I used to go to PC Richard's back in the day for all my entertainment and appliances. Back when Patrick used to work there & he was the absolute best. I went yesterday to look for something & ended up getting something else. We interacted with Eddie & Roland they were really nice & accommodating. read more

On 3 occasions the delivery was not completed because the delivery crew did not want to go up the stairs. On 2 occasions they wanted $$$ This is the worst experience ever! read more

I've been a customer for over 30 years. My last purchase re: a flat screen tv was the worst customer service experience, that their customer service lacks severely. Manager, Craig Steinberg sucks. Don't waste your time with him. Tv was purchased in May and still hasn't been properly installed, offer customer a tutorial on how to use it. THEY REALLY SUCK ASS. read more

I've been coming to this PC Richard for years. I've always received exceptional service and recently I met Sharon. She's been super helpful. This is my go to place for any appliances I need. Delivery is always quick and reliable. read more

Once again I return to this PC Richards on Elmont Road for another major appliance. My favorite sales person was there and as usual I left a happy customer. read more

P.C. Richard & Son - Electronics Near Me - Elmont, New York

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Great Company, but the service appears to be dysfunctional. I have been without a Refrigerator for a month while different people come and go. No storing food in my refrigerator for me for a month so far. I placed a service call on Dec 20th, I had to wait for the first person to come in and they only ordered parts. I then have to wait for a text from them to tell me they got the parts then I have to call them back again to schedule and then wait for someone else to install the parts. The person installs the parts and the fridge stopped working again. So I have to call again and place another service call and wait for someone else to come back. The Service Rep. Comes in with nothing just like the first person and has to order parts again. Now I have to wait for them to call and tell me when the parts arrive Just so I can call and schedule and then wait for another person to come in to install the parts. I feel like It's Groundhog Day. 1 month of all this and I'm still at square one with no refrigerator and waiting for parts. Meanwhile what do you do without a refrigerator for a month? I'm sure the CEO of P.C. Richard has lovely working Refrigerators and when they break They don't have to wait a month. read more

If you need any type of appliances or electronics, you should go to the PC Richards at Elmont, NY on Linden Blvd. Just ask for ROY. He is really nice and actually very willing to PRICE MATCH and work with you on the prices you see in the circulars and online. We needed an AC and visited our neighborhood PC Richards in New Hyde Park. (I always feel a bit intimidated whenever I go into this type of stores. The sales reps are always so intimidating or they just ignore you.) We showed the sales rep an online ad that we saw from BedBath&Beyond at a lower price bc PCRichards claim to price match. The man was so rude and dismissive from the moment we asked him for help and proceeded to tell us that if we wanted that price then go buy it there. Then we called four other locations, two also said they refused to price match, two locations agreed to a lower price and this location at ELMONT, NY on Linden Blvd gave me the better price- almost $100 less!!! I am not familiar with the neighborhood so was unsure at first but I'd be saving A LOT of $$!! So I took a risk and v happy that this is a safe and convenient location. A sales associate will bring your item to the car. ROY was knowledgeable and professional but most importantly he was very helpful and NICE!! I feel like I discovered a secret and I want everyone to know about it!! read more

Had to wait in line to enter store because of social distancing rules which I was happy that they were enforcing. Sale was quick and efficient. Lost 1 star due to no air conditioning. No a/c in June in a store that rows of air conditioners on sale in the middle of the floor read more

Had a horrible experience when my RCA male to male cable broke in the headphone jack in my iPhone. I bought it at PC Richard two weeks ago and it was already broken. I went into the store slightly irritated and spoke to the manager Branny. Right away he assured me not to worry we will figure this out. After explaining my problem he was gentle and understanding. He could fix my iPhone but he gave me enough info to research further. I managed to get it out after a few google searches. I called back and asked for him and told him that I was able to get the broken jack out and he said bring the old one in and we will replace it free of charge. This guy is a class act and was humble in my experience. I have been living in this town since 1988 and have been going to this PC Richard since and was very happy to have had such a warm experience. Thanks again Branny read more

