Picked up two large tool boxes this morning. Was expecting them to be in boxes but to my pleasant surprise, they were put together already. Unfortunately, I wasn't prepared for this and JD was HUGE help getting them properly loaded up and finding me the materials I needed to not ruin my vehicle, as I was expecting to load cardboard and not metal. Very thankful for the help. read more

Very helpful staff ! So polite as well. I would definitely recommend going to this location!

Always a great place to go when in need of some home items to fix up your place. Definitely talk to their experts about any home improvements needed, their great with giving advice and recommendations. Ran in here for some new outlets, great prices. Love the set up, easy to navigate when in a hurry. read more

The usual big box store, usually without enough employees, especially ones who know their stuff. Hard to locate items or getting an answers in store. Also their website is very slow, very balky, znd pretty much useless. Typical and more aggravation than is worth it. Rarely a pleasant shopping experience. read more

Jeff in electrical was great. He took his time with us helping us pick out lights. Wish that they had a lot more like him.

Writing a mixed review for the following reasons... first, I can't disagree with other reviewers about the vast amount of merchandise available at Home Depot. Huge... and most of the hourly employees are helpful. Truly are. But... it is a chain store, and $$ spent here diverts money from the local economy and the legendary local stores that continue to thrive despite the presence of big box stores like Home Depot & Lowe's. Not going to delve into the politics of Home Depot. YMMV. I only venture into Home Depot when Debbie's Supply, Morse Lumber or Black's Hardware doesn't have what I need. read more

Difficult return process if you use cash to pay. I tried to return a $15 wall register today. They could not find it on my card...maybe I paid cash. Highly irregular but possible. I said I was OK with store credit. They needed to see my license so I pulled up a pic on my phone. Nope, they wanted an actual physical license.. apparently didn't trust my photo altho they only need the license number which was clearly viewable (and i used it here previously) and the manager blamed it "new updates on technology and "thievery". What kind of BS is that? Not fun to be treated like a thief!! What about customer service?? Not happening at this store. Was also here to take the next step after getting a $1300 quote for a new carpet. Decided against working with them. Support local mom and pops where you know them and they know you. They are less likely to treat you like a criminal! read more

The Home Depot - Nurseries & Gardening Near Me - Rochester, New York

This is your typical Home Depot with outstanding customer service. I came here to get a key copied. I was greeted right away and asked if I needed any help, I told the gentleman I needed a key copied and he told me the aisle I needed to go to and then called an employee as I was on my way there to have him cut me a key. The key selection was great, affordable cost and super quick service. read more

The Home Depot - Nurseries & Gardening Near Me - Rochester, New York

Stopped in over the weekend to pick up some flowers and new planters. Located on Jefferson it's easy in and out, store was busy at 9:00 am but to be expected with the Memorial Day weekend. The layout is easy enough to navigate, they have greeters (which I appreciate) in case you need directions. Found what I was looking for, and some extra items I needed that were priced right so felt like I scored. Lines at checkout were a little bit long, but marked well due to the pandemic, so ok in my book. I only use the garden center, however my handyman uses this store for household repair items and never has a problem finding what he needs. Will be back when I need more garden supplies, definitely recommend this home goods / repair store. read more

I tried curbside pick up for my first time and my order wasn't ready so I called. The girl said "sorry curbside takes 2 hours but you can come in and we'll release the items to you." So after I collected my items I walked up to a counter where FOUR staff were standing around doing absolutely nothing. She could've easily sent one of them to collect my TWO items. WHAT A JOKE. And when I showed the she/her my order number her coworker (hopefully not a manager because that'd be a bigger joke) YELLED at her and said "I told you not to close that screen!" This place is a lazy circus. read more

Henrietta is the best!!! Always willing to help with any of our concerns. Great customer service!

"If you can build it we can help." Kids it's a home improvement store. They have just about everything for kitchen and bath fix ups, lamps, when it's that time of the year Grills, Christmas Trees and stuff and plants, flowers and herbs galore. Staff is pleasant and helpful enough. My only issue is actually knowing where the entrance/exit door is.. it's minor. They do have great sales and all kinds of fun stuff for your projects. I got my power tools and drill bits here, flowers and plants as well. They have their own lot. I'll be back read more

This location is really close to where I live, so I usually go here for quick household errand needs. The parking lot is huge, as usually is the case for most Home Depots. I needed the snake for clogged drains, and it's $2.5 in aisle 10, works great. Service is quick. They have self-checkout stations. The staff was very helpful. read more

