I ordered 4 1.75lb and 2 2lb lobsters. Shipped to Idaho next day on time. All lobsters were alive and kicking plus overweight!!! Yummy highly recommend!!! Plus interestingly cheaper that the lobster companies in Maine even though they are shipped from Rhode Island! read more

I ordered 3 almost 3 lbs lobsters for my mom to celebrate Mother's Day. The lobster was to arrive on May 8th, it didn't arrive until May 11th and it all arrived dead. I was trying to get a new order for my mom, but they are not refunding me until FedEx refund them. It is now 5/27, still no response. This is very frustrating!!! I will not be ordering from them again!! Save your money and use a different company, they don't care about their customers!!! read more

The Lobster Guy - Lobsters arrived dead and the cooler is at 62 degrees - Seafood Markets Near Me - Narragansett, Rhode Island

Order never arrived and they didn't take responsibility at all. Horrible customer service. They also scam you with their shipping insurance of $15. I don't know why you need insurance if shipping is supposed to be "free". No one is expecting to eat week old perishable lobster. There are lots of other companies without these issues. I regret ordering and paying $122 for four spoiled lobster rolls. read more

A half gallon of lobster bisque was just awful. Tasted like milk, no lobster flavor at all! And there was supposed to be pieces of lobster in it, which there was, but the pieces were the size of the ball at the end of a pin. We didn't expect many pieces, maybe 3, 4, but there were none larger than I described. e also ordered four tails, two large and two smaller. VERY disappointing. Not one sweet bite in the bunch. Thanks, but no thanks, W. Jenks read more

I recently ordered lobsters through mail order. The website is easy to use and the lobsters arrived in perfect shape , alive and kicking. They arrived on time. We used to search every major supermarket chain, looking for the best price. What a pain. Prices were great, lobster was fresher, so easy. read more

GREAT CUSTOMER SERVICE! - the web is easy to navigate and order from and if you send an email they answer back FAST. We ordered six pounds of shelled lobster (it had big tails and claws in it, so marvelous) and each and every piece was SOOO tasty and fresh. We live in Denver, CO, and it was shipped on time, perfectly, to the right house. We order this every year for a relatives birthday, we have done business with The Lobster Guy for years and we are so GRATEFUL for the service and the utterly delicious seafood. read more

We just enjoyed the steamer clams that we got today. We are from the Northeast and have been living in the southwest for about 13 years now and one of the things we SO miss from home is the great seafood. It's been over 15 years since we had pissah' clams and we are over the top with the sweetness and quality of the ones we got today. Thank you! We have also gotten live lobsters from The Lobster Guy and they were fantastic. We are looking forward to trying the calamari and chowder that we ordered with the clams. (YELP Profile should read Herriman, Utah instead of Naples NY) read more

Received the New England Lobster and Clam Bake as a gift. The lobster, clams and other items were perfectly packed in a cooking pot. Detailed instructions were included which made it easy to prepare. Also included the utensils, bib and wet nap. read more

The Lobster Guy - Seafood Markets Near Me - Narragansett, Rhode Island

July 3rd delivery - late, arrived July 7th, and the shipper said they would not deliver since it was dripping wet and stunk. December 23rd delivery - late, now supposed to arrive December 24, but I will not be around to receive it. That's why I requested December 23. If you can't make the delivery, don't offer the date as an option. That's two consecutive holidays ruined by Captain Tim, his company, and FedEx. I had insurance for July and got a refund. I have insurance this time too, and expect a refund. If not, I will update the post and submit a complaint to the BBB and the Attorney General, Consumer Affairs Division. Screw me once, shame on you. Screw me twice, shame on me. The third time will be the charm, with your lost business going to a competitor. read more

I ordered early for Christmas. I live on the east coast but traveled to washington state to see family. I had a del scheduled for Monday due to me leaving Friday. our delivery did not come unail Wednesday after being notified Monday would turn into Tuesday and Tuesday would turn into Wednesday. it's a shame the cost of and it still not get there as advertised. I reached out and was told there was a claim made with fedex....that was bologna. next time, I'll get west coast seafood read more

I have ordered several times over the years lobster from the East Coast, but without a doubt, the most recent one, from the lobster guy, was absolutely fair priced, quick delivery fresh lobster I've ever had. I highly recommend the lobster guy overall other East Coast lobster companies. Chip, Mammoth Lakes, California read more

Normally, I get very good quality lobster meat; however, this last order, I was sent prepackaged lobster meat from Nova Scotia. That's not what I want when I order fresh lobster from the Maine/New England area coastline. The lobster was not as tasty as the fresh caught, plus it was chewy, probably overcooked - I was disappointed this is the product I received, and I ended up throwing out part of it. I might try The Lobster Guy one more time, but if I receive the same product, I won't order from them again. Not sure why they represent that lobster as "fresh caught", but I anticipate they'll lose business when there are other companies out there that send you what you order and expect to receive. read more

