knew where there were any smaller planters of the same flower. The first time she did not answer. I asked her again and again mumbled that she "did not know." Not on either attempt did she even offer to direct me to someone that may beable to help me with my questions. I was appalled by her non chalant and unprofessional demeanor. I asked her what her name was, and she provided it to me and walked away. As I continued to walk through the garden area, Noel saved the experience by smiling, giving direct eye contact, and seeing me with a plant in hand, offered a cart to assist me. As I walked to self check out, I once again see Markiah standing with a few fellow associates giggling and giving me a snide look as I walked by. I can only help to wonder how many other customers may have had similar encounters with this associate. To anyone in Management that sees this, please take the time to speak with this employee regarding what good customer service is made of. Unfortunately today, this was definitely not demonstrated. read more

Today I went in for some LED household lights and great deal on. Milwaukee Compact Drill. The customer service of 2 people (Madaleese & Dave) in the tool department was above and beyond the call of duty. The Milwaukee was stored down under the lowest shelf locked up & the combo were extremely difficult to manipulate for both of them. They both laid on the ground to access 2 locks and retrieve the drill I wanted. I thanked them for their efforts and they thanked me for the business. With customer service like this it's no wonder I keep returning to my neighborhood Home Depot. Of course the tool was of great value, as it was on sale with 2 extra goodies included! read more

The Home Depot - Nurseries & Gardening Near Me - Fairfield, California

I ordered a washer and dryer online, and while both were installed, the washer was not working. I immediately contacted customer service to schedule a technician and was told someone would come the day after next. However, when no one showed up or called, I followed up and was informed that we were never actually scheduled. As a result, the appointment had to be rebooked for the following week. Due to this poor experience, we will not be shopping with Home Depot again read more

Great store! I needed alot of help. Miguel was not only patient but professional, informative, helpful and what I consider a major asset for Home Depot. Joseph the manager was also outstanding helpful a great role model of how management should be. Without a doubt, I think these 2 should be getting a raise, bonus, promotion or at the very least acknowledged for their excellence. Thank you home depot for making my experience pleasant. read more

Went to get some plywood for a home project, the associate that was working asked us if we need help and we never saw him again. We tried to flag down another associate and he told us we was busy with a customer, and would be with us shortly. Again, never saw him. Finally, we asked the employees at the front desk register to call for assistance in lumber 3 times. Waited a total of 45 minutes until we left out of frustration, didn't even get an update. Go to Lowe's, their service is a lot better. read more

The people that are shopping there are more helpful than the employees. The front check out employees just chat with each other and look at you as an inconvenience if you need assistance. read more

Omg. They keep hanging up on me. They keep transferring me to the garden center and they keep hanging up on me!!!! What the heck?!!!!!!!!

Overall they have a pretty wide Selection of garden tools, plants and flowers. Most of the things you need for around the house that's not at a grocery store you'll more than likely find here.. however the worker in the garden section Angelina's customer service wasn't customer servicin lol. She was not happy to be at work at all she was very rude not one smile not one hello. It was just quick and convenient to go to her. She is really the only reason why you guys got three stars or else I would've gave a better review because the store is immaculate. Sad that the customer service brought down the places review. Watch who you hire it affects your business. read more

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I'll start off by saying Home Depot isn't my favorite store to go in being a woman.... I went in to get two toilets immediately got greeted by a tall big guy who helped me.. He assured me I didn't need to get the most expensive one and told me about will call.. Annabelle was such an angel. I had some problems using my gift card but she totally straightened it out. She was so helpful and sweet. She made an extremely frustrating experience not bad at all... She was in the returns/will call department and she rocks!!! Thank you Ms Annabelle Lumanali(I tried to remember her last name) lol read more

Everything went wrong. Look at my last post. Never gave them 4 stars. Home depot is not a good place to order items.

While I don't mind shopping here and the prices and product availability are pretty good, the MANY employees are becoming rude. Asking for help from a few employees only gets "it's located there" and simply pointing a finger. This store has so many employees and many are just standing around doing NOTHING read more

The staff at this store are outright scam artist. My dad came in here to make a big purchase and the cashier, Dawn, told him he could earn $300 back by opening a Home Depot card. He opened it and then was told by another staffer it was only $100. Not only did she outright lie to him to get her commission, but he didn't even earn any rewards like he'd done if he'd used a different card. Beyond scammy. I had to report this to corporate because the manager is impossible to reach. Get it together. read more

Went in after 7 pm, good time to go. I had no clue where to find 2 specific items my contractor asked me to pick up. I saw an associate as I entered the front door and asked him where I can find a particular floor trim and he immediately guided me to the right aisle. I wish I got his name. Secondly was a clear silicone seal for my shower door and Ray (associate) was also very kind to direct me to the correct aisle. Smooth shopping and I even picked up some AA batteries on the way out. The cashier was as friendly (I believe his name was Mark). Very good customer service and was so pleasant to talk to. Thanks Fairfield Home Depot. I shall shop here again. read more

