Beautiful hotel. Extremely rude and condescending front desk night personnel (2am) . We walked for…read moretwo hours last night trying to find our correct parking deck (concert paid parking) after attending the MCR concert. We are in town from Birmingham and while I understand you must have your key for re-entry a little compassion goes a long way. Our family got our room and to be treated like scum is entirely unacceptable. The Caucasian gentleman you have working night shift (2 am) has the worst attitude and the African-American lady is no better, throwing her hands up saying I don't know what to tell you. He told us to go back out to the 6th and 7th level out of the lobby door and to find our truck and hotel keys and come back. He obviously has a lack of comprehension skills as we told him we couldn't not find our truck off of Broadway . Our cousin had two rooms in this hotel and got ours for us as a gift and he acted like we were asking for a kidney when we asked him to call their room. He stated they have multiple rooms (only two I might add) and he didn't know which one to call. I said ours is on the 9th floor. Please call the 16th floor number. Our phones had died and we were all suffering from heat exhaustion. We had blisters on our feet and his snobby and cranky attitude was anything but what I consider the customer service your hotel should be providing. I said what's with the attitude? To which he stormed off afterwards and told the lady to handle it. We had your wonderful breakfast in the morning and had nothing but sweet interactions with housekeeping, the ladies working on the 8th floor and day staff. I was thankful for that, and changed my reviews for that reason. Would have loved to give your hotel 5 stars but unfortunately two bad apples ruined that.

Man this hotel was great! We came to check in for 2 nights around 4 PM and Amal told us our room…read morewasn't ready yet but we could park and get our luggage ready and the room should be ready. We got all our stuff, parked and walked back in and sure enough our room was ready. We had the 2 queen beds and it was an okay size room, not much seating for 4 people but it did the job as we didn't hang out in the room much. The pool was awesome! My kids loved it and it was like a volleyball pool (deep in the middle) so you can talk and touch the ground with people who aren't swimming. The spa is huge and a ton of groups can fit in there without touching toes which is awesome. I saw an employee take a PH test of the pool so it's nice to see they take care of it. There is an employee in the pool area at all times (at least what I saw) and she was friendly and nice. The best part??? Happy hour! How cool is it that this hotel offered free food and 3 free alcoholic beverages to every guest (drinks for 21+, obviously and unlimited fountain drinks for kids). It was such a nice treat because then we didn't have to pay for dinner every night. It did get crowded, but the employees kept everything clean and moving smoothly it didn't seem like you were standing in line at all. The breakfast was free in the morning, and free dinner really helps with the price of everything in downtown Nashville. I really wish there was a coffee shop inside the hotel lobby, I think there is one around the corner, but it opened a little later so I had to figure something else out. That is my only gripe and that isn't really one! Definitely book this hotel if you have kids, are on a budget, or just want to hang out and enjoy the pool and food.

I had an amazing stay at this hotel! Everything was wonderful, from the comfortable accommodations…read moreto the excellent service. This was a business trip and I had everything I needed to have a great meeting and personal time. I truly enjoyed my stay and would definitely recommend this hotel to anyone looking for outstanding service. I can't wait to come back!

The location is excellent and within walking distance of Broadway, but unfortunately that's where…read morethe positives end. For a hotel charging around $300 per night, the condition of the room was extremely disappointing. The bedding was worn out and overdue for replacement. The duvet was so old and thin that it was practically see-through, with the feathers inside completely flattened and no longer providing any comfort or warmth. The bed sheets were dingy, stained, and looked unclean. The air-conditioning vent blew directly onto the bed, making the room uncomfortably cold throughout the night. Combined with the paper-thin duvet, I spent the night freezing. The bathroom was equally disappointing. The walls were dirty, stained, and clearly in need of maintenance and a deep cleaning. Overall, the room felt neglected and poorly maintained. Given the nightly rate, I expected a clean, comfortable, and well-maintained room. Instead, I was met with worn bedding, cleanliness issues, and an uncomfortable night's sleep. The location is great, but the condition of the hotel does not justify the price.

Getting into the hotel was a bit of a rocky start, coffee was spilled on me but... life goes on and…read moreit was at least lukewarm warm. I don't think I could leave a bad review when they all try so hard to make sure your stay is great. It seems genuine too. Also it's so gorgeous everywhere you turn. They have a house car that can take you to a few locations around the city. Pool is beautiful and they have just the right amount of restaurants inside. Only thing missing is a small gift shop. I unfortunately forgot a few things. Thank you, it's a lovely place to stay. Matthew with the concierge is phenomenal, we loved his recommendations. He provided us with a list of Broadway which was so helpful. I am pretty exhausted of being on my phone and using the list was convenient. Brian at the bar is really fun to talk to and very experienced. Excited to get 1 drink tonight.. Afterall I am an Utah native. "E" at the front desk was awesome as well. He helped me manage a few things that spontaneously came up and he handled them all with grace. He also gave me a recommendation to get some artwork done. Everything did work out with that too and it couldn't have been more perfect! Thank you for listening closely and taking care of all the fine details. You're such an asset to the Conrad. I'm sure we will be back.

