Tried to use Katy plumping to get a shower cap changed as I was travelling, but they charged us a whopping $125 to change a shower cap. Initially when I had called in to check, they mentioned that they do not have any minimum charges for the work, but after complaining the service manager called me to say that the minimum for any work is $125. They mentioned sending our trucks to a location (even when they were at Katy) was an expensive affair. Would not recommend them to anyone. Very very expensive. read more

Katy Plumbing Company is awesome! Jake came out and went above and beyond for the two jobs I had. Kind, courteous, and made sure everything was working great. Got our water softener working again and flushed our tankless water heater. It's great to have such a knowledgeable person working at your home. I trust Katy Plumbing Co! read more

Wow. Had I read some of the negative reviews below, I may not have called this company. I'm glad I did though. The whole experience was positive, and I felt like I got a good value for the service they provided me. My plumbing technician, Mark, and his assistant were right on time, and they did a thorough job of fixing our problems, and left my bathrooms clean. I felt the price they charged was fair, and they didn't try to nickle and dime me with extra services. I will use them again for future service. read more

OUTSTANDING SERVICE Very Professional Company ~ Fixed a leaking shower for us in about an Hour. Noticed some brown tint in the water when we turned everything back on. We took a look at the water heaters and did some research, no pressure to buy bit did a work up for new water heaters and/or join tankless. We will definitely work with The Katy Plumbing Company Again ! read more

Kurt was efficient and handled my water leak despite its tough location. Regardless of the high temperatures in the attic and crawling over ceiling joists and insulation, he took care of my leak in a professional manner. I definitely would recommend Katy Plumbing Company to others. read more

We had a leak coming through one of our light fixtures and called Katy Plumbing Company. It was Friday night and we were trying to get someone out over the weekend. The lady on the phone told us there was a $125 emergency fee for the weekends. We told her that although we would like someone to come out on the weekend, we did not want to pay the fee as it was not an emergency and we could wait until Monday. She then told us that she could have someone out Sunday morning. Ok great! The gentleman came out and spent a whole 5 minutes here before telling us that we needed to call an AC company and then proceeded to ask us for a card number for the $125 emergency fee. Are you kidding? We paid it because the man did his job and it was not his fault, but this was completely wrong. We made it very clear to the woman on the phone that we did not want to pay an emergency fee and TOLD her we would wait until Monday. There is no way she misunderstood us. I will never call this company again nor recommend them to anyone. read more

I have been using Katy plumbing for 19 years George and his staff are top notch. On time , efficient , friendly and professional We will always use Katy Plumbing and recommend them to everyone Local owned and have distinct advantage over national companies and larger plumbing companies George and his staff back up their work Bob Young read more

When you have plumbing issues, "JOY" not the first word to come to my mind. But, this company is a first class organization from the original phone call to the final plumber Jason that came out. Polite, nice, courteous and cleaned up all! Great experience and great company!!!! read more

Great service and very quick response time with very reasonable pricing ! Our plumber was amazing - very knowledgeable and clearly explained my options and what he was doing along the way!! Highly recommend your company!! read more

If you like spending 5x more than you should for sink installation go ahead and use Katy Plumbing. A very knowledgeable guy came over and looked at my job. Install a double bowl cast iron sink and remove the old one. I had purchased all the parts (sink, drains, and pipe) and the quote was over 1000.00 REALLY... almost 500 just to pull the old sink and drop the new sink in...... almost 400 to hook up the drain hookups. I got a second quote and it was 150 - 200 complete. They are scheduled to come do the install this weekend. That is Crazy read more

My water heater stopped working. I contacted Katy Plumbing and their dispatcher was on top if it. They came out the same day and fixed my issue quick. The plumber was professional and courteous and told me exactly what was wrong before I gave him the go ahead to fix it. I would definitely recommend these guys. Thanks Katy Plumbing Co. -JH read more

Called at 9am Tuesday morning asked if they had anyone available to come out that day they said actually yes tech in your area can be there 1-2 hours no one ever called or showed up all day I called said tech was behind on another job will call me when he leaves nothing ever I finally called back they rescheduled me for Friday sure it's ok no hot water until Friday thanks!!! Won't be calling them ever again!!!!! read more

We were charged $529 to replace a $49 part. The plumber was here 45 minutes. That's just insane!

