Very good store but the customer service is bad, they must teach the service staff to treat the customer better.

worst customer service!!! unprofessional jennifer at the return desk called me a fucking bitch, a dumb bitch and told me fuck you several times!!!! filed a complaint with home depot headquarters no response!!!!! read more

I use this place for propane tank exchanges. I use my barbecue year round. The transaction is always pleasant.

If you ever need a carpet, DO NOT go here. They messed around with my 70 year old parents so much and made their moving experience 10 times more stressful than it needed to be. My dad went back and forth with management several times. First installers showed up with the wrong color, then the next time no one showed up at all on the date we were given. It's been two months and we still don't have the carpet we ordered. HORRIBLE communication and customer service and they don't even care. read more

Don't even bother trying to do a propane exchange here. Multiple requests over the intercom and still a 30 minute wait after payment. Even decent management would have picked up on the lack of service by the number of intercom requests. Lowes from now on. read more

WORSE POSSIBLE SERVICE! THEY DON'T EVEN PICK UP PHONE CALLS. Paid a couple thousand dollars for carpet installation and was told it would take about 7-10 days to receive the carpet and will schedule installation. It has been about 3 weeks and when I call the installation company they said the carpet has not been received. When I call Home Depot they don't even pick up the phone. I've been to many Home Depots and this location is by far the most unorganized and unprofessional. I'm still waiting for my carpet. Someone from their corporate office really needs to investigate this location. read more

Your better off just building your house with straw. You get better customer service at the nearby toys r us (see review)

Horrible experience trying to get a floor installation. Had materials delivered to my home. Took a day off for the installation only to learn from the installer that the floor is mostly damaged and unusable. After numerous calls and weeks of no follow ups I ended up having to lug all this broken junk back to the store. I cancelled the order and went to Lowe's. Customer service was ten times better, price was better and flooring installed as planned. Done with Home Depot. They don't care about their customers so I will go to Lowe's since they do care. read more

Only giving one star because I came in for paint and there was only one lady in front of me in line and the man working the paint LEFT ! & walked her to the front. (As if she would get lost) *annoyed* He (name edrian) was NO help ! I waited 40 mins for help !!! And to top it off he wasn't the one who helped me. All I was thinking was Lowes wouldn't do this to me ! read more

I go to this location only when I can't be bothered to go elsewhere. I usually find what I need, but otherwise my experience is meh. The parking lot is often a gauntlet, dodging cars and trash. The staff is depressing and the checkout is frustrating. I'll pass. read more

Me and my mother were harassed by an employee in the garden department. If he was at his post, he wouldn't have had to run us down in the parking lot to see our receipt ! Then to make matters worse he tried to make small talk but we weren't having that. read more

One of the worst stores to go to. Virtually no customer assistance and if you are lucky enough to find someone to help, they have no idea of what the products are and what is in stock. An absolute disgrace. read more

STAY AWAY. The most absolute worst customer service. Been waiting for over an hour to get assistance to bring products down from the shelf and still waiting. The employees here are pathetic. I hope they shut this place down. read more

Let me just say that I LOVE Home Depot! This Home Depot however really tries my patience. The staff is never helpful and every time I go for a particular item it is out of stock or they don't carry it. The topper was when I was accused of shoplifting as I was walking out of the store by one of the cashiers. After a quick look at my receipt they realized they made a mistake. The employee didn't even apologize for falsely accusing me. She just turned around and muttered something under her breath as she walked away. Needless to say I really dislike coming to this store and have started to frequent Lowes more often. read more

These people are clueless !!!!!! First and last time I'm shopping here !! I asked various employees for items 1 out of 4 knew where to find the item . One was busy texting ... HORRIBLE!! read more

We made the mistake of purchasing Samsung Washer and Dryer combo. Beware that these machines do not wash clothes properly and being that Home Depot whom we purchased appliances from does nothing to refund you. They direct you directly to Samsung and wash their hands in any responsibility for selling appliances that do not perform their task as they should. So now I've spent $1600+ on washer and dryer that doesn't work and my original washer and dryer have also been removed so I'm left in a bad situation for purchasing from Home Depot. I warn anyone considering to purchase appliances do not buy Samsung and do not deal with Home Depot as they will not do anything for you. read more