This is such a horrible experience had with this location. They DO NOT follow COVID guidelines AT ALL. I ordered a device for CURBSIDE pickup and it strictly states on the instructions provided by the P.C. Richard site to wait until received confirmation order is ready to venture to store, CALL and then WAIT in car for a representative to come out and verify my purchase with my card and ID. I called, was told to come in store for product. I stated I ordered curbside because I was sick, I said THIS IS THE PURPOSE OF CURBSIDE, to avoid direct contact etc. She then spoke to her manager and he said I STILL HAVE TO COME INSIDE THE STORE! This is outrageous! And we wonder why a virus is being spread the way it is! They need new management at this store and there really is no CURBSIDE IN ACTUALITY and my item was a USB adapter nothing huge or anything to warrant this. read more

Absolutely love this location! I frequent here so much that I own a P.C. Richards card. The sales associates are always more than happy to assist and answer any questions you may have. This is always my first stop for electronics or video games since GameStop is always a madhouse during popular release dates. Plus, returns have always been seamless. They've done their job and more and for that, they've made a loyal customer out of me. read more

I just got the worst customer service experience with PC Richard & Son service department. I was gifted a brand new Samsung television for Christmas. The television was turned on Christmas Day. Everything was great until end of January when all of a sudden the TV wouldn't turn on. I tried everything. I used the TV remote, the cable box remote, and found the button on the TV and tried that. they sent out a service person to do a diagnostic and he determined that the televisions computer and screen were bad and needed to be replaced. I asked him why wouldn't I get a new TV since it's so new. He stated over 30 days so doesn't qualify for replacement. I told him it was 35 days. that's ridiculous. I've been a client for over 30 years. have purchased all items from then and always received superior customer service except now. I have their credit card and I will no longer purchase any items from them again. I will go to their competitors (Bestbuy) and others to purchase items. Ridiculous how they would treat a long time client like this on a 5 day difference to get a replacement. Be very careful when purchasing items there because it appears they don't care about their clients. Very poor customer service and I was in customer service industry my entire working career. read more

Great place to get electronics.... I come here all the time and pick up ink etc!! I got my eye on a 4K big screen I will pick up for xmas!! Store is clean and well kept and the manager (Julien) Is always welcoming people at the door . Appliances seemed to get a nice makeover and staff seems eager to help everyone!!! I highly recommend this location!! read more

Came in almost 2 months ago looking for a specific model for a through the wall air conditioner. The guy, I didn't catch his name but he didn't have much hair, started asking us a ton of questions...even after giving him the model number we wanted to purchase. Our room size, our power voltage..etc etc...it's not that difficult to figure out how many BTUs one needs. I did my research, we knew which model we wanted. We've purchased a couple of window ACs in the past and threw them all away before we moved to a new house. The developers already put holes through our walls, so we wanted to get new ones. Through the walls cost 3-4x more than window ones. Anyway I asked the guy which brand was better... Frigidaire or Friedrich. It's more like a trick question. He said definitely Friedrich and was quick to point us to a $729 Wallmaster. Granted the Wallmasters are better than the Unifit, but seriously I was looking to buy a Frigidaire that had great reviews. Also Wallmasters are massive. The one we chose would still come out to $600 after tax... We asked about their return policy and he stated there was none. At this point, we simply said we'd get it somewhere else. We drove to a different PC Richards and left with the AC I wanted within minutes. Go to the one located at New Hyde Park for honest customer service. They don't BS around. Seriously this guy just lost a customer cuz he wanted to sell us an exp AC that I did not ask for and told us we couldn't return it...unless it was defective. Of course I'd only return it if it had issues! Have you ever tried to repackage an AC? We will never buy anything from this location since the same guy also tried to sell L's sister an expensive AC...Can't believe how some people think every customer is gullible enough to buy whatever a store employee recommends. Friedrich is not better than Frigidaire. It's priced higher but doesn't perform any better. A lot of them have horrible ratings. The model I chose has been working quite well, it's energy efficient. We'll prob get another one next year for our office, but we will definitely buy from a different store. Can't believe this salesperson couldn't be honest and actually lost thousands in sales since we eventually will need 2-3 additional ACs for all the rooms on my floor and other appliances in the future. read more

Rude. Terrible service. Salesman are the most rudest people on the phone - oh and even ruder in person. Don't buy appliances from them- they suck read more

We purchased a washer and dryer approx. 2-3 months ago. The dryer malfunctioned and a service guy came only to tell us that they needed to order new parts. We have been waiting for over what is now going to two weeks and after multiple calls, I still don't have a dryer. Now I have been forced to go to the laundromat!!!! If I had known this was going to happen, I would have gone elsewhere. This location sucks. And to add further injury to insult, I'm located in Cambria Heights, not San Francisco!!!!!!! ugh.... read more