I have used and been a customer of Katy Plumbing for many years, but no more. Katy Plumbing should be ashamed of themselves for the blatant and obvious PRICE GAUGING OF FLOOD VICTIMS! Since my home was devastated in flood caused by opening the dam, I and others in the neighborhood are taking the opportunity to replace our vertical galvanized pipes since the homes are already down to the studs. Katy Plumbing had done my horizontal pipes several years ago for a reasonable price that was in line with what others were paying in the neighborhood. The man they sent out to my house on Tuesday was such an obvious con man my radar was up instantly. He quotes $15,000 but since I was such a loyal customer and if I bought the customer program for $69 it would come down to "only $11,900". This sounded well outside of the market and exceed a quote I received that included drywall work two years ago. I reached out to my neighbors on our blog as well as receiving other quote from two other companies. The quotes I received $5200 and $5500. My neighbors responses showed a price range of $4800 - $5800 which is likely due to variables in number of bathrooms on the first floor (some masters are up and some are 1st floor in the neighborhood). So Long story short, EVERYONE BEWARE of KATY PLUMBING! Especially my FELLOW FLOOD VICTIMS. To Katy Plumbing: You will see this post come through the BBB as well as the Price Gauging complaint I am filing with the TX Attorney General that is up on my other screen as we speak. It might be time for you to re-visit your corporate ethics policies and maybe look at yourselves in the mirror, cause you have lost your way. read more

Great job by Katy Plumbing. They give me a two hour window, always call just before they show up, very professional. Their office people are always well informed and a pleasure to talk to. Impressed by the cleanliness and organization of the folks that show up at your house. I had multiple jobs including installing a vanity I supplied. The unit was damaged that they identified. They actually went to Loews with me as new one would not fit in my car. Mark and his helper were very helpful and patient as it took us about three hours to get the new one with out any defects and I was not charged for this extra time. Replaced the kitchen faucet, had an excellent selection on his truck. Put in a Grohe, my wife still says she loves it everyday. As usual, these guys do a great job, in a professional manner, at a fair price. I would use them for any plumbing job, big or small. Thanks read more

Awesome! Kurt and his partner were very fast, clean and informative about the work. Would have you come again. :)

Excellent company. They give me quotes for each service needed and tell me honestly what I can't put off and what needs to be done but can wait until another day in the near future. I've used their services several times. They're friendly, the work is done as fast as possible, and pricing is very good. I've used other plumbing companies that I later learned took advantage of me during desperate plumbing situations. This company uses no high pressure or sales tactics. Not to mention that they are very prompt in getting to you. You won't be disappointed. read more

Awesome plumbing service. I called to get some estimates on getting some work done and was promptly schedules in. The plumber came on time and was very polite and went through all my plumbing needs answering all my question while still giving me advice on what my options were. The plumber never pressured me into anything while still giving me a breakdown of all the pricing (which was significantly cheaper than capital plumbings quote) and availability. I went ahead and got work done on both my water heaters with plans to get a water softener and water purifier put in, in the near future. Definitely found my plumbers of choice read more

Fantastic service and awesome people. We had to have a hot water heater replaced last night and they got it done quickly and with the utmost professionalism. I would use this company again in a heartbeat but let's hope not for a while. Ha,ha. :-) read more

The Katy Plumbing Company is now my forever plumbing company! I knew as soon as I spoke with Barbara to schedule service that I had hit the jackpot. Dallas & Aaron came out as scheduled on time,professional, and courteous. They checked out the problem and offered three options along with pricing and cleared the clog in the main line. They both worked hard and went above and beyond and had us back to working in no time. There are not enough superlatives to describe the fantastic customer service here! read more

Dallas arrived early. Hot water replaced in under 2 hours from his arrival to delivery of my new hot water heater by Aaron. Installed and done. I will definitely use them again. Great guys. Great company. read more

This is the 2nd time I have used Katy Plumbing. They are professional and got the job done without wiping out your bank account! I will use them again! read more

It doesn't matter who they sent to fix the plumbing issues at my house, they all provided me with the best service. This is the 3rd time I used them and my membership with them worths every penny. Last Saturday, the sprinkler back flow valve was broken due to the extreme cold in Houston. They replaced the new valve for me, and educated me how to prevent it from blowing off next time. Highly recommend this company. Keep doing the great job, Katy Plumbing. read more

Over priced! Clueless plumbers! Arrogant owner! Great choice if you like having someone come back multiple times to fix 1 problem because they can't fix it right the first time! Not worth the crazy rates! read more

The team that was sent was professional and completed the work very quickly. Price was very reasonable and Nick and Forrest explained things well with what they were going to do. Response to my call was excellent. I will definitely use them when I have my next plumbing problem. read more

What a shame! Wanted to support local Katy company since we are the same, ended up getting a bad deal! Called them because we were having a hard time lighting our hot water heaters after an issue with the gas. It was a Saturday, so they said it would be a $125.00 trip fee. Did not really like this but had them come out anyway. They lit (4) hot water heaters and were here for about a hour (of actual work), charged $667.00. Please do not support a company that gouges its customers. read more

Great service & staff . Top notch and on point always. Never disappointed. Highly recommend them.