I returned a tarp to Home Depot that I bought earlier today. It was too small. When I returned it with the receipt they lady wanted the debit card I paid with. I didn't have it. Left it at home because I was with my husband and he had his. Said we wanted cash back. To buy another one. Anyways. She would not refund it. Said we needed the debit I paid with to get cash back. I told her we have never had to do this. She said that's how she was trained. So we asked for store credit so we could get a bigger one. She wanted his ID and logged it into the system. And then when we went to use it it wanted us to scan his ID too! Why is it like this?? Why do I need my debit card for cash back? This makes no sense at all!! I had my receipt. read more

The customer service is so much better the Lowe's. Staff is knowledgeable about your project questions

Absolute joke of customer service. Asked garden depot for assistance getting soil amendment down from a 2nd level rack. Marissa in dept said she'd get someone over. Stood around for 15 minutes with zero assistance. Unbelievable read more

Bad service! Everyone literally walks away or hides if you need help! This is why i prefer going to Lowes!

As a long time Home Depot loyal customer ,let me just say that Jose the Manager is a asset to this company !!!He made things right for my family and I after two stressful weeks of going back and forth with Allstate (the insurance we purchased to cover our appliance) this insurance was quick to take our hard earned cash but upon request for coverage they make up excuses to turn down a claim , moral of the story .Do not spend your hard earned cash with Allstate Insurance they will make up any excuse to not cover your appliance !!I rather risk it and hope all goes well with my new appliance than deal with Allstate ever again!!!Divina the sales woman was very nice and attentive this company is very fortunate to Have both Jose and Divina working with them. read more

Need more associates to help customers. Especially now because most things in locked cages. There's never anyone around to unlock the cages. You should also bring back the self checkouts. There weren't as long wait times to check out when they were there and its how most business around the world operate. Try going to somewhere like London where the only way to checkout is by self checkout. read more

Home Depot is the place to be!! The plants are nice and ready to be displayed In your yard. Also come here to get what you need to keep them looking good. Check it was very easy especially now since I'm a little scan the military discount on the app works great read more

5:55pm and they had 2 employees working the register and 3 self check-out kiosks open. To be clear, the 2 employees, were hovering over self checkout because people over 45 hate using them. Do us all a favor and open the lanes and allow people to get in/out of stores rather than being forced to shop online. read more

Home Depot contracts with Blocktops in Sacramento. Three hours after I had my countertops torn out, Blocktops says they aren't going to install my countertops and home depot is like, oh well, here's your money back. Two and a half months later can't find anyone to install my countertops. I have no sink, no countertops and my new dishwasher is sitting out in the garage cause Blocktops said to have all my appliances on site. read more

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Went into Home Depot to look for an outdoor extension cord. The one I needed wasn't in stock. Fortunately I kept to my list and didn't buy anything that I didn't come for. Walking through the store gets your creative juices going. I did see a door I would like to replace my current door with but I kept going. They had a very nice plant selection read more

Online\app says things are in stock when they are not. Not sure if the problem is number of carts or collecting carts - but every single time I come to this home depot, it's a wild goose chance to find a cart to take in with me. Always had good interactions with their staff. read more

We scheduled an appointment with the Home Services Department to discuss kitchen countertop install project. Appointment was at 2pm Tuesday. The assigned consultant never showed up or called. Waste of my time. Strike 1 for Home Depot. read more

I have to brag on Joey! My hubby and I went here Saturday evening to buy a Christmas tree. The one outside weren't looking that great, so we thought we'd go inside to look at the kind you can put up year after year. We found one that looked nice and couldn't find the box for it. We kept trying to find someone to help us with no avail. One guy said he'd send someone and whoever that person was never showed up. Somehow I came across Joey. He was immediately friendly and could sense my semi-distress. I told him I was trying to find the box for a particular tree and asked if he could help. Joey stopped what he was doing to help me find the box. There were not left. He scanned to see if the store had anymore. They nor any of the neighboring stores had them. Oh the sadness! Hmmm...what to do? My eyes glanced at the floor model. The lightbulb came on to ask if they could sell it to us. Joey said yes! I jumped up and down with excitement. I looked at the tree trying to figure out what to do with it. We've never had an artificial before so I hadn't the slightest idea on how to take it down or anything. Joey jumped in to action. He proceeded to take the tree down and look for bins to put it in. I was surprised how heavy each piece was. Joey said the tree is made of metal so it will last a long time. Wow! Joey found an actual tree storage bag for all of the pieces to go in. It looked like a body bag! Whoa! Joey gave us a nice discount since it was the floor display. That was well appreciated. Joey made sure we had a flatbed cart to take it to our car. Joey's kindness was wonderful to receive. He is a great employee and human being. Thanks so much Joey!!! read more