Great staff and Craig is the best. He is very knowledgeable about the products they sell. During the lockdown on an essential appliance he was very helpful and worked with us. An outstanding employee who is an asset to this store and company. I will continue to shop there as I have done so for many years. read more

out! PCR will deliver returned equipment with missing parts. Window AC cannot m be installed by coop staff after they installed over a 100. guarantee this coop and family will spend no money at PCR! no return call. Very bad company. read more

The place is awesome!!! Knowledgeable sale associates, items in new condition, no opened box items. The General Manager was very professional, very helpful and he follows the "customer is always right" motto. I purchased all my electronics here including my MacBook. read more

Absolute worst. To buy, of course, not a problem. But the customer service for delivery absolutely ridiculous. Had a fridge delivered 3 separate times because they did not have enough people to bring it up the stairs. And each time after we are told they will send extra hands. When they actually deliver the fridge for the third and final time, it's the same nonsense. This time, they left it in the drive way. Meanwhile this a house of all women and left it for us to take upstairs in the rain. If PC Richard cannot deliver then they should inform their clients prior to purchase. We would have bought from an appliance store that had such capabilities. I will never buy from this institute again. read more

Very bad experience with appliances purchases from PC. Richard. They delivered and installed what turned out to be broken wall oven. They will NOT return or exchange. read more

Horrible service in this store. Went to buy a couple of appliances. Asked one employee for help, he said he was with a client but after I walked away, he was sitting in a high chair on his phone texting away and carrying on a conversation. Asked another worker and she gave me attitude when I asked about a few appliances that she didn't know the answer. So I waited for the other guy and Literally stood around for 30 minutes waiting before I decided to walk out. Of course as I started to walk out and he saw me walking out he came up to me to to ask how he could assist and I continued to walk out the store. Will never return to this one. I'd rather take the 20 minute drive and go to Carle place, way better service there. read more

Beware no refunds if you return an item . I purchased an air conditioner Thursday Returned it Saturday . Family member gave me one. PC Richard told me to return excepted only exchanges. I talk to everyone.this policy was absolutely unacceptable they wanted me to keep an item that I no longer needed and they did not want to refund my card after a month my issue was resolved beware!!!!! never purchase anything from them. .. read more

Junior, a salesman at this location, and his manager, Carson, treated us like family. The prices for the two air conditioners were as advertised and the items were in stock. Junior was knowledgeable, helpful and very professional. He was a pleasure to deal with and made the entire transaction quick and easy. Will definitely be shopping there again! read more

This store has always been a go to for electronics in my family for years. We always get the best price and have built relationships with several of the sales people there. Its good to be able to go to a friendly or familiar face to get all of your questions or concerns happen. On this particular day I came into this location looking for wireless headphones for a Christmas present. I thought I wanted to get Beats wireless headphones but when talking to the salesperson he suggested Bose because they are they best in quality and they happen to be cheaper than then Beats I originally came in for. The sales person also informed me that if I were to find them at any store for a cheaper price I can always call the store for a guarantee price match. I left P.C Richards not only feeling like I got a great gift but I was informed about different products, my money was well spent, and I trusted the sales person enough to come back with any questions. read more

I needed an automatic starter. I originally made my appointment for installation at a different location, with the snow storm I had to reschedule but the next appointment wasn't for a month and half away. That's when I started looking for new locations and I found this one and spoke with Felix ( I think that was his name) he was very nice and professional over the phone. He was able to schedule me for appointment that fit for me a few weeks away. He called me during the week to let me know he had earlier opening to fit me in but unfortunately it didn't work for my schedule. Finally the day of my appointment I meet him he had such professionalism and explained to me about the whole process and made me feel comfortable,He told me it would take 3 hours. I had to wait at the store being 8 months pregnant he made sure I was taking well care of. And installed it way less then 3 hours. I was in and out. And I love my starter. He knows his stuff and I would def go back to him to get any other installation I might need in the near future. read more

Always great service at this PC Richard location. Staff is courteous and knowledgeable. I purchased an AC in May and did not open the box for a whole month, to my surprise the AC was dented severely. I thought it was going to be an issue because I've had the unit for some time, but the staff looked at it and replaced the unit with no issues. They will always be my first option when I am about to make a purchase. read more