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The recent activity on this page on the part of Home Depot shows how desperate they are to improve the image of this store. Home Depot preys on the dilettante, the DIYer who watches too much HGTV. "Oh, don't hire a professional, come to one of our classes, taught by one of our trained demagogues! We'll up sell you on a bunch of tough looking Chinese tools and flimsy building materials! You'll come back to buy more once you screw up your kitchen and your wife is tired of living in a tarp covered house!" God forbid if you are a trades person or a professional. I've had sales associates at this store runaway and hide, or downright give me bad information when I asked a question. I am under the impression most of the sales team here do not have any real field experience. The college kid in the plumbing department told me the coupling I was looking for didn't exist. (I found it in my own) The guy in hand tools said that Husky Tools were made by Snap On. (Ha! Yeah right!) and about that Ryobi garbage they hawk on the end cap, they'll bust your ass about getting a new battery under warranty. (I think you used this battery more than once. Sir, all of our Ryobi tools are disposable!) Show up 10 minutes before close and you'll encounter someone who would rather tell you to leave the store than help you find what you are obviously looking for. So why am I the "Duke" of this wretched excuse of a store? Easy, when the good independent hardware stores are closed and I need something in a pinch, Home Desperate is my last resort. More suffering, less doing, that's the power of the Home Depot. read more

The Home Depot - Nurseries & Gardening Near Me - Rochester, New York

I came in the Henrietta Home Depot to buy some electrical boxes, I needed 7, but there were only 4 on the shelf. So I asked for some assistance, a young lady came to help, she scanned the item and told me that there were over 50 in stock. But they were in the back, so I would need to come back next week!!! Seriously!!! "COME BACK NEXT WEEK!!! WOW. Talk about horrible customer service. That is the definition of the customer doesn't matter! read more

I think thos is my 2nd home I'm here all the time. The staff is friendly and always helpful. The prices are good along with services they offer read more

This is a nice big store. I always felt like there are many workers but it is always hard to catch one's attention. In any case, I came looking for bathroom mirrors and had gone to a bunch of other places like Lowe's, Walmart, and Target without luck. However, they had the most selection here, many of them beautiful, and very well priced. There was also a bin with $29 large mirrors that worked perfectly. read more

A huge home depot and if you are a jack of all trades at home, this will be your oasis! From paint to plumbing, lumber to kitchen appliances; you name it, they've got it. My only quibble is that the place is well under-staffed. If you cannot locate an item or if you are any less of a handyman who has a lot of experience, you have to wait and look for quite a long time to find someone to help you out. Having said that, the staff are on top of their game. I had a question regarding the plumbing and different connections and faucets and the gentleman who worked there was beyond helpful. It just took me forever to find him!! :) read more

I came in for a light switch and random things. It has a ton of tools, things to fix up your home, and also some electronics. I saw light fixtures, cabinets, lamps, and even cleaning products. You can come in to buy a toilet, a bathtub, and gardening equipment. This place is huge. I think you can get lost in here. Just kidding. The people here are pretty friendly and helpful. read more

There really isn't anything special or terrible about this Home Depot. I can get in, get what I need and get out, which is just the shopping experience I'm looking for. They have the perfect balance of sales associates who do not hover, but are still around if they are needed. This balance is a hard one to achieve, especially for a major retail store. read more

This is a cautionary tale about Home Depot's Carpet and Installation business. I experienced the usual frustrations shopping in a large brick-and-mortal store. I want to warn about Home Depot's pricing of carpet installation. I have a small 2- bedroom 850 square ft condo. The carpet and padding purchase was a reasonable price (~$1300) and it was eligible for "free" installation. However, there was an additional charge of $99.00 for each and every piece of furniture they touched! Obviously, I had the place furnished through out, I count more than 40 items that needed to be moved in order to do the installation, which would add a cost of at least $4000 to Home Depot's (no longer a) "bargain" price. I could not afford this material and installation cost quoted by Home Depot. I was about to give up on the project, thinking this probably is the common cost for carpet replacement. I decided, however, to drive a mile up the road to Lowes Henrietta Home Improvement Store to investigate their policy on carpet installation. There was good news. After waiting the expected time to find an "Associate" who could help me, I was pleasantly surprised to discover their quote for the project. Again, the carpet and pad, along with free installation came to the same $1300 that Home Depot charge. However, there was no extra charge for moving furniture! (One understandable exception was $33.00 to handle an extremely heavy, unwieldy, office workstation.) The project was a real bargain and went forward without a hitch. Moral: When shopping for carpeting for furnished space, check out Lowes Home Improvement! Richard read more

Keith in the paint department and Kate in the plant department helped me out today. I couldn't be more pleased with the customer service I received! I had very little time to accomplish the things on my to do list today. I left Home Depot with everything I needed in a timely manner and received friendly, happy to help, warm customer service!! I couldn't be happier thank you Keith and Kate!!! read more