This is our first time ordering from The Lobster Guy and it won't be our last! Lobsters we're sweet tender and absolutely delicious. Highly recommend this company, the service was outstanding from start to finish. We ordered the 1lb1/4 lobster's and they were definitely full sized. If you're not sure about anything you can call them. A full detailed set of instructions came with our order along with a thoughtful thank you card. 100% hands down outstanding across the board. Very happy customers. read more

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Once again we were able to get four pound and quarter lobsters as well as 3 pounds of clams sent to Nashvegas TN for the birthday. The lobsters were alive and kicking as well as all the steamers. Carefully packed with great care and wrapped in some local newspaper. Everything was awesome and we enjoyed the hell out of the quality of the food to complete our seafood boil. The Captain sent a nice card that was enclosed in our order. Thank you guys for always providing the best experience fine after time. We love the lobster guys!!! read more

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Lobsters were huge and steamed perfectly. Delivered the morning I requested as usual. I've ordered from Lobster Guy for many years. Always on time and perfect read more

Ordered steamers from these guys and they arrived exactly on time and packed perfectly. Be prepared to pay a premium for product and shipping though. read more

The Lobster Guy - Seafood Markets Near Me - Narragansett, Rhode Island

Lobster arrived late, thawed, and thus not edible. I attempted to work with the company but they said it was not their problem. $200+ wasted. Go with someone else who will stand behind their product. read more

If you're considering ordering from The Lobster Guy, please read this first. I placed an order with them on Wednesday, October 30th, requesting a delivery by Friday, November 1st, before noon. My father, who has terminal cancer with only weeks left, made a simple request for live Maine lobsters--a family tradition. I researched thoroughly and, unfortunately, believed The Lobster Guy would deliver the best service. My mother took the day off work to receive the delivery. But at noon on Friday, they updated the delivery date to Monday, November 4th. These are live lobsters, and delaying delivery by 48 hours is unacceptable. I contacted FedEx, who, to my surprise, showed more compassion than The Lobster Guy's customer service. FedEx advised that I pursue a refund through The Lobster Guy, but when I spoke with a representative, she suggested the lobsters might still arrive on Saturday and refused to issue a refund unless I opened the box and confirmed they were dead. Now, on Saturday, November 2nd, FedEx has informed me there's no rush delivery on their end, and the package is still scheduled for November 4th. Meanwhile, I can't reach anyone at The Lobster Guy--unsurprisingly. The Lobster Guy touts "next-day delivery," but that claim doesn't seem to hold true. I paid a premium for a promised service to create a meaningful memory with my father, and they failed to deliver. Save yourself the frustration and take your business elsewhere. read more

Don't count on receiving your LOBSTERS! We had a big celebration planned for a party of 10 in Southern California. Ordered approx. $480 worth of Lobsters, clams and shrimp. Decorated the house in Lobster theme, went all out. Our order was suppose to arrive Friday at noon. We received a call from Peri-shipping ( LobsterGuy out-sources the shipping and tracking work) saying our package was delayed and no other information. Thank goodness it was a M-F business day and was able to reach Haley at LobsterGuy (LG) and she was researching it. Package was delayed in Memphis. We changed our Friday dinner to Saturday Lunch as I was told it would make a connection to California. Saturday came and went, no package, changed our celebration time again. Fed Ex said they would deliver it by Monday at noon. EWWWWW and no thanks, not interested in seafood sitting around for 4 days unrefrigerated. Because kept having to change the time of our dinner, and we were a larger party, we could not get last minute reservations, so we ordered Chinese food. I understand that LG can't control FedEx. However, if you are in the business of shipping perishables, you need to have more customer service availability, a reliable shipper and empathy with the clients when something gets lost. We were on pins and needles for 3 days waiting for our package. It was stressful for our guests and us. Thankfully I purchased the insurance which was $15. I asked Haley if LG would offer us a coupon with a good discount for the hassle on the NEXT order. She was suppose to get back to me, never heard back. That was disappointing. Don't think I will order from LG again. It ended up costing us our "live-lobster" celebration and $15 for insurance and a lot of stress instead of a "live-lobster" experience for us Californians! read more

