Aa of late, the customer service team at this Northwest Reno Home Depot are exceptional. Always professional, polite and most helpful. I have ordered items to be shipped to the store over the last few years and always get the information I need when I contact a staff member. If anything is wrong with the order the fix it immediately. i have worked with several Home Depots over the years and none compare to the level of service I received from this Northwest Reno location. All of service staff lately are worthy of 5 stars. The store has a great selection of stock, the facility is mostly clean & the parking is plentiful. Prices are moderate but still a good value with dependable quality. read more

Spent 30 minutes trying to get through to Home Depot Credit Services. NEVER reached a live person just got caught up in the AI virtual loop. No wasted phone time on their part but a lot of wasted time on mine. Even though they are closer than Lowe's, never again Home Depot. You can kiss this 40 year customer goodbye. P.S. Newly opened cc being cancelled as well. Good show. read more

Holy crap I ran out to get my wallet out of my car to pay for a $320 order. Came back in and the Chungus lady at the register told me I could get back in line. As new people kept walking up and she was just ringing them in and I was standing there next to her. Treat your customers like second rate citizens. read more

The lumber seleciton is good here, it stays well stocked and is kept organized. I came in to get some material to build a fence and it was all in stock and very good quality. When I have needed other lumber I have been able to find it here easily. One thing about this store that is not great is the electrical section. It is spread out across seemingly random aisles. One of the aisles is now cleaning supplies even though it is labeled as as electrical parts. The conduit is in a back aisle almost as far away from the entrance as it could be. Connectors and boxes are spread around haphazardly. Some fittings are out of stock and the selection is not great either. For electrical parts go to another store, this one is not great. read more

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Plenty of offers for help, and some actually worked. Otherwise, it is more accurate to use the app to find unusual items. Rubber cement? App had it nailed exactly. Over the head screw extractor? App had it nailed again. The staff did point me to the metric and SAE value version, located on a different aisle entirely. Amazing selection! Reasonable prices. read more

The Home Depot - Tools - Nurseries & Gardening Near Me - Reno, Nevada

Already wrote a review rea my microwave. Easy to buy, I still think too long to install, especially since the installers were so quick. Reasonable cost for the unit & installation. read more

Came in for a filter for our hvac system and wow! The employees were kind at directing me to what aisle I could find it at, the store was laid out nicely and the self check out line moved swiftly and I was out in 10 minutes. The air filter I got is a tad pricey but it's high quality. I value the location of this Home Depot as it's conveniently located off the freeway. read more

Hey, where did my pictures go? Quality/Quantity - One of the small HD in this city. Looking for some inexpensive light bulbs... Only expensive ones here. Walmart here I come. Atmosphere - Not easy to find, you have to drive around a curved driveway. Good thing you put up a sign with an arrow to help us first time customers find you. Again, one of the smaller HD in Reno. Plenty of parking. Service - Self service. Price - N/A. Owner Comment - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500. read more

This is the best Home Depot to buy plants at! But, only buy the plants if Zach is working in the Nursery that day. If Zach is not working that day, the plants will be under or overwatered. I'm very serious about this - the plants are truly great that day if Zach is working. read more

For review purposes, I think it is fair to compare Home Depot locations to each other. And this location has always been reliable for us. We moved to Reno 10 years ago from Southern California. It was always a stressful experience when I went to the Home Depot near our old house. Before, I could rarely find someone to assist me and if I did they typically made me feel they were put out and/or didn't have an answer. The first time I stepped into this Reno location, it was a completely different experience! I had SEVERAL people asking me if I needed help - I didn't need to seek out anyone! And if they didn't know the answer to my question, they would go out of their way to find an answer. Over the years, my visits here have always been positive. The people are friendly and helpful. And the store is kept neat and pretty well stocked. My only minor complaint is that I wish they had a tap option to pay at the self-checkout stations. I imagine that change will come with time. After coming here a couple times just this week, I realize I need to give them a shout out! In particular, to Logan in the paint department! He patiently helped me both times and knew exactly what I needed for two separate DIY jobs. After following his directions, our mailbox looks brand new! read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

