The Lodge had everything we needed for our stay. The lobby area was inviting, with several couches set up in front of the fireplace and a large chest of board games nearby that guests can play. It was nice to step away from phone screens for a bit. This is also where they serve their complimentary, well balanced breakfast from 6:30 AM to 9:30 AM. They even have a pancake maker where you can watch the pancakes being made through a viewing window. The fitness center was well equipped and had everything needed to work all muscle groups. I liked that the treadmill is next to the window, allowing you to look out at the mountains while exercising from time to time. They also offer guest laundry for $5 each for the washer and dryer, with detergent available for $2. My clothes came out clean and dry. I did not get a chance to use the pool during my stay, but it looked like guests were enjoying it. There is also an outdoor hot tub, which creates a nice contrast between the cold air and the warm water with steam rising above it. The staff were friendly and patient. They answered our questions thoroughly and helped us feel confident navigating the area. At first, I didn't like that The Lodge was farther from the main village, but it ended up being only a five minute walk to where we needed to go. I would definitely book my stay here again if I have the chance to return to Big Sky. read more

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We had spent three days in Yellowstone, and needed an overnight on our way to Bozeman Airport. There didn't seem to be a lot of activity at the resort, which was fine by us. Our room was spacious and clean. The breakfast was average, although they did have a pancake making machine which you don't see very often. I wanted to get a glass of milk and nothing came out of the machine. I had to get the waitstaff to refill the machine, and then when I went back after they had filled it, the milk was sour. Except for the breakfast experience, our stay was fine. Not sure what it would've been like during the height of the season. read more

The Lodge at Big Sky - Interior of room - Hotels Near Me - Big Sky, Montana

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Stayed here for a night while in big sky. Rooms are basic, clean but basic. Breakfast was decent. The hot tubs were very strong w chlorine. The drinks at the bar and the bartender were the best on the mountain for both quality and prices. The view of the mountain during breakfast in the morning is 5star plus. read more

The Lodge at Big Sky - Views of the sunrise from the breakfast table - Hotels Near Me - Big Sky, Montana

The Lodge at Big Sky was a very nice place to visit. The staff that works there truly makes all of the guests feel special. Carla at the front desk is too kind for words to explain. She was always willing to help when in need. I was there with my 2 little girls (10) &(11) and the staff really helped me with all of their needs. They don't get tired of serving and going above and beyond. I would have rather stayed at the Lodge then at the Four Seasons simply because of the outstanding service. I will not stay anywhere else when I go to Big Sky. read more

7/12/23 I stayed here for one night with my friend and her 2 kids on our 8k mile road trip. This hotel was great but there were some odd things that were noticed. One of the towels were stained, but thankfully the front desk personnel fixed that issue. With this hotel being considered a higher end type, there were limited amenities, like no toiletries like you'd expect from a place like this. Thankfully I never use those products but I do save them to donate. It just surprised me. The breakfast was Mediocre as most hotels. The best part about that was the pop cakes machine that made pancakes. That machine was pretty neat. Overall, it was a good experience, but maybe spruce up the rooms with something nice. It would be a lot more memorable. read more

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Very nice lodging. Staff was friendly and went out of their way to take care of all your needs. Great access to the slopes. Solid breakfasts every day. Coffee and hot chocolate available 24/7. Highly recommend this place read more

Not Worth the Price - Disappointing Stay at The Lodge at Big Sky. We stayed two nights at The Lodge at Big Sky and were charged $1,121 USD plus $12/day for parking. For that price, you expect cleanliness, comfort, and at least basic hospitality. Unfortunately, we experienced none of those. From the moment we entered, the property felt tired, unkempt, and not well-maintained. The elevator made loud clunking noises that made us feel unsafe. Once in the room, we were met with dirty carpet and a bathroom that clearly had not been cleaned properly -- including black hairs behind the tray on the counter and grime along the floor edges. We raised our concerns with the front desk. While the receptionist was polite, there was no meaningful response or resolution. When we asked to speak to a manager, we were told our message had been passed along -- but it clearly hadn't. Even more disappointing was the indifference shown by the owners during checkout. They offered no concern, no apology, and when we mentioned the experience, they dismissed it entirely -- even sarcastically saying we could "take the parking fee and have a nice day" if we were going to leave a bad review. The excuse of "future renovations" was offered, but that doesn't explain or excuse a lack of cleanliness, customer care, and basic standards. The Lodge at Big Sky is charging luxury prices for a subpar experience. We won't be returning, and we cannot recommend it to others. read more