Firstly, I rarely give five stars. It has to be exceptional. Well exceptional it is!***** My fam asked me what I wanted to do for my birthday and I said I want to stay in, eat delicious fresh lobster from The Lobster Guy, enjoy a nice bottle of wine and chill with the fam! Again! This will be the 12th time (believe me, I checked!) that we have ordered from Capt. Tim@ The Lobster Guy and he never disappoints! There is no comparison to the grocery store lobsters or the overpriced, questionably fresh ones from a restaurant. This is the ONLY way we eat lobsters now! Thanks Capt. Tim!! We ordered the 2-2 1/2 pounders, which we got them to cook for us (+$4.00 each) and all we did was pop them in the oven for about 15 minutes and we were on our way to lobster heaven. When I tell you that these were the meatiest, sweetest, most delicious lobsters that we've ever had, I am not kidding. And when they. Cook them for us, they undercook them just a tad, so they are perfect when reheated. The customer service is also great. Seems I always have a question or two and when I call the staff are always really knowledgeable and helpful. Not only did we eat till we just couldn't anymore, and not a word was spoken during the devouring process, but we still have enough left for lobster rolls and even my homemade lobster bisque (using all those shells!). You have made such an impression on my whole family that this is the new go-to: birthday, anniversary, mother & fathers' day celebration feasts we all look forward to!! Happy trapping! read more

The Lobster Guy - The 2 1/2 pound monsters!!! Mmmmmmm - Seafood Markets Near Me - Narragansett, Rhode Island

We were thoroughly pleased with our order from The Lobster Guy! We ordered a 4 persons seafood dinner (4 whole lobsters, 2 qt mussels, 2 qts little neck clams and 36 oz of chowder) and we were overly filled up without even eating the chowder that night. Everything was packed perfectly and even with an unforeseen delivery issue (not TLG's fault) the food arrived the next day with no issues. The customer service during the process was fantastic! I can't wait to order another special meal!!! read more

I have been using these folks for years and they are wonderful. It was one or two occasions where I used another vendor and I am so sorry that I've done that. I highly recommend them. lobster is impeccable. Their service is impeccable and they are just a flat out wonderful They only gave five stars for a review. I would give them 50. read more

Filled with lobster fat, 3 bite wonders... shriveled up claws... never again. I contacted them and did not respond. Wondering if these are farm raised. 500.00 order read more

This was the 4th year I have ordered lobster for my oncologist (he saved my life!). Well, he never received. The person who supposedly signed for the package did work there in the pharmacy but never saw the package. This is a very reputable Cancer Center. Well the lobster guy basically said tough luck! Would do absolutely nothing to remedy this situation. I have spent over $1100+ the past 4 years @ the lobster guy but business must be so good he can piss away clients. Look @ BBB for yourself there are several complaints of customers who did not receive their order. read more

I placed an order this past week for delivery a week and a half from now... I have great expectations. I have purchased from them multiple times the lobsters are always fresh and delivered on time! read more

Have ordered lobsters several times form The Lobster Guy. Had a great experience all 3 times. Lobsters arrived right on schedule and were packed incredibly well. We order whole lobsters cooked, so all we have to do is pop them in a pot and steam them for 2 to 3 minutes. Perfect. read more

They shipped me three extra lobsters that i requested when i was already getting 37 in 2 boxes. They just added the extra lobsters to one of the boxes, but charged me an extra 80 dollars shipping. They basically charged me shipping for a whole new order. First they lied and said it put the order over from 1 to 2 boxes which is not true. 37 lobsters dont fit it one box, then they lied again and said they had told me of the extra charge. which also is false. i have my phone records to prove it. read more

I ordered 6 - 1.5lb live lobsters in mid-July for delivery to outside of the Phoenix, AZ area. I definitely paid for the insurance just in case, but all my lobsters arrived in perfect condition! This is my first time ordering live seafood through the mail, but it was incredibly smooth, easy, and I'm so pleased with the lobsters. I was also very happy with the price too, since it seems like some are either incredibly expensive for free shipping, or the shipping price is exorbitant. I'll be using The Lobster Guy again for my lobster or other seafood needs, and highly recommend to others! read more

The lobster tails arrive frozen. You have to really hunt in their marketing in order to realize that the tails do not arrive cold packed and and fresh. I could buy frozen Maine lobster tails at my local market here in California . read more

I ordered lobster tails and lobster meat. The order never arrived. I contacted the company and never heard back.

