The guy in the leather 'cage' downstairs is very helpful and friendly. Gives suggestions and offers a plethora of knowledge. Sadly I can't say the same for the coworker at the counter. They/She is dismissive and unhelpful and doesn't seem to care you're there. It's just a weird vibe she puts off. She/They would rather be standoffish than engaging. I watched the interaction with other customers and realized it wasn't just me. At first I gave leeway to that fact that we all have bad days; so thought I'd check the yelp reviews and discovered it wasn't just me. Fortunately the guy in the cage notices this and gets you back on track; if not, seek him out. The counter employee isn't enough to keep me away from the shop, it truly is a landmark with great products. I'd just rotate that persons work position because their customer interaction skills are bad. Cashier guy is also friendly and nice! It may be intimidating to go into a place like that if you're a casual shopper for their stuff, but if you ask the questions you'll find what you're looking for. We all have levels of comfort in places we aren't familiar with. Anyway, check it out! read more

I love that this old school gay leather shop has been around for 60 some years. It has an incredible selection of everything you could possibly want, from jockstraps to lube to harnesses. The people are very friendly and happy to answer any questions. My only complaint is that they use gigantic Price stickers that do not come off of the products. If you're going to use stickers for price tags, make sure that they actually come off easily. I spent five minutes trying to peel off the sticker and it just will not come off. It's a mess. read more

The Leather Man - The price sticker does not come off easily. - Leather Goods Near Me - New York, New York

Leatherman NYC has always been more than a shop--it's been a destination: equal parts craftsmanship, community, and delicious mischief. Which is why my latest visit felt like walking into an alternate timeline. There is clearly a sadness lingering since the loss of a beloved staff member last September, and you can feel that grief in the walls. Upstairs, the boys were initially guarded but soon revealed themselves to be charming, helpful, and lovely company. Then I ventured downstairs. Reader, I was unprepared. Stationed below was what can only be described as a foul-tempered cryptid of retail legend: part bridge troll, part dungeon goblin, part tax auditor cursed by a leather witch. A creature so committed to hostility that one wondered if speaking caused it physical pain. It communicated mainly through glowers, sighs, and the kind of energy that makes houseplants wilt. The shelves were overstuffed, the glass cases looked as though they'd lost a bar fight, and the artisans sewing away did so in a silence so grim it felt monastic. This is not the Leatherman many of us know and adore. The place still has heart--but somewhere in the basement, a snarling mythical beast is guarding the gate and scaring the villagers. Free the dungeon. Restore the delicious mischief. read more

FANTASTIC FETISHGEAR If you know quality, THE LEATHER MAN If you want gear custom made, THE LEATHER MAN If you want an investment that will last, THE LEATHER MAN THE LEATHER MAN has been proudly serving the community for years. At a time when "makeovers" and "renovation" and "rebranding" are all the rage, TLM has remained a familiar old favorite: exposed wooden floors, some exposed red brick, ram-packed with quality merchandise. The staff are knowledgeable, friendly and ready to lend help or advice Don't be fooled by the tiny size: there is a lot of gear packed in. And there's an even more expansive downstairs with acres of more gear, harnesses, chaps, hats, gloves, videos, steel toys and more I don't look at the prices ---- yeah, I know nice. And, while not "cheap" prices feel pretty reasonable. More importantly, you are not finding the lower to low grade "leather" other store try to flog off as "quality" (when the only quality they have an eye on is their fat-cat margins). You shop at TLM to treat your, to make an investment in the lifestyle or because you don't want to turn up at events in any old caque that has cracked, split and wrinkled like a dirty old two dollar bill) read more

My star status is for the way I was treated. The girl downstairs couldn't have been bothered to help me. I felt very uncomfortable while I was looking to get fitted, even making disgusted faces as I handed her back product. When I left, I asked for her name, and she answered 'don't worry about it'. The cage I wanted was not in stock, so I said, 'I'll come back then', but not now. I doubt I am the only complaint about this employee. read more

The staff downstairs were really mean, I was there to purchase products and asked the question about sizing, and product recommendation. the staff downstairs was very impatient, unfriendly, mean, and laughed at me. Horrible experience., will never visited again!!! read more