Conveniently located at the base of the mountain of Big Sky, the lodge is a hop, skip and a jump from the slopes. This was a huge draw for us! The great things about this hotel are: it has options for two queen beds in one room (we got this!) which is perfect. Proximity to the slopes. It can't be beat. Plus, they have shuttles that operate 8:30-10:30 and then 2:30-4:30. This is convenient so you don't have to trek far in your boots. However, they also have lockers in the village (base camp area) you can use to store your sneakers in to wear after if you are going at an off peak time for shuttle ($12/day) which is a nice perk. Hot tubs are lovely. They have 3 outdoors and one indoors and they also have a pool. I used the indoor hot tub and it was nice. Not as hot as hot tubs I've been in and the jets didn't seem too strong. The first outdoor hot tub outside has strong jets, however. That felt great after a day on the slopes attempting to ski, ha! Breakfast!!! This is huge. Hot breakfast which includes: scrambled eggs, bacon, pancake maker, bagels with a toaster, cereal, and also pastries. A very legit breakfast before a day on the slopes. Cons: our bathroom had this gross stain right on the wall near the light switch. It was absolutely nasty. Looked like blood. Was it? Not sure. An area of improvement is cleanliness. Please clean the rooms High use areas well. It was very off-putting and disgusting every time to see this. Beds: super cozy. Tv channel options: TONS!!! This was a definite bonus. It was great after a tough run to relax and watch a little tv. All in all, we will be back. We look forward to coming here for years to come. But please clean the high use areas. Thank you! read more

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The Lodge at Big Sky solid lodging! Staff is friendly and helpful. We are in 2 Queen bed with sleeper sofa, small kitchen and refrigerator. Beds are comfortable. On-site have heated outdoor pool and 2 hot tubs, indoor pool as well. Overall good spot here at The Lodge, easy 4 Stars !! read more

Other reviews are drivel written by people literally on their first rodeos. Yeah, sorry, you don't get Ritz-Carlton personalized service when you book the cheapest hotel at the bottom of one of the preeminent ski resorts in America. You get checked in, you get basic questions answered, you *do not* get people bending over backward for ridiculous refund requests or special accommodations. For the price and location this is a totally suitable accommodation. The free breakfast is very good, even excellent. The three hot tubs are not as luxurious as at some places, but at least the staff seemed to replenish the water every day. This hotel is located a very short walk to the resort but has a shuttle for those with children or, again, the people on their first rodeos. The room itself was unique, basically furnished with three queen beds. This was nice and saved us a fair amount of money compared to Airbnb or similar hotels at other skier-centric resorts (Alta and others). Again, the reviews suggesting this is a run-down, spartan hotel are outrageous. We wouldn't hesitate to stay here again. read more

[856] I really enjoyed this lodge. It's not huge (4 floors). Plenty of free parking. The staff is REALLY nice and helpful. Our room was HUGE which included two beds, TV, microwave, fridge, and sink. I didn't see a safe. The bathroom was really nice and the kitchen area had a table with chairs. Our view of the mountain was amazing. There is a pool and 3 outdoor hot tubs. I didn't get in the pool because the hot tubs are outside and felt amazing in the 20 degree cold. There is a firepit with tons of free smores (ask for them at the front desk). Free Starbucks coffee, hot chocolate and ice water right by the front desk. Free breakfast buffet which was eh but did the trick. There is a bar area which was cute and can be cool for hanging out. There is a lobby area which everyone hung out in since there were cozy chairs near the fireplace. Tons of board games in the chest. They also had a small store for basic items. This lodge was in walking distance of many stores and eateries. I do not think the lodge had a restaurant. I would DEFINITELY be back. read more