Don't waste your time if you want your home improvement products on time. Their logistics and shipping are uncoordinated with no communication. I had to track down trucking and shippers. Delivery times quoted by Home Depot were not honest and timely. Was told I would be called by the shippers but never happened. Spent a lot of down time sitting at home for a delivery that never happened. Also broken items. read more

Totally insane! We used the Home Depot carpet service. They asked us to pay via their online payment system, so I did. I never got a confirmation email that we paid. I never got a receipt. I never got a call to schedule the installation. After two weeks, I started calling them and they said they'd farmed the job about to some other company who would call us to schedule an installation. (That company, Reno Floors, was great by the way, once we actually connected with them.) When I called Home Depot to get a simple receipt, I was told at various times I'd have to come into the store, I'd have to call the installers to get a receipt, I'd have to pay more, that they couldn't provide one, and that they'd email one when they got around to it. Also, the link to the online payment system expires, so you can't even go back and see the order on line once you pay. They also don't put the order in your online account. Just that you paid. So if I ever wanted to call them on the warranty, I'd have zero documentation. I can't even show I bought carpet from them. Still waiting on a receipt. Don't use them. read more

Stopped in at Home Depot today because I just couldn't stand the lack of color on my garden patio and front porch. The weather is probably changing again, but that doesn't matter because I want my home to look colorful and inviting. Wide selection of all kinds of geraniums, dahlias, and hanging baskets of pansies. Like everything else in the world prices are way up this year and I'm hoping the weather doesn't destroy my floral investment in the next few days. A Customer Service note, as I was loading my plants into the back of my RAV, the gentleman who was the cart collector came by and offered to help load the 25 Pound bag of potting soil into my car for me. Kindness does matter, and he was my hero for the day. read more

Very positive experience at the paint department. The representative went out of his way to make it a good experience. My paint was mixed and ready in minutes, given the pourable spout as well as the wooden stirrer and can opener. My paint was tested on the top and dried to show the exact color was correct. He also let me know that Home Depot will also save the colors that you purchase in their system under your name. Nice! Busy time and I had the painters already in my home so appreciated the speedy and efficient service! Not to mention I love Behr paint, can always find the color and finish I want. read more

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I already never shop at Home Depot, but if the coffin needed a nail this was it. A piece on our toilet broke so it is not flushing properly. My husband insisted he should just get one from Home Depot since Lowe's is much farther away from us, and when he looked online he saw the delivery was free. He went ahead and ordered a part that cost about $8 to be delivered today. Well, this morning we got notification it was delivered. It was not. Looking at the "proof of delivery" photo it was clear they had taken it to an apartment complex up the road from our condo complex. Totally different address, not even close save for the street name. To top it off, the photo makes it clear that they didn't even try to deliver it to the unit number as they should, they just dumped it off at the office door. Customer service chat was ridiculous, insisted it was delivered when it very clearly was not, tried to demand a picture of my front door for some reason(??), and the replies were painfully slow. I was finally refunded thankfully and I'll take my business back to Lowe's or another hardware store. read more

The store was clean and orderly. The staff was friendly and professional. They helped us find what we came into buy. I was kind of window shopping in the appliance department. They kept checking if I needed any help or had any questions. read more

I recently posted a review for Home Depot and included a sentence about it being sad the store no longer responds to customers concerns. They posted a response and wished I would fill out their form, which I did. Guess what? Nothing. I'm guessing they responded here to show you they care. It was for show folks. They've taken a great store and running customers out the door.Can you believe their response? They didn't even bother reading my post. I already stated I filed out their form..... yet they ask again. AI canned response. read more

This store is mostly organized, signed, clean and easy to shop. The quantity and quality is there. Admittedly I did not need help with a recent project as I know everything I need to know about this one. That being said, it is a good thing. We spent around 1.5 hours looking at different choices and pricing in a design area of the store. Not one person offered assistance. The next day I returned to make the purchase. After loading 18 of 20 boxes of flooring someone finally asked if I needed help. I said I could get the last 2 boxes. At check out with an entire flat cart of heavy products that came to over $1,000, there was no offer of loading assistance. I remember a different shopping experience in the past. This feels like the Walmart of home improvement now. read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

