From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

The technician, Braden, arrived earlier than planned and performed a detailed inspection of our…read morefirebox, gas lighter, damper and flue. I knew that the fireplace had not been used much, and technician found everything to be in near compliance. There was one small item that needed to be addressed, and he took care of it. He pointed out a couple of items that we needed to watch, and provided tips on types of wood that is appropriate to use. Braden checked out the flue in the attic as well to make sure there were no issues. We plan to use them to clean out our dryer vent as well.

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

From the owner: After three generations in this trade community, we no longer participate because of its practices…read more If you see our unrecommended reviews, you can see our customers genuine response

I never had the opportunity to experience whether or not they are good at what they do. I tried to…read moreuse them 3 years ago and was ghosted when he was supposed to show up to an appointment. After the no show he didn't answer any calls or texts and we had to scramble to find another company as we were on a deadline. After having another chimney issue they were recommended by a trusted colleague so I decided to give them another shot. Appt was "around 10:30" so I left work and arrived at 10:18. I stayed and waited until nearly 11 before I called to check on their arrival time and they said they already came and left because no one was home. A phone call when on their way and/or a call before they made the judgement call to leave would have gone a long way. The prompt for my review, though, is the way the owner handled the situation. He was extremely disrespectful, he acted as if his lack in communication was my fault, and the conversation ended with him saying "I don't like your attitude and I don't want to do this job for you anyway." I've heard he's a nice guy but that was certainly not my experience. All of it could be prevented with better communication and quite a bit more professionalism.

Inspection/cleaning was scheduled for 1130, yet they showed up at 1030. On top of that, they failed…read moreto mention their "inspection" didn't include getting on top of house. One of the reasons I scheduled an appointment was to have chimney cap looked at as well. Guess running a vacuum up the chinney/visually looking at it from the living room, while being in and out in 15 minutes, is their idea of an inspection. Save your time and spend a little more money by going with someone else!

Had the pleasure of having BRANDON come out to check my chimneys. Not only did he do an extremely…read morethorough job, but then took the time to provide me with several options as to how I might present the problems I was having. Really appreciated him and would highly recommend the company in general and Brandon in particular!

They repaired our flashing on two chimneys that were leaking. Replaced caps with caps that throw…read morewater away from the chimney and flashing . Also replaced a lot of stones that had come off. I was impressed with the professional attitudes. From the office personnel, the sales staff, Jason, and both installers worked to provide the best repair possible. Cleaned up well. Would recommend this company highly,