The service at the Conrad Nashville Hotel is like staying at your family's house. They treat you…read morelike you are coming home. The food at the Blue Astor was delicious. They had many gluten free options. The morning before they made gluten free French toast (sorry I didn't take pictures that morning, it was beautifully delicious too!) They were fast, efficient and friendly! Gary and Derrick, the bellman, are the sweetest people ever! They remembered our names, treated us so nice and never made us feel like a bother, no matter what we needed. So attentive and such a pleasure. They make us want to come visit again soon!! Wish I had more pictures of the lobby and rooms because they are gorgeous!

We had our daughter's wedding here at the hotel earlier this month and it was absolutely amazing…read more There were about 100 guests and it is a perfect venue for that size group. We had a bunch of meals in the hotel restaurant, Drusie & Darr, and the hotel kitchen catered the wedding. We were thrilled with the great food and the warm hospitality provided by their amazing staff and particularly the executive chef, Richard Hutton. I cannot say enough good things about this beautiful hotel!

This is such a beautiful hotel. I love the fancy aesthetics of this hotel. I'm not going to lie I…read morecame here for the cute pink bathroom pics! I ate at the restaurants here or had drinks before and it was a good fun experience but we literally came here this time for the bathroom pics lol. Don't judge me!

Hyatt dream for 2 nights and then Noelle Hotel, which is next door. We have never split a vacay…read morebefore between 2 hotels but wanted to try both. The Hyatt Dream IS a dream. Connie checked us in. He was welcoming and professional. Clayton was polite, as well. There was a female but I can't recall her name. Also lovely. The room is small-ish. Housekeeping is exceptional. Very clean room. The bathroom is beautiful. I love the tile. The bed was firm but comfy. Pillows were great too, and I'm picky about pillows. The 8th floor room was incredibly quiet. We both slept very well. When we return to Nashville, this will be our hotel choice. It is centrally located to the downtown area. (See my review for Noelle. And don't stay at Noelle).

Just checking in for my nieces 21st bday!! Yay Nashville! I found this hotel to be very convenient…read more It's easy to walk pretty much anywhere around downtown Nashville from here. Also, the rooms were very nice and the beds comfortable I would definitely stay here again.

Stayed at this hotel on a business trip. Had to wait in the lobby on the first day but it was a lot…read moreof us meeting together. The room was very organized and spacious. It was just a typical hotel, nothing too unique about it. It did the job and the location was perfect for staying in Nashville. I loved how it was honestly walking distance to all the bars and restaurants. Didn't really do anything special. I was in their conference room and it was big enough to fit for my division. I can't say the bartender for the first conference night was great but the ones at the restaurant below was much better. Front desk - staffs were friendly and helpful. Checked out on the app. I wouldn't mind staying here again for work. Great team bonding over espresso martinis! haha

I booked my reservation to stay at this location almost a year in advance for June 4th-June 8th,…read more2026 to attend the CMA Fest in Nashville. We were so excited to stay at this beautiful location in downtown Nashville. The first frustration was weeks before our stay. I received an email about upcoming specials and noticed this location was listed for $100 less a night than I was scheduled to pay. I called the hotel and asked if my rates could be adjusted. I was told me no, that my rates could not be adjusted and that I could cancel my stay, book through the website and lose my room and the chance of staying there. She was not helpful, she was not polite. She said it was a glitch in the system on the website and the hotel was already full and we would be moved elsewhere. I told her I understood and did not want to change my reservation. It got worse when arriving Thursday, June 4th (the first day of CMA Fest), the front desk only had 2 people working. It would have been appreciated to have been well staffed in order to meet the needs of a fully booked weekend. After checking in, we had to wait for the elevator. This hotel has 3 elevators, but only 1 was working. There were stops at every floor and it took a long time for an elevator to even pick us up. Several guests were grouchy and complaining, adding to the unpleasantness. As the days progressed so did the wait for the elevator. We waited 20 minutes for the elevator to pick us up because with so many guests several times it was too full for us to board. We had to take FIVE flights of stairs on several occasions so as not to be late to events and activities. The stairway does not feel safe when you get to the bottom and is very deserted. Inside our room, the night stand plug could not hold my regular sized phone charger plug and kept slipping out so my phone wouldn't charge. I had to resort to moving the night stand against the window to use the plug behind it in the wall. The TV is not centered with the bed, which is very minor, but strange. There was a long bloodish looking stain on one of the chairs. The rug was coming up from under the door. There was a crack in the shower. There was cracks in the floor of the bathroom and the sink leaked. This was not the type of quality accommodations I expect from Hilton and was horribly overpriced for my stay. I paid over $3,000 for a 4 day stay-way to much! It was NOT worth it! Such a disappointing way to spend our long awaited vacation and time in Nashville. We reached out via the Hilton website and then through email to several employees and NEVER heard back from ANYONE at Hilton about my awful stay. I am extremely disappointed with not only my stay there, but the lack of customer service.