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Maids stole a bunch of my stuff. Staff would not help me and were unresponsive. Found my AirPods were charged and being used by the maids 2 weeks after I got home via "find" app on iPhone. They sent them back to me after I paid for handing $20 and shipping. I would never stay here again. I hope the maids enjoyed my cash and prescriptions. Don't let them clean your room!!!! read more

This hotel has the best owner and service staff ever! I travel a lot and have seen my fair share of hotels but this has to be my best experience with staff. Despite the fact that they were down staff and the amazing owner was working multiple double shifts, his attention to customer service was excellent. Everything I asked for was provided with a smile and a thank you. There are a ton of hotels in Big Sky MT, but this should be your choice if you want the best service possible read more

Just got done with a Thursday-Monday ski trip in Big Sky and would absolutely stay here again. The ENTIRE STAFF is friendly and helpful. Super close to the resort for walking with gear or taking the shuttle every 30 mins. We had 3 rooms total, all were great. Only complaint is that most guests stand at the entrance of the elevator and it's annoying to get off. That isn't the hotels fault, but come on people, let somebody off the elevator before you get on. Definitely will be staying here again when we come to Big Sky. read more

I feel like everything could've been a bit nicer. Toilet paper was super thin and scratchy. Same with tissues. There was no skirting on our beds and it was the first thing you noticed walking into our room. I did notice another room and the beds were well made in that room so maybe it was not the normal. Our sink did not drain well. Other than that I think the lobby was nice. Breakfast was basic but it was all that I needed. Nice to always have coffee, tea and hot chocolate in the lobby. Staff very friendly. read more

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walking distance of the ski lift. Hot tubs are great for relaxing after a long day. Isn't a five star resort but it gets the job done for a place to sleep read more

The people at The Lodge are amazing! They were super accommodating and the hotel room was fantastic! They made our day and gave my group all the info we needed to explore the town. Thank you!! read more

You will feel welcome the moment you arrive! The staff is efficient and very accommodating, The premises are well kept and very clean. Our large king room was very clean, linens were nice. Hot tubs and pool were clean and enjoyable. The shuttle service to the ski area takes only a couple minutes and the staff makes sure the shuttle drop off and pick ups are on time. Clearly the staff has a commitment to exceptional service. read more

I stayed at the Lodge At Big Sky March 23-27 2023. I was there for the US Ski and Snowboard Inductions. Shivom was behind the desk every day and his huge smile, warm personality and desire to make it right attitude was really appreciated. Our room was clean well appointed, very comfortable and convenient. The daily Breakfast was terrific. HOt and cold choices and plenty of it. Shivom also helped dig my car out with out a question. He shoveled, dug, brushed it off and was amazing. I would highly recommend the Lodge as a great place to stay during your visit. The management is terrific. read more

Had a great stay at the big sky resort area and it was incredible. The Lodge is situated very close to the ski area and spectacular views. Had a few issues that rate this a 3 at best for the area. Check in and current staff are very responsive and pleasant. The hotel is starting to show its age and a competent maintenance engineer is desperately needed. The three hot tubs outside only two were operational and the two that were working needed to be cleaned and water added. The hot tub inside was down all together for our stay. When entering our room the bed was poorly made and we wondered if someone had been just sleeping in it prior to our arrival. The bathroom had stains in the tub, the heat was very had to control and the tv was working but needs to be replaced due to lines in the screen. The housekeepers had left a broken piece of vacuum by the bed and one of the black out curtain needed to be fixed. Other than little things the hotel was a great place Maintenance is needed to keep this at a level for big sky read more

