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    The Kendall

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    Ask the Community - The Kendall

    Ardmore at the Trail - Gym at Ardmore at the Trail

    Ardmore at the Trail

    (7 reviews)

    I have lived here for the past 6 months and could not be happier! Kate was amazing during the…read moreonboarding process and was always there to assist with any questions or concerns. Maintenance is always quick to fix any small issues that may arise as well! Highly professional all around!

    Attention! Be warned: the managers here withhold important information, manipulate the situation,…read moreand change the terms without proper notice. I am facing a major issue with how my lease renewal was handled and unsure if it can be resolved. I'm also planning to write a separate review about my overall experience living here for two years. In late November 2024, I received a written notice that my lease would end on January 26, 2025, and I was required to notify them 60 days before whether I'd renew or move out. I went to the management office to fulfill this request. I introduced myself, provided my apartment number, and told the manager in person that we would not renew the lease. I also asked if it was possible to stay five additional days past January 26 and pay for a full month instead of prorated days. The manager checked the system and assured me everything was fine. I left confident that the matter was resolved. However, the manager didn't offer me paperwork to sign or suggest I send an email or provide written notice to confirm my decision. I trusted my in-person visit and conversation were enough, as I followed their instructions to notify them 60 days in advance. For the next two months, I received no follow-up emails, phone calls, or reminders from the office. On December 23, my husband received a text asking if he had any questions regarding a month-to-month lease starting January 27. Confused, he responded, and the office claimed we hadn't provided proper notice, so they switched us to a month-to-month lease. My husband, not knowing I had already visited in November, replied we wouldn't renew. Despite this, we received no formal communication about our lease status or move-out process. On December 30, I got an email stating we would be charged for a month-to-month lease due to allegedly late notice. Since I had already informed them in November, I believed this was a mistake caused by frequent office management turnover. I called the office and explained that I'd spoken to the manager two months earlier. The current manager denied responsibility for the previous management's actions and claimed she had no record of our conversation. When I asked when she started working there, she admitted it was in late November, the exact time I had visited. That evening, I went to the office with my husband. The manager initially denied recognizing me but later admitted she did. I asked why no one had followed up with me for two months, and she showed me that she had supposedly sent two emails. However, I didn't receive them. I've received other emails from the office, so how could I miss these? It seems these emails were either sent to the wrong address or intentionally withheld. I asked the manager if it wasn't her responsibility to ensure the process was completed when I came to notify them. She paused, then said, "No, it wasn't my responsibility." This negligence has caused unnecessary stress and financial burden. The manager, knowing I had already completed the necessary steps, found an opportunity to make us pay an additional $2,000 by blaming us for late notice and switching us to a month-to-month lease. I strongly caution anyone considering moving into this complex to document every interaction with the management office in writing. This situation reflects poor communication and unprofessionalism that has been present throughout our two years here. If anyone wants to contact me to resolve this, please note I do not want to engage with Kate Netzer or the head manager. If this issue is to be resolved, it must be through someone else from the management team. anastasiiaplastun@gmail.com

    The Kendall - apartments - Updated June 2026

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