Yesterday, I went to Home Depot off 80/MacCarran about 4 times for supplies for the house renovation project we've been working on in NW Reno. Our previous tenant Dani and her kids totally trashed the house before they left, and let their dog urinate over every single baseboard and every piece of carpet in the house. We had mold problems in a couple of the rooms, toys and food inside the air vents in the floor (WTF), and we ended up having to replace every single baseboard in the entire place, had to completely rip out the carpets and replace it with hardwood laminate flooring, and even had to replace some of the door frames. I just can't believe that a relatively young mom with a seemingly good job (I suppose working at the credit union on Robb Dr seems like a good job) could let her kids live like that. It was hard to breathe in there, with all the urine stench. Anyway, we are nearing the completion of the project, and I needed a couple odds and ends. I was trying to fix a light fixture in one of the bathrooms, and approached Jon in the paint section to ask a question. He was busy, but left the paint area to help me find the things I was looking for, and even gave me some cost saving tips. Jon was sooo helpful in getting us the info and equipment we needed for our house renovation project in NW Reno! I'm so glad I walked up to him. THANK YOU JON!!! read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

This is the worst Home Depot store in town. Basic items are always out of stock. The shelves are obviously empty, but neither their inventory system nor their employees care to restock the items. This is not an isolated or single incident. This has been the case for many years. Very poor management! read more

We are doing a remodel of our condo and Home Depot has been a hit and miss experience for us. We ordered all new appliances with them and received the stove and microwave but ended up canceling the other 2 appliances due to so many delays. We are really happy with the flooring we ordered but were surprised they wouldn't honor the military discount we usually get. That military discount is a big reason that we've shopped here and we appreciate it. read more

The Home Depot - New vinyl flooring-love it! - Nurseries & Gardening Near Me - Reno, Nevada

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No interest in helping really, everything is half done. We ordered same day delivery for a couple LED bulbs. They dropped off the wrong order at our house- patio umbrella. Packing slip showed the correct delivery address which wasn't my home. My wife called to let them know. They could care less. Did not offer to come pick up the item snd get us the correct one. I drive over the next morning to do the exchange. Amazing. read more

I feel like it is so easy to report the negative about places. Too many people want to share a bad experience so the good ones seem to fall away. I went to Home Depot on Virginia street today and had the most amazing experience. I was checked out by the kindest and most amazing person named Dylan. He was more than diligent and attentive. I lost my keys and he offered to watch my cart while I tried to find them. The manager James double checked if I had found them! The customer service here is absolutely top notch! They should help with other stores customer service. I am grateful for all the time and consideration they provide! read more

This location provides a steady stream of small and sundry items I need to fix up my house, and to build fun things with and for my children. Staff is solid and reasonable, with an uncanny knack for knowing where things are hidden. By the time I'm done fixing everything at my new location, I suspect my house will be approximately 11% from this Home Depot. read more

We normally visit the HD nearest to our home, but as we have a new house under construction, my husband, a former contractor, literally visits a Home Depot almost daily. Everything we need, from building supplies to cleaning products, to home decor is nearby, priced well, and easy to find. Today, the folks at HD Summit Ridge went above and beyond, and made a special memory possible for me kids. We love the kid's clinics, and today, in spite of registering online weeks ago at my regular store, we found an empty isle and were told the kid's clinic ran out of supplies. Call it the full moon, but my kids were crushed. I called another store and received a huffy "we ran out". Then I called Summit Ridge. These folks not only accommodated my kids, but were friendly, kind and Santa himself lent a hand in the build (one mom + 2 kids + 2 hammers + lots of nails!) and did it all with a smile! Made our day and made my kids certain that a little Christmas magic was at work! As far as big box home stores go, there,may be similar offerings, similar prices, so why not go where the employees are the absolute x factor that makes the routine run to the hardware store a wonderful experience? These folks nailed it, and I'm grateful for the kindness. Thank you Nick, Cathy and Santa! read more