An institution in NYC and one of the finest leather shops in the world. Great customer service and quality products make it a must if you're looking for new leather gear or fetish products. They close a little early for my taste but check them out if you can! read more

The Leather Man - Customer service. - Leather Goods Near Me - New York, New York

Amazingly polite and professional staff. Helpful as well. My sexual orientation being Gay, will most definitely refer friends. Enjoy and Love the laid back atmosphere. read more

The Leather Man - Leather Goods Near Me - New York, New York

Pricey but worth the quality. I had some custom alterations made and got GREAT personal "service" right in the fitting room by two employees. Needless to say they went above and beyond or should I say "bent over forward" to make sure I was happy. They gladly took my deposit and the work was perfect. I return frequently because my appendage requires a lot of fitting and when I show it, I always get what I need! read more

The Leather Man - Hat and harness. - Leather Goods Near Me - New York, New York

Nice, helpful, good range of items with reasonable cost. A pair of gloves I wanted was out of my size and they put in an order for 2 different sizes so I can see what fits best. Very happy with the harness I bought. read more

Best place for custome leather chaps! You can walk in and get custom same day. They havea gizillion style on the rack that can be custom tailored for you on the spot! And while they cater to gay men, they will do chaps for women. I just love mine! And the toy selection in the basement is amazing! Love you guys! read more

Excellent Craftsmanship is the first thing you notice - then the high quality of the leather and trimmings. All assembled to be functional and strong the quality is felt in the comfort and SEXY designs of their items. I Highly Recommend The Leather Man Shop. read more

The Leather Man - Colar with Chain and Interchangeable Jock Strap - From The Leather Man - Leather Goods Near Me - New York, New York

I always make it a point to stop by the Leather Man when Im in New York, usually on the first day because they will always know what parties and events are going on. The Leatherman offers unique items I can't get in San Francisco/Honolulu and always has friendly service, Their items are always made of top- quality leather. read more

First visit to this iconic store in NY , highly recommend it , great selection of leather gear . Wonderful hospitality by the staff and great value . read more

Iconic West Village staple with a sex positive staff that's super helpful getting you what you need to get you off. read more

The Leather Man - Front window - Leather Goods Near Me - New York, New York

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Great selection of products and friendly staff (except for the surly person in the skirt working the register yesterday). A bit pricey but definitely recommended if looking for quality leather and other gear. read more

Thought the selection and quality was great, and the tailoring of the harness went quick! Appreciate Rick keeping me company as we waited--top notch, would go back again when I'm in town. read more

"Ouch!" is the first thing to come out of my mouth when I leave The Leather Man. I am no sub, but the missing Benjamins from my wallet is proof that this place has me pad-locked in their custom leather posture collar, kneeling to it for all my leather needs. This place is for deviant minds. Adventurous couples. Sometimes individuals nursing a broken heart through creative chastity. I've been coming here for so long that, to my surprise, I had an account with a special discount under my name. Besides the embarassment of having to clear up what I do for a living, the super professional and friendly staff were nice enough to let me keep that perk. It's like one big happy family here. Home is where the heart is, and they stole mine. They have all kinds of toys for girls and boys. Books, DVD's, things to put you at ease... Their selection caters to the less deadly of the species. On a brighter note- if the shoe fits, who cares if you don't have the right parts? You can always buy the right parts. Make the descent down their narrow spiral staircase to leather, latex, and silicone heaven. It is well worth the trip. This is a place to transform yourself from man to Bear, average joe to a jolly Jane, humble grrrl to Amazon Queen. If you aren't into leather or fetish gear but happen to stumble accidentally into this place, you can always get a perfect custom leather belt while you wait. Just remember to leave all your inhibitions and baggage at the door. They will give you a unique identifying ticket with labels such as "SLUT" to pick them up on your way out. Stay strapped. read more

The Leather Man - Leather Goods Near Me - New York, New York

I came in to buy a paddle and perhaps something else, but while the paddle was quality , the service was decidedly not. I had basic questions that were apparently difficult to answer and there wasn't any engagement to find something else (while I wasn't necessarily looking, with a prompt instead of looking at their phone or computer, I might have bought something else). I was also prompting discussion about products and got nothing. I know this isn't a luxury store where there is commission and I know I'm not some leather stud to peek the interest of the shop boys, but honestly a little more and I would have bought more because there was room in the shopping budget and or might have splurged on a big ticket item. read more