Daniel came over to check a leak that i had in my shower which was recently remodeled. He verified that the shower pan and the newly installed tile on one of the shower walls was installed incorrectly and was the source of the leak, not the plumbing. This saved me from having to do a complete shower demo and around $2000. I give Katy Plumbing a lot of credit for coming over because this is an additional problem and expense that I now have to incur from a contractor that they have occasionally subbed out work to. See 6/17/2016 post. They are a stand up company thats for sure. read more

We hired Katy Plumbing to help us fix a leaky sink in our kitchen. Turns out the garbage disposal was leaking and needed to be replaced. It was replaced with a brand new unit that's so quiet my wife and I can barely hear it work! Later, we found there'd been some kind of drain clog and Katy Plumbing sent out a new plumber to take care of it at no charge even though he was here for almost two hours. It was great service. Thank you. read more

Had a nasty sewage back up, I just wanted an estimate on repairs. They wanted $300 to climb on the roof to find the clean out trap. No thanks, I can fall off my roof for free. They also estimated 3500 for the fix. I later found a place that did it for around 1650. The other crew even cleaned up after themselves. Go elsewhere, Katy Plumbinh Co. Is expensive. They also called me several times in one night about 6 weeks after the estimate to ask them if I was happy about the work they did. !?? Manage your data, people! I blocked both numbers, they will serial dial you. read more

Very Impressed! I got an appointment the same day that I called. The issue turned out to be something other than a plumbing issue and I wasn't talked into services that I didn't need. I ended up having the technicians replace a toilet while they were at my home and was very impressed with the quality of service. Honest and trustworthy. read more

Great job! Called around 830a got an appointment window for later in the day 1p to 4p. Got a call to let me know that Kurt was on his way. 15 minutes later he arrive with helper and got to work. They did a great job at a great price! I hope we don't need a plumber for awhile but if we do I know who to call! Kurt with The Katy Plumbing Co. read more

Bad News Plumbing Company - Called to have faucet fixed on master bathtub and indicated that threads were stripped. Katy Plumbing fixed the problem for $185, which I assumed included the fixing of the threads. What they did was simply put plumbers tape on the threads and put the faucet back on. A week later the faucet blew off and 80% of our house became flooded. Very inconvenient, since we were unable to live in our home for 2 months while house was rebuilt. Extreme poor decision made by Katy Plumbing employee. It gets worse - they also took a look at our hot water heater and told us the hot water heater was in good shape, but needed to have some of the connections replaced. We agreed to letting them do this, as this was still on the first trip and prior to the faucet blow out. Once they completed this work we noticed that our hot water heater was not working anymore. So we asked them to come take a look at it and they now claimed we needed a new hot water heater. The new one did not work either and then they checked the source to find out that the gas was turned off. So we got a new hot water heater unnecessarily. On top of that they also torn up the attack entry way in the ceiling. Following this work our Comcast connectivity stopped working - again caused by the incompetent Katy Plumbing staff. They hooked up a trouble light in our attic and unplugged the Comcast connection - which took about 4 days of hassling Comcast before I discovered what they had done. President George Johnson was unwilling to compensate us for the trouble caused by his staff and the poor workmanship provided by his lousy staff. Extremely unsatisfied customer and highly recommend to all to never use this company. Greg H. read more

We called them out for minor leaks and were so delighted by the service that we ended up with a major installation that we had been contemplating. The job was done on time, professionally and competitively. The annual service contract is worth considering. We highly recommend them. read more

Because of the recent freeze I needed a plumber and found The Katy Plumbing Company. Not only did this company walk me through some damage control over the phone they sent Kurt out to my home in Katy within an hour. He actually saw that my repairs were minimal. It took him a few minutes to see the problem and decided he could not in good conscience charge me the trip charge.....Thank you so very much, I am used to being ripped off. read more

After a misstep with my original appointment time, two very polite and businesslike technicians arrived at my home with flowers apologizing for the inconvenience. They then proceeded to make the necessary repairs to my kitchen sink. Kurt and his associate could not have been nicer or more professional. They encountered several issues that made the job more difficult but they just kept saying that they enjoy a challenge! They were very thorough inspecting everything else and did an excellent job of cleaning up. I could not be more pleased and would definitely call them again. Thanks, Kurt! read more

We moved to Katy a few years ago and I didn't know a good plumber. I just picked Katy Plumbing out of the long list. Kurt with Katy Plumbing just left after he finished a fairly simple job. He was quick, neat and polite as well as a highly experienced plumber. Their prices were very reasonable too. I would recommend their service to anyone. Don't be confused by other companies with a similiar name so be sure who you are calling. The office people/dispatcher are very professional too, read more

Katy Plumbing is the best!!!! Arrived on time, performed the work in a timely manner and charged no more than was quoted.

Had a delay in original arrival. They dispatched a new plumber, showed up within 10 minutes of what was originally expected, so not too bad. The plumber, James, was fantastic quick, proficient, and a good communicator. Cost came in under what original budget was expected. Happy with the service, especially James the plumber they ended up having to send. read more

I called to replace a water heater component. They were one of the only companies in the area certified to service it by the manufacture since it was still under warranty. He arrived on time, was friendly and efficient. Their service exceeded my expectations. read more