The Home Depot is the world's largest home improvement retailer and is your go to store for all your home improvement needs. There are more than 2,300 stores across North America. This Home Depot is located in The Crossing at Smithfield. The Crossing at Smithfield is home to an exciting combination of nationally-known retailers. There is also plenty of parking. The store is spacious and the bays are fully stocked. The Home Depot website is really helpful in informing customers how many of the item are in stock, the Aisle number, and Bay number. I was able to find my items easily. I was looking for some moving materials and felt like a little kid in a candy shop with all the supplies. There were only self-checkout registers open, but there was a staff member available for assistance. She was very friendly. read more

The Home Depot - moving supplies - Nurseries & Gardening Near Me - Smithfield, Rhode Island

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I had to come here for a return/exchange from a different Home Depot location- Tarah in customer service was fantastic. Friendly, knowledgeable (she remembered speaking to me on the phone prior to me arriving) helped me without any issues in the transaction... the store itself was clean, organized and employees were walking around asking if anyone needed help.. I 100% choose / recommend this Home Depot location over the others around here ! read more

Got totally ignored by the people in the flooring department. Wanted to ask them a 2 second question to make sure I wasn't buying the wrong thing, would not look up from whatever they were doing on computer. Just hunched over further so they could not see me standing there. Said excuse me didn't help. read more

I was looking for some storage totes and decided to stop at this Home Depot to check out their prices, sizes, colors, etc. When I walked into the store, I could not easily tell where the totes were, so I asked one of the staff members and right away, he gave me the aisle number where I could find the totes. Their selection of the totes is really good, ranging from small to large, from clear to opaque. Nice customer service at this store. read more

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HD is a convenience: most of the time. Checking out in the morning is a joke. No registers open except 1 contractor and self checkouts. They have just about everything and are close by, so for me, it's just convenient. Check lumber sizes. I don't know if the standard has changed but dimensional lumber there is 1/4 inch smaller, dk a 1x12 usually 11 1/2 inches is 11 1/4. Doesn't sound like much but it's a lot when you're matching existing or planning a project read more

We bought new shower doors for our bathroom today. We asked for service from someone who was more knowledgeable about bathroom items. He helped from picking out the shower doors, track, and door handles up to paying for the items. A good experience with helpful associates, good prices and variety. read more

The Home Depot - Shower doors. They had clear, rain and droplet design. - Nurseries & Gardening Near Me - Smithfield, Rhode Island

We're currently in the middle of redoing several of our rooms and other projects around the house. We've come to Home Depot several times just in the few days alone not including past visits and we've always left with what we needed or new ideas on what to do next. The staff are very nice. If you ask a question and someone doesn't know what the answer, they'll find you an answer before you leave. This store is very clean and very well organized. Last weekend we bough new washers and dryers and a week before that we bought a new sink for the kitchen. read more

Waited 40 plus mins for a pick up at the store,,that was called in. Everyone says it's not there job to pull orders. Basically just fucking lazy,,,and they want more money for what siting on there ass. Not a good impression at this store what so ever read more

After spending thousands and thousands of dollars with Home Depot for years the Smithfield location finally put me over the edge with the disrespect from Craig the manager and Chris in tool rental super unprofessional guys who would rather have a customer leave mad than admit that they did not do their job prior to the tool rental going out what a shame read more

Being a home owner this place is like my second home. I'm always in here and always have a good experience. The lot is huge and easy to get a parking spot. Nine times out of ten there's someone at the door greeting people and someone always says hello and offers assistance before being asked. I get paint a lot and the young lady who is usually there is very friendly and my Paint is done quickly. It's fairly easy to find things in there and if not someone will Help you find it. Pricewise they seem to be comparable to other places such a lowes. I've lost my cell phone there before and they were so great helping me find it. The clerk retraced my steps with me and kept calling it for me. That's above and beyond the call of duty. It's always clean in there and clutter free which makes it easy to shop. Also they have self checkout which I love. Working in retail I deal with people all day so it's nice to just check out on my own and not have to talk to anyone. I haven't used it since my Dad is a builder but they also can connect you with contractors and whatnot if you need some work done. I like this location and will continue to shop there for my House needs. read more