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I came to the hotel early to drop off our bags. The front desk stated several rooms were available right away and it would be $50 if I wanted to check in any time prior to 4:00pm. I opted not to since we were skiing for the day. I finished the day early and was in the lobby since 2:00pm. I witnessed every single person that came in from 2:00PM to 4:00PM have access to their rooms right away without charging a single one an additional fee. Check in was supposed to be at 4:00 PM and at 4:30PM they're still not ready and do not have the suite available. Overall we suggest your money be spent elsewhere if you're going to spend half a grand per night. The service should match the price tag and a simple apology goes a very long way. read more

Our stay at the Lodge was great.. the staff was very helpful and friendly especially Josh, Shivam and Kruti they would go out of their way to be helpful even with all the restrictions Of COVID..we always felt safe and that the Lodge went out of their way to keep us safe and healthy read more

Just posted but don't see yet on Trip Advisor: I am all for mom and pop shops, but The Lodge needs an all around overhaul from furniture to staff attitude. The hotel needs to inject cash into renovations and employee training from the top down if they want to stay a viable business. This is one of the mid priced options at Big Sky and the main reason our group of 7 chose it. But after this stay (I previously stayed here in March 2015), I would search for an Airbnb or pay more to stay at the Summit or Huntley for newer and true slope side accommodations. The hotel is no frills and run with a lean staff. The rooms are outdated; towels, beds and pillows are on their last days; there was an unrepaired punched hole in my room's wall; breakfast was minimal and essentially first come, first serve or out of luck; and housekeeping asked to skip servicing our room when we asked for her to come back in 30 minutes while we got dressed. Our waste baskets were not emptied in 4 days. Our toiletries were not replaced and we had to go to the front desk ourselves multiple times for replacements. We even rode down the one elevator with the trash can. What The Lodge mostly lacks is customer service, which is echoed in many past online reviews. The female manager was dismissive and inflexible when we asked to cancel or modify a reservation due to a friend's emergency. The most frustrating part was not because my group did not get our way; rather, it was the lack of empathy and the manager's growing anger with third party sites (we booked through Hotels.com) that she passed onto the customer. If we stayed at a Marriott or other corporate chain, I am certain that we would have been treated with respect and not spoken down to like children and there would have been a reasonable dialogue of how we could be met half way. read more

The Lodge at Big Sky was extremely outdated and minimally clean (see pictures attached). For the rate per night, I expected a clean, well-maintained, and up-to-date hotel. If you're already willing to pay for the location, do yourself a favor and book at the Huntley Lodge, Summit Hotel or stay at an Airbnb! P.S. Stay AWAY from the washer and dryers!!! They've NEVER been cleaned! read more

Great Pool area. decent breakfast. big clean nice room. cozy bed.

Visiting friends at the Lodge it's right across the street from the ski lifts and the village. They always have fruit and coffee/hot chocolate available. Lodge also has a nice lounge area right next to the lobby and a nice breakfast area. Nice place to lounge after a day of skiing read more

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BEWARE!!! The Lodge at Big Sky is a COVID super spreader hotel!!! We booked over the holidays and then the team contracted COVID. We even told them we would send our PCR tests to prove it. You want to know why The Lodge at Big Sky was the only resort available during the peak ski season over the holidays... Because its trash! Every other hotel was booked except this one and now I know why. Its a terrible place. This was a work trip and people on the team contracted COVID. When we called the resort to get a credit or partial refund, thinking that the hotel wouldn't want COVID positive people staying there... Remember we've spent thousands of dollars to stay here. Well they clearly don't care. All they said every time we called, doesn't matter if it was a manager or other staff member, it was the same thing on repeat, "we do not work with third party booking companies". Its as if the owners told the staff to not have ACTUAL customer service- instead just repeat the same thing over and over "we do not work with third party booking companies". It may as well have been an automated computer system saying this over and over again. Every response was the same, I could have asked about check in times or restaurant hours and the response would have been the same. How infuriating is that to a customer? There is one male manager and he is special let me tell you, the rudest, actually hung up on one of my employees. This is the craziest run establishment. I feel bad for the other guests because they're making no exceptions due to COVID. The Lodge at Big Sky is a super spreader. Just imagine all the people that don't want to lose the thousands of dollars spent at The Lodge at Big Sky because the The Lodge at Big Sky doesn't make any pandemic exceptions. They're motto, "whatever infect everyone in our hotel, you're not getting a partial refund or credits for future travel". A hotel that is that sloppy and shows no compassion is not a place you should stay. The hotel was dirty and not worth the cost. Thats no surprise either just read all of the reviews, which I kick myself as I should have done this in the beginning. DO NO STAY HERE- READ THE REVIEWS. Book early or on Airbnb there are lots of other options in Big Sky. read more

