This is a handy hometown hardware store. They have most of the stuff you need for your projects,…read moreand are friendly and helpful. Very glad to have 'em nearby!

I just spent over $200 on a brand new LP Gas heater. After…read morespending 30 minutes trying to get it started, I brought the unit back (4 hours after purchasing it). They were unable to get the heater stared either. I was then told I was on my own and they would not call the manufacturer, or ship the unit out for me, or refund my money. I'm appalled at the horrible customer service. They have lost a customer FOREVER!

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

Very helpful, friendly people. I went there for some complicated key duplication and they easily…read morehandled it. The store itself is charming and well-stocked. A go-to kind of hardware store.

We ordered a concealed door handle and lock from BuildCorp. Their own instructions proved the…read morehardware would not function as promised. When confronted, BuildCorp admitted they had misinformed us. By that point, our door was already cut and drilled to fit their faulty product. We asked for a refund and agreed to keep the hardware anyway -- denied. We offered to return the complete set and requested damages to cover the ruined door and contractor's time -- denied. Instead, we were met with lies, deception, and evasions from a representative named Bruce Gordon. This company engages in fraudulent practices, refuses to honor responsibility, and leaves customers to absorb the cost of their misconduct. BuildCorp should be reported and investigated.

Was not able to assemble handles due to a design fault. Asked for refund, but was denied cause it…read morewas too late. I wrote a negative review and they wrote me back saying they'll make it right despite the time frame. So I sent more pics and videos to support my case and they told me to contact the US manufacturer for instructions, which replied saying they're not familiar with that unassembled version of the item (as probably Buildcorp isn't nor they sell a lot of that specific product). So I contacted the EU manufacturer who sent me the same assembling instructions I knew already and confirmed my observation on the design fault. So I asked Buildcorp again for a refund, but they told me that it was too late (!) and they could only help with assembling. Not only assembling was very clear to me, but after a month of back and forth, they still had not understood what pieces of the item I was referring to and asked me to send even more pictures. Realizing they were just making a fool of me, I wrote them to just add the schematics I received to the product page - as other items have - so that other customers would not incur in the same surprise I have. They stopped responding and did not add any picture.

Don't bother expecting anybody by phone to resolve an issue. What you will get as an endless cycle…read moreof prompts on their AI phone system that will invariably lead you nowhere and then hang up on you.

So the continuing saga. The grill was to come Saturday ( the day before Easter.)or no later than (…read moreday after Easter)Monday. It not only didn't came either of those days , it came the following Tuesday 4/2. That's not the half of it , it was in a box . Yup! Unassembled! It was sent back once again. This time I was told there was one in the store, fully assembled and my name is on it. They would get it out to me asap. Possibly the same day. ASAP turned out to be Saturday 4/06. Now I get to spend a third day at home waiting for this grill to be delivered yet again. I can hardly wait to see what condition this is in next. The value of this purchase? Who knows.

Wow! This is a huge store. Much bigger inside than it looks, it's extremely neat, clean and very…read morebrightly lit. Not a place to shop with a migraine or hangover (neither of which I had). I walked in and was greeted in within seconds by a nice-appearing and very knowledgeable man, Tan, who proceeded to show me the dishwashers and range hoods I was looking for. Without even looking at the tags, he knew almost every model's decibel rating, features and color availability. That was very impressive, considering they had over 20 dishwashers on display. They carry low-end Amana, more well-known, better-rated brands such as Whirlpool, GE, Samsung, and Kitchenaid and higher-end Bosch. I had narrowed it down to one in particular, and Tan printed out my two favorites and attached his business card as I requested. I noticed that he's the assistant sales manager. That could explain (but not necessarily) why he was so familiar with all the different brands, different features and colors. Did I mention I was impressed? The only thing he had to look up on the computer was a particular model and color's delivery date. Next, I looked at range hoods, located in the very back (left) corner if the store. They have only about 8 choices. I easily narrowed it down to two, my favorite being an Italian brand, XO, followed very closely by USA-manufactured Broan. Both were close in price. Broan had halogen lights, which will get hot. XO had LED lights, and had a more sleek and slim design...but just a bit. The other Italian-made brand was also great, but expensive, and my contractor would have to remove some cabinets, so, not an option. They easily had over 30 refrigerators displayed, and at least as many stoves. They also sell wine refrigerators, garbage disposals, microwaves, and window air conditioners. To the left, just inside the door, there are some scratch and dent air conditioners and microwaves, all clearly marked. I asked Tan if there were any rebates on the two particular dishwashers I was interested in. He said unless I was a Fairport resident, no. I'm glad he was up on everything...no playing a frustrating game of "20 questions". I have no doubt he can go far in management. And I hope he does.

I'm a firm believer in service after the sale. Initial purchase experience was good…read more But, and there's always a but, not happy with their service contracts rebates & service after the sale. The convoluted paperwork for the rebates is time consuming and idiotic. Then you find out they are not rebates but vouchers that must be used in their store. Unfortunately, the amount is so small all you can buy is nickel and dime products like cleaning products. Of course they don't have the products in stock. So they have to order them. After waiting over two months they call and say they're here and "we need you to pick them up asap" because they need the space. So lo and behold when I get there they don't have everything. But, will contact me when the rest of the stuff shows up. It has now been 6-months and they haven't contacted me. I sent two emails to Jason and he responded with "I'll check." Needless to say he didn't.

This is my first review .. Only because the manager or employee could care less that i was…read moreaggravated.. Me and my pregnant girlfriend go in one Sunday morning to get some paint .. "Matt" the bald guy working the counter tells me the paint that she wants only has two prices 50-64 dollars a gallon?! Me not knowing anything about the prices of interior paint buys this "magic" paint for my love .. Thinking most hardware stores are there to help I was wrong ..Once my family and friends got wind of this they were appalled .. Let's just say as a salesman in the industry I got "got" .. Buyer beware go to Lowe's or anywhere else paint quarts should not be 39 dollars and a gallon shouldn't be close to 65$ unless this paint will change colors or turn your room into a magical castle it's not worth the money or aggravation .. NO RETURNS ON MIXES. Thank you.

From the owner: Your local Sherwin-Williams Paint Store in Webster, NY, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

All listed above! Most of all they are incredibly helpful putting planter ideas together. They…read morespend so much time with each customer. A beautiful home run business!

Customer service is horrible. They don't care Prices are…read moremarked incorrectly and unwilling to correct. I had bought quite a lot of plants there, however, due to their lack of care I will not spend any money there