We got there and it was pretty empty except for the back of the store I guess that's where everyone…read morewanted to purchase stuff from. We happened to need to go back there for what we wanted. I got some girls attention that wasn't really paying attention but she was so focused she was trying to ignore me. Anyway, I got her attention to call someone to where I was at. She radios someone & no one comes. We had to go looking for someone & that person was really nice & knowledgeable very helpful. We later found out he was the supervisor I believe his name was Julio (if it's not I'm sorry I'm bad with names). Anyway, while he was helping us he was also scanning the store & telling his employees to walk around to make sure everyone was cared for. I appreciated that because this was the second time in a month that I came here & the customer service was lacking. Anyway, he helped us out & we saw something else that caught our eyes. The Hisense rep was the only person out of all the employees that were congregated that asked us if we needed help. He helped us and he was also nice, he tried to sell us a Hisense however, we wanted a Samsung. He says let me get the Samsung rep & he'll be able to answer some more questions. He goes to the Samsung rep and apparent he couldn't care less. He goes to his phone shows the Hisense rep the picture of the item we were looking for and expected the Hisense rep to help. Samsung rep didn't even look our way didn't say hi didn't say anything. He expected the Hisense rep to sell the product he was there to sell cuz he was too worried about the conversation that he was having with the other employees that were doing nothing. This happened Saturday & I totally forgot the Hisense reps name but he was so nice. I said to him wow as a Hisense rep you helping me with a Samsung product he says that's fine I'm here to help in any way. For this reason I gave it a 3 those 2 people deserve 5 stars but the store not so much.

I am congratulating Ms. Shannon for converting a half star review into a five star review. It's…read moreamazing how one employee can change an entire experience! DECEPTION* I walked into Best Buy and noticed something different. A security guard grew me and asked how he might help me, I told him I was looking for a console game controller. He told me to go to the Television section. I'm thinking weird and odd. I specified again what I was looking for. He said I know, with full confidence and concluded with, they will coordinate with the gaming section and get you what you need. That quiet hesitation and umm told me he was blowing smoke. I can elaborate more on that but I'll curtail the details to advance to the next stage of this visit. TELEVISION SECTION* I am asking the same question about a controller. He says that's in gaming, I don't know why they would send you here. He pointed to the gaming section. I guess that coordination of the two sections is not going to happen. I told him that the security guard sent me here. The associate said, he's a new employee. I am tickled at this point. THE RIGHT SECTION* I am now looking at some controllers and headphones. Several employees walked by. No salutations or assistance offered. I was there for about 10 to 15 minutes. Something spectacular had just occured, a star employee came out of nowhere and ask if I needed assistance. It's amazing how other employees walked away from work, while at work, but Ms. Shannon stepped to the plate and strategicly converted this 1 star review into a 5 star review. Ms. SHANNON IS AMAZING. She help me pick out what I needed escorted me to the cash register, gave me her pitch on everything pertaining to warranties, membership, returns, credit cards, and more. Ms. SHANNON deserve recognition from the highest level. She did not avoid work, she faced the call of duty from beginning to the end of our interaction. I received a great value at a reasonable price and Ms. Shannon made me a happy customer and Ms. Shannon does possess the skills needed to retain customers. If it wasn't for Ms. Shannon, I would have walked out and went to game stop! Inspire more, Yelp more!

I used to go to PC Richard's back in the day for all my entertainment and appliances. Back when…read morePatrick used to work there & he was the absolute best. I went yesterday to look for something & ended up getting something else. We interacted with Eddie & Roland they were really nice & accommodating.

On 3 occasions the delivery was not completed because the delivery crew did not want to go up the…read morestairs. On 2 occasions they wanted $$$ This is the worst experience ever!

I didn't give it a 2 because they matched the price that was on the refrigerator without a hassle &…read moretoo much back & forth. However, the wait for help was not good. There was only 1 person there until someone from paint Ari was able to come over & help out. So we are grateful. I wasn't able to get the fridge that day but I'll be going back tomorrow. Hopefully there's no issues.