I've been a customer for over 20 years and I've never regretted purchasing all of my appliances/merchandise from them. Delivery sometimes gets to you earlier than planned, which is not a bad thing. Service is good, appliances last a long time with care (my previous dryer lasted 17 years and my washing machine is still going strong). Keep up the good work and service. read more

Whenever I need any kind of electronic device, I go to John Mancuso at this PC Richards. He's helpful and always makes me feel like he is truly listening to what I need and not just trying to sell me a big ticket item. I recently needed a laptop and of course, reached out to John who ordered it for me since it wasn't in stock. I told him exactly what I was looking for and appreciated that he didn't just try to convince me to get something else that WAS in stock. I recommend John Mancuso 100%. If you need something, go see him! read more

Don't get anything delivered from here. The morons they send are carless, will likely cause damage to your home and product. This is the type of service that makes you hate people. read more

Love this place ! Quick and efficient service. I was in need of a tablet and Carson was able to lead me to an iPad that fit my needs. I find that staff is very professional and knowledgable about what they're selling . Highly recommend this store as I always have a great shopping experience . read more

This is the worst service ever, they send out 3 different guys to service my washing machine, I finally contacted samsung and they send me a tech and fixed it the same day, I will never use there service, not only there techs were unable to fix the machine but they even damaged my floor. read more

I bought a TV a year ago and now the TV is damaged. When I bought the TV the sales Rep (Donald) told me that I should get the 5 yr warrenty because if ANYTHING happens (even if it falls off the stand) it's covered... Now I am telling them that it is not working right, and they are telling me it's not covered. I have spoken to three people and they sound like robots with the same sentence over and over. I am so fustrated with the company, I have to keep paying my bill for a TV that does NOT work. Their motto is Richard is Reliable doesn't mean anything. My advice to who ever goes to P.C. Richards period, just becareful with what they tell you because they will tell you anything for you to buy their product. read more

I've been a customer for over 4years Tv ,PS4,fitbit and more and they always have a deal going on.Best Customer service ever

The Elmont PC Richards is awesome this year so far I've had my tv go and the at the last moment my refigerator all the other surrounding stores ,best buy, sears, and even Walmart couldn't come close to the price match not to mention the sales people are not over zealous.if you live in the area and find yourself in need of a new electronic or appliances it would behoove you to go inside and check out what they have to offer. read more

Was searching for a new fridge and stove for my house. The manager Branny was extremely knowledgeable and helpful in helping me find one that fit my kitchen perfectly! Will be coming back soon to get a new washer/dryer as well! read more

Bought a tv last week and received the best customer service ever! The sales person Carson was very helpful and knowledgable about which tv to get. I would definitely shop there again and i would recommend this location to anyone. read more

First time we shopped here in years and guarantee we will NEVER shop here again. Spent appx. $1,000.00 on an appliance and weeks later, they still haven't delivered it in spite of two promised delivery dates. They didn't even have any samples on the floor so we could've just looked online for what was offered. With both social media these days and the competition from Walmart, Amazon, Home Depot, Lowe's and other stores, this company should go out of their way to keep their customers happy and pray they return. The way they conduct business, lie about delivery dates and take so long to deliver a damn appliance, this business will be going the way of Sports Authority and other stores no longer around. TREAT YOUR CUSTOMERS WITH RESPECT AND DON'T LIE. You will all be without a job soon. read more

Horrible experience at this location. We previously had a credit card for HH Gregg before they went out of business and were told that we could use the new credit card (Synchrony Bank)at the PC Richards location. When speaking to the manager about using the card to make a purchase he did not want to listen to what we had to say nor the customer service representative from Synchrony Bank. He basically brushed us off, told us to close that account and open up another one with the PC Richards logo on it, and he walked away. New York is known for poor customer service and this particular manager proved the stereotype to be correct. read more

i've been a customer of PC Richards for many years, my relationship started when i first met Julian in the Bronx store. The way he is makes me want to continue doing business with him always. Everything from his positve attitude and work ethics are unmatched. When Julian had left PC Richards i too took my business elsewhere after i had an experience that was good but not the best like i used to have with Julian. I'm so happy that hes back at your company and i will continue to support him and your store only because of this man. PC Richards you have an amazing employess who should be recognized for his hard work and an excellent personality. read more