We are moving into a townhouse and have been financially devastated by the unprofessional behavior of the carpeting department of this location. We have been given excuses, lied to, and stalled to the point that it has impacted all of the other repairs. Now after significant delays we insisted on speaking to a manager. He says he can't get into the system and he doesn't know what to say. We should call back another day. What a joke. read more

I love going to The Home Depot in Valley Stream. I have never, ever been at that store when an employee didn't ask me if I needed assistance. Today, as I was standing, bewildered, in front of a wall of a bazillion light bulbs, my new best friend, Marlon, walked over and asked if I needed help! He found EXACTLY what I needed. (It was a very particular bulb for the bathroom ceiling.) Big smooches to Marlon! read more

The associates in this store are extremely helpful. Always friendly and resourceful, answering all my questions.

Possibly the worst Home Depot on the island. actually let me rephrase that it is the WORST Home Depot on the island. It's like no one works in this s*^t hole and if you're lucky enough to fine an employee on the floor they don't know jack s*%t about jack S^*t. Save yourself the headache the waiting the frustration and go elsewhere. read more

Like everyone knows Home Depot can just plain suck at times. Well not this one. I've been coming here for about 8 months now. Every-time I'm there the associates have been very helpful. This is truly the diamond in the Home Depot rough. read more

8/18/18 The worst Home Depot ever! Poor customer service. The employees can't even do basic math to help with measurements. I had to wait 1.5hrs to get a shower from the top shelf! No one knew how to get it down...how did they get it up? Awwwful! Something needs to be done ASAP! I will never return to this location. read more

Horrible service. I was hurt by a product I bought and sought help from the manager. This manager was polite and set up an appointment with me to meet. However he (Chris) decided to be absent on the day of our meeting. I'm done making phone calls and being put on hold for hours. Time to contact a lawyer and the BBB. read more

This Home Depot location have such deplorable customer service, I waited for 30 minutes to receive assistance in the lumber section, then when I asked an associate for help i was met with an attitude. You are better off going to lowe's, I know that what i am doing next time i have to fill home improvement needs. read more

Every time I come here I always find what I'm looking for. I don't really require much help, plus I use self check out.. so I can't speak on employees/service. Lol. (Talk about anti social). Everything is always organized and within reach. I like coming here to get ideas too :) read more

At least memorial weekend is better. Customer service is slowly improving. The pre check out makes all the difference to speed up the check out process. Their garden is now triple the size. They are well stocked. read more

Always helpful employees that are willing to do whatever is necessary to make customers happy read more

The Home Depot - Picking paint is not so easy with all of these options - Nurseries & Gardening Near Me - Valley Stream, New York

This has got to be the worst home depot around! I was there today to get 16 MORE bags of decorative landscape stone for my yard. Three days ago I emptied out the stock they had but the girl at the garden checkout pointed to an additional wrapped pallet up above so I knew they would have what I needed when I went back. I go back today, pallet still on the rack and no one in the garden center. They called several times for assistance. After waiting a few minutes at the front, I was told I came at a bad time. Saturday at 12:30 is a bad time? That is when people are home and do things that require what home depot sells. After 45 min. I decided not to wait any longer. As I was walking out I told the man who called for assistance that I can't wait All he said was ok..no apology, nothing. I'm heading to Lowes now. read more

I am giving this store at least 1 star because, First, this Home Depot is nicely furnished and has what u need. The PROBLEM is their employees, including managaement. They act as if they are doing you a favor by showing up to work and doing nothing and trying to look cute. The employees spend more time telling each other about their last night's follies and ignoring the customer. Even getting an attitude if you interrupt them to ask them a question, that they can not answer. The last PROBLEM, is trying to check out. If the clerk would take their hands off their hips, while talking to their friends, they would at least be able to ring the purchase into the cash register. Also, the company should make sure they know how to make change, before they get hired. I try my best, not to go to this store. read more