Although I have not yet stayed here, I wanted to document the fact that although they posted on their website that they could create special packages for us, which would include discount lift tickets, when I called they said that there were no discount lift tickets available. The manager I spoke to was very adamant about this. Didn't budge at all and just said they need to update their website. So I'm interested to see how we are treated when we do arrive next week. I will update the review at a later date with additional info. read more

This lodge is beautiful the setting is beautiful, the interior everything is well maintained and cared for. The front desk staff love their job and it shows! Shivam and Kruti are absolutely delightful and just a joy to talk with. Mubin was kind, thoughtful, and a bit shy. Would highly recommend staying here. read more

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The location has a nice view of the mountains, however during this time of year not one place is open up here. Maybe 2 restaurants are open but only for a few hours a day, and there is no hotel room service or restaurant. They definitely should have lower rates because of this. The hotel rooms are very big which is nice however not the cleanest. They only clean your rooms every 4 days. The bathroom was dirty when we got here with hairs in the bathtub. The rooms and bathrooms need remodeling badly. The bathroom sink takes 5 minutes for the water to go down the drain which is awful. Overall I won't stay here if I'd come back but the location was pretty. read more

The blankets on the beds were very dirty and had hair on them I guess from the previous guest that stayed in the room. We reserved for three days and decided to stay at another hotel. I was being nice staying at least for one night. However, we were told that they would not refund our deposit because you have to cancel 30 days in advance. Not a good way to do business. No wonder I did not see any other guests in the hotel. read more

Location, location, location That's why they can charge so much for "off season". The hotel was clean and the room was spacious. The beds were like sleeping on a pan of jello. If someone moved the smallest amount, the whole bed would shake. Only give 2 pillows (per bed). The pillows were so worn down it was like sleeping without one. The hide-away bed was broken. The mattress would fall down below the support due to the fact most of the springs holding the support mat were broken off. According to my daughter, it was also very uncomfortable. Tried to sit outside in the evening for some fresh mountain air but the only place to do so is where the smokers also sit. You wouldn't think this would be a problem but it was. One desk clerk was a young guy (wish I knew his name). He offered advise for dinner options. He was very friendly. If I could give him 5 stars, I would! read more

My roommate and I paid $5000 for a room at the lodge at bigsky, and the elevator was broke the entire time. It was broke before we got there, and it was broke after our 7 night stay . The excuse when we checked in on Saturday was that it had just broken and the repairman would be there on Monday, on Monday the repairman would be there on Tuesday on Wednesday the story was:. Oh it is going to take a crane to fix it so it would be weeks before it is fixed. We had bags and ski boots that we had to bring up and down the 4 flights of steps every day, not to mention all the other times we had to go up and down four flights of steps to breakfast back up from breakfast for coffee back up for coffee. If you had to use the washer and dryer you had to walk all the way down to the basement to put the clothes in the washer to take the clothes out of the washer to put the clothes in the dryer and take the clothes out of the dryer. We were with a Ski Club and they gave us round and round excuses as to why they couldn't give us a discount. We have not gotten a discount yet.... $5000 to trample up four flights of steps multiple times a day twice a day with ski boots. A disaster!!!. But I must commend the staff every one of them were sweet and helpful as possible. read more