The Home Depot - Getting it secured to the jeep - Nurseries & Gardening Near Me - Smithfield, Rhode Island

Necessary Evil This is my local box store for home improvement. I feel like I should be paying rent for the amount time I spend here. Now, it's a Home Depot so your getting your usual middle of road quality products. Tiles with a bunch of broken ones in the box, rebranded mowers, outdoor furniture missing parts to assemble. You know, typical Home Depot. What can I say, to be honest, I like Lowe's better. Sadly, I will probably be back there tomorrow. It's always something as a homeowner. Thanks read more

One of my favorite stores ever. I love projects and so does my friend so we are always at this store getting the things that we need. The people are incredibly helpful and they really stand behind their products. I have gotten so many ideas from workers at this store. They really seemed to know what they are talking about. I have had issues with some items at that were very quickly and kindly dealt with. I have bought all of my kitchen cabinets for 2 houses there and that was actually a fun experience although I thought it would be tedious. I think the bottom line is that the people who work there really care about their work and that shows in the way they treat their customers. read more

I've been shopping this store for all my home needs for the last 15 years. I have recently realized the lack of professional help. Went in on 5/2/23 abut 6:45 and the store was not busy at all. When I looked up an item online it stated that this store had 23 of them. As I walked around and found similar item but larger container I wanted to ask an employee. I noticed two young girls at 1 register chatting away. They looked up the item and told me to check the isle again. When I went back she asked me "Can I help you?" Mind you I just walked away maybe 3 minutes and there is hardly anyone in the store. Frustrated I proceeded to the self check out and found 3 employees chatting. So I asked one of them and they were going to get someone to help me. I proceeded back to the area which the item should be and waited. 20 minutes went by and nobody came. Will never shop here ever again. Too many young employees who do not care. read more

I am absolutely baffled at the customer support I received today. An employee literally talked back and swore to me in my face! As my fiance and I bring in our dolly full of mulch into the garden center to cash out, the "cart" attendant has carts blocking the entrance. I push the carts about 5 feet in front of me and he says (as he's standing by) "Sir. The carts are actually supposed to be there" I say "Well, I was moving them so we can cash out. You can't block the entrance." He says nothing, walks away for a second and then returns. Immediately as we cash out and walk pass him standing by the garden exit he says "Yup. The carts are supposed to be there." This man thought he could talk back to myself, and my fiance and get away with it. I wasn't going to let that happen. I immediately walk back and say "Excuse me, did you just talk back to me? I'm the customer. Now I'm going to go grab your manager and see what you have to say to him." He follows up with "Go right ahead" I grabbed the manager and told him what happened. He said he'd talk to the employee and take appropriate action. I was fine with that and walked back out to the parking lot (passing the cart attendant yet again but this time he said nothing). As I go and load the mulch into the car, the has the NERVE to yell something across the parking lot to us. I was like "YEAH, I SEE YOU OVER THERE" or something of the sort. He seriously wanted to fight me for pushing the cart line in order to get into the store. I immediately walked back into the store and waited for the manager to come back to the service desk. As i'm waiting, the cart attendant comes into the store and gets all up in my face. The service desk employee needed to tell him to relax and take a break. I immediately walk towards the manager and tell him that the man continued to yell at us in the parking lot. He said "I'm going to fire him" and took the cart attendant to his office. I am hoping that this guy no longer is employed by Home Depot after today. Talking back to customers isn't acceptable. Especially when they did nothing wrong. The fact that this man decided to not only talk back to us once, but 3 times in an aggressive manner means we won't be returning to this home depot at all. read more

I am now waiting 45 minutes to have 2 blind cut because there are 2 people capable who are with other people. Ridiculous. This place sucks.