The best time to come to this location is early in the morning it's not crowded…read more I needed to purchase Behr ceiling paint by my surprise there was an employee in the paint section that I can ask a question. There have been times I had to stand around and wait and the employees would walk by you. I walked around then went on the self check out . I see they have more self check out registers but only one employee assistanting customers checking out. I was glad out was out of the store quick, but they to hire more people.

SHOULD BE ZERO STARS---They are complete thieves, took our money 3 weeks ago for parts and when we…read morecall they said that we owe them for repair and it will probably cost more then originally quoted. STAY FAR AWAY!!!!

WARNING! RIP OF and SCAM! Reliable sent a repairman from A and G Appliance Service to my home and…read morethey charged half the cost or for parts/swrvice $200 . They Took our check, cashed it, never came back. Tried calling the company and the # is disconnected. Reliable sent a fake company to our home and scammed us!! Reliable was unable to help me when I complained and said they don't know how to contact the company they contracted with to fix my appliance. Do not use Reliable ever!!!!!

Heard about Steve from Nextdoor where he had great reviews so when my refrigerator wouldn't stop…read morerunning I called him. He was quick to come over and figured out the fan was broken so he told us to set up a fan to keep the compressor from getting hot until he got the piece in. That worked! He came replaced it and problem solved for a decent price... saved me the price of a new frig! Thanks Steve

Bottom of my freezer had a solid layer of ice. Steve came and told me to wait a week to see if the…read moreproblem resurfaced after thawing the frig out. It did and I called him and he said he would come the next day but he didn't show up or call. When I called him he said he would be there the next morning, which he was. He cleaned out the drainage hole at the bottom of the freezer and inserted a heat probe. Freezer is back to normal again. Reasonably priced. If he hadn't missed the second appointment I would have given him 5 stars.

Excellent communication and arrived when he said he would…read more Danny was very knowledgeable and let us know we were better off getting a new washer rather than repairing a part which would not solve all the issues that are yet to come from a 20 year old Miele dishwasher. Did not try to sell services. I saved this business and plan to use their services when the time comes. Left a great impression.

Everything went well. Danny is wondetful. He was on time,…read moreefficient, neat and clean and did a great job of replacing the waterline to my refrigerator that had been leaking. I highly recommend D&M Appliance Repair. 5 Stars

Had issues with dishwasher and Jose had to come back 3x to finally assess the dishwasher is broken…read more He googled a lot to show me his findings. Like dishwasher detergent goes bad after 6 months. Would have thought he knew this basic knowledge

Don't lose this number! We called at 11 am for an issue with our dryer, I suspected the belt broke…read more Call back within 10 minutes, service tech Jose got here at 11:45, done at 12:15!! Great service, nice people and good value, not cheap but done right!!!

Update on my prior review. Walter called and texted me and stated he would refund my service charge…read moreof 92 dollars on Monday......that never happened. Also regarding his response to my prior review, he never offered to come over to get the part number after the model number could not be read. He was about to order the wrong part which cost 100 dollars more. Also stating that i had to give him an answer so he can secure the part from his supplier which would take a few days to get. How does this story end. I ordered the part from an online authorized dealer $173. Part was delivered Monday. Eight screws later and my oven is back up and running. He was in a rush according to my wife. Was on the phone with another customer telling hum he would be right over. If he just would have taken a few minutes to remove the cover the part number was right there (see photo). 92 bucks for absolutely nothing, 10 minutes time. This is also the reason he does not take credit cards. The check was deposited, I'm sure right from his car that night.

I feel that I was scammed. Walter, very nice, came over, never looked at my oven and said I needed…read morea control panel. Charged me $90 dollars. Called the next day and quoted me $511 for a wrong part. I had to give him the correct part number so he lowered the price to $411. Part cost $173. I have no problem paying for work or parts. He initially told me that the service fee will come off the total price, that was a lie. Please be careful using this company, at first they promise you the world but in the end they lie. Be careful and do our homework