Just received my order from the Lobster Guy! I have to say, they never disappoint me. Everything was still frozen and arrived perfectly. I must say, I had to get a piece of the smoked bluefish right away. 4 Hugh lobster tails, smoked fish assortment, clam chowder, crab meat and scallops. I am a very happy customer. Don't even hesitate ordering from them. Thank you Lobster Guy Family. Looking forward to enjoying these treats. read more

So the owner didn't reply since two days ago to emails I sent, but did reply to this review I made on Yelp. As you can see, he still hasn't offered any apology directly to me, and also did not make any financial offer to remedy the situation. Today, the lobster tails arrived fully thawed and clearly not edible at this point. So regardless of the reasons for the delay, when the product did arrive it was in a wet box of wet paper and smelled bad. I have had to put in a challenge to the charge on my credit card now. I'll gladly share the entire email chain anytime. I was in a bind on the night before Thanksgiving needing the food for guests the next day after being told everyday that my shipment would arrive. I sent email asking for a refund and all I got was ranting about Fed Ex, similar to what you see in the reply below. It's easy to see in the reply that this person insists he too is a victim. I paid for the product and it left his door. It took 4 days from the time I ordered for it to ship. I even said I am sorry this has been so traumatic for HIM. At no point has this person accepted any fault for this situation and now it remains to be seen how he will actually address the product arriving in wet and thawed condition. This person keeps insisting that this somehow has a negative effect on him without offering any discount or financial relief to me. The result was me getting thawed wet seafood the day after Thanksgiving (3 days after the expected arrival date) and this guy wants to be paid in full for that? read more

I ordered 3 dozen streamers last week to be delivered on April 2nd for our anniversary. Lobster guy called on the 1st saying they were unavailable and very apologetic. Called back 15 minutes later saying he was sending 2 doz streamers instead,,,,, AT NO CHARGE!! Amazing customer service and the best East Coast clams and pricing!! Thank you Lobster Guy!! read more

The company did a very nice job on delivering MOST of what we ordered to my father for his 82nd birthday. He said the lobster was very good! Unfortunately they didn't include the cake we had ordered, which was a major disappointment, as that was the only cake we had planned for his birthday. We wrote to the company, and while they refunded us for the cake, we felt that was not adequate. We had hoped they would send something else to my father, even if it was a logo shirt or something advertising them, because he missed out on the cake and the birthday was not as fun as it should have been. They offered to include a slice of cake next time we order, but again, we felt this was inadequate for the situation. read more

We used the lobster guy for the first time to do our own live Maine lobster boil. He shipped them overnight to California and they arrived one hour before our dinner party started. Each lobster was alive and absolutely delicious. We will definitely be ordering from him again. read more

The Lobster Guy - Seafood Markets Near Me - Narragansett, Rhode Island

Excellent time for shipment. Excellent package to ensure safe contents. Great instructions for cooking. Excellent company! Thank you for a great Christmas gift from my daughter! read more

My son had 4 live lobsters, clams, lobster bisque and clam chowder delivered to me in Florida. Wowza!! Until retiring I lived my entire life in New England. I have eaten my share of seafood over those years, and I have to say The Lobster Guy made my day!! Everything was absolutely delicious! The lobsters were so fresh they obviously had been plucked from the ocean and sent directly to me. They were very frisky! I can't say enough good things about The Lobster Guy. Great products, great packing and shipping, very prompt. read more

The Lobster Guy - Excellent Packaging (I had removed ice packs) - Seafood Markets Near Me - Narragansett, Rhode Island

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Ordered four 1-3/4 lobsters and chowder for four and it was all amazing. Coming from Maine I was skeptical on having lobsters shipped to NC and I will say we will definitely be ordering again. read more

The Lobster Guy - Lobster - Seafood Markets Near Me - Narragansett, Rhode Island

No Customer Support! They do not stand behind their products. They do not care about your problem. We were gifted a $300 Lobster "Clam Bake" package from our good friend. When the package arrived we followed the instructions and placed it in the fridge overnight. The next day when we opened the fridge it wreaked of bad odor. We opened the can and found our 3 lobsters were dead. You can't cook dead lobsters so we threw them in the trash. We immediately called the lobster guy to let them know. They told us we should have cooked them anyway. Really?! Are they kidding? They wouldn't do anything for us!!! This company is SHIT!! Do not do business with them. You'll only be wasting your money. If I could have left a zero star rating or even a negative star rating I would have. read more

Just WOW... I ordered 4 live Maine lobsters from The Lobster Guy to be delivered to rural New Mexico for my father's birthday. I was a little concerned at first because of the nature of deliveries where he lives (always that last delivery of the route for UPS and typically arrives after 7 pm). When the package arrived, I was THRILLED. The lobsters were perfectly packed and very much alive and healthy, I had ordered the 2-1/2 - 3lb lobsters and believe each was on the higher end of the weight scale. I will DEFINITELY be ordering again from this merchant. The catalog of other products available makes it easy for us to get the seafood we miss, Order with confidence from The Lobster Guy!!!!!! read more

The Lobster Guy - Alive and kickin' just minutes after being removed from the box. - Seafood Markets Near Me - Narragansett, Rhode Island

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