Terrible service store empty and all associates make excuses, they seem to be all busy hanging around, running away from customers... Terrible customer service... It's not good that Home Depot pretty much monopolized the industry now we are stuck with this kind of service. read more

You must definitely avoid going there or even call. Zero is too much to grade their customer service. When I went to the store last weekend, I waited 43 minutes just to get someone to help me to get an appointment for meaning for my new home. Then, after I received my qoute, I went ahead to made a payment and my order was not even in the system. After trying to escalate it for 3 hours and get the order number and everything, I was told I have to go to the store to make the payment. The manager and all the staff that picked up the phone were not polite nor were well trained to even answer a phone. Worst experience I have even had. read more

I signed up for a class on Saturday morning at Home Depot. I was to learn how to install a lighting fixture. I asked one young woman when I walked in, she didn't know they offered classes and didn't know where I should go. She said try the lighting department. While walking to the lighting dept, I asked a young man. He didn't know and said I should ask at customer service. Ok, walked over to customer services and the line was out the door. I caught the eye of one of the representatives and asked where the classes were held. He looked at me like I was nuts and said he didn't know. Sometimes they are held outside, sometimes down in the lumber area. I asked if he could find out. He called a "manager" and she said she had no idea. He apologized and said the store manager was fired this week so it probably wasn't set up. As I was walking out of the store, a gentleman said "it's always something with this place". ALWAYS read more

The customer service here is a joke. The cashiers are rude and you can tell they don't want to be there. The floor help have no idea what they are talking about or what products are sold there. There may be 2 people in that store who have ANY idea of anything. Absolutely a horrible experience. Go to Lowe's when you can and avoid Home Depot at all costs. read more

This store is absolutely horrible!! Theres is never any workeres on the floor to help you. They all have Attitudes and are rude and disrespectful. No managers ever show up once u call and ask for one. This place gets worse and worse every single time i come here. read more

7/07/2017 .. I went to buy a filter for my fridge.. I meet an Indian guy .. he asked me for the serial N I gave it to him then he gave me the filter LP800 .. I asked what's LO 800 ... with a nasty attitude he told me I don't need to know because I got what I asked for !!!!!and he dont know bcz they didn't teach him that...I called to speak with the manager .. they hung up on me 3 timeswhile they laughing... the 4 T .. somebody acted like a manager said that he's sorry and hung up ... the one Start I rated is for the store .. the rest is for the the employees in Home Depot... it's time to clean the employees mees Home depot ( valley stream green acres) read more

If you know what you are looking for, fine. If you have to find someone to assist you, good luck. Usually I do get help once I find help. Customer Service??? Who trained you??? You are there to service the customers Should you, need home improvement, STAY AWAY!!! This store is an absolute disaster. I can't even recall the details of the absolute horrid experience I had trying to replace doors. It was a disaster from beginning to end. My experience replacing carpet was no different. Don't you ever let Home Depot subcontractors into your home. It is just not worth the migrains. read more

It depends on the time of day. I've had good service at times, mostly when I didn't ask for or need hep. But service can be slow. I mostly go because it's nearby. read more

Oh no!!! It is sad that all these reviews are bad! I give it a 3 1/2 stars because I felt that customer service has been good. I purshased a shed from them without any problems. Also I have no problems returning items. However trying to get a particular department or customer service by phone can be most challenging. read more

i meet a guy name Jeffrey(worker from there) oh my god! whats up with that guy? He is very nervous and talk too much. he never wash his hands coming out of toilet! then he want to shake my hand - i don't like that at all read more

I kind of differ from these people ,, I have had both good nad bad but the majority good expierences there,, they have always been polite..helpful,, and if they aren't sure where an item is they go beyond in helping me locate it. their return people are also very nice , never had an issue returning anything...different departments have helped me with info on how to fix. mend, build whatever I need to know numerous times always patient as I became a widow 4 years ago and have had to do things myself .. they are informative beyond!! also I find very friendly .. the check out isn't greatest but that's because it's also a busy store ,, and there's a reason for that!! kath, lynbrook read more