The Home Depot - Ms. Cathy, Santa & Mr. Nick made the Christmas magic happen! - Nurseries & Gardening Near Me - Reno, Nevada

I ordered an item on line, my order was received by HD, my name was placed on the order. I received a text saying my order was ready. I went to HD followed the instructions, letting HD know I was at curbside pickup. A young man named Omar came out ( very polite and professional ) and informed me that my order was missing. That it had been given to another customer by one of HD professionally trained associates. Even though it had my name on it, the HD professionally trained associate gave it away. HD informed me they had a unit at another location. No offer to have it shipped to your store, or have someone go pick it up, no reasonable offer for the inconvenience. "Here you go go get it." It is apparent that HD's service desk lacks the ability to service responsibly. This reflects directly onto the HD Management. read more

Not sure why this HD has only 2.5 average because the people working here are always insanely helpful and happy to help. I have used HD for many things from painting, fans, lights, gardening, creating my own water cooling tower, and even renting a flatbed truck. They have always gone above and beyond here. Even the younger high school kids who truly seem to enjoy their jobs at HD. Every time I have a project and need that extra bit of help realizing it, the staff here are excited to talk through the project and give input on which supplies I will need. read more

Andre in the wood section is so helpful! He helped me find the exact product I needed and was so friendly. 10/10.

Paid over 13,000 for new windows. The contractor they hired did a horrible job. Window leaked, broke my soap dish in my bathtub from standing on it, got caulking all over my new paint job, broke my kitchen tile, left me with unpainted uneven trim, they broke a window so I had to wait 3 months for a new one. read more

The Home Depot - Nurseries & Gardening Near Me - Reno, Nevada

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Jack and Paul saved the day. Our project was going the wrong direction.  Jack suggested we should go a completely different direction with our project, Paul agree.  They took the time to show us exactly how to do that. It worked out perfectly. It may have taken a little longer but it was well worth it. The snow is no longer a problem. Thanks Jack and Paul Home Depot. If you see Jack or Paul at the store please let them know about this post. read more

The Home Depot - Got the Finnegan home. Thanks Jack & Paul. - Nurseries & Gardening Near Me - Reno, Nevada

When it's your second home, you know your way around the store without help. It's the closet home and garden store for us so we almost use it exclusively. Lord knows how many gallons of paints I have bought here. So many flowers and other plants. And all the miscellaneous home repair items over the last 15 years. Including a shed and last year, new windows. Sheela is probably the only one who gets really excited to make a depot run. She has the employees trained- she sits, looks cute, and shakes their hand. They give her a treat. Great store for a huge chsin read more

The Home Depot - Flowers are in - Nurseries & Gardening Near Me - Reno, Nevada

I ordered custom blinds and we(them/me) had reversed the measurements on the width and height, since it was a special order, refunds are not allowed. The returns cashier, blinds/curtains specialist, and manager(needed to approve the return) we're all amazing. This Home Depot goes above and beyond to take care of their customers. I never hesitate to buy from this store because if I need to take something back, these guys have a lot of empathy and treats each transaction case by case and makes judgements that go beyond store policy. Thank you store 3311! Your team rocks!!! read more

I love this place! I come here all the time in the spring time. Why? Because I keep buying plants because something happens to them. Or I just have a black thumb. I usually pick a few herbs during a sale and pick a few veggie plants for the garden box. The peony from last year grew back this year. I wanted another one, but didn't see it today. I picked up a hydrangea plant instead. Will see if it comes back next year. This location has a better selection of garden stuff than the south location. I also like coming here for my DIY projects when one comes to mind. There is a lot you can do with pvc pipes and magnet stuff. If you plan to buy a large quantity of something heavy like bricks, you can call ahead and they will pick it and load it on a cart for you, so you will only have to load the car. Staff is always friendly to me and my furbaby. They have treats too! read more

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This is my local hardware store. I like that it is up on a hill with a semi secret entrance. It took me a couple tries of figuring that I had to practically run into the wall before turning left. Otherwise I kept going into the apartment complex, lol. In any case, the staff has always been really helpful and courteous in my times of need. Even when I am just wandering around, there is always a worker who will kindly ask if I need help finding anything. read more