Excellent customer service. When we were looking for the Ryobi tool kit and thought it was sold out. Beverly stop and ask if we need help with anything. Her help made our shopping a breeze. She saves us trouble buying it online. She directly shows us the location of the item. It's rare to find a worker like that. Usually, I get when I shop is the employee will tell me the aisle number. She was above and beyond. read more

The Home Depot - Great customer service! The employee name Beverly was amazing. She made my shopping at ease. Fairfield Home Depot I highly recommended. - Nurseries & Gardening Near Me - Fairfield, California

After 3 years of researching cost and installation for my kitchen countertop, I decided to give this box store a shot. Simple installation of a kitchen countertops and sink. I would like to say, I am very satisfied with the outcome. I purched my countertop installation in March. The process was simple and straightforward. Shatha and Christine was friendly, informative and straightforward with time-line and installation. I also paid for plumbing installation with Home Depot. Soon after the fabricator, Block Top contacted me to pick out my slab and a tentative date for installation. The ladies at Block Top (Stephanie, Bernice, Jen and Mariam)were friendly, informative and very patient with all my questions and concerns. The installer were friendly, and informative during installation and cleaned up the spa Alicia at Home Depot, great team. read more

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Preparing for a power outage, we located a battery backup at the HD on Fairfield, to save time we ordered online. We were instructed to go to a locker located on the outside of the store. We scanned the QR code and we were on our way So easy and way cool, no line and no having to ask where the product was located. read more

You lost a customer for life. After what Carlos in the blue shirt treated us. We depend on Home Depot for advice. We have decided to let Facebook friends and social media and see how long Carlos has a job. I have one thing to say Carlos payback in a Mf. Thank you T for giving us some good advice. We made friends with a few people there at Home Depot. I am calling corporate in the morning!!! read more

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Service is horrible, if you place an item on will call for pick up even though they have it in stock they will take more than 3 weeks to get. And if you come to pick it up and it's not pulled they tell you that you can go ahead and pull it yourself. What is the point on this service if it sucks and you have to do it yourself either way?! Never again... read more

First the sell me a broken American standard toilet huge Crack in the water tank have to load up packaged toilet back to store and replace it. Then I thought maybe give them another chance. So I go buy a Ge dishwasher have it delivered and installed so the guy who installs didn't bother to see if it would run through a cycle properly I've tried running and then it just shuts off indicator light says H2o. So I call home depot need to send somebody out to fix it or replace it. At this point I have to wait until Wed So they come and pickup broken appliance then they tell me replacement dishwasher is on backorder, now i start to get angry i can feel the hot lava from my veins boil and i"m about to lose my mind knowing i will not have a dishwasher for Thanksgiving they offered another repair guy to come out! No thats not what i paid for..i paid for a functioning brand new dishwasher! After yelling and shouting at them they reluctantly gave me the refund but now have to go back in to Home Depot to get my money back. Of course they dont tell you anything they just assume you know this! Well no i don't! They just don't take care of you at all from appliances to the customer service it's all basically the toilet! Save your aggravation,hostility,anger and stress of dealing with Home Depot and go to Lowe's or Best buy. read more

Ordered a month ago of an appliance that i would be needing this Holiday and i was promised that it will be delivered to me 2nd week of December.. I paid in full and in cash and i was given an order # and a confirmation # as well... A week ago i made a follow up of my order and they couldnt verify nor find my transaction document nor my order #. I talked to different people and they all said they couldnt locate my order # like it wasnt existing at all, and finally one person said it was not processed.. I waited for a month believing a big company like THD will honor their words and our contract and receipt i paid in full.. I was disappointed and given another promise it would be delivered after Christmas.. What's the use when I need it this holiday to cook and bake? The workers seem not even apologetic when they already ruined my holiday.. their excuse was they had a backlog of orders... Backlog??? i paid for that over a month ago and i was given an ETA, so how does it become a part of backlog??? You dont make promises or give an ETA for unsure merch... Just because of my disappointment i cancelled the whole thing.. and will never trust this store anymore who has a 3rd party and not have their own stocks.. I went to Lowe's and same day i Inquired they gave me an available stove/oven that I need! Now, i can be at peace having a new appliance i will need this holiday season read more

The selection is good. It's very hard to find an employee if you have a question. You have to go up and down lots of isles to finally find one. After you do find one they are always knowledgeable and helpful but it kind of spoils the whole experience when you have to work so hard just to find a helper. Right now I'm trying out their contractors list so hopefully that will go well. read more

Went to go do a little pre Christmas shopping, the store had a good selection of tools and other home supplies just like home depo is known for. The Christmas tree and light selection was kind lacking for it still being a month away. read more

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