I stayed here with a group of friends for two nights. The location and unique vibe of the hotel was…read morereally great. However, when I booked the room the description stated that there may be some street noise, yet nothing prepared me for the intense pounding of music until 3 am every night. If I had known that I wouldn't get any sleep for two nights I would have booked elsewhere. Unfortunately, several attempts to reach the manager Andrew went unanswered.

I travel and stay at a lot of Marriott properties. This hotel is fantastic…read more Positives: 1. The bartender/front desk staff are amazing and friendly. The front desks is a bar, and that should tell you a lot about the property. 2. The live music in the lobby has been great. It's nice to grab a drink, hear some live music, play some pool without having to leave the property yet. 3. Amazing location steps from Broadway bars and music 4. Everything is clean and simple. The negative reviews for this property are crazy. 1. You have to be a particular kind of Karen to complain about the noise from the street. You are on Broadway. There will be street noise. It will continue until 3am. The hotel provides earplugs and white noise generators. If this is going to be a problem for you then book a hotel out in Brentwood. 2. The rooms are small and sparse. They are also clean and cozy. I love it. You aren't coming here to hang out in your room. This is a fun, unique property. If you are expecting a Courtyard (or a Sheraton) book one of those instead. If you have any level of chill and are open to something unique right in the middle of the action, then stay here.

Noelle hotel was a great choice. The hotel was hosting a conference I was attending. The hotel was…read morewarm, charming, historic and offered good vibes. Doormen greet you at the door, then you get transported back to its 1920's roots. The place was beautifully restored. You can check out the hotels history on the Mezzanine level. Noelle offers something different than the standard big chain hotels, it has charming. Something different from your big brands options. This place sports a a coffee shop, merch shop, hotel lobby bar, rooftop bar & a really cool speakeasy. The hotel is right smack in downtown and easily accessible to Broadway. Right behind the hotel you'll find Printers Alley, music bars! The rooms were a nice size, clean with just beds that were not favorite. They make up for it with a really nice Nespresso Cafe station on every floor of the hotel. Water and ice too. I ordered room service one morning. Everything was tasty, thick bacon, plenty of potatoes and three words "BISQUITS , BUTTER, JAM" Must have!! Order two or 6! I'd definitely stay here again! One thing. The picture of our lovely Renata " Very scary at night!" =)-

A Love Letter to Noelle Hotel - Where Nashville's History Meets Modern Luxury…read more Some hotels simply give you a place to sleep. Noelle gives you an experience. Located at 200 4th Avenue North, just steps from historic Printer's Alley and only a short walk to Broadway and the Ryman, Noelle occupies a beautifully restored 1929 landmark that originally opened as the Noel Hotel. After decades serving as an office building, it underwent a remarkable restoration and reopened in 2017, preserving its architectural soul while transforming into one of Nashville's most beautiful boutique hotels. From the moment I walked through the front doors, I was completely smitten. The first thing that caught my eye? The gorgeous one-inch mosaic tile floor spelling out NOELLE at the entrance. It instantly reminded me of the grand historic hotels I've wandered through in Europe. Every detail feels intentional. The soaring ceilings. The original marble. The stunning Art Deco and Classical Revival architecture. The plush emerald velvet furniture. The dramatic lighting. The oversized artwork. Every corner begs you to stop, admire it, and take another photo. It's truly a feast for the eyes. The location couldn't be better. You're tucked just far enough away from Broadway to escape the chaos, yet close enough to walk to all the music, restaurants, and nightlife that make downtown Nashville so special. The valet staff couldn't have been friendlier, making arrival and departure completely effortless. Even if you're not staying overnight, Noelle is worth visiting. Inside the lobby is Drug Store Coffee, a gorgeous café with beautiful design, an incredible pastry case, excellent coffee, and a menu that made me wish I'd arrived hungry. It feels more like an upscale European café than a hotel coffee shop. I could have happily spent an entire morning there. Downstairs you'll also discover Lona, one of the best restaurant experiences I've had in Nashville. Outstanding food, beautiful décor, exceptional service, and a hidden speakeasy tucked away nearby complete the experience. Honestly, Lona alone is worth making the trip to Noelle. What impressed me most is that Noelle doesn't feel manufactured. It feels authentic. The restoration honors the building's nearly century-long history while embracing modern luxury, art, and Nashville's creative spirit. It's sophisticated without feeling stuffy and elegant without losing its warmth. I didn't stay overnight this visit, but after spending several hours exploring the property, I already know where I'll be booking my room next time I'm in Nashville. Hotels like this remind you that travel isn't just about checking destinations off a list. It's about finding places that make you slow down, look around, and appreciate great design, thoughtful hospitality, and the stories held within historic walls. Noelle is one of those places. Life's too short not to eat well, travel well, and sleep somewhere with a story to tell. Noelle lets you do all three.