I work and live in Smithfield. I go to the store frequently. Their is a lot of employees around if you need help. A lot of employees have been their a long time. They are experienced lots knowledge. Always have what we need for supplies. Clean organized. I would love if all the stores were set up the same way for departments! read more

I hate that I love this place. What bothers me the most is you're experience is based on what staff member is helping you. From my experience 50% of them are bothered by questions. I'm here 3 times a week. It's common practice for an entire department to go on break simultaneously. Yes an entire department gone on break together...smoking eating and laughing while you're attempting to hunt a certain type of rare screw. Yeah Home Depot is a necessary evil....I'm not at all impressed with their customer service 50% of the time. read more

I want to start by saying I have spent over 30 thousand dollars at this store. I go in to buy flooring and they have it advertised for .79 a sq foot. When they go to put it in the computer it comes up .99. After 30 minutes of the sales associate trying to fix the price he tells me if I want it for that price I needed to go to Plymouth to pick it up. I'll spend the $5000 I planned to spend today at Loews. read more

Ordered a 12" shelf online and it stated Smithfield had 3 in stock and would text me once Rady. 10 minutes later, I get a text it's ready for pickup. I go to the store, first in line at the online pickup line. Wait 5 minutes while 2 employees behind the counter chit chat. Finally, I get "can I help you", I give them my online order number and they get the shelf and hand it to me. I immediately tell them it's a 10" wide shelf and I ordered a 12" wide. The associate at first disagrees with me. Then, after double checking calls for help. Long story short, they tell me none in stock but they have them in Providence. I ask them to order one, but get deterred from doing it. Who pays for my time and gas? I'm shopping at Lowes in the future. read more

I love home improvement stores. No other store is the definition of my childhood. I usually go to Lowe's but I decided that this time I would try this Home Depot it since I was in the plaza. I just needed some moving supplies. The store is massive and had some pretty great deals. I was able to locate the moving boxes fairly quickly without any help. Then I began to wander the store. Perhaps I'll paint my ceiling or change up my countertop. But I was constantly followed through the store by Home Depot employees. It was pretty blatant they were watching me. I wasn't even allowed to checkout my own items at self checkout. Now was it because I was a woman or was it because I'm brown? I don't appreciate harassment of any kind. I used to work retail and I knew exactly what was happening. I gave the 2 stars because the prices weren't that bad and the sales were great. Would I come here again? Probably not. I'll stick to Lowe's or the Home Depot in Providence. read more

DO NOT buy an exterior door from Home Depot. They recommended FEATHER RIVER doors to us. After spending $3,600 on a front exterior door the decorative half panel glass insert rattles when opened and closed. The problem began upon installation and ten months later we are told by Home Depot that FEATHER RIVER doesn't want to deal with problem anymore. Home Depot has no authority to make them fix the problem. We have been told everything from we are out of warranty to we are "hearing things". No initiative to figure out what is wrong. Beware a major purchase from Home Depot may leave you stranded read more

The absolute worst customer service I have ever experienced. One time I went there and was completely ignored and the customer service agent didn't even acknowledge me and served 2 different people that were behind me in line. The second time I went there the customer service agent actually swore at me because they messed up an online order and when I tried to explain it to them she really said what the f*** do you want me to do about it. Go anywhere else but here. The worst Home Depot I've ever been to and I've lived all over the country read more

Well I had Kevin from Home Depot give me a price on a roof and with that job he also agreed to fix a down spout and when he used my neighbors driveway he said oh I'll give them a 50$ gift card!! We had the roof done almost a year ago and with weeks of talking to managers at the Johnston HD and with promises they stopped answering me and completely have not responded to the agreement any longer!! I'm so disappointed with Home Depot! This usually happens with small companies but usually not with big companies like this. From now on it Lowes and only Lowes! read more

This is our HD the staff is helpful when you can find someone lol as a new homeowner I tend to need help a lot and can hardly ever find anyone better customer service is a MUST beside that same HD as all the rest read more

If you been the one Home Depot they're all the same they seem have more help then customers is my go-to store for accessories

This location is the best! They carry everything and the staff is super friendly! I have attempted other locations but always end up back here. I started out very naïve when I bought my house but with the help of the employees I feel very confident to take on new challenges as a home owner read more

Good Home Depot with a good selection. Staff and always helpful and abundant.