Syllus was very helpful, professional, and knowledgeable. He helped with fitting me for a c-ring and was very respectful. Great shop! Great staff...I will definitely return. read more

Really fun place to explore leather fashion, or some BDSM gear. Love this place, and try to visit every time I'm in NYC. Great selection and good customer service. read more

I have visited this delightful shop a couple times now. It's a perfect place to pick up quality toys for impact play. Toys are downstairs. If you're a fan of leather clothing for fetish wear, you will truly adore this place. Be aware that, in keeping with its legacy as a bastion for gay men, the clothing is mostly for male-bodied people. The whole Christopher St area has gentrified a lot; this has its good and bad sides, but overall the neighborhood is lovely and you can easily make a whole morning if enjoying a trip here. As always, there's basically no parking so do yourself a favor and take the train. Extremely poor handicap access, very sorry to say. read more

The people who work here are pretty rude. I wasn't greeted or helped until I was told to check my bag in the nonexistent bag check. I'm not sure what the issue with me was but they were more than willing to be polite and greet others. I was looking for a particular item and when I did ask for it there was some engagement... Reluctant engagement. Both of the young men who work there seemed bothered by my presence so I left without anything. With regards to toys the supply is limited and pretty much what you can find at any shop in town. The same goes for lubricant and other personal items. There really is no reason to go out of your way to come here unless you need leather goods and even that's a stretch. Despite the fact that I have come to the leatherman for over 20 years this will be my last visit. The old staff was welcoming friendly and informative. But with the endless supply of goods online that also come without an ounce of attitude I will make my future purchases there. read more

The leather man is honestly a cool store just too Browse through. It's got a nice vibe inside that is unique with a pretty large inventory. Their prices I'd say are a little high, but everything is high quality so it's a good trade-off. Staff is nice too and overall a good place to get leather needs and accessories! read more

Let me just say that I've purchased a lot of leather, sexy undies and other accessories in my lifetime. Many times when you go into a store like this you feel intimidated. Not at all here. Max was so amazing (and hot!) and he helped me pick the right harness for my body type. Let me just say I don't always feel 100 percent comfortable about my body and I don't have the stereotypical gay male body but Max made me feel confident. He helped me feel comfortable putting it on and made sure it fit perfectly. He tried several of them on me before finding the perfect one. That level of personalized service is hard to find in a retail environment these days but you will definitely get it here and I will definitely be back. Now if only I could afford the $500 leather pants and shirts. :) read more

A great place to shop for your needs. The staff is very helpful and polite to assist in what we you need. The selection was large and well stocked. The storefront does not seem that large, but once inside, there is plenty in stock for whatever you may be looking for. Worth checking out. Feel free to ask the staff about the nightlife. They were very helpful. read more

The staff was super friendly and helpful. I was having some trouble with sizing on some garments and Josh took the time to help me get correct sizes and size them for me. He even altered a piece on the spot, adding additional snaps, to make sure the fit was perfect. Highly recommend or your leather needs! read more

I'm a small guy with small arms, and I wanted to get some leather arm bands like swoll guys wear to feel sexy and okay in my own body. This type of body positivity is obviously not standard at Leather Man. When being fitted, the person fitting looked discredulously at me and asked "do you even exercise?" I tried to say yes, I do yoga regularly, but he dismissed me to flex and say I needed to lift. Then, he told me the problem with the fitting wasn't their fitting but the fact I didn't have arms like the man who pointed again at his biceps. "The problem is you don't have arms like these". I tried to say "no, the problem is your shit attitude," but at that point I felt 0% attractive, even with the salesman trying to flirt with me to cheer me up. I got the hell out of there, and don't want to come back. The world is too obsessed with big, muscular guys, but leather is supposed to be about accepting everyone, not belittling people. I've been a regular for seven years, but this will be the last straw without an apology. read more