Recently had a terrible experience here. Was looking for lighting and waited 45 minutes, while being ignored by multiple employees. When I politely approached one he was extremely rude and disrespectful! I left and went to Lowe's, where I thankfully received prompt, courteous service. read more

I went in to order a quartz countertop at the Home Depot in Henrietta and there was only one person employee around who working with another couple. We understand waiting our turn but he didn't even acknowledge us. After almost 30 minutes of waiting around to get help with our order we left and they lost our sale. read more

Grrrawwrrr...I tried to give you a chance Home Depot but noo you had to be smell heads. Like I have stated before I'm not very fond of you but was impressed by the person who helped me buy my oven. So this holiday I headed to get more appliances for a kitchen makeover and can't say this experience was as pleasurable. Unfortunately they had the best price.... The sales rep was all frizzle frazzled trying to up sell other appliances I even stated "wow this microwave looks like a toaster oven" he says "yea it does everything like a toaster oven" Then I wondered...I must of at some point in my life got drunk and tatted the word "moron" somewhere visible. It's the only explination I have for that statement. Anyhoo.... Delivery was set for today and Home Beepo says between 2-6. So I head out early for errands then see I have a message saying that they came at 12. Fantastic. I get home and there's a number to call. I call and the guy says there was a note on the door saying leave deliveries with neighbors. Im like um no it says leave deliveries at side door..who the flip flop sampson would leave deliveries with their neighbors? Not I said the chicken but maybe that's because I despise mine lol. Even so I tell him that certainly doesn't include a refrigerator and microwave. I get put on hold for 10 min then get told they'll be back in the hour. Sigh....ill be waiting... yarr this yee be my last voyage with HD read more

This store has very poor customer service. I had an awful experience in the nursery department with a very unfriendly associate who had such a nasty attitude she should not be working in a customer service position. I needed help loading my car and was told by her to do it myself. I told her they helped me in the past and ask her to call for help and the person on the phone said to do it myself. I left and went to Lowe's where I was treated with respect and friendly assistance. This is not the first time I've been treated poorly by associates at the Home Depot. There seems to be a lot of people who 'work' there and it's always very difficult to find help and when I do it comes with resentful attitude. I will be shopping at Lowe's moving forward. read more

Great customer service! Went in to buy a secure lock for my apartment door, and Kevin, an associate, not only helped my pick out the best lock for my needs, but he also walked me through the installation steps. Thank you, Kevin! It was a great shopping experience read more

I love home depot,an I buy a lot of things from this store but the employee attitude was a bit much.I was talked to like a peace of crap when I walked in the store,prier to I was on the phone with someone an had to find out what I was looking for an one of the employees started telling me in a attitude form,how can someone assume thats how you are gonna speak to someone in that manner.I refuse to be talked to like that an thats how it will be I will go somewhere else,don't need to have someone talk to me like that very unperfessional. read more

Had to pick up a sink at the Henrietta location the evening of March 16 that could not be delivered to our home or sent to the Victor location. The sink was at customer service as were 4 reps, all standing around conversing and looking at their phones with no other customers. When the transaction was rung up, it was $20 more than the online price and when we asked why, we we treated to eye rolling and hostile glares. One of the reps even tried to prove to us that the online price was the higher price, to which we showed him our online Home Depot search which clearly indicated the lower cost. After that, the employees ignored us and looked at there cell phones until we agreed to pay the higher price. At the end of the transaction, which was made by a (I assume) trainee, the cart with the sink was pushed in our direction with no offer to assist or even a "thank you." Needless to say, we will never be shopping here again read more

The few times I've been in the Jefferson Rd store aisle after aisle are crammed with shopping carts full of merchandise sometimes blocking the aisle. Looks like returns that should be taken care of by a night crew. Look for review on Gates store. read more

Worst experience ever with 0 customer service- left the store without getting what I needed. No one I hunted down and asked knew where to find it or would help me look. read more

WRONG PAINT COLOR FIXED- I don't often write reviews unless I have either an exceptionally bad or good experience. I had a great experience at this Home Depot location. First day, I came in with a long list of paint colors to match; about 20 gallons. I worked with Keith who was very helpful and friendly. I noticed one of the colors was off. I wasn't 100% sure because i know colors can look different on different surfaces or lighting. After painting a swatch at home, it was definitely the wrong color! I went back and explained. Turns out, it was an honest mistake when selecting the color match in the computer. I asked for 4 gallons of Tranquility by Benjamin Moore, but was mistakenly given Tranquility by Sherwin Williams. That's over $120 worth of paint. I worked with Juan, the department head of paint, and he made it right without hassle. Custom/color matches are NOT REFUNDABLE. However, the situation was taken into consideration and they handled it with great customer service. read more