They may be adequate on showing you which aisle to walk down, but I went there today for some cabinets. It was clear I need them custom made so I went to the man in that dept. The guy didn't even get up from his desk or show me samples. He told me the price depends on many variables so he wouldn't give me one even though I knew what I wanted. So rude!!! He went back to his video game when I was walked away. This is what you get when you go to Home Depot I guess. read more

Horrible customer service. We were quoted an install price for backsplash in store (we brought the exact measurements with us to be sure of cost). My husband took the morning off of work for someone to come measure the kitchen as this is standard protocol. We received a phone call 2 days later stating the install was now going to be $1500....the measurements never changed ! Absolutely ridiculous and misleading. Total waste of time.We called the store and spoke to a manager and he rudely only offered to refund a $35 measuring fee. We will never buy anything here again and we will take our business to Lowes. read more

Beware. We had cabinets on hold, and when we found out that the labor was going to cost more than the cabinets, we went in to cancel the order only to be told that they had released the order which would cost us a 15% restocking fee for cabinets we did not authorize and cannot use. read more

an elderly family member ordered a table online to have shipped to store she received an email that it was on its way in on the email it said it was available she sent the email to me I checked the tracking and it said it was at the store I went to the store and they said it won't be available till the fifth it was there but it wasn't available I think the email needs to be more clear saying when it's available when it to when it's actually available it was a wasted trip. read more

I went in today to buy some house plants, I do not have a green thumb and needed some help on which plants would be the best for a plant killer like myself. Jen (who I later found out is a store manager) came to my rescue. She pointed out all the plants that would be hard for me to kill and all the ones to avoid until I mastered the easy ones. When it came time to picking out pots my head was spinning, what size? Drain? No drain? Which soil? Well Jen came back helped me pick out pots, then decided to just repot them for me on the spot in the store!! Teaching me what to do myself so next time I'm ready to repot some plants I'll know what to do!! She then pushed my carriage to the check out (I had my son in a stroller) and then walked my carriage all the way to my suv and loaded the plants in!!! I have never experienced such great customer service at Home Depot or anywhere else for that matter, she is a great employee and person because she def went above and beyond the scope of her job duties I'm sure!!!! With so many Home Depots around it's easy to go to any of them, but after my trip to the Smithfield one today I will only be stopping by this one and asking for Jen :) read more

the staff knows little about the product. looking for a tool i knew alot about, the employee went on to tell me that i couldn't use it for certain jobs I have used it for in the past read more

A year ago I had one of the employees spend at least 20 minutes convincing me to buy a Ridgid drill/driver instead of the DeWalt drill I had in hand. The reason he said was that "in practice" their lifetime service plan typically meant they would just swap out a defective unit. My Ridgid drill died in the middle of a big bathroom project (tons of $$ spent at this HD). Went there today. Needless to say, the only warranty" the would give was to send it out for repair. When I asked how I could complete my project, "Mike" in tools suggested I buy a new drill and then return it when done. Not an option for me as it's not my style.. They are correct on the letter of the warranty ( I reread it ), but their implied "latitude" doesn't exist or "Mike" didn't want to exercise it for me. I normally like this HD...today I am just a dissatisfied customer. because of the way it was handled. No more Ridgid for me either ... My last DeWalt lasted 15 yrs (before I got tired of the buying NiCad batteries)... not the 1 yr this Ridgid did... read more