Great stay at big sky. Staff is very accommodating. The property is a little dated but the scenery and the service make up for that. Will definitely stay again. read more

We came down with Covid and had to cancel. This hotel would not let us reschedule or or even allow for some credit towards a future stay. Unbelievable that their policy is to just show up ill or eat the entire cost of a week's trip! Travel here at your own risk!!!! read more

Clean rooms and comfortable beds. Complimentary breakfast could use some work but it's off season so maybe that's why it's not so great. Beautiful scenery. Friendly, helpful staff. read more

The man at front desk is absolutely the rudest person I have met and does not belong working in hospitality. I was out of town with no service and was unable to let the hotel know. I had 2 nights non refundable booked. Front Desk did not greet me or have any desire to be hospitable. He told me I missed check in and my room had been given away and that was a very normal thing. I understand that and it's a poor policy to cancel both nights when they are paid for. To top it off the man at reception told me they were completely booked and that he could suggest a campground. Are you kidding? Do better with your staff. Not only did I pay for two rooms and end up with none but front desk will also taunt you. He doesn't belong working with people. I paid for two nights and ended up with nothing. The least you could do is have a front desk that acts understanding and not condescending. read more

Don't expect good customer service. My son and I were planning a fun 3 day ski vacation at epic Big Sky. He came down with a 102+ temperature the morning we were leaving (yesterday). Because of this, we were not allowed to fly so had to cancel the trip (I have note from doctor saying this). I called the resort, they looked up my reservation and said I'd only be out the $345 for the first night stay (of the $1291.42 for the total stay). That seemed fair since it was last minute and probably could not rebook the room. I then cancelled the reservation and learned that since I had booked through SnowPak (who booked through Expedia), they were instead going to charge me the entire $1291.42. The manager I spoke with said they are trying to encourage everyone to book directly with them which is why they will give no concession. The frustrating part is I had planned to book directly with them, however, I was also looking to get a package deal with lift tickets and it was the staff at The Lodge at Big Sky who suggested to book through Snowpak. I called and talked to the manager and asked in the spirit of "customer service" was there anything they could offer me. I wasn't looking for a refund but just a credit to stay at some future point. I'd even take a much smaller less desirable room. I just wanted something for my $1300. She said there was nothing she could do since booked through Expedia. Technically, that isn't a true statement but she was choosing not to do anything. When we do make it to Big Sky, we definitely will be looking to stay a different place. read more

I visit big sky a lot and will choose this smaller hotel over the other bigger ones. I booked 3 rooms during the holiday period for my entire family and newborn. Nothing crazy just 1 night to see some of our favorite spots. The winter storm hit the ENTIRE country and everyone's flights got canceled. American Express (who I booked with) said they had no problems changing / canceling my stay. I even asked them to switch the dates to the summer where I knew the hotel would be less busy. American Express told me that the manager would not consider anything outside the policy in place. I can verify this because I spoke to her in person and over the phone numerous times. She was not willing to ensure I would return to this hotel in the future... and I never will. Also, the workers behind the desk had no autonomy either. Every single question they had to refer to this "manager" who apparently had not autonomy either and you can clearly see the manager had not trained them. This is not the customer service you should receive in big sky nor the crummy motel down in Bozeman. I wish I could have had the 4 hours I spent on the phone with these people back on Christmas Eve. My brother in law and myself (the only 2 people in town) went to the hotel and stayed because I wasn't willing to let $2200 go down the drain. The manager said she would look into this for us to "see what she could do" but there has been no communication with us. TERRIBLE customer service that I wasn't expecting out of a Montana hotel. Do not stay here! read more

I don't even know where to start . I'm not a spoiled person but this place was an absolute dump . I'm willing to accept shabby cabin accommodations in a ski town if your service compensates . It did not . Just short of a rat crawling across the floor in the middle of the night I could not have been more appalled ! I'm staying at the quality Inn in Bozeman tonight and I'm finding it feels like staying at the Waldorf in Maui compared to that dump !!!! read more