I thought I'd Have stayed in every great hotel in Nashville…read more. The moment I got dropped off was checked in by the wonderful graceful Laurie at the front desk . You feel as if you're steeping into a very cool place as soon as you walk in the door ! Lobby was full of very cool families. .. cowboys and cowgirls ..very classy looking bar ! The room was beautiful and more importantly very quiet . We are a few blocks from Broadway and you're in paradise ! The next morning had a great breakfast .. service food and a wonderful waitress ! Great ambience and treated my friend with Jerry with great care !! Back at hotel And had a wonderful time at the bar ! Met some interesting folk from out of town ! Bravo to Omni and it's great staff

I purchased the Omni with Love package. I did not receive a phone call from a concierge to help…read moreplan our stay. I did not receive the guaranteed late check out. I was charged extra for the strawberries and champagne when I had already paid for it by purchasing the "With Love" package to begin with. I was charged an additional 56$ for in room dining that I never even purchased at all. I also didn't receive my $50 credit that the "With Love" package is supposed to come with. I brought these issues to the staff's attention upon checkout when I received my bill and saw so many things wrong with it. The person who answered the phone (night auditor) was leaving around 7am and told me he couldn't help me and that I needed to call back later to speak with a manager. He did not take notes or pass my issue along to anyone, so when I called back later, no one was aware of what happened. To make matters worse, it took a manager 1.5 hours to resolve the issue after my initial phone call at 7am. I called the front desk 3 times and after 1.5 hours with no call back or resolution, I had to go down there myself and demand to speak to a manager. This was my first wedding anniversary with my husband and we will never forget it because of how bad the service was. Even with the additional charges being removed and the manager refunding us about $100 in bar charges, it wasn't enough to make the situation better. We should have been refunded for the entire "With Love" package and charged a standard room rate for our entire stay since the entire "With Love" package was not delivered as promised on the Omni website. The manager tried to help us and did what she thought made sense (removing the charges and comping some bar drinks from our tab), but that doesn't make up for ruining our first wedding anniversary. I NEVER should have had to follow up on any of this. The "With Love" package should have been experienced as advertised and if they couldn't do that, I shouldn't have been charged for it at all. It changes your nightly room rate to a higher cost than what standard guests are paying. I still paid "extra" and didn't receive what I paid for.

We travel for work often and decided to do a little staycation weekend downtown. I had a small…read moreprocedure on Friday and checked in that evening for a night to myself to relax. Ordered a little girl dinner and watched tv. (Meat and cheese board, Caesar salad and a chocolate cake) The next day I decided to visit the pool while waiting for my husband to join me. It was packed! Highly recommend planning ahead and getting a daybed otherwise you may not find a spot. They sell day passes to non guests which is a bit disappointing but guest services went above and beyond to help us find a place to relax. Much needed after my procedure the day before. Service in the pool area was on point. Very attentive to everything we needed before we even knew we needed it. We had dinner at 888 that evening which was delicious but a bit rushed so we had dessert in the hotel bar. Bourbon steaks bar is actually going through a renovation so they are using the membership lounge as the bar. So we had a great view during our dessert but having breakfast wasn't ideal in the small temporary area for members. Not a huge deal-still nice -but just a heads up for everyone. We will be back once the renovation is complete on Bourbon steak

We arrived in Nashville where we were booked through another hotel but under circumstances out of…read moreour control, we had to come to KW Marriott for one night. Shana was the one who helped us upon arrival and my gosh she was amazing. So polite, inviting and overall gave us such a good experience and feel that we ended up cancelling our other hotel to continue our stay at JW Marriott for the remainder of our stay in Nashville. She really needs a shoutout by the way she treats people! Exceptional. Room was great and pool was fun too!