Fantastic selection of high quality goods. So many styles to choose from. They allowed me to try on in the store and model for my BF. They allowed my BF to sit down while I went back and forth to the fitting rooms for different outfits. Very knowledgeable staff. They do free alterations on site for anything you buy. I love this place - today was my first visit. I will be back. I love the smell and feel of all their leather products. I wish I could be their in-house model - I'll do this for free just to get to wear this stuff everyday and help customers find the stuff they need. read more

If I could give a negative star if would be lower than 5. I purchased several expensive items at the store and needed to get a refund for approximately $500. I have contacted them over 10 times, including several calls to the managers. I always get promises that customer service is their forte'. I am calling the NYC and Chicago Attorneys Generals to have them investigate and force them to refund the money. If anyone knows why the leather community has almost died out in NYC, here is a good example Buyer beware!! read more

Nice store. Vast selection. But the customer service, BEYOND HORRIBLE, almost vulgar. Sales person ANDY T (according to my receipt today 12/17/11 @ 4:20) really needs a good enema. He's packed full of "ca-ca". And why only God knows... he's working in a small fetish store, gees. He displayed a nasty arrogant queenie attitude, when its really not needed. I don't even get that treatment in Barney or Saks, But I have to come to Christopher St to find it. Sad Otherwise... Nice store. read more

This is THE place for custom leather work, harnesses, ball gags, and a huge array of rubber to (hopefully) satisfy any craving one may have. They even made a custom dog harness for my dog out of leather and chain. This is an excellent business and should be your go-to if it's in your scope of interest. read more

I like coming here for my more heavy equipment. The staff is very knowledgeable, friendly and super helpful. The prices reflect the quality of the goods- every leather item is handmade and built for longevity. A must for any heavy kink enthusiast. read more

I asked for help, got it instantly, tried on a few things, got what I needed, they customized it right there on the spot, and I was out the door within 45 minutes. They are friendly experts who aren't afraid to be honest. Whether you're looking for custom fit leather pants, or just an armband, head down to Christopher Street and walk in their door. You won't be sorry. read more

In the Summer heat, I'd lost an inch or two off of my tummy. So, I took my belt back to The Leather Man for some adjustment. The friendly guys whisked me downstairs, and with three *pop*s, my belt fit again! Thanks Leather Man! read more

For quality gear and products from a staff who know their shit, this is the place to go. There are some other leather and fetish shops around, but none compare to the fantastic quality of The Leather Man. When I've bought items like leather pants and neoprene, the staff always helps me find the right size and style and gives me ALL the details of what I should look for, how things should fit, how to care for items, etc. It's great! Would not trust another store with my leather. read more

I visited this shop last week, as an LA tourist looking for some typical leather/fetish gear. What I found was a store full of friendly and helpful staff who truly cared about the art of leather and the leather community, top tier products and gear, and an in house leather manufacturing set up, located within the store! I was incredibly satisfied with both the service I received here and the products I purchased. I would highly recommend this store to anyone interested in the leather community. read more

It's a hardcore gay male leather shop. So if you do have a girl, like me, make sure they're custom making everything for her smaller body frame/wrists. This is the only draw back and if you don't immediately realize where you are when you walk into the store (a male space) your retarded. I love this store. We have a pair of suspension cuffs, a harness, a flogger, a crop, and a vest from here. The harness, although not made for suspension, was able to handle it which I think says a lot. My club gets it's vests from here because they make the best shit. read more

A response from Chuck makes it clear that Leather Man does not stand by their products. I would have gladly paid for repairs but was flat out refused because well... it's not a Volvo. Charles J. M. I am exceedingly sorry to hear that you are dissatisfied with the service that you received at The Leather Man, Inc. despite the fact that we gave you of our time and expertise to try to help...and at no cost to you. By your own admission, the item in question was several years old. It did not come with a lifetime guarantee and as Volvo once famously said in a commercial, "Nothing lasts forever and sooner or later, everything falls apart." Had the item been repairable, we would have been happy to do it. We did the best we could under the circumstances. To expect a company to restore a worn-out product to like-new condition and at no cost, however, is a tad unreasonable. read more

The service is atrocious and they lost all customer & quality service skills when they got this "new owner"