We just had the most amazing experience at this Home Depot. In the garden department we were in search of Sunflower Plants. Why? Our Weenie dog is deaf and her most favorite thing is chasing butterflies. What attracts them more than Sunflowers which I plant every year. Today, while at the Reno Summit Ridge Store we found some gorgeous Sunflowers with no price. We asked an attendant to find the price. He contacted Joseph the MOD and after telling him our story he made us the most amazing deal. I was overly touched at his kindness. I tried to post on their website but it is almost impossible. I hope this review finds it's way to the store so Joseph can get the kudos he so deserves! read more

Oh Home Depot, what would I do without you!! Thank you to your helpful team and wide range of knowledge, products and tools. You improve my life on the daily! I'll be seeing you again in a few minutes :) read more

Rented the flat bed truck for an hour and was upcharged for fuel on return even though I put fuel in the truck. They claimed it was at a higher level when it was rented but that was based on supervisor checking the vehicle and saying it was at 7/8 tank at first. When I returned it they claimed it was 13/16's, even though I drove less than 16 miles and actually put in 1.5 gallons. They method of verification lacked accuracy and logic. They also claimed there was no way to reverse the charge after the rental was finished, although they could have stated this before completing the transaction as I returned the vehicle 15 minutes early. Dishonest, unhelpful, disappointing experience. read more

Ok so earlier I reviewed Lowe's and I regally hope they take reviews into consideration even though that are a very large business. I went to Home Depot tonight to buy the same exact stuff I wanted at Lowe's and every person I encountered was so friendly and helpful. It changed my bad experience at Lowe's into a great one ending my day with success. I was able to get everything I needed for my soon to be raised garden bed and had lots of advise and friendliness while shopping. Thank you for the great service and help with my project Home Depot! read more

The Home Depot - Everything I needed and found help everywhere. - Nurseries & Gardening Near Me - Reno, Nevada

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Not all Home Depots are created equal. Nonetheless, there's something to learn after EACH visit. After purchasing some standard lumber that ended up warping from other HDs, I came here on the recommendation of friends. Since then, I've gone out of my way to visit this store for their lumber selection, which is just generally dryer and more reliable than others for some reason. Most recently I ended up here due to some errands in the area. In search of a few straight 2x4's, I asked one of the guys in the lumber department which were the best. He pointed me toward the kiln-dried stock they keep right up front, insisting these would be the straightest, and advising that if the board was already warped, it would most likely stay that way. (If you're looking for these in any HD store, look for the KD (kiln-dried) on the price tag) It makes sense because the kiln drying process basically bakes the wood to dehydrate it, which helps to ensure the lumber doesn't drastically warp during transport and storage. I also needed a 1x12x8', and found that here too. Straight, perfectly planed, with a beautiful grain to boot. Sadly many of these "common boards" were marked with some sort of grease chalk that could not be removed. The store couldn't offer any advice on removal either. I also needed stain to complete this project, and after finding a few colors I liked, I asked for some advice. The woman in the department said that her customers loved the "Polyshades" by Minnwax, but she didn't have any samples to show me. Instead, she pointed me toward the manufacturers color chart, which definitely told me which colors were lighter than others, but it didn't really show what this would look like on wood. Intuition told me not to buy that product, and fortunately, that was the right call. At another HD store I was shown some samples applied to wood, and it would've been a train wreck! So the moral of the story is that NW Reno's HD store has good lumber choices (not that the others don't, I've just had better luck here) and the advice you get is only as good as the person giving it. DO YOUR OWN HOMEWORK! read more

Excellent Home Depot experience! All of the employees working were super helpful and even ended up helping me after I insisted that I did not need said help. This resulted in me obtaining the perfect paint color with the perfect finish! I also spent a lot of time in the nursery and picked out several different plants and the person working out there was able to help me navigate the particulars of planting things up in Lake Tahoe with the elevation considered. Walked away with everything